Stellantis &You UK - Peugeot Edgware Reviews 

395
TrustScore 4.5 out of 5

4.5

360/366 Burnt Oak Broadway, Edgware, HA8 5AN London, GB


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Rated 1 out of 5 stars

Very negative experience with this branch. Poor communication, broken promises, dirty car returned after the service, car was kept for almost one month to fix a general fault - little to no follow up... See more

Rated 5 out of 5 stars

Nayan is a superb salesman, made us feel comfortable and explained everything in great detail. He was especially patient and kind with my grandson who was with us for this long appointment. Thank you... See more

Rated 5 out of 5 stars

Nayan saw us window shopping for our next car. Even though we weren't ready to commit, he took his time with us to show us about the cars we were interested as well as alternative options that best su... See more

Rated 5 out of 5 stars

Had a great experience purchasing our car through Kush, he was professional, helpful, and kept us updated throughout the whole process. He walked us through everything clearly and made the experie... See more

Company replied


Company details

  1. Car Dealer

Written by the company

Stellantis &You UK the new name for Robins & Day across all 54 locations in the UK. We have a rich heritage in the UK with a history of over 100 years that had been focused on providing excellent customer service. Now as Stellantis &You UK we benefit from Stellantis, as one of the world’s leading automakers and is centred on customer experience. To show the important of closeness to customer and employee, there is no space present with “&You”.


Contact info

  • 360/366 Burnt Oak Broadway, Edgware, HA8 5AN, London, United Kingdom

  • 0208 731 1000

4.5

Excellent

TrustScore 4.5 out of 5

395 reviews

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4.5

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(395)

3,014 reviews in the last 12 months

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Rated 5 out of 5 stars

Really good service from Harmon Ahmed

Really good service from Harmon Ahmed, was really helpful and a star

May 14, 2025
Unprompted review
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Reply from Stellantis &You UK - Peugeot Edgware

Juan,

Thank for taking the time to leave feedback on our team member. We are glad you enjoyed your experience.

Kind Regards

Team Edgware
Stellantis &You

Rated 5 out of 5 stars

Very satisfied with experience

Very satisfied. I have been a customer of this branch for nearly 25 years, bought my last car from them and have had it serviced by them. When I decided it was finally time to replace it, and wanting a car with a similar specification, I went for the most modern version of the same type. So going to my local dealer was a no-brainer as they could select for me from all cars of the same type in Stellantis branches across the country. So, altogether, it made buying a new car a very easy and pleasurable experience.

May 14, 2025
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Reply from Stellantis &You UK - Peugeot Edgware

Dear Laurence,

Thank you for taking the time to leave feedback on your experience with are team. We thank you for your custom over years and we look forward to seeing you in the future.

Kind Regards

Team Edgware
Stellantis &You

Rated 5 out of 5 stars

Aharoon was very helpful

Aharoon was very helpful in fitting us in at short notice for a test drive and then answering all our questions and taking our order.

May 6, 2025
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Reply from Stellantis &You UK - Peugeot Edgware

Mr Skinner,

Thanks for the great feedback on our team member Aharoon.

Kind Regards

Team Edgware
Stellantis &You

Rated 5 out of 5 stars

VERY NICE LADY

VERY NICE LADY. VERY GOOD AT HER JOB.

May 3, 2025
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Reply from Stellantis &You UK - Peugeot Edgware

Dear Customer,

Thank you for taking the time to leave feedback on your experience.

Kind Regards

Team Edgware
Stellantis &You

Rated 1 out of 5 stars

Avoid at all costs !!!

Avoid at all costs !!!!

Took my car in to have the fuel pump replaced upon getting my car back and driving home I noticed a strong smell of petrol inside of my vehicle, I had communication with the staff to be told this was normal whilst the car pumps the petrol around this will settle down. Continued to monitor and the problem got worse. My 10 year old son and I were getting headaches whilst driving with this harsh smell again I got back in contact with them to be told that the mechanic that had worked on my car had left the business and there was no way of finding out what he had done. I tried calling to get this issue sorted to be told on a number of occasions I would get a call back. 4 months down the line I am still yet to get the call back ! I took my car else where for a full service and mentioned my problem to be told that the fuel pump was dangerously not fitted correctly !!! And was shaking around. I had to then pay to get this sorted ASAP which was great but not great as I thought I had paid these guys to do their job properly ! Clearly not !!! Upon this conclusion I took all my evidence for my case to them in-store and was welcomed with no apology no accountability and a massive insult of well for this we can offer you a car wash !!! Are you actually joking me !!!! No reimbursement that I had to get this job fixed again they could not careless !!! Very misleading that customers think they are part of Peugeot and actually they are an independent company under the name! Even after calling Peugeot customer care to try and recover the cost of the repair they were not interested in the slightest even though this franchise is tainting their name ! Will never go back here ever again !!!!

