Stellantis &You UK - Peugeot Edgware Reviews 

395
TrustScore 4.5 out of 5

4.5

360/366 Burnt Oak Broadway, Edgware, HA8 5AN London, GB


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Rated 1 out of 5 stars

Very negative experience with this branch. Poor communication, broken promises, dirty car returned after the service, car was kept for almost one month to fix a general fault - little to no follow up... See more

Rated 5 out of 5 stars

Nayan is a superb salesman, made us feel comfortable and explained everything in great detail. He was especially patient and kind with my grandson who was with us for this long appointment. Thank you... See more

Company replied

Rated 5 out of 5 stars

Nayan saw us window shopping for our next car. Even though we weren't ready to commit, he took his time with us to show us about the cars we were interested as well as alternative options that best su... See more

Rated 5 out of 5 stars

Had a great experience purchasing our car through Kush, he was professional, helpful, and kept us updated throughout the whole process. He walked us through everything clearly and made the experie... See more

Company replied


Company details

  1. Car Dealer

Written by the company

Stellantis &You UK the new name for Robins & Day across all 54 locations in the UK. We have a rich heritage in the UK with a history of over 100 years that had been focused on providing excellent customer service. Now as Stellantis &You UK we benefit from Stellantis, as one of the world’s leading automakers and is centred on customer experience. To show the important of closeness to customer and employee, there is no space present with “&You”.


Contact info

  • 360/366 Burnt Oak Broadway, Edgware, HA8 5AN, London, United Kingdom

  • 0208 731 1000

4.5

Excellent

TrustScore 4.5 out of 5

395 reviews

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4.5

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(395)

3,026 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service from Abdul

Great service from Abdul, very helpful over the phone and via email. He managed to find the car I needed real quick. I was dealing with a different car dealer which messed me about for over 8 weeks but with Abdul everything was sorted in 2 weeks time.

March 8, 2025
Unprompted review
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Reply from Stellantis &You UK - Peugeot Edgware

Hi Seb,

We’re so glad Abdul provided you with such a positive experience in a way that was convenient for you. We hope you enjoy your new car, and please don’t hesitate to reach out if you need anything else.

Kind Regards

Team Edgware

Rated 5 out of 5 stars

Sina was a great help with my purchase…

Sina was a great help with my purchase even after sales service was great many thanks Sina

March 8, 2025
Unprompted review
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Reply from Stellantis &You UK - Peugeot Edgware

Good morning Mr & Mrs S Rishi,

We’re so pleased you enjoyed your visit to Stellantis & You Peugeot Edgware and that Sina was able to provide you with a positive experience both during and after your purchase.

Kind Regards

Team Edgware

Rated 5 out of 5 stars

Sagals customer service was amazing had…

Sagals customer service was amazing had a problem and it was resolved promptly! I would definitely recommend this dealer

March 6, 2025
Unprompted review
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Reply from Stellantis &You UK - Peugeot Edgware

Jason,

Thanks for the great feedback on our Peugeot after sales team.

Kind Regards

Team Edgware
Stellantis &You

Rated 5 out of 5 stars

Great service from Komal and team

Great service from Komal, Sagal, Zak and Vivek. Thank you

March 4, 2025
Unprompted review
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Reply from Stellantis &You UK - Peugeot Edgware

Rob,

Thanks for taking the time to leave such great feedback about or aftersales team.

Kind Regards

Team Edgware
Stellantis &You

Rated 5 out of 5 stars

Sina thank you so much for the help

Sina thank you so much for the help

March 4, 2025
Unprompted review
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Reply from Stellantis &You UK - Peugeot Edgware

Antzz,

Thank you for taking the time to leave a review.

Kind Regards

Team Edgware
Stellantis &You

Rated 5 out of 5 stars

I was very happy with Abdul Hussein .He…

I was very happy with Abdul Hussein .He help me to get my new motability car today.
He has a good approach to his job and was very helpful to help me get my car.

March 3, 2025
Unprompted review
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Reply from Stellantis &You UK - Peugeot Edgware

Emily,

Thanks for the great detailed review on our team members Abdul.

Kind Regards

Team Edgware
Stellantis &You

Rated 1 out of 5 stars

Never again

Not a good experience. Will never use again. Advised over the phone that my carneeded a diagnostic check as I thought a warning light was showing when I booked the appointment for a routine service. I explained which light and what it showed. I was charged £180 for the diagnostics reduced to £90 as they said they had found nothing wrong. They then told me the warning light was actually a switch I could press on the dashboard that turned the cruise control lane positioning assist on or off! Perhaps equally worrying was the attitude of the manager when I complained. She was totally unhelpful and frankly condescending and dismissive. She really needs to go on a customer service training course.....

February 26, 2025
Unprompted review
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Reply from Stellantis &You UK - Peugeot Edgware

Andy,

Thank you for taking the time to leave feedback on your experience.

Kind Regards

Team Edgware
Stellantis &You

Rated 5 out of 5 stars

Outstanding service

I received a Great service and buying experience from the guys are edgware branch. Special shout out to Abdul who went above and beyond to meet our needs. I hope the aftersales service will be just as good. Definitely recommend for me.

January 21, 2025
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Reply from Stellantis &You UK - Peugeot Edgware

Aadam,

Thank for taking the time to leave a review.

Kind Regards

Team Edgware
Stellantis &You

Rated 5 out of 5 stars

I was looked after a guy called Abdul

I was looked after a guy called Abdul, what a guy. Thanks for everything

February 23, 2025
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Reply from Stellantis &You UK - Peugeot Edgware

Mavado,

Thank you for taking the time to leave feedback.

