Stellantis &You UK - Peugeot Walton Reviews 

552
TrustScore 4.5 out of 5

4.7

143 Hersham Rd, KT12 1RR Walton on Thames, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Stellantis &You in Walton is a 200 mile round trip from where we live and the journey was well worth it. Carlos our salesman was charming, helpful and knowledgeable. I would certainly recommend Stella... See more

Company replied

Rated 5 out of 5 stars

Very happy with the service from Stellantis and You in Walton on Thames. Sam dealt with us and was friendly and professional throughout. There were a few minor things that needed to be addressed befor... See more

Company replied

Rated 5 out of 5 stars

We have just bought a new Peugeot e208. Everything about the experience was pleasant and efficient. Nothing was too much trouble; Ioannis Nakas was very helpful, managing to find the vehicle quickly... See more

Company replied

Rated 4 out of 5 stars

As a branch the staff are all excellent, such a shame that Michael left. But the general call centre is frustrating, annoying, don’t listen and keep pestering every couple of days even though I’ve tol... See more

Company replied


Company details

  1. Car Dealer

Written by the company

Stellantis &You UK the new name for Robins & Day across all 54 locations in the UK. We have a rich heritage in the UK with a history of over 100 years that had been focused on providing excellent customer service. Now as Stellantis &You UK we benefit from Stellantis, as one of the world’s leading automakers and is centred on customer experience. To show the important of closeness to customer and employee, there is no space present with “&You”.


Contact info

  • 143 Hersham Rd, KT12 1RR, Walton on Thames, United Kingdom

  • 0193 279 7350

4.7

Excellent

TrustScore 4.5 out of 5

552 reviews

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4.7

All reviews

(552)

3,064 reviews in the last 12 months

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Rated 5 out of 5 stars

Fantastic experience with Sam & Stellantis!!

No words are enough to explain how truly fantastic this dealership and their sales team are! I had the pleasure of having Sam Auger as my salesman who dealt with the process of me purchasing a car at Stellantis & You (Walton) from start to finish. I couldn’t praise Sam enough if I tried, he was the most genuine, honest, understanding and kind salesman I have ever dealt with and has completed changed my perspective of car dealerships. Not once did I feel pressured to go ahead with the car I was looking to purchase, Sam was incredibly helpful at answering any queries I had throughout the process and despite having some issues with the lender which had nothing to do with Sam or Stellantis, he ensured to constantly update me throughout so that I knew what was going on as well as providing me with realistic timescales as to when the process would likely be finalised and the car would be ready for me to collect. After the issues with the lender which resulted in me almost having to cancel my birthday plans, Sam stepped in and very kindly offered me a loan car whilst I waited for the lender to pay out for my car. I will forever remember this act of kindness on Sams behalf and I really could not thank him enough for his compassion and understanding in this situation. He was incredibly helpful when I came to collect the car I purchased and was very willing to answer any queries I had and sorted all of the paperwork as well as my road tax and care plan swiftly and with no issues. I cannot praise Sam enough for his professionalism and I have already told all of my family and friends to look at purchasing their next cars with Stellantis. The dealership is lovely, very clean and everyone greeted me with a smile. Sam is an absolute credit and an invaluable asset to Stellantis and I couldn’t thank him enough for the service he provided. I am over the moon with my new car and I will definitely be back when it’s time for a new car. So again, thank you so much to Sam and Stellantis, you truly have changed my impression of dealerships and provided me with a great experience!

January 20, 2024
Unprompted review
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Reply from Stellantis &You UK - Peugeot Walton

Hi Sara, Thank you so much for taking the time to write this review- it's lovely to hear that you had such a fantastic experience, it's what we aim for here. Sam is a an asset to our team and I will be sure to pass on the lovely message. We look forward to looking after you (and potentially your recommendations) in the future! If you ever need anything we are always here to help, and if Sam isn't available, you can always contact me at samuel.french@stellantis.com. Enjoy the new car!