April 9, 2025
Unprompted review
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Reply from Stellantis &You UK - Peugeot Edgware

Lauren,

That you for leaving feedback we are sure the dealership will take on board your views and your prospective of your experience.

Kind Regards

Team Edgware
Stellantis &You

Rated 5 out of 5 stars

SINA was a great help

SINA was a great help! Made sure I picked the right car and listened to my needs unlike other dealerships that just want make a quick sale. Many thanks for the professional service Sina

April 9, 2025
Unprompted review
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Reply from Stellantis &You UK - Peugeot Edgware

Marco,

Thank you for taking the time to leave a review on your experience.

Kind Regards

Team Edgware
Stellantis &You

Rated 1 out of 5 stars

Frustrating Experience, Poor Communication

I’ve had good experiences with Stellantis & You in the past, but this recent visit was incredibly frustrating. My car was in for a service and MOT, and after agreeing to repairs, I was told parts would arrive the next day. What followed was over two weeks of delays, unanswered messages, and conflicting information between the garage and customer service. No apology, just a sorry that you’re not completely satisfied.

The most frustrating aspect was the lack of accountability and being told everything was outside of their control, despite the supply chain being completely within the Stellantis network. The part took 15 days to arrive, but I was always told tomorrow.

The whole situation caused significant disruption to family plans and medical appointments. Really disappointing especially as I could find the part for next day myself.

March 10, 2025
Unprompted review
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Reply from Stellantis &You UK - Peugeot Edgware

Simon,

Thank for taking the time to leave a review we are sorry you part was delayed but as stated by our staff this something that is out of our control.

Kind Regards

Team Edgware
Stellantis &You

Rated 5 out of 5 stars

Superb branch of Stellantis.The Service…

Superb branch of Stellantis.The Service team and technical team are all excellent.Service team really friendly and knowledgable, great updates about my vehicle, vehicle ready at the set time.Always a deluggt to bring my vehicle here, keeping it in tip top shape.Thank you all very much.

April 2, 2025
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Reply from Stellantis &You UK - Peugeot Edgware

J P,

Thank for taking the time to leave feedback on your recent experience.

Kind Regards

Team Edgware
Stellantis &You

Rated 5 out of 5 stars

Wow great service from Abdul

Wow great service from Abdul

April 1, 2025
Unprompted review
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Reply from Stellantis &You UK - Peugeot Edgware

Bijou

Thank you for taking the time to leave a review.

Kind Regards Team

Team Edgware
Stellantis &You

Rated 5 out of 5 stars

I have had a good experience at Peugeot…

I have had a good experience at Peugeot Edgware, I meet Abdulkadir who is very professional with a great personality and did his best work. They do not beat around the bush when it comes to sales, and servicing your car. Abdikadir is the best and he lets you know up front of any issues before he works on your car. I very rarely leave reviews, however, this is one of the business that is most deserving of one!
I saw Adulkadir to buy a new car and this was by far the best experience I have had at a Peugeot Edgware despite how much the car costed. Abdikadir is very personable and professional. He explains everything clearly, and gives you options, as well as educated explanations of each. He is also very compassionate. You can tell he really cares for his customers and how they are feeling during the entire time. Right from the moment I walked into the showroom, Abdulkadir's approach was amazing.
I will definitely be coming back, and referring everyone I know to this place!

March 31, 2025
Unprompted review
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Reply from Stellantis &You UK - Peugeot Edgware

Fued

Thank for the great feedback on your experience with our team member Abdul.

Kind Regards Team

Team Edgware
Stellantis &You

Rated 5 out of 5 stars

The best !!

Had a thoroughly great and seamless experience with Abdul. Very knowledgeable and always willing to go the extra mile. Thank you

March 25, 2025
Unprompted review
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Reply from Stellantis &You UK - Peugeot Edgware

Abdul

Thank you for the great feedback on your experience.

Kind Regards Team

Team Edgware
Stellantis &You

Rated 5 out of 5 stars

Sagal was brilliant

Sagal was brilliant! Car was finished at a good time.

March 31, 2025
Unprompted review
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Reply from Stellantis &You UK - Peugeot Edgware

Riyadh

Thank for taking the time to leave a review.

Kind Regards Team

Team Edgware
Stellantis &You

Rated 5 out of 5 stars

Sagal had great customer service

Sagal had great customer service

March 4, 2025
Unprompted review
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Reply from Stellantis &You UK - Peugeot Edgware

Alex,

Thanks for leaving a review.

Kind Regards Team

Team Edgware
Stellantis &You

Rated 5 out of 5 stars

I had a very positive experience at Peugeot Edgware with Abdul.