Kind Regards

Team Edgware
Stellantis &You

Rated 5 out of 5 stars

My experience was great because of the…

Thanks to the handsome gentelman Abdul who helped me. My experience was great because of the reliable and well-built vehicle, excellent customer service, smooth purchasing process, and overall value for money.

January 28, 2025
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Reply from Stellantis &You UK - Peugeot Edgware

Anisa,

That for the great feedback on your experience.

Kind Regards

Team Edgware
Stellantis &You

Rated 5 out of 5 stars

Very good on his job plus is very…

Very good on his job plus is very responsive and respectful

February 11, 2025
Unprompted review
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Reply from Stellantis &You UK - Peugeot Edgware

Ovidiu,

Thank you for taking the time to leave a review.

Kind Regards

Team Edgware
Stellantis &You

Rated 5 out of 5 stars

What a great place if you're in need of…

What a great place if you're in need of a car!

I was helped by a gentleman named Abdul.
Abdul was amazing, super friendly, very informative and made the whole process of ordering a new car very straight forward and stress free .

Thank you so much 😊

February 9, 2025
Unprompted review
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Reply from Stellantis &You UK - Peugeot Edgware

Charlotte,

Thanks for the amazing feedback on our team member Abdul

Kind Regards

Team Edgware
Stellantis &You

Rated 5 out of 5 stars

Amazing service

What can I say?
I have been a customer with Peugeot since 2019. I have received amazing service each and every time.

I can’t thank the staff enough, especially Mark and Abdul
They have been absolutely amazing.
Customer service is excellent.
If you’re looking for your next car please reach out to them. You’ll definitely leave satisfied

February 8, 2025
Unprompted review
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Reply from Stellantis &You UK - Peugeot Edgware

Jacky,

Thanks for the great feedback on our team members Mark and Abdul.

Kind Regards

Team Edgware
Stellantis &You

Rated 5 out of 5 stars

SINA was amazing with my buying…

SINA was amazing with my buying experience highly recommend him kept me updated thought the buying experience. Very kind individual unlike other dealerships around thank you SINA

January 30, 2025
Unprompted review
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Reply from Stellantis &You UK - Peugeot Edgware

Martha,

Thanks for the great feedback on your experience with our Team member Sina.

Kind Regards

Team Edgware
Stellantis &You

Rated 5 out of 5 stars

Great Service

Take my car in every year for its annual service and MOT as I’m confident it will be dealt with in a professional manner. Very quickly get sent video of visual check of tyres, brake pads etc. Kept updated during the day and on collection car had been cleaned. Staff are very helpful too.

January 16, 2025
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Reply from Stellantis &You UK - Peugeot Edgware

Rita,

Thanks for taking the time to leave a review about your experience.

Kind Regards

Team Edgware
Stellantis &You

Rated 1 out of 5 stars

Never again!

Never again! I booked my van in for a routine service and MOT. Was told after the service that there was a fault with the Tyre Pressure Monitoring System and that it would cost £170 to diagnose the problem. After returning home I discovered that the mechanics had significantly under-inflated my tyres and that there was no fault with the van. They are incompetent or dihonest! To make things worse, they have not responded to my calls or e-mails after two weeks. They clearly don't give a sh*t.

December 20, 2024
Unprompted review
Stellantis &You UK - Peugeot Edgware logo

Reply from Stellantis &You UK - Peugeot Edgware

Simon,

Thank you for taking the time to leave a review. After reviewing the dealership email inbox we can confirm we have not received any emails from your self. We can also confirm if your vehicle left the dealership with under-inflated tyres as you have stated then your tyre pressure warning light would have been activated again and stayed active until the correct pressures had been applied to your tyres. So the team are able to help you as you seem confused please leave your details at the address below and request a call back and you will be contacted on Monday when the aftersales department reopens.

https://www.stellantisandyou.co.uk/contact-us

Kind regards

Team Edgware
Stellantis &You

Rated 2 out of 5 stars

I booked in for an express 2 hour service it took over4 hours…

I booked in for an express 2 hour service, was told it might be half an hour longer, which was fine. I booked in at 9 am and I left there at 1:15. The customer service is absolutely awful, there was no communication I just had to keep going and asking what was going on I’m pushing for my car to be serviced. They have obviously booked in far too many cars to be serviced as an express service so really what they should’ve done was to have called me the day before and asked me if I wanted to rebook because they were not going to be able to do it in two hours. Terrible communication. I’m not impressed.

December 3, 2024
Unprompted review
Stellantis &You UK - Peugeot Edgware logo

Reply from Stellantis &You UK - Peugeot Edgware

Hi Caroline,

We are sorry the service took a little longer than you expected and we’re are sorry you were experiencing an express service however this is not something we offer or have ever offered. We do offer a while you wait service however this is no quicker than a service that is complete when a customer leaves their car for the day. If you visit us again you nay want to leave your vehicle and return later that day or the following day like most of our other customers.

Kind Regards

Team Edgware
Stellantis &You

Rated 5 out of 5 stars

Mr Abdul was very polite and helpful

Mr Abdul was very polite and helpful. Excellent customer service 100% recommend by me and my sister.

December 5, 2024
Unprompted review
Stellantis &You UK - Peugeot Edgware logo

Reply from Stellantis &You UK - Peugeot Edgware

Francisca,

Thank you for the great feedback on our team member Abdul.

Kind Regards

Team Edgware
Stellantis &You

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