Stellantis &You UK - Vauxhall Crawley Reviews 

864
TrustScore 4.5 out of 5

4.7

Fleming Way, Crawley, West Sussex, RH10 9NS Crawley, GB


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See what reviewers are saying

Rated 1 out of 5 stars

Sold my retired mother a £27,439 Mokka on 18 July and agreed to settle the finance on her part-exchange. 53 days on, they still haven't. We've been fobbed off the entire time — told it was "being look... See more

Company replied

Rated 5 out of 5 stars

Many thanks to Lauren and her team. They were exceptional and definitely went above and beyond for us. Would totally recommend and will definitely be using again in the future.

Company replied

Rated 5 out of 5 stars

Nice meet and greet to start with when arriving At showroom. Sales person John hay was very efficient in dealing with sale and communication was excellent. Would highly recommend

Company replied

Rated 5 out of 5 stars

John at Crawley made us feel welcome. Explained things well and if he didn’t know found out the answer and came back to me. Good experience ordering a new car and I wasn’t expecting it to arrive this... See more

Company replied


Company details

  1. Car Dealer

Written by the company

Stellantis &You UK the new name for Robins & Day across all 54 locations in the UK. We have a rich heritage in the UK with a history of over 100 years that had been focused on providing excellent customer service. Now as Stellantis &You UK we benefit from Stellantis, as one of the world’s leading automakers and is centred on customer experience. To show the important of closeness to customer and employee, there is no space present with “&You”.


Contact info

  • Fleming Way, Crawley, West Sussex, RH10 9NS, Crawley, United Kingdom

  • 0129 3300 366

4.7

Excellent

TrustScore 4.5 out of 5

864 reviews

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1-star

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Replied to 97% of negative reviews

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4.7

All reviews

(864)

3,026 reviews in the last 12 months

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Rated 5 out of 5 stars

I have had a wonderful experience…

I have had a wonderful experience trading in my old car and replacing it with a new one.
Lauren has been amazing with keeping in touch with us throughout the whole process. From going through all the options available and right up to handover.
Couldn’t be any more pleased with how well I’ve been treated

August 27, 2025
Unprompted review
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Reply from Stellantis &You UK - Vauxhall Crawley

We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Stellantis &You Vauxhall Crawley!

Rated 5 out of 5 stars

Great service…

As usual Lauren was as helpful as ever as our previous car purchases

August 27, 2025
Unprompted review
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Reply from Stellantis &You UK - Vauxhall Crawley

Hi Andy, your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

Rated 5 out of 5 stars

Amazing customer service from Izzy

If you’re looking to buy a car I would absolutely recommend contacting Izzy. She is amazing at what she does, she’s very knowledgeable, and the communication with her could not be any better! Best customer service from Izzy.

August 27, 2025
Unprompted review
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Reply from Stellantis &You UK - Vauxhall Crawley

Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

Rated 5 out of 5 stars

Lauren used her knowledge to guide me to my choice

Lauren helped with my wish list and we finally came to my choice of model

July 28, 2025
Unprompted review
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Reply from Stellantis &You UK - Vauxhall Crawley

Hi Brian, Thank you for taking the time to leave a review for us at Stellantis &You Vauxhall Crawley. We're happy we could meet your expectations!

Rated 5 out of 5 stars

The staff at Stellantis have been…

The staff at Stellantis have been amazing, particularly Devon and Harry at the Vauxhall Crawley branch. Extremely amazing service and very very helpful. Can’t recommend them enough!

August 13, 2025
Unprompted review
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Reply from Stellantis &You UK - Vauxhall Crawley

Hi, reviews like this give us motivation and help us ensure we provide high-quality care. Thank you again for taking the time to let us know how we did. We hope you have a great day!

