Stellantis &You UK - Peugeot Walton Reviews 

552
TrustScore 4.5 out of 5

4.7

143 Hersham Rd, KT12 1RR Walton on Thames, GB


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Rated 5 out of 5 stars

Stellantis &You in Walton is a 200 mile round trip from where we live and the journey was well worth it. Carlos our salesman was charming, helpful and knowledgeable. I would certainly recommend Stella... See more

Company replied

Rated 5 out of 5 stars

Very happy with the service from Stellantis and You in Walton on Thames. Sam dealt with us and was friendly and professional throughout. There were a few minor things that needed to be addressed befor... See more

Company replied

Rated 5 out of 5 stars

We have just bought a new Peugeot e208. Everything about the experience was pleasant and efficient. Nothing was too much trouble; Ioannis Nakas was very helpful, managing to find the vehicle quickly... See more

Company replied

Rated 4 out of 5 stars

As a branch the staff are all excellent, such a shame that Michael left. But the general call centre is frustrating, annoying, don’t listen and keep pestering every couple of days even though I’ve tol... See more

Company replied


Company details

  1. Car Dealer

Written by the company

Stellantis &You UK the new name for Robins & Day across all 54 locations in the UK. We have a rich heritage in the UK with a history of over 100 years that had been focused on providing excellent customer service. Now as Stellantis &You UK we benefit from Stellantis, as one of the world’s leading automakers and is centred on customer experience. To show the important of closeness to customer and employee, there is no space present with “&You”.


Contact info

  • 143 Hersham Rd, KT12 1RR, Walton on Thames, United Kingdom

  • 0193 279 7350

4.7

Excellent

TrustScore 4.5 out of 5

552 reviews

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Replied to 98% of negative reviews

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4.7

All reviews

(552)

3,056 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. Carlos made my buying of my new car easy from start to finish. He went out of his way to explain everything to me models payment and on collection went through everything on the car. I would recommend anyone to buys a new car from here. The showroom was spotless and other members of staff in the showroom were all very polite.

April 24, 2024
Unprompted review
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Reply from Stellantis &You UK - Peugeot Walton

Mrs Carol Weller, thank you for your kind review; we are happy to pass along your comments to the team here at Stellantis &You Peugeot Walton! If you're ever in need of more help, please let us know!

Rated 5 out of 5 stars

Great service

Great service, they did all the work I just had to drop the car off and wait, the staff are and always have been very polite, friendly and professional it was a good experience from start to finish and they even cleaned the car!! I would definitely recommend Stellantis Walton, keep up the good work nice to feel like a valued customer.

April 20, 2024
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Reply from Stellantis &You UK - Peugeot Walton

We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

Rated 5 out of 5 stars
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Reply from Stellantis &You UK - Peugeot Walton

Hi Anne Wildig, thank you for taking the time to leave a review for us at Stellantis &You Peugeot Walton. We're happy we could meet your expectations!

Rated 5 out of 5 stars

Pro-active communications

Pro-active communications

April 9, 2024
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Reply from Stellantis &You UK - Peugeot Walton

Hi John Smith, thank you so much for your positive comments about Stellantis &You Peugeot Walton! If you're ever in need of more help, please let us know!

Rated 5 out of 5 stars

Efficient and friendly service.

Efficient and friendly service.

March 28, 2024
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Reply from Stellantis &You UK - Peugeot Walton

John, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Stellantis &You Peugeot Walton.

Rated 5 out of 5 stars

Continuous communication

Full communication about what was happening. As there was an unusual amount of traffic the company let me know they were going to be a little late. They contacted me during the day and let me know when my car was on the way back. They did exactly what was planned, suggested further work, but were not pushy when this was declined.

March 26, 2024
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Reply from Stellantis &You UK - Peugeot Walton

Caroline Steede, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

Rated 5 out of 5 stars

Just collected my new mobility vehicle…

Just collected my new mobility vehicle from you. Sam was extremely informative not only with documentation but also with knowledge of the vehicle. He is an asset to stellantis. Well done Sam

March 25, 2024
Unprompted review
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Reply from Stellantis &You UK - Peugeot Walton

Hi Mark,

Thank you for taking the time out of your day to let us know how we were- I will be sure to pass these kind comments on to Sam.
Enjoy your new vehicle, and we look forward to seeing you again in the future for your services :)

Kind regards
Sam French
New Car Sales Manager

Rated 5 out of 5 stars

Excellent service and knowledgeable

Excellent service and knowledgeable, helpful staff.

March 21, 2024
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Reply from Stellantis &You UK - Peugeot Walton

Nicola Hill, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Stellantis &You Peugeot Walton.

Rated 1 out of 5 stars

AVOID AT ALL COSTS!!!

I purchased a vehicle in December with the Spoticar warranty.
January the vehicle develops a fault. I brought it in to Walton branch. We're now nearing the end of March and no work has started on my vehicle. It's taken 8 weeks just to get the warranty 'approved' which should have been dealt with in a matter of days. I've had countless calls and had to resort to opening up a case to get anywhere.
Now 8 weeks later the warranty has finally been approved only to be told the parts needed are currently out of stock.
Why the vehicle has not been fixed or parts ordered up until now is beyond me.
I would strongly advise against ever purchasing a vehicle from Stellantis as the customer care is non-existant and they couldn't care less about you once they have your money. The warranty offered isn't worth the paper its written on.