I had a very positive experience at Peugeot Edgware. Abdul was both professional and friendly, which made the process enjoyable. He took the time to understand my needs and found a car that suited me perfectly. The vehicle was well-maintained, and the pricing was reasonable compared to other options. Overall, I would recommend this dealership to anyone in the market for a new or used car, while suggesting they continue to build on their excellent customer service.

March 24, 2025
Unprompted review
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Reply from Stellantis &You UK - Peugeot Edgware

Ayan

Thank for taking the time to leave a review on you experience.

Kind Regards Team

Team Edgware
Stellantis &You

Rated 5 out of 5 stars

Top Service

Sagal was amazing from start to finish. Welcoming, friendly and professional, she kept me updated at every step of the journey. Fantastic service.

January 24, 2025
Unprompted review
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Reply from Stellantis &You UK - Peugeot Edgware

J Cowell,

Thank you for the great feedback on our staff member Sagal.

Kind Regards Team

Team Edgware
Stellantis &You

Rated 5 out of 5 stars

My service at the dealership was the…

My service at the dealership was the best professionalism, courteous kind understanding to all my needs my mobility needs and I recommend more than five stars actually 100. Thanks Abdul
sincerely Mr Nicky sterig

March 18, 2025
Unprompted review
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Reply from Stellantis &You UK - Peugeot Edgware

Nickey,

Thanks for taking the time to leave a review on our team member Abdul.

Kind Regards

Team Edgware
Stellantis &You

Rated 1 out of 5 stars

Van Damaged During MOT and No Support Offered

I took my Peugeot Boxer Van for an MOT on March 5th, expecting professional service from an official dealer. However, after the test, I was informed that the technician had damaged my van — rear wheel panels, hub cover, and a cut in the tyre. I've kept my van in perfect condition for three years, so this was incredibly frustrating. They admitted fault and promised to cover the repairs, but two weeks later, no one has contacted me. Despite multiple calls, I'm left on hold with no response.

On top of that, they mentioned the body shop is not on-site, and my van would be taken elsewhere for repairs, without providing any details. I’m traveling from outside London and losing valuable time, yet no courtesy van was offered. How am I supposed to work without my van? This level of unprofessional from a main Peugeot dealer is simply unacceptable.

March 5, 2025
Unprompted review
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Reply from Stellantis &You UK - Peugeot Edgware

Claudiu,

Thank you for taking the time to leave another review.

Kind Regards

Team Edgware
Stellantis &You

Rated 5 out of 5 stars

Sina Esmaili - Peugeot Sales Executive

My attention and curiosity was drawn to Peugeot after seeing the latest 3008 model advertised in the media. My visit to our local dealership was enlightening, thanks to one of the sales executives- Sina Esmaili of the Edgware Branch who gave us a seamless experience. He explained carefully, every single feature in and outside this beautiful vehicle. I was drawn particularly to the security features. He took us for a test drive with yours truly on the wheels. He guided me on applying all that was required to have a smooth enjoyable drive. He also explained the function of every single setting inside the car, and helped me choose those suitable for my needs. It was an amazing experience which sealed my decision to acquire the car. Sina kept in touch aftersales, to ensure I wasn't experiencing any difficulty. He is very professional, courteous and extremely knowledgeable in all the Peugeot vehicles.

June 15, 2024
Unprompted review
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Reply from Stellantis &You UK - Peugeot Edgware

Sophie,

We are so pleased you enjoyed your purchasing experience with our team member Sina.

Kind Regards

Team Edgware
Stellantis &You

Rated 1 out of 5 stars

Tricking and over charging customers.

Went with my partner to see the new Grandland and possibly to exchange
We saw the car and we were introduced to the sales Person Hussien,
Hussien quoted us on a PCP contract for £595 monthly, with no deposit in exchange with our 2023 Grandland, then he quoted us with £3000 deposit @£550 monthly payment. We said we can’t afford more than £450, he went to his manager and then came up with his manager with a quote of £450 if we pay 5000 deposit and reduce the mileage to 6000 per year.
The funny think is after we left we checked and got an online quote for the same vehicle as such
2000 deposit 8000 miles At £522.13 monthly
3000 Deposit 8000 miles at £479.89 monthly
5000 deposit 6000 miles at £435.99 monthly
In short they made us believe he and his manager that they are doing us a favor when in fact they were over charging us.

February 22, 2025
Unprompted review
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Reply from Stellantis &You UK - Peugeot Edgware

Good morning Sam,

Thank you for taking the time to leave a review with us. As we discussed yesterday, the reason for the additional deposit in our quote was due to the negative equity on your current finance agreement, as you are less than two years into a four-year PCP agreement.

If you would like to discuss this further, please feel free to get in touch at your convenience.

Kind regards

Team Edgware

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