Rated 5 out of 5 stars

Izzy helped me sort a new car quickly

I called the Crawley branch with only a few weeks left on my HP and Izzy saw me and my wife the next day. She helped us pick the perfect car for our family and got us a great deal on the price and a part exchange for our old car. She gave me her work mobile so we could text rather than have lots of calls, which I really appreciated and had the car ready and gleaming on the date we agreed. She was a real pleasure to deal with and we love our new car! Thanks Izzy!

August 2, 2025
Unprompted review
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Reply from Stellantis &You UK - Vauxhall Crawley

Hi Rob, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Stellantis &You Vauxhall Crawley. Thank you, and have a fantastic day!

Rated 5 out of 5 stars

Devon was very informative and helpful…

Devon was very informative and helpful , explained everything to us at a good pace and nothing was too much for him to do. Amazing customer service. Overall a very positive experience

July 30, 2025
Unprompted review
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Reply from Stellantis &You UK - Vauxhall Crawley

Hi Amy, we are so happy to read such a great review about Stellantis &You Vauxhall Crawley! We will pass on your kind comments to Devon. Thank you once again for taking the time to let us know how we did.

Rated 2 out of 5 stars

Okay but not great

Leah was so nice, but contacting her after purchase as something doesn't work on the vehicle, no reply, don't suppose I will hear from them again so will have to try and find a way of getting it fixed, not overly happy with being ignored but the car is okay.

May 15, 2025
Unprompted review
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Reply from Stellantis &You UK - Vauxhall Crawley

Hi Kelly, thank you for leaving us feedback. Sadly Leah has left us and this may be why she has not replied. The manager will be in touch with you shortly to try to resolve this for you.

Rated 5 out of 5 stars

Extremely efficient arranging of…

Extremely efficient arranging of trading in and buying our new car! Great service as always!
We are long time customers of that service!

July 24, 2025
Unprompted review
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Reply from Stellantis &You UK - Vauxhall Crawley

Hi Valetta, thank you so much for your positive comments about Stellantis &You Vauxhall Crawley! We are so glad everything went smoothly for you. Have a great day!

Rated 5 out of 5 stars

Very helpful and kind made it all easy

July 10, 2025
Unprompted review
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Reply from Stellantis &You UK - Vauxhall Crawley

Hi Hermano, Thank you very much for your review regarding your recent experience with our team at Stellantis &You Crawley. Your review is very much appreciated. Kindest regards

Rated 5 out of 5 stars

An excellent buying experience

Lauren and Lee at Stellantis Crawley made the whole buying experience as easy as possible & explained some of the rather complicated options and extra insurances so that I felt confident I was making the right decisions. x

July 9, 2025
Unprompted review
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Reply from Stellantis &You UK - Vauxhall Crawley

Hi Rory. Thank you very much for your lovely review regarding your recent experience with Lauren and Lee at Stellantis &You Crawley. We are delighted you enjoyed your visit . Kindest regards

Rated 5 out of 5 stars

Very helpful

Very helpful. gave me all my options was not pushy

June 28, 2025
Unprompted review
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Reply from Stellantis &You UK - Vauxhall Crawley

Jimbo, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Stellantis &You Vauxhall Crawley. Thanks again for taking the time to leave us this information about your recent visit. Take care!

Rated 1 out of 5 stars

Terrible After-sales experience, never again

I recently purchased a used car from Vauxhall Stellantis &you Crawley, namely Harry. Having spent £19k, it is a nice car. However the service I've received since is appalling. I was promised by Harry that the service record would have to be emailed over as it's an ex Motability vehicle. Almost one month later, and my numerous requests for this have been outright ignored. Emails haven't been replied to, phone calls not returned. Not having a service record adversely affects the resale value of my car, so you can imagine how angry I am at this - when there is no reason why it cannot be simply emailed over! EDIT: After posting this the manager got in contact and sent the documents over despite being on holiday. Relieved to have finally received them and hope this was just a one off as opposed to reflective of the company!

June 2, 2025
Unprompted review
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Reply from Stellantis &You UK - Vauxhall Crawley

