Stellantis &You UK - Peugeot Guildford Reviews 

549
TrustScore 4.5 out of 5

4.7

Hurtmore Rd, GU7 2RD Godalming, GB


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Rated 5 out of 5 stars

Perfect every time I visit this Stellantis&you dealership… Today I took my car in for a recall, I arrived, checked the vehicle in and left it with them for the day. Received updates via texts fro... See more

Company replied

Rated 5 out of 5 stars

What an absolute pleasure to buy and sell a car! Ainsling’s professionalism and knowledge made the whole experience a joy. Having worked in the service industry myself for over 30 years it is qui... See more

Company replied

Rated 2 out of 5 stars

Sadly I contacted Peugeot 3 times to chase up getting prices for a car I had taken on a test drive, and am still waiting a week later. Decided to give up chasing and have ended up purchasing another c... See more

Company replied

Rated 5 out of 5 stars

Alison went the extra mile from ordering the car to collecting it, ran through everything ensured I was completely happy! I am thrilled with the car and couldn’t have asked anymore from her! Thank you... See more

Company replied


Company details

  1. Car Dealer

Written by the company

Stellantis &You UK the new name for Robins & Day across all 54 locations in the UK. We have a rich heritage in the UK with a history of over 100 years that had been focused on providing excellent customer service. Now as Stellantis &You UK we benefit from Stellantis, as one of the world’s leading automakers and is centred on customer experience. To show the important of closeness to customer and employee, there is no space present with “&You”.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

549 reviews

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1-star

Asks customers to review

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Replied to 97% of negative reviews

Typically replies within 1 month

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4.7

All reviews

(549)

3,040 reviews in the last 12 months

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Rated 5 out of 5 stars

Peugeot 3008 - Used Car Purchase

Excellent sales service. From the initial telephone call to the final purchase of the vehicle, everything was straight forward and explained thoroughly. In spite of the fact that I am located overseas, Peugeot Guildford were willing to keep the vehicle until I was able to collect the car, more than a month later, which is much appreciated. Finally, a special mention for the sales adviser, who was very helpful, attentive and responsive throughout the process and should be especially commended for her efforts.

November 13, 2024
Stellantis &You UK - Peugeot Guildford logo

Reply from Stellantis &You UK - Peugeot Guildford

Hi Chris

Thank you for taking the time to share your experience the Sales Team will be pleased . Enjoy your new car and we all look forward to looking after you in the future

Regards
Bill Davey
General Manager

Rated 5 out of 5 stars

A very positive experience

The whole experience from dropping off my car to picking it up and the providing of a courtesy car, was positive. The work was carried out in a good time span and everything was explained with all my questions answered.
A special mention is needed for the brilliant service I received from Terry Mckay on the front desk who, made the whole experience run smoothly, with everything explained and regular updates on the progress of the work.
I would certainly recommend buying a Peugeot and going to Stellantis & You Guildford for the upkeep of your car.

November 26, 2024
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Reply from Stellantis &You UK - Peugeot Guildford

Good afternoon Jan

Thank you for sharing your experience Terry will be chuffed with your positive feedback . We all look forward to looking after you in the future

Regards

Bill Davey
General Manager

Rated 5 out of 5 stars

Outstanding service!

Received a courtesy call the day before my car was booked in for. I arrived at 8am and staff were ready and waiting. I dealt with Terry who went above and beyond! I was kept updated throughout the day. When I collected my car it was looking very clean and the final part of the process was very smooth too.

December 5, 2024
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Reply from Stellantis &You UK - Peugeot Guildford

Good afternoon

Thank you taking the time to share your experience and giving us a 5 Star Review and we all look forward to looking after you in the future

Regards

Bill Davey
General Manager

Rated 5 out of 5 stars

Aislinn was very helpful in explaining…

Aislinn was very helpful in explaining the process, she kept me up to date with everything I needed to know.
If there was an issue with anything she would take care of it all with a smile on her face
If I decide to change my car in the future I wilm always go back and see her.