Kind regards
Samuel French
New Car Sales Manager

Rated 5 out of 5 stars

Great service from Sam

Purchased a secondhand Hyundai Tuscon at the Walton branch, great service from Sam the sales advisor, had a problem with bonnet latch which was sorted for me within a couple of days by Trevor in the workshop, friendly company to deal with, no pressure selling just good honest advice, happy with service given

January 10, 2024
Unprompted review
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Reply from Stellantis &You UK - Peugeot Walton

Steve, thank you for taking the time to review the service regarding your recent purchase. I'm delighted we were able to resolve the problem to your satisfaction and hope you are now enjoying your new car. I will make sure both Sam and Trevor are aware of your comments. Thank you again, Iain Bolton, Group Operations Support, Stellantis &You

Rated 1 out of 5 stars

Really! Time is only my money

Dreadful company agreed a deal on a car drove 1 hour 20 minutes to view the car. The car had not been prepared in advance of my visit had a deep scratch on both passenger side doors & a curbed alloy wheel. The sales person was in different and said not everything shows up on pictures or videos REALLY 😂

I am self employed so it was an absolute waste of my time going to view on a very well deserved day off.

The sales manager was quite helpful however the damage was done . Utter waste of my time.

January 17, 2024
Unprompted review
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Reply from Stellantis &You UK - Peugeot Walton

Mr Fraser, you are absolutely correct, the service you received was not good enough. If it was typical of the normal level of service we provide, however, our rating would not be as high as it is. The scratch is due to be rectified on Monday and the car will be available for delivery thereafter. Given the time that you wasted on Wednesday, we would be happy to cover the cost of delivering the car to you if you still wish to proceed with the transaction. You referred to damage to an alloy but this was actually only the tyre paint that the valet team used, which made the wheel look like it had been kerbed, the alloy is actually undamaged. Please reach out to me directly if you remain interested in the car, my email address is Iain.bolton@stellantis.com. Thank you, Iain Bolton, Group Operations Support, Stellantis &You.

Rated 1 out of 5 stars

Scratched my car

Scratched my car. But because I hadn't taken a video of it first (I didnknow about this), shoulder shrug response. Kept me waiting ages. A very self important expensive bunch. Never again. Anyone want to buy a Peugeot?

January 8, 2024
Unprompted review
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Reply from Stellantis &You UK - Peugeot Walton

Christine, I'm sorry to read your review, can you give me the vehicle registration number please to allow me to look into this for you? Thank you, Iain Bolton, Group Operations Support Manager, Stellantis &You.

Rated 5 out of 5 stars

Excellent service as always.

Excellent service,car was picked up and delivered back fully serviced and on time.

December 28, 2023
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Reply from Stellantis &You UK - Peugeot Walton

Excellent to hear Mrs Drake, thank you for your feedback. We very much appreciate your business.

Rated 5 out of 5 stars

Excellent Customer care

Firstly, Good customer care- I was offered a courtesy car and were understanding of my predicament having had a breakdown 200 miles away from home.
Secondly, I was kept informed of progress that was made while they fixed the car.
Finally, technically the issue appears to have been resolved.

December 14, 2023
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Reply from Stellantis &You UK - Peugeot Walton

Hello Mr Kent, thank you for your review of our Walton branch, I'm delighted to hear we were able to solve your problems and get you back on your way! kind regards, Iain Bolton, Group Operations Support

Rated 5 out of 5 stars

Because they done everything they they…

Because they done everything they they said they would very professional

December 28, 2023
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Reply from Stellantis &You UK - Peugeot Walton

Great to hear Kevin, thank you for taking the time to post this review. Kind regards from all the team at Stellantis & You Walton

Rated 5 out of 5 stars

Everything went smoothly and all staff…

Everything went smoothly and all staff were extremely helpful and professional

December 23, 2023
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Reply from Stellantis &You UK - Peugeot Walton

Thank you Mr Grant, it is very kind of you to take the time to write a review. I hope you had a wonderful Christmas. Iain Bolton, Group Operations Support.

Rated 5 out of 5 stars

I have no problem with any thing that…

I have no problem with any thing that you do for me.The service I receive is first class. Thank you for your help.

