Stellantis &You UK - Peugeot Guildford Reviews 

549
TrustScore 4.5 out of 5

4.7

Hurtmore Rd, GU7 2RD Godalming, GB


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Rated 5 out of 5 stars

Perfect every time I visit this Stellantis&you dealership… Today I took my car in for a recall, I arrived, checked the vehicle in and left it with them for the day. Received updates via texts fro... See more

Company replied

Rated 5 out of 5 stars

What an absolute pleasure to buy and sell a car! Ainsling’s professionalism and knowledge made the whole experience a joy. Having worked in the service industry myself for over 30 years it is qui... See more

Company replied

Rated 2 out of 5 stars

Sadly I contacted Peugeot 3 times to chase up getting prices for a car I had taken on a test drive, and am still waiting a week later. Decided to give up chasing and have ended up purchasing another c... See more

Company replied

Rated 5 out of 5 stars

Alison went the extra mile from ordering the car to collecting it, ran through everything ensured I was completely happy! I am thrilled with the car and couldn’t have asked anymore from her! Thank you... See more

Company replied


Company details

  1. Car Dealer

Written by the company

Stellantis &You UK the new name for Robins & Day across all 54 locations in the UK. We have a rich heritage in the UK with a history of over 100 years that had been focused on providing excellent customer service. Now as Stellantis &You UK we benefit from Stellantis, as one of the world’s leading automakers and is centred on customer experience. To show the important of closeness to customer and employee, there is no space present with “&You”.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

549 reviews

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Replied to 97% of negative reviews

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4.7

All reviews

(549)

3,040 reviews in the last 12 months

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Rated 5 out of 5 stars

Used EV purchase

We purchased a used E 208 from Peugeot Guildford. Aaliyah was extremely pleasant and helpful from the off and was able to arrange for us to complete the purchase and drive away the car on the day of the test drive. The car is top spec, great value for the money, and really good to drive. All in all a very good experience. Recommended.

March 7, 2025
Unprompted review
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Reply from Stellantis &You UK - Peugeot Guildford

Thanks for the 5 star review, glad that Aaliyah gave such great service, and that your are enjoying your new car.

Rated 5 out of 5 stars

George was fantastic he didn't give us…

George was fantastic he didn't give us the hard sale and was so friendly. He was polite and knew his knowledge on the vehicles. He also negotiated a great price to part exchange my car and I'm over the moon. I came here with a budget to spend on pcp per month and George managed to beat it and saved us money per month which is totally amazing. Thanks George 👍

March 2, 2025
Unprompted review
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Reply from Stellantis &You UK - Peugeot Guildford

Thanks for the 5 star review, its great to hear that George looked after you so well, he will be very pleased with your comments!

Rated 5 out of 5 stars

Great experience

Great experience, was very helpful, car was in great order.

February 28, 2025
Unprompted review
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Reply from Stellantis &You UK - Peugeot Guildford

Many thanks for the 5 star review and great feedback.

Rated 5 out of 5 stars

Collecting and servicing

Collecting and servicing, MOT no hassle
Service plan.

February 20, 2025
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Reply from Stellantis &You UK - Peugeot Guildford

Many thanks for taking the time to give a 5 star review, it's great to hear that you have had such good service from the team here at Guildford.

Rated 4 out of 5 stars

Ive had good service throughout

Ive had good service throughout, and love my car. Aaliyah has been attentive and put herself out to be helpful.

February 5, 2025
Unprompted review
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Reply from Stellantis &You UK - Peugeot Guildford

Thanks for the great review, and pleased to hear that Aaliyah looked after you well, will pass on your comments to her.

Rated 5 out of 5 stars

Friendly staff

Friendly staff, efficient service

February 5, 2025
Unprompted review
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Reply from Stellantis &You UK - Peugeot Guildford

Thanks for the 5 star review, and glad to see that the team looked after you well.

Rated 4 out of 5 stars

Good purchase, but slightly disappointed in the aftercare

Further edit (March)

Stellantis did follow this up and sent a cheque to reimburse us for the V5C, which we really appreciated. I would echo my first review and say, apart from this, it has been very good service.

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Edit - slightly disappointed with the aftercare. They made a mistake putting our address into the system for our v5c which meant we didn't receive it. We have had to then had to sort that out and pay a charge to get a new one sent. They have not offered to pay for this, and also have not been very good at replying. Still happy with the car etc. but just feel this is worth noting.

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Original review:

We bought an MG5 and were helped by Aislinn - she was really clear, helpful, friendly and we are really pleased with the car. Thanks!

January 24, 2025
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Reply from Stellantis &You UK - Peugeot Guildford

We are sorry to hear that there has been an admin issue with your V5C since purchase, please do feel free to contact me via email at della.light@stellantis.com, and I will look into this matter for you.

Rated 5 out of 5 stars

Aaliyah has been deleaing with me at…

Aaliyah has been deleaing with me at Stellantis. I found her an excellent salesperson. Not pushy and really listened to what I wanted and what worked for me. I have bought cars for 40 years so u know what I want and she did not patronise me!
Helpful and good at communicating, I think she should go far!

January 22, 2025
Unprompted review
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Reply from Stellantis &You UK - Peugeot Guildford

What fantastic feedback, and great to hear that Aaliyah looked after you so well! We look forward to your next visit.

