Stellantis &You UK - Peugeot Guildford Reviews 

549
TrustScore 4.5 out of 5

4.7

Hurtmore Rd, GU7 2RD Godalming, GB


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Rated 5 out of 5 stars

Perfect every time I visit this Stellantis&you dealership… Today I took my car in for a recall, I arrived, checked the vehicle in and left it with them for the day. Received updates via texts fro... See more

Company replied

Rated 5 out of 5 stars

What an absolute pleasure to buy and sell a car! Ainsling’s professionalism and knowledge made the whole experience a joy. Having worked in the service industry myself for over 30 years it is qui... See more

Company replied

Rated 2 out of 5 stars

Sadly I contacted Peugeot 3 times to chase up getting prices for a car I had taken on a test drive, and am still waiting a week later. Decided to give up chasing and have ended up purchasing another c... See more

Company replied

Rated 5 out of 5 stars

Alison went the extra mile from ordering the car to collecting it, ran through everything ensured I was completely happy! I am thrilled with the car and couldn’t have asked anymore from her! Thank you... See more

Company replied


Company details

  1. Car Dealer

Written by the company

Stellantis &You UK the new name for Robins & Day across all 54 locations in the UK. We have a rich heritage in the UK with a history of over 100 years that had been focused on providing excellent customer service. Now as Stellantis &You UK we benefit from Stellantis, as one of the world’s leading automakers and is centred on customer experience. To show the important of closeness to customer and employee, there is no space present with “&You”.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

549 reviews

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1-star

Asks customers to review

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Replied to 97% of negative reviews

Typically replies within 1 month

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4.7

All reviews

(549)

3,040 reviews in the last 12 months

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Rated 5 out of 5 stars

Purchased my First Van

I was nervous about buying a van, I read all the horror stories but I can safely say that my experience with James Mowat Stellantis’s Sales Advisor based in Guilford left me with know doubt that I was in safe hands. Apart from being very knowledgeable he is sincere, honest, trustworthy and reliable. On every single occasion during the process of purchasing my van he was always,always on time with his responses and took me though the process with ease. He is a credit to Stellantis and their training. I would be more than happy to recommend James… it was a great experience.

May 31, 2025
Unprompted review
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Reply from Stellantis &You UK - Peugeot Guildford

Thank you for the fantastic review, and great to hear that James put your mind at ease over purchasing your van. I will pass on your comments to him, and hope you enjoy your new vehicle.

Rated 5 out of 5 stars

Very efficient

Very efficient, car collected and returned, beautifully cleaned. Delighted with the service.

May 28, 2025
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Reply from Stellantis &You UK - Peugeot Guildford

Thanks for taking the time to give us such a fabulous review, great to hear you received such good service, and a lovely clean car too.

Rated 5 out of 5 stars

Friendly and efficient reception and…

Friendly and efficient reception and workshop staff

May 26, 2025
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Reply from Stellantis &You UK - Peugeot Guildford

Thank you for the fabulous 5 star review, great to hear that the team here at Guildford are looking after you, and hope that we can continue to be of assistance in the future.

Rated 5 out of 5 stars

Efficient and Thorough

Aislinn was very efficient and thorough offered me all the options available to me. Took the Supagard package. Preferred my experience @ Guildford compared to Walton.

May 20, 2025
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Reply from Stellantis &You UK - Peugeot Guildford

Many thanks for the 5 star review, and great to hear that Aislinn looked after you so well, will pass on your comments to her. Hope you enjoy your new car!

Rated 5 out of 5 stars

Excellent service

Excellent service. Staff very helpful.

May 13, 2025
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Reply from Stellantis &You UK - Peugeot Guildford

Many thanks for the 5 star review, good to see that the team looked after you well.

Rated 5 out of 5 stars

Fantastic Service Department

What a brilliant team! So happy with the work Simon and Sean carried out on my car today. The Service department are all fantastic, in particular Terry McKay, Brandon and Della. Terry is so knowledgable, happy to explain anything and kept me fully updated throughout. Also a huge thank to a lovely gentleman called Slim (who very kindly and unexpectedly) cleaned by embarrassingly grubby car! Such a helpful bunch of people in one place, I wouldn’t take my car anywhere else now.

April 16, 2025
Unprompted review
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Reply from Stellantis &You UK - Peugeot Guildford

Thank you for taking the time to give us a 5 star review. So great to hear that everyone looked after you so well, and that your grubby car was not so grubby after! We look forward to seeing you in the future. Happy Easter!

