Stellantis &You UK - Vauxhall Crawley Reviews 

Devon looked after us well. Answered all our questions. Was friendly and helpful.

Devon was very helpful and informative. He talked us through the whole process very thoroughly and made sure we understood everything and we was happy.

Leah was pleasant and helpful all throughout the process of us buying a second hand car from the Crawley branch. Everything was very relaxed and Dan was helpful and friendly too. I would recommend the team there.

I can’t advise you strongly enough to not use this company. Of course when you are buying the vehicle they cannot do more for you but once you leave the forecourt the good service abruptly stops.

Stellantis Crawley must have a policy to not reply to emails or calls, I can see this is echoed below by other reviewers and something the staff just can’t seem to overcome.

The sales manager (Dan) is the most elusive man in the UK who can only be found when you attend the branch and the odd time he does answer the phone admits he probably wouldn’t have got back to you until the week after (at least a bit of honesty)

If you ever have the displeasure of dealing with Harry I give you my regards, incompetent and rude must be his middle names so hopefully you never share this experience.

We were lucky enough to have a vehicle that immediately told us there were issues when leaving the branch, conveniently on our test drive and pick up the vehicle was switched on by our salesman so the warnings didn’t illuminate so we must have just been very unlucky (I’ll let you decide if you believe that)

This was after on our first attempt to pick up the vehicle we found a massive scratch on the side of the vehicle (apparently the massive scratch wasn’t seen by any of the staff).

On to the next problem, we were advised to take our new vehicle to a service centre that Stellantis Crawley have a contract with. This is was out of our way but were advised that this would mean we wouldn’t have to pay and claim back. “Just give them the sales managers email address” we were advised and it will all be fine.

Surprise surprise on collecting the vehicle “we can’t get hold of anyone at Stellantis Crawley (common theme) you will have to pay and claim back. Also one of the front tyres is 94% worn ( we only purchased the vehicle in January) and the spare tyre canister had gone out of date before we even purchased the vehicle.

So we paid the £349 that we were not supposed to pay and left with a 94% worn tyre (we have two babies which Stellantis Crawley were aware of) and sent an email to the sales manger explaining all the issues we now had and hoped we would receive a call in the morning.

Surprise again, no phone call or even a reply to the email so we contact the office. I hope people reading this review realise phoning Stellantis Crawley is a very difficult affair. After three calls and being left on hold for 25 minutes the sales manger called us back!

A very small apology and then being told you will have to bring the car here for us look at the tyre, apparently the company we had been advised to take the car to
may lie about the state of the tyre to make
more money (not my words). So again going out of our way we attend and they admit that true it is 94% worn but it was fine when we left the show room (they couldn’t think of any excuse to the out of date canister. Even Stellantis Crawley had to take that one on the chin)

So you would think after all this the invoice would have been refunded and the tyre replaced….

I can confirm almost a week later neither of those things have happened and again no contact has been made.

We also asked both Harry and Dan to put us in touch with the Branch manager, no contact from them either.

So please be very careful before you do any business with this company as I can only see you having a shared experience. They will happily sell you a vehicle with dangerous defects.

I would highly recommend NOT buying a used car from here. The sale may be smooth but the aftercare is beyond terrible. Countless visits back to the dealership are common because calls/emails are ignored. Provided with a tyre that was barely legal on purchase even though the dealership was aware two small children would be traveling inside on a regular basis did not deter Stellantis Crawley. An expired canister for the puncture repair kit and a sales manger that is so elusive you can’t get hold of unless you drive to the showroom. Two faults were immediately found on the vehicle, don’t worry Stellantis tell you to use a company that they have a contract with, unfortunately when it comes to paying the company no person is available so you pay for the issues yourself. Still awaiting the £350 refund we were promised, maybe Stellantis have forgotten there is a cost of living crisis currently, but as stated responding to emails or phone calls is not part of the companies skill set.
If you have the unfortunate experience of speaking to Harry in sales you may speak to the most incompetent/rude person to have a job in the UK, you may also get left on hold for 25 minutes while they allegedly look for the illusive sales manager, of course you get no apology for this and when you hang up and call back apparently they are not aware of this happening.
Honestly use this company at your absolute peril, because you will unfortunately be massively let down and be left with no result but to make public complaints because staff will not have the common decency to have a basic conversation with you.

The first person I spoke to at the Dealership was Leah. She was very professional and knowledgeable, and if there was anything she didn't know she made the extra effort to find out for me.

Leah made sure she understood my needs and was helpful with her recommendations based on this.

I also spoke to the manager Mark who was also very helpful and accommodating.

Both Leah and Marks manner was refreshing and down to earth which made me feel comfortable.

On the day of finishing thr sale both Leah and Mark made sure they went out of their ways to ensure I had everything I needed before leaving.

I will be continuing with onward services ike MOT and servicing provided by them in the future because of this and would most certainly recommend them.

Leah was so helpful, telling us every process.

When I set out to replace my current car I had only a vague idea of what I wanted. After visiting several other dealerships I went to 'Stellantis & You' & met a very helpful saleslady, Izzy. I found her to be very helpful without being pushy & I came away with several ideas for which car I wanted. My wife & I went back a few days later and decided that a 2nd hand car in their stock was just right for us & we purchased it. Everyone that we met in the dealership was friendly & helpful, especially Izzy who dealt with us brilliantly. I have never found it so easy to buy a car & would recommend these dealers to anyone.

Good service

Great experience purchasing the Vauxhall Mokka Electric car. Devon Frost was excellent and very friendly and explained everything nicely and got us the best deal.
Thank you.

Great customer service was dan and leah, they was very helpful with everything we needed and was a quick turn around with new car.

Salea team (Harry & Leah ) were great so polite and friendly. Made us comfortable throughout the process. Great customer service with smiles, thank you.

Great customer service! Devon was very friendly, helpful and knowledgable throughout - 100% recommend

Devon was great and very thorough.
Kept me updated on my order.

Had a great experience. Very knowledgeable and helpful staff. Scott Andrews was a pleasure to deal with. Made us feel welcome and comfortable at all times. Always listened and answered every question fully, openly and explained everything. Made it a much easier decision to make my purchase. Many thanks for your great service Scott

Roland made the whole process very easy and enjoyable he went above and beyond for customer service and will be highly recommending to everyone we know looking to purchase a new / used vehicle in the future

Was looking to purchase a vehicle after have my car for 16 years, went a lot of dealers and did not find anything that I liked and the customer service was not great. Rang up stalliant and you @ vaxhall in crawley booked on to view a car i saw on their website and called up spoke to Roland who was brilliant and dealing with my querie and taking me through the whole process. Really good customer service from start to finish. Thank you Roland

From Start To finish my purchase was 1st class ... The sales person Harry Wilson was very professional he explained all about the car I was purchasing to up grade to the ultimate from the GS version which I'm glad I did ... and detailed all the finance agreement from part exchange to payment so very clear ... so looking forward to collecting my car at the end of the month ... Thankyou Harry excellent sales person great knowledge he is a credit to Stellantis Dealership.

Leah was a breathe of fresh air. She answered every question confidently and accurately. Real pleasure to deal with

Harry, Leah and Izzy were so helpful and explained everything. Harry was very knowledgeable and I didn’t feel under pressure which was refreshing and made my decision much easier. Thank you