Stellantis &You UK - Peugeot Preston Reviews 

756
TrustScore 4.5 out of 5

4.7

382 Blackpool Rd, PR2 2DS Preston, GB


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Rated 5 out of 5 stars

David was absolutely fantastic from start to finish! He was so friendly, approachable and, most importantly, never pushy with the sales side of things. As a woman buying a car, that really goes a l... See more

Company replied

Rated 5 out of 5 stars

David Hawkes at Stellantis Preston made the purchase of my new car such an easy process. He is so professional and a pleasure to deal with. Thank you

Company replied

Rated 5 out of 5 stars

We purchased a used Peugeot 2008 a little over a month ago now. Having shopped around many local dealers we found Stellantis (formerly Robins and Day) to be the best option, David was courteous, knowl... See more

Company replied

Rated 5 out of 5 stars

Heath porter was very professional and attentive. He had a lovely demeanour about him. Very happy, pleasant and colourful. Came to pick up the vehicle within the allocated slot time and since the d... See more

Company replied


Company details

  1. Car Dealer

Written by the company

Stellantis &You UK the new name for Robins & Day across all 54 locations in the UK. We have a rich heritage in the UK with a history of over 100 years that had been focused on providing excellent customer service. Now as Stellantis &You UK we benefit from Stellantis, as one of the world’s leading automakers and is centred on customer experience. To show the important of closeness to customer and employee, there is no space present with “&You”.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

756 reviews

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Replied to 97% of negative reviews

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4.7

All reviews

(756)

3,069 reviews in the last 12 months

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Rated 5 out of 5 stars

David was great

David was great, he advised me well on everything throughout the process

December 9, 2024
Unprompted review
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Reply from Stellantis &You UK - Peugeot Preston

Thank you for your kind review; we are happy to pass along your comments to the team here at Stellantis &You Peugeot Preston! Regards Chris Matthews - GM

Rated 5 out of 5 stars

Excellent service

David H was very friendly and helpful.
He kept me updated at all times throughout the process of buying my car. I would recommend him very highly.

December 20, 2024
Unprompted review
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Reply from Stellantis &You UK - Peugeot Preston

Hi Marie thank you so much for the positive review! Regards Chris Matthews - GM

Rated 1 out of 5 stars

Preston Branch

Hi

Please cancel my care plan plus.
For the following reasons.

Reason.

I have both a physical and mental disabilities and neurodiversities.

i have the following diagnosed conditions .Anxiety, depression, high blood pressure, low hearing loss, dyslexia, dyscalculia,autism and ADHD. I have had a spinal operation in 2010 and i only have a partial part of my spine left and have a cage in my neck and and a piece of my spine left which limits my movements.

i had the car booked in for a service and diagnostic check. When i came in I approached a young man who asked if he could help, I explained that I bought a car from Gary King and it is in for service and a diagnostic check. He pointed me over to the service desk. Where I met a young girl . i explained as per above and explained all my conditions and the reason that it was in. She asked for my details, which i gave her and she highlighted my details on a list. She said that I would have to pay £150 for the diagnostic check as it is not covered in the warranty. i said that this is misleading and mis selling and not being open and transparent. she read out the warranty and said any unreasonable diagnosic time or any diagnostic time which doesnt result in a valid claim. I said that it states at the beginning at the end , reasonable diagnostic time will be covered . So i pointed out that any reasonable diagonstic time was covered. I told her that i was not paying th e extra £150 as it is covered in my warranty.

she raised her voice

I told her that she had not not informed me in any email or text that i had to to pay extra. which is misleading and an lie. She pointed to the warranty again and raised he voice and i said there is no need to shout at me. she said i was the one shouting.I said that i would like to speak to a manager and one came over with four other men who all surrounded me. I told what has happened and he stated that it was me that was shouting, which I said that this was a breach of the disability act and equality act 2010
one large male came accross and told me to leave very agressivly and he took my bag from me and pushed my coat in. i told him that he was not allowed to touch my property and give it back to me. He said you have to leave and he he grabbed my arm and assaulted me. I told him if he assaulted me again I would have to defend myself.

I asked them took look at the CCTV which will prove i was not being aggressive they were and that they assaulted me. I told them that I will never deal with peugeot or buy there cars ever again.

I have raised a formal complaint with Peugeot.

Hope this cover's the reason enough.

Please cancel my care plan plus, with immedate effect.

Many thanks

David Jordan

Customer

December 20, 2024
Unprompted review
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Reply from Stellantis &You UK - Peugeot Preston

Hi David, we pride ourselves on providing exceptional service, so we was disappointed to hear that your visit with us was anything less than satisfactory. Having had detailed conversations with yourself and daughter we have now resolved the issue and this the end of the matter. Thank you Chris Matthews - GM

Rated 5 out of 5 stars

Sales

From start to finish David made everything simple, easy and relaxing. Can not recomend him enough. Very pleased, thankyou

December 10, 2024
Unprompted review
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Reply from Stellantis &You UK - Peugeot Preston

Hi Adrian, thank you for taking the time to leave a review for us at Stellantis &You Peugeot Preston. We're happy we could meet your expectations and David made you feel relaxed during the process. Thank you, Chris Matthews - GM

Rated 5 out of 5 stars

Peugeot 2008

Lovely experience getting my new car! A special thank you to Lewis and Mark for being so helpful throughout the whole process. Thank you again!