Rated 5 out of 5 stars

Simply fantastic customer service

I bought my Peugeot 3008 from Robins and Day in Godalming, now Stellantis, back in 2019. Over the following six years, I have had about 10 interactions with the Service Team, whether for service/MOT or having work done, and the service has always been exemplary with excellent communication. In this instance, the 3008 insignia on the tailgate of my car had been lost. I spoke to Brandon in the Service Team and he sourced the requested insignia and had it delivered the next day. Simon had kindly agreed to remove what was left of the old insignia and fit the new one. I took my car in the same day, was met by Gabriel who took the car into the workshop and Andy fitted the new insignia whilst I waited. All three guys I dealt with were friendly and professional and really pleased to help me. They are a credit to your organisation and the reason I wouldn’t take my car anywhere else.

April 16, 2025
Unprompted review
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Reply from Stellantis &You UK - Peugeot Guildford

Many thanks for the 5 star review, and the fabulous feedback regarding the service and team here, it's so lovely to read your comments! I will most definitely pass on your comments to the guys that helped specifically on this occasion, and look forward to helping again in the future. Happy Easter!

Rated 5 out of 5 stars

The experience at your Guildford…

The experience at your Guildford location is always good. The fact that the team have got to know you helps enormously and provides a friendly service.

April 3, 2025
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Reply from Stellantis &You UK - Peugeot Guildford

Thank you for taking the time to give us a 5 star review, great to hear that the team looked after you well.

Rated 5 out of 5 stars

Pick up and delivery meant getting the…

Pick up and delivery meant getting the service done was hassle free. The video is very useful for seeing the underneath oof the car.

April 3, 2025
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Reply from Stellantis &You UK - Peugeot Guildford

Many thanks for the 5 star review, glad you liked the video health check of your car!

Rated 5 out of 5 stars

Aislinn - Great sales advisor

Aislinn was our sales advisor and from the first meeting she was very approachable, helpful, friendly and knowledgeable about the 2 cars we were interested in. We decided on one of them and she arranged for all the slight scratches and small dent to be looked at and when we picked the car up these were all removed. Aislinn kept in constant contact with me and sent me all the relevant information quickly. She was always very efficient and very good at her job ! 😊 I would definitely return there in the future.

March 26, 2025
Unprompted review
Stellantis &You UK - Peugeot Guildford logo

Reply from Stellantis &You UK - Peugeot Guildford

Thank you for the fabulous review and great feedback on Aislinn, she will be very happy with your comments. Hope you enjoy your new car!

Rated 5 out of 5 stars

Brilliant service

Brilliant service. Friendly staff

March 27, 2025
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Reply from Stellantis &You UK - Peugeot Guildford

Many thanks for the 5 star review and the feedback on the team, great to hear!

Rated 5 out of 5 stars

Just helpful

Just helpful

March 23, 2025
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Reply from Stellantis &You UK - Peugeot Guildford

Many thanks for the 5 star review, great to hear we looked after you well, and hope to be of assistance again in the future.

Rated 5 out of 5 stars

Terry was so helpful and let me know what was happening

Terry was so helpful, the customer service is always wonderful, he also gave me the name of a place for Breakfast, whilst I was waiting.

March 18, 2025
Stellantis &You UK - Peugeot Guildford logo

Reply from Stellantis &You UK - Peugeot Guildford

Thank you so much for taking the time to give us a 5 star review, and great to hear that you were very happy with the service you received. Hope the breakfast was good, bacon sarnies all round next time!

Rated 5 out of 5 stars

Excellent customer service at Stelllantis in Guildford

Aislinn Busby at Stelllantis in Guildford was very informative and answered all of our queries. She was very approachable and had everything organised for when we came back in to collect our new car.

March 11, 2025
Unprompted review
Stellantis &You UK - Peugeot Guildford logo

Reply from Stellantis &You UK - Peugeot Guildford

Many thanks for the 5 star review, great to hear Aislinn looked after you well, will pass on your comments to her. Enjoy your new car!

Rated 5 out of 5 stars

I was made to feel very welcome George…

I was made to feel very welcome George was very helpful and knowledgeable.

March 15, 2025
Unprompted review
Stellantis &You UK - Peugeot Guildford logo

Reply from Stellantis &You UK - Peugeot Guildford

Thanks for taking the time to give the 5 star review, good to see George looked after you so well!

Rated 5 out of 5 stars

The Sales Executive ,George

The Sales Executive ,George, was very polite, professional and knowledgeable about the cars.
He made me feel completely comfortable with the process of purchasing the vehicle.

March 12, 2025
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Reply from Stellantis &You UK - Peugeot Guildford

Many thanks for the 5 star review, George will be very happy with this feedback, will make sure your comments are passed on to him. Enjoy your new car!

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