March 21, 2024
Unprompted review
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Reply from Stellantis &You UK - Peugeot Walton

Sam Hodgson, it is disappointing for us to hear that your experience was anything less than great. I have spoken with the staff members concerned to ensure that this level of communication does not happen again. I can confirm that the parts were ordered in advance of the warranty approval and have now arrive don site with us. As mentioned on the telephone we will be in touch on Monday once we have tested your vehicle and happy with the operation of the system. We hope you have a great weekend and speak again on Monday. Kind Regards, Stellantis &You Walton

Rated 5 out of 5 stars

Sue has supported us all along the way…

Sue has supported us effectively all along the process of buying a car, which we were really grateful for. All our queries and questions were answered swiftly, and we'd like to thank the whole Stellantis Walton sales and workshop team, especially Ms Mcgow on this.

March 8, 2024
Unprompted review
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Reply from Stellantis &You UK - Peugeot Walton

Ag, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Stellantis &You Peugeot Walton. Please don't hesitate to reach out to us if there's anything more we can do!

Rated 5 out of 5 stars

Collect- Serviced- Returned in one day

Collect- Serviced- Returned in one day. What could be better. Thank you.

March 18, 2024
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Reply from Stellantis &You UK - Peugeot Walton

Hi Peter, thank you so much for your positive comments about Stellantis &You Peugeot Walton! We're looking forward to your next visit with us!

Rated 5 out of 5 stars

Trustworthy



Excellent service
The reception I always get from Hazel at Walton on Thames who takes care of everything for me with great efficiency and kindness is the first thing that is so great about the service. Also, having used the company for many years I am always certain that any problems with my car will be quickly diagnosed and resolved.

February 26, 2024
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Reply from Stellantis &You UK - Peugeot Walton

Hi George Willett, thank you for taking the time to leave a review for us at Stellantis &You Peugeot Walton. We're happy we could meet your expectations! Thank you again for the great review!

Rated 4 out of 5 stars

Friendly

I found the service desk and management teams friendly, helpful and organised.

March 6, 2024
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Reply from Stellantis &You UK - Peugeot Walton

Hi Friend Of Ted, thank you for taking the time to leave a review for us at Stellantis &You Peugeot Walton. We're happy we could meet your expectations! Thank you, and have a fantastic day!

Rated 5 out of 5 stars

No problems

No problems, service and MOT was carried out smoothly. I was kept informed when something extra was commend. This kind of treatment I have come to expect over the years of dealing with this garage

February 28, 2024
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Reply from Stellantis &You UK - Peugeot Walton

Hi Hcb, thank you so much for your positive comments about Stellantis &You Peugeot Walton! We are always more than happy to assist you if anything else comes up. Take care!

Rated 5 out of 5 stars

Hi,I had excellent experience with this…

Hi,I had excellent experience with this company, I'm doing minicab with this car(2008),normally PCO drivers choose Toyota, but I've got a big confidence after the "Stellantis group" fixed my car problems i can able to carry on my business smoothly. Thanks very much.

February 27, 2024
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Reply from Stellantis &You UK - Peugeot Walton

We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

Rated 5 out of 5 stars

The service is fantastic

The service is fantastic. Always kept me informed, gave me options and clear pricing. They even picked up my car and dropped it back exactly when they said they would. Workmanship is faultless too.

February 16, 2024
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Reply from Stellantis &You UK - Peugeot Walton

Thank you again for taking the time to let us know how we did. We hope you have a great day! If you have any further questions, please give us a call. We're always happy to help!

Rated 5 out of 5 stars

Sue McGow was very helpful and…

Sue McGow was very helpful and explained everything about the agreement.

February 10, 2024
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Reply from Stellantis &You UK - Peugeot Walton

Shirley Kay, thank you for your kind review; we are happy to pass along your comments to Sue here at Stellantis &You Peugeot Walton! Thanks again for taking the time to leave us this information about your recent visit. Take care!

Rated 5 out of 5 stars

Reminded me that my MOT and service…

Reminded me that my MOT and service were due. The vehicle was booked for service without any hassle. Service and MOT completed by mid-afternoon. The car exterior was cleaned. I have a service Plan, so I was able to book a courtesy car. efficient and friendly service.

February 7, 2024
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Reply from Stellantis &You UK - Peugeot Walton

Hi Mr Iain Raymond, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

Rated 5 out of 5 stars

David Connor was very helpful &…

David Connor was very helpful & professional in arranging our new van

Would definitely use this company again

January 30, 2024
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Reply from Stellantis &You UK - Peugeot Walton

Many thanks for your review Mr Paterson, delighted to hear that David looked after you well. Thank you for your business from all at Stellantis &You Walton

Rated 5 out of 5 stars

Outstanding Service

We booked an appointment online to test drive a Peugeot 108 for my sister in-law at the Walton dealership, and was contacted by Sam Auger.

On the day, Sam was there to meet/greet us and have their immaculately prepared vehicle all ready to go on the forecourt!

The condition/presentation of the vehicle was like brand new and we were very impressed to say the least despite it being 2 years old!

Following the test drive, Sam was very helpful and explained all her different options before she agreed on the deal which suited her budget!

It was such a pleasure dealing with Sam, and we highly recommend Stellantis in Walton.

Jeff, Nicola & Emma

January 27, 2024
Unprompted review
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Reply from Stellantis &You UK - Peugeot Walton

Thank you Jeff, Nicola and Emma, I'm delighted to hear that you were looked after so well by Sam, I'll be sure to share your feedback with him. Thank you also for your business, from all at Stellantis &You Walton

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