Rated 5 out of 5 stars

Excellent service

I was so impressed with the ease of purchasing my car. Right from the first moment I enquired about my car online to picking it up the process have been made so simple. I was served by Aaliyah and she did an amazing job, the showroom was pleasant and had a nice atmosphere and the staff are all really friendly. I would happily use them again if I was to buy another car.

February 1, 2025
Unprompted review
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Reply from Stellantis &You UK - Peugeot Guildford

Thank you for fabulous review, I will pass on your comments to Aaliyah, and good to hear it was a great experience.

Rated 5 out of 5 stars

Great Motability experience

I am a Motability customer the access to the showroom is fantastic for a wheelchair user the staff are all very professional and extremely knowledgeable. I dealt with Aislinn Busby from start to finish she was extremely helpful and very knowledgeable she made the whole experience wonderful would highly recommend her she’s very good at what she does and nothing was too much she gave me the time I needed without feeling pressured all in all a fantastic dealership.

January 28, 2025
Unprompted review
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Reply from Stellantis &You UK - Peugeot Guildford

Thank you for taking the time to complete the review, and good to see it was a great experience. Aislinn was very pleased with your comments.

Rated 5 out of 5 stars

Aislinn - Star!!

Aislinn was a huge help, super nice and respectful with time and talking through finances.
If you’d like a new car, please see her!

January 27, 2025
Unprompted review
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Reply from Stellantis &You UK - Peugeot Guildford

Thanks for the 5 star review, great comments, will pass this onto Aislinn.

Rated 5 out of 5 stars

Excellent, friendly and stress free

I had an excellent experience thanks to George. From the moment I enquired about a used car, he was friendly, knowledgeable, and listened to my needs. George took the time to explain all my options and made sure I was comfortable with my decision every step of the way. George was never pushy, and made the whole process easy and stress-free, no question felt like a silly question. The used car needed some work doing, I was updated along the way and the work was actually done before target! I left with exactly what I was looking for, and I couldn’t be happier with my purchase. I highly recommend George if you’re looking for a new car!

January 25, 2025
Unprompted review
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Reply from Stellantis &You UK - Peugeot Guildford

Many thanks for the review, good to see that George looked after you so well.

Rated 5 out of 5 stars

Am very excited I got my car from…

Am very excited I got my car from Stellantis and You UK, thanks you Aislinn for your help, you are very helpful.

January 10, 2025
Unprompted review
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Reply from Stellantis &You UK - Peugeot Guildford

Thanks for the 5 star review, will pass this onto Aislinn.

Rated 5 out of 5 stars

My experience with Peugeot has been…

My experience with Peugeot has been excellent Aislinn Busby is very friendly and professional and kept me updated with my vehicle and made it very exciting to collect my car Aislinn is a credit to your company well done Aislinn 👏🏻👏🏻

January 17, 2025
Unprompted review
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Reply from Stellantis &You UK - Peugeot Guildford

Many thanks for the fantastic review! Aislinn certainly is a credit, and will ensure that your comments are passed on to her.

Rated 5 out of 5 stars

Excellent customer service from Aislinn…

Excellent customer service from Aislinn from ordering to collection of car.
An asset to your sales team.

January 11, 2025
Unprompted review
Stellantis &You UK - Peugeot Guildford logo

Reply from Stellantis &You UK - Peugeot Guildford

Many thanks for the review, great to hear that Aislinn looked after you well.

Rated 5 out of 5 stars

Aislinn is always my go to when buying…

Aislinn is always my go to when buying a new car.. this was our third car now from her and massive thanks again for always helping us out and making it as easy as possible:)

January 10, 2025
Unprompted review
Stellantis &You UK - Peugeot Guildford logo

Reply from Stellantis &You UK - Peugeot Guildford

Many thanks for completing the review, and the fantastic feedback! Will pass on your comments to Aislinn.

Rated 5 out of 5 stars

Excellent and very professional sales service.

Excellent sales service .From my initial contact with Jasmine to taking ownership of our car we were very impressed with both Jasmine and Chris. They delivered the service they had promised, something very rare today. We were kept informed at all stages of the process and are very happy with our car. We would not hesitate to recommend this garage and would happily purchase another car from them .

January 2, 2025
Unprompted review
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Reply from Stellantis &You UK - Peugeot Guildford

Thanks for the 5 star review, and great feedback.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, fitting my repair before Xmas was very important. Terry was excellent explaining everything and keeping up to date on the progress. The repair went really well and the mechanics did a great job

December 19, 2024
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Reply from Stellantis &You UK - Peugeot Guildford

Hello Guy,

Thanks for your five-star review - it is highly appreciated.

Best regards,
Chris Jones
Sales Manager

Rated 5 out of 5 stars

Very good service Very helpful bill…

Very good service Very helpful bill davey deliverd very good service thank you

December 14, 2024
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Reply from Stellantis &You UK - Peugeot Guildford

Hi Raymond,

It's great to hear that you experienced a five-star level of service and I will be sure to pass on your kind words to Bill.

Best regards,
Chris Jones
Sales Manager

Rated 5 out of 5 stars

Excellent service

Was very impressed on taking my car in gif the first time. The service receptionist was excellent and couldn’t fault the garage at all.

December 7, 2024
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Reply from Stellantis &You UK - Peugeot Guildford

Hi Sam

Thank you for taking the time to give positive feedback the team will be chuffed and we all look forward to looking after you in the future

Regards
Bill Davey
General Manager

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