November 25, 2024
Stellantis &You UK - Peugeot Preston logo

Reply from Stellantis &You UK - Peugeot Preston

Hi Megan, thank you for your kind 5* review. I am very happy to pass along your comments to the Lewis & Mark here at Stellantis &You Peugeot Preston! Please don't hesitate to reach out if there's anything additional we can do for you. Regards, Chris Matthews - GM

Rated 5 out of 5 stars

Very smooth and easy car purchase.

Very smooth car purchase made easy by Tim.

December 16, 2024
Unprompted review
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Reply from Stellantis &You UK - Peugeot Preston

Hi Mrs Crewdson, thank you for taking the time to leave a review for us at Stellantis &You Peugeot Preston. We're happy we could meet your expectations! I will let Tim know you are very happy. Have a great day, Chris Matthews - GM

Rated 5 out of 5 stars

The whole experience was positive

The whole experience was positive. Tim Farrow the agent, who dealt with us was professional, friendly and so helpful. He explained the whole process to us from the very beginning to us leaving the showroom. He's contacted us to check how we're getting on with the vehicle and has told us if we have any issues we are able to contact him in the future. I cannot recommend Tim and Stellantis & You enough. Thank you so much

December 10, 2024
Unprompted review
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Reply from Stellantis &You UK - Peugeot Preston

Hi Laura, thank you for taking the time to leave a lovely 5* review. Tim really does pride himself of delivering the best possible service he can. I am glad to hear that Tim looked after you during your visit. We hope you are enjoying your new Peugeot. Please don't hesitate to get in touch in the fu ture should you require anything else. Regards David Cowens GSM

Rated 5 out of 5 stars

Tim was very accommodating and helpful…

Tim was very accommodating and helpful throughout the whole process of purchasing the car, couldn’t have asked for a better service!

December 9, 2024
Unprompted review
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Reply from Stellantis &You UK - Peugeot Preston

Hi Louise, thank you for the review. We are happy to hear that Tim has made you whole experience as stress free as possible. We hope you are enjoying your new Renault. Please feel free to get in touch if we can help you with anything in the future. Regards David Cowens GSM

Rated 5 out of 5 stars

Having dealt with David previously at…

Having dealt with David previously at this Peugeot dealership I knew I could trust him and the garage, I needed a car for my son asap as his former car was a death trap. I phoned David who sourced me a used car to the speciation and price I wanted he sent me an email video of the car and I purchased the vehicle without test driving that’s how much I value his opinion.
Great customer service and support.
Highly recommended

December 7, 2024
Unprompted review
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Reply from Stellantis &You UK - Peugeot Preston

Hi Susan, thank you for your kind 5* review. I am very happy to pass along your comments to David here at Stellantis &You Peugeot Preston! Thank you once again for the repeat business and we look forward to seeing you again in the future. Regards Chris Matthews - GM

Rated 5 out of 5 stars

Very good experience from both the…

Very good experience from both the dealership and also David Hawkes who looked after us all the way through the process, would recommend the dealership to all my friends.

November 11, 2024
Unprompted review
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Reply from Stellantis &You UK - Peugeot Preston

Hi Carol, we're happy to hear you had such a positive experience with our team here at Preston Peugeot! I'll be sure to pass on your comments to David. Thanks again, Chris Matthews - GM

Rated 5 out of 5 stars

Great service, no complaints

Popped in to Stellantis Peugeot Preston as I has seen a second hand car i wanted. I met David Hawkes who explained that car had gone but was very helpful in getting me the best deal on a brand new one. The communication all the way through was great (even though I must have got on his nerves with all the questions). These questions and queries were answered immediately and politely and I was really happy. When I got the car David explained everything fully and off I went, confident I could drive the hour back home without fuss! Thanks David 😊

December 6, 2024
Unprompted review
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Reply from Stellantis &You UK - Peugeot Preston

Hi Lisa, thank you for taking the time to leave a 5* review for us at Stellantis &You Peugeot Preston. We're happy we could meet your expectations! I'll be sure to pass on your personal comments to David. Please don't hesitate to reach out if there's anything additional we can do for you. Regards, Chris Matthews - GM

