Stellantis &You UK - Peugeot Walton Reviews 

I took my car for an investigation into an oil pressure alert, its first MOT, and the 3 year service. As usual, I have absolutely no complaints. The team was professional, efficient, and kept me up to date as we went along.

Extremely helpful and accommodating service from the staff at Stellantis Walton. They were responsive throughout and made the purchase of my new car easy and efficient. Thank you! I would highly recommend them.

Awful communication as previous reviewers have found, staff are unprofessional and when they do get in touch are a nightmare to deal with. Slick sales format but when things go wrong it all starts to fall apart rather rapidly. My car was at the Walton branch for 5 weeks, just driven it home and the faults it was in there for are still present! Been lied to by head of after sales Hazel Jagdev about the work they’ve done on the car. There is a hard upsell on warranties but beware they are not worth the paper they’re written on: repair appointments only available several weeks away and no courtesy cars unless you are prepared to wait 2 months - not practical when your car isn’t working properly. After numerous emails and calls I got bumped up the list but a hassle for a service that should be easy to access. Alarm bells should have been ringing when they insisted on throwing the extended warranty in despite us not wanting to pay for one, instead they changed the car/part exchange price - one can only assume to bump up their warranty sales figures. These type of dishonest tactics seem to run rife through the Walton branch as staff in servicing misled me about repairs, demanded money for work they later deemed unnecessary (when I refused demands for hundreds of pounds) and have failed to fix faults related to the initial repair they carried out. Fortunately we have proof of this in email correspondence and strongly advise to communicate in writing. All this and the car has only been with us 5 months! Large car dealerships generally have a bad reputation and in this branch’s case it’s well deserved. Stellantis head office just pass complaints back to the branch so no help. For a multinational corporation, the customer experience is shockingly poor. A case is raised with The Motoring Ombudsman now and I’ve reported the garage to Trading Standards. Stellantis have replied to this review promising they’d be in touch but I’ve not heard a thing.

I delivered my car for an Urgent recall (I had to wait a couple of months for an appointment) and it's first service.
I bought my car from this branch.
I decided to wait whist this was being done. An hour and three quarters later I'm still waiting.
I have responded to a text that said I could ask for an update - no response. I have asked at the service desk for an update - no response.
If all forms of communication yield zero results, your client will get annoyed. No excuse.

I contacted head service about a used car at the Walton branch and they said it hasn’t been reserved. I reserved the car for £99 and called the branch 24 hours later to let them know I would be coming in the next day to view and test drive. They informed me that someone before me had reserved it but it had gone past the 5 days of reservation but out of courtesy they have allowed her to reserve it for an additional 3 days. There is a lack of communication and I should had never been able to reserve it and they should keep to their terms and conditions with relation to reservation.

Excellent service l have been using them over 18 years

Brilliant service. Never used them before but would definitely recommend. Purchased online, some very minor issues that were rectified extremely quickly and efficiently. I would most certainly use them again. Carlos was our salesman, a credit and asset to the company. Many thanks.

Very helpful. Didn’t feel pressure to buy.

Helpful,friendly and informative sales experience

Excellent communications and extremely helpful

CANNOT GIVE ANY FAULT IN MY EXPERIENCE WITH BOOKING, TAKING THE CAR IN AND PICKING UP THE CAR. FANTASTIC CUSTOMER SERVICE ALL ROUND FROM ALL DIVISIONS.

Me and the wife went out for a drive and the traffic was bad, but we took the B roads as soon we can and started to head back after 1.5 hours driving, on the way back to showroom we had made our minds up.
The drive was luxurious. And this was a hybrid car. And we bought it.

Increased the vehicle price by £5,740 without telling me before I drove down having reserved it 5 days earlier!!! Poor communication - didn't bother responding to an earlier message, I paid £99 to reserve the 'awaiting delivery' vehicle, was called 4 days later to say it was in and arranged a test drive for the Sunday. Looked over the vehicle details before driving 230 miles to see drive and buy, to see the price had been modified since I'd reserved it (documented on the website) by £5,740!!! How can you advertise a vehicle at one price then increase it so substantially, never mind failing to inform someone whose paid money in good faith and is about to embark on a 230 mile journey. Then the salesman rings me up, says 'he' didn't change the price (which is documented as having been amended on the website) and PUT THE PHONE DOWN ON ME!!!

Sue was lovely and helpful we found the process of ordering our new car very easy and efficient

Courteous and knowledgeable. Everything was explained clearly and I was very happy with the experience and of course the car.

I have to say my journey from start to finish in the purchase of a used vehicle has been very professional and managed by Callum McCartney.
I have to say Callum is a testament to Robins and Day Walton.
All staff should be following in Callum professional footsteps.
He excelled in the following areas with a 10 out of ten score and more from us :
1) Open and honest.
2) Took full ownership of our concerns.
3) Made us feel totally at ease throughout the experience.
4) Could not do enough to assist the customer.
5) very professional throughout the purchase.
6) Callum was clear and concise and when required, confirmed with his superiors.
7) Great face to face customer skills.
8) Kept us up to date with the progress of the vehicle.

I can say in my 40 years in the motor trade working with dealerships Callum, by far exceeds expectations.

So I highly recommend this dealership Robins and Day Walton ( which I certainly will to others, friends and family ) and recommend sales adviser Callum for his outstanding first class service.

Thank you for being part of my brothers purchase of a used car and for making it effortless.

Good communication and very friendly. Easy to book car for service. Good problem solving.

I enquired about a car early into the month of August, the dealership got in contact shortly thereafter and we began the process. I live 4 hours away from the dealership but they had the perfect used car for me so we made the journey. It was very worth it. When we asked for scratches to be polished out on the car, the dealership complied, we also got a full service, and due to the distance we traveled, we were given a full tank of petrol too, to get it home. Since, there has been nothing wrong with the vehicle. Carlos Diogo in particular was a massive help, I'm young and not exactly too experienced in car purchasing and he made it very easy for us. Thank you Carlos, and thank you Stellantis, loving my new wheels!