December 14, 2023
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Reply from Stellantis &You UK - Peugeot Walton

Thank you for your kind words Mr Tierney, I'm delighted to read that the service met your expectations. Iain Bolton, Group Operations Support.

Rated 5 out of 5 stars

Great customer

Great customer
Clean
Car given back after the service all cleaned

December 21, 2023
Stellantis &You UK - Peugeot Walton logo

Reply from Stellantis &You UK - Peugeot Walton

Thank you Denise, I'm delighted you were looked after well on your recent visit to our service department. Very best wishes for the festive season from all at S&Y Walton.

Rated 1 out of 5 stars

No transparency.

Experience with the garage was not good, poor communication, felt forbed off, and found it hard to understand the person who was explaining what needed to be done to the car. It took nearly 2 weeks to get my car back. Won't be using the garage to fix my car again,

December 18, 2023
Unprompted review
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Reply from Stellantis &You UK - Peugeot Walton

Nee Ma, I am disappointed to read your review, can you perhaps reach out to me on iain.bolton@stellantis.com with the details of your car to allow me to look into this further? Thank you, Iain Bolton, Group Operations Support.

Rated 5 out of 5 stars

Stellantis Walton Reliable

Took our van to Stellantis Walton, in the Hersham Road. Really pleased with the work carried out and explanation of what was required. Staff very knowledgeable and polite.

December 14, 2023
Stellantis &You UK - Peugeot Walton logo

Reply from Stellantis &You UK - Peugeot Walton

Many thanks for your review Anne, I'm delighted we were able to resolve the problem for you and get you back to work. Very best wishes for the festive season from all at Stellantis & You Walton

Rated 5 out of 5 stars

Good and reliable

Booked in for a service and MOT. Everything went smoothly. Car washed and ready to collect when asked for. Perfect service from the staff in every way.

November 29, 2023
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Reply from Stellantis &You UK - Peugeot Walton

Thank you for your kind review Mrs Cooke, we look forward to your next visit.
Best wishes for the festive season from all @ Stellantis &You Walton. B

Rated 5 out of 5 stars

Really great communication from drop…

Really great communication from drop off to collection!
Everything was explained clearly and the courtesy car was great. Only negative point was my car wasn’t cleaned when I picked it up but that want really an issue.

November 22, 2023
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Reply from Stellantis &You UK - Peugeot Walton

Hi Richard, thank you for your kind review; we are happy to pass along your comments to the team here at Stellantis &You Peugeot Walton and look forward to seeing you again soon.

Rated 5 out of 5 stars

The helpfulness of the sales advisor…

The helpfulness of the sales advisor David Connor.

November 20, 2023
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Reply from Stellantis &You UK - Peugeot Walton

Melvyn, thank you for sharing your positive experience, David is delighted you have taken the time to provide such feedback, thank you

Rated 4 out of 5 stars

Good Service and Customer Experience

Prompt, efficient, and friendly service

November 13, 2023
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Reply from Stellantis &You UK - Peugeot Walton

Jerry, thank you for sharing your positive experience we look forward to seeing you soon and earning that 5th star

Rated 5 out of 5 stars

Excellent service

I took my car for an investigation into an oil pressure alert, its first MOT, and the 3 year service. As usual, I have absolutely no complaints. The team was professional, efficient, and kept me up to date as we went along.

October 31, 2023
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Reply from Stellantis &You UK - Peugeot Walton

Hi Luiz, thank you for taking the time to leave this review it means a great deal to all of us at Stellantis &You Walton. Thank you for your loyal custom.

Rated 5 out of 5 stars

Extremely helpful and accommodating…

Extremely helpful and accommodating service from the staff at Stellantis Walton. They were responsive throughout and made the purchase of my new car easy and efficient. Thank you! I would highly recommend them.

November 9, 2023
Unprompted review
Stellantis &You UK - Peugeot Walton logo

Reply from Stellantis &You UK - Peugeot Walton

Thank you for taking the time to leave such positive feedback, I hope you are enjoying your new car.

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