Rated 5 out of 5 stars

If I could give more stars I would

Tim Farrow If I could give more stars I would. Fantastic Service provided by Tim from Stellantis & You Peugeot Preston. Tim really went above and beyond and found us the car we needed well above time, he kept in regular contact and set our expectations from the off set. Fantastic person to deal with. Tim showed extra care and attention towards my elderly father which I found amazing so thank you Tim. You are a great asset to Peugeot. Tim made the whole process so stress free and seamless. Fantastic. Deffinatly go to Tim if your in the market to purchase your next car from Peugeot Preston

December 6, 2024
Unprompted review
Stellantis &You UK - Peugeot Preston logo

Reply from Stellantis &You UK - Peugeot Preston

Hi, we're happy you found our staff to be so supportive during your experience here at Stellantis &You Peugeot Preston. I'll be sure to pass on your personal comments to Tim. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Regards Chris Matthews - GM

Rated 5 out of 5 stars

Amazing service from John

Just bought a used Peugeot 2008 and so happy with the car and service. John Ioannou was amazing, he got me a great deal and made the process as smooth as possible. The car was pristine when I picked it up and he took the time to show me the controls. 5 star service, I’d give him 6 if it’d let me…

December 5, 2024
Unprompted review
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Reply from Stellantis &You UK - Peugeot Preston

Hi Amy, thank you for taking the time to leave a review for us at Stellantis &You Peugeot Preston. We're happy we could meet your expectations! I am delighted to pass along your comments to the John & the team here at Preston! Thank you, regards Chris Matthews - GM

Rated 5 out of 5 stars

Pleasant and helpful salesman

Just bought our Peugeot from Preston, salesman Cyprus John I, couldn’t have been more helpful, very knowledgeable and made sure my husband and I were totally happy before we left. It was a pleasant experience. Thank you

December 4, 2024
Unprompted review
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Reply from Stellantis &You UK - Peugeot Preston

Hi Sharon, thank you for your kind 5* review. I am happy to pass along your kind comments regarding "Cyprus" John here at Stellantis &You Peugeot Preston! Feel free to reach out to us if you need anything. Have a wonderful day. Regards Chris Matthews - GM

Rated 5 out of 5 stars

Tim Farrow at Stellantis Preston

Met Tim Farrow in March at Stellantis Preston. Tim was excellent in understanding our needs and was not pushy in trying to get us to buy and very knowledgeable and thorough in explaining everything about the car we had in mind, a new Peugeot 208GT
We placed an order and although delivery was delayed a few months due to the supply and demand of the car, not his fault, he kept us updated on its progress
When we took delivery he sat with us in the car and went through all the functions, and there’s lots of them and set them to our preferences
Thank you Tim and we would recommend you and Peugeot Preston to anyone thinking of buying a Peugeot

December 2, 2024
Unprompted review
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Reply from Stellantis &You UK - Peugeot Preston

Hi David, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Stellantis &You Peugeot Preston. Thank you again for letting Tim know how we did! We look forward to helping again in the future. Regards Chris Matthews - GM

Rated 5 out of 5 stars

Tim Farrow was a complete professional…

Tim Farrow was a complete professional and extremely knowledgeable. His attention to detail was excellent at every stage of our new car purchase.
Tim is a credit to the dealership.
Handover of new car was smooth and all information and controls were shown.

November 29, 2024
Unprompted review
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Reply from Stellantis &You UK - Peugeot Preston

Hi Jennifer, thank you for taking the time to leave a 5* review for us at Stellantis &You Peugeot Preston. We're happy we could meet your expectations and I am delighted to pass along your comments to Tim. If you have any further questions, please don't hesitate to reach out! Regards Chris Matthews - GM

Rated 5 out of 5 stars

Got my car from John Ioannus in Preston…

Got my car from John Ioannus in Preston very nice man had lot of patience sorted out everything that was needed
Deffo would go back excellent service
All seemed very friendly

October 23, 2024
Unprompted review
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Reply from Stellantis &You UK - Peugeot Preston

Hi Dawn, we are very happy to have provided you with such a positive experience! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience with John & the team here at Stellantis &You Peugeot Preston! Regards Chris Matthews - GM

Rated 5 out of 5 stars

Perfect service from John Ioannou as…

Perfect service from John Ioannou as usual, I have dealt with John numerous times now and purchase two Peugeots from John, excellent service and customer service care as always.

November 28, 2024
Unprompted review
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Reply from Stellantis &You UK - Peugeot Preston

Hi Sally Calvert, thank you so much for your positive comments about Stellantis &You Peugeot Preston! I am very happy to pass along your comments to the John here at Stellantis &You Peugeot Preston! We're looking forward to your next visit with us! Regards Chris Matthews - GM

Rated 5 out of 5 stars

A positive experience, would recommend.

I found John ioannou who sold me my car explained everything well, kept me up to date throughout the process and was really helpful with all of my questions throughout.a very positive experience.would recommend.

August 8, 2024
Unprompted review
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Reply from Stellantis &You UK - Peugeot Preston

Hi Nicola, we're so glad that we were able to go above and beyond your expectations! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day! Regards Chris Matthews - GM

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