Stellantis &You UK - Peugeot Sheffield Reviews 

fantastic service all the time very professional 10 out of 10

They were very kind and welcoming. Showed me everything I needed to know.
Jay,Kieran,melody and Rebekah were absolutely incredible and helped me around. Fully recommend if you are wanting a used or new van/car.

We have been contacted on a few occasions since ordering our new car with updates, when we have been to the showroom, everything was explained to us on every step, we even had a coffee made for us,I struggle with my eyesight as well as other things, but Brodie made everything so easy to understand, I would recommend this company 💯 if you're looking for a new 🚗 ☺️☺️

I used to be company customer .But when I visited yesterday there is more changes,from staffs to customer service really good . I served by luke as all we in our normal jobs, but trust me he is professional. His communication, timing and demonstration.

Would firstly like to say I can see that many customers have had a positive experience with buying there vehicles with this dealer but unfortunately for me and my partner we did not.
Reserved our car with a deposit on 2/10/23 then purchased and arrived to pick it up a week later after Zoe agreed she would get the drivers seat repaired which had a large rip in it which was actioned just as she had stated and we was happy with the result.
Here’s where the real problems started.
As we went to leave the key wouldn’t work and proceeded to have 2 members of staff running around changing the batteries.
Stop and start not working before we had even got home. Had to arrange to return the car days later as it needed a new car battery which was eventually replaced but told had no courtesy cars available even though we had only bought the car the previous days which I still find it hard to believe that they think that is acceptable.
Whilst awaiting for the new car battery these other issues occurred.
Scott found himself locked out of the car one day for nearly an hour as the key wouldn’t connect then when he finally managed to open the car the alarm wouldn’t stop sounding, turned out the whole key was faulty and not just a case of changing the battery as they previously presumed on the day of collection.
Stereo wouldn’t connect and had previous owners
details in including names and phone numbers, was told this wasn’t possible and that they must be old numbers Scott hadn’t deleted, we have been together for 29 years and there was at least 20 female names and numbers in the menu so it’s a good job i could see the absolute ridiculous side of what the service engineer was telling us.
We had to take the car back 8 times within the first 4 weeks
Updates were extremely poor. Overheard staff talking about customers in a negative way. Wasn’t put on hold correctly and heard every word they said about me which made me feel like I was an inconvenience.
I finally went down in person to complain as at this point after being very very patient was exhausted and requested a refund and would like to return the car as this was within the 30 days which I now regret not following through.
Was asked by Ian pepper if I would accept an apology. I don’t believe when we picked the car up had the full Vehicle Inspection or cleaning and detail as the spare wheel area was filthy and moss on the panoramic sunroof which we cleaned ourselves. It was 2/12/23 before the issues were resolved. By this time Scott hasn’t really enjoyed driving the car has the the whole experience has been frustrating disappointing and disheartening.
And then what a surprise this week it’s failed the MOT after owning the car for only 6 months but theoretically 4 half months because faults weren’t completed overall until December.
Nearside Track Rod End needs replacing. Another return visit to Peugout which even though at no cost to us I believe this should have been replaced before sold to us as Scott said it drives better now it’s been changed and did comment it didn’t feel right before when driving. Also 2 advisories. Rear Brake pads and Discs/Hubs also 2 new tyres. I have asked Ian this week in an email if these 2 advisories either now or when due to be replaced can be at no cost to ourselves with no return reply. So once again many phone calls many discussions with no good outcome. Me and Scott had a discussion with Ian on reception after picking up the the new MOT certificate last Friday regarding our overall bad experience since purchasing our car and once again asked him politely regarding the advisories that I believe should not be at a further cost to us, but all Ian talked about for half an hour almost blaming Scott for not going around the pot holes and the age of the car.
We have been made to feel that all we care about is not wanting to pay anymore money which couldn’t be further from the truth. A customer should be treated with the same respect and courtesy whether it be buying a new or a used car.
As well as the totally preventable issues with the car from picking it up from day one to the appalling customer service it’s been like a comedy of errors from start to finish including Ian not calling me back today as was arranged but not really surprised. The only process that ran smoothly was the payment transaction.
Worst Customer Care I have ever experienced.

exellent service by the sales and service departments 11 out of 10.

I was really upset when I took the car in because of things happening in my life. The car was the last straw. The service team were so good. They took control and within half an hour they had sorted a courtesy car for me. They were so kind. When I picked my repaired car up I took in a box of Heroes because that’s what they are

I have a 5 year service plan which was purchased when the car was bought new. Each time they book you in (via a call centre) though, you are asked if you would like to purchase various add ons, and you are made to feel as though they are necessary, why? Surely they would be part of the service plan if they were important. My 3 year service and MOT were arranged and even though I told them I didn't want any add ons when it came to paying they tried to invoice me for some. After some discussion they were credited by the manager (even the MOT which was part of the plan). I have always found the customer service etc. okay and would recommend them after my experience. It's fair to say though most car dealers try this sales add ons at some stage.

Rebekah was a pleasure to deal with when we purchased a used van for the business. The prep work carried out was second to none. All aspects of the purchasing process were efficient.
I would happily deal with Rebekah and Stellantis Peugeot Sheffield again.

Rebekah is a breath of fresh air in the motor industry! Clear communication from beginning to end and always happy to take our calls and answer questions! Looking forward to going back to her for our next vehicle!

Excellent update communication and the customer service Manager Ian Pepper kept me updated at all times once the work was completed my car was returned in excellent condition clean outside and inside

Rebekah at Stellantis Sheffield is amazing! She took care of everything when I recently changed my car. From going through the paperwork and arranging test drives to getting the car delivered on time. I'd highly recommend her - thank you Rebekah.

Everything was carried out exactly right.

I called the Sheffield branch this morning, as a light had appeared on the dash board. They were very busy, but after explaining I needed the vehicle for Sunday, they advised to pop in. They carried out a Diagnosis while I waited , and were able to fix the problem. I’m very grateful to Melody, and Ian. And appreciate it’s not always possible to accommodate on the same day. But they really listened and appreciated the urgency for needing the vehicle. Thank you. Karen

The salesman Kieran was very helpful. Helped me find the car I wanted. Explained everything fully too me about the process and what would happen if I decided to proceeded with buying the vehicle from him. I did make the purchase and was very happy with the whole process.

All round brilliant service, only downside was let down but a cancellation of a courtesy car.

Excellent and prompt service as usual. Many thanks 😊

Prompt friendly response

Professional front line staff made the recent repair on my 3008 smooth and easy.
You can get cheaper elsewhere, but you get what you pay for.

Form first diagnosis to final contact everything was first class . I collected my car and on inspection I couldn’t fault the workmanship . I would recommend this worshop anytime .