November 19, 2024
Unprompted review
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Reply from Stellantis &You UK - Peugeot Guildford

Good Afternoon Amanda

Thank you for taking the time to share your experience Aislinn will be pleased for sure . We all look forward to looking after you in the future

Regards

Bill Davey
General Manager

Rated 5 out of 5 stars

So polite and helpful

So polite and helpful. Efficient and most of all stuck to the quote! Lovely surprise of cleaned vehicle on completion. Thoroughly recommend

November 24, 2024
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Reply from Stellantis &You UK - Peugeot Guildford

Hi Sally

Thank you for taking the time to share such positive feedback and look forward to seeing you in the future

Regards

Bill Davey

General Manager

Rated 5 out of 5 stars

A kind man collected the car u kept me…

A kind man collected the car u kept me informed all the time

November 22, 2024
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Reply from Stellantis &You UK - Peugeot Guildford

Good afternoon, Margaret,

Thanks for your five-star review. Your feedback is highly appreciated and we look forward to seeing you again in future.

Best regards,
Chris Jones
Sales Manager

Rated 5 out of 5 stars

Knowledgeable and friendly

Our sales advisor, George, was very knowledgeable, friendly and helpful! Would highly recommend.

November 23, 2024
Unprompted review
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Reply from Stellantis &You UK - Peugeot Guildford

Hi Rachel

Thank you for 5 Star review . George is new to Stellantis Guildford and is doing a fantastic Job

We all look forward to looking after you in the future

Regards

Bill Davey
General Manager

Rated 5 out of 5 stars

Many thanks to Aislinn for the great…

Many thanks to Aislinn for the great service given during our purchase. Also big mention for George stepping in at the last minute to rescue us from the train station!
Great service and a pleasure to deal with.

November 22, 2024
Unprompted review
Stellantis &You UK - Peugeot Guildford logo

Reply from Stellantis &You UK - Peugeot Guildford

Hi Marc,

We appreciate your five-star review and I'm glad to read about your positive experience.

I will be passing on your thanks to Aislinn and George.

Best regards,
Chris Jones
Sales MAnager

Rated 5 out of 5 stars

Aaliyah made car purchase a pleasant Experience …

Extremely helpful, good communication and covered all the financial documentation clearly. Ensured any requests were completed before car collection. I can see she will have a bright future at Stellantis &You.

November 14, 2024
Unprompted review
Stellantis &You UK - Peugeot Guildford logo

Reply from Stellantis &You UK - Peugeot Guildford

Good afternoon,

Thank you for your five-star review.

I will pass on your kind words to Aaliyah.

Best regards,
Chris Jones
Sales Manager

Rated 5 out of 5 stars

George was very helpful and supportive

George was very helpful and supportive. Felt very happy with his care.

November 12, 2024
Unprompted review
Stellantis &You UK - Peugeot Guildford logo

Reply from Stellantis &You UK - Peugeot Guildford

Hi Amish

Thank you for taking the time to give George such positive feedback he will be pleased . We all look forward to looking after you in the future .

Regards

Bill Davey
General Manager

Rated 5 out of 5 stars

Aislinn was very good to deal with and…

Aislinn was very good to deal with and couldn't be happier with process!

November 5, 2024
Unprompted review
Stellantis &You UK - Peugeot Guildford logo

Reply from Stellantis &You UK - Peugeot Guildford

Good afternoon

Thank you for sharing your experience with Aislinn she will be pleased . We all look forward to looking after you in the future

Regards
Bill Davey
General Manager

Rated 4 out of 5 stars

Trust Stellantis

Booking the appointment was easy and the reminder a few days before was sensible. On the day, booking in was quick and documents to be signed were to hand. At collection time, useful information was given about tyres and help offered to get out of a crowded vehicle park. All those I dealt with seemed professional and my only comment is that the protective seat covers used by the service team were still in the van when I collected it.

November 10, 2024
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Reply from Stellantis &You UK - Peugeot Guildford

Hi Anthony

Sorry the protective seat cover was not removed on collecting but glad you were happy with your visit and thank you for sharing your experience

Regards
Bill Davey
General Manager

Rated 5 out of 5 stars

Recently had my car Service and Mot at…

Recently had my car Service and Mot at Stellantis Guildford. The team there were so helpful. On arrival the booking process was easy. I went for a walk while they completed the work, although I was offered a loan car. It was ready at the agreed time. And I am completely happy with the work that was carried out.

October 29, 2024
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Reply from Stellantis &You UK - Peugeot Guildford

Good afternoon, Richard,

Thanks very much for your 5-star review.

Best regards,
Chris Jones
Sales Manager

Rated 5 out of 5 stars

Aislinn was very helpful

Purchased a car from stellantis & you in Guildford with Aislinn. I was expecting the whole experience to be difficult due to my car which i part-exchanged having some mechanical issues but from the first second to the last Aislinn made this experience a very easy and straight forward one. Even when a issue did pop afterwards and I was dreading ringing due to what I'd be told, again Aislinn sorted the issue out within a few hours. Always text or emailed when she said she would, I wish I could buy all my cars from Aislinn.

November 5, 2024
Unprompted review
Stellantis &You UK - Peugeot Guildford logo

Reply from Stellantis &You UK - Peugeot Guildford

Hi Dogus

Thank you for taking the time to share your experience with Aislinn she is very please with your review and she is a real asset to us . Enjoy your new car and we all look forward to looking after you in the future

Regards
Bill Davey
General Manager

Rated 5 out of 5 stars

Thanks, Aaliyah!

Aaliyah was absolutely brilliant to work with - really communicative and sorted out any issues efficiently and effectively. She was also knowledgable about the vehicles. I wouldn't hesitate to recommend her. Thanks Aaliyah!

October 4, 2024
Unprompted review
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Reply from Stellantis &You UK - Peugeot Guildford

Hi Alexandra

Thank you for taking the time to share your experience with Aaliyah she is over the moon with your feedback . Enjoy your new car and we all look forward to looking after you in the future

Regards
Bill Davey
General Manager

Rated 5 out of 5 stars

Great used Car buying experience at…

Great used Car buying experience at Stellantis. Aaliyah was helpful and professional throughout. A very smooth process recommended.
Andrew (private buyer)

October 26, 2024
Unprompted review
Stellantis &You UK - Peugeot Guildford logo

Reply from Stellantis &You UK - Peugeot Guildford

Good Morning Mr Mclaughlin

Thank you for taking the time to give Aaliyah a great review she is over the moon . We all look forward to looking after you in the future

Regards

Bill Davey
General Manager

Rated 5 out of 5 stars

Stellantis Guildford

Saw the car on Friday. Drove down Saturday to take a look and bought it.
The team (especially Jasmine) were really helpful and helped to sort everything out for us really quickly.
Totally recommend this branch 👍😁

November 2, 2024
Stellantis &You UK - Peugeot Guildford logo

Reply from Stellantis &You UK - Peugeot Guildford

Hi Beverley

Thank you for your 5 Star rating and positive feedback Jasmine will be pleased

Look forward to looking after you in the future

Regards

Bill Davey
General Manager

Rated 5 out of 5 stars

Great car & professional customer service

Buying my new car with Stellantis & You was quick, easy and, most importantly, the car has met and exceeded my expectations. Aaliyah was extremely helpful and attentive throughout the process and kept in touch to update me and answer my questions while my car was being prepared for me to collect - even checking in on how things were going a few weeks after collection. Highly recommended.

October 3, 2024
Unprompted review
Stellantis &You UK - Peugeot Guildford logo

Reply from Stellantis &You UK - Peugeot Guildford

Hi Laura

Thank you for taking the time to share your experience and to give us a 5 Star rating Aaliyah will be pleased with your feedback . Enjoy your new car and we all look forward to looking after you in the future

Regards
Bill Davey
General Manager

Rated 5 out of 5 stars

Aislinn was very friendly and helpful

Aislinn was very friendly and helpful, she helped answer any questions or queries I had regarding my new car. She couldn't have been more helpful! Very easy going and has a non pushy approach which is so much better! Would definitely recommend this car garage to others. Thank you Jess

October 25, 2024
Unprompted review
Stellantis &You UK - Peugeot Guildford logo

Reply from Stellantis &You UK - Peugeot Guildford

Hi Jess

Thank you for sharing your experience Aislinn is chuffed with your kind comments enjoy your New Car

Regards
Bill Davey
General Manager

Rated 5 out of 5 stars

Aaliyah Smith was really helpful when…

Aaliyah Smith was really helpful when we popped in to look at cars. We liked one and she sorted all the paperwork ect out for us. Great customer service from her, thank you

August 10, 2024
Unprompted review
Stellantis &You UK - Peugeot Guildford logo

Reply from Stellantis &You UK - Peugeot Guildford

Hi John

Thank you for sharing your experience with Aaliyah she was very please with your kind comments we all look forward to looking after you in the future

Regards

Bill Davey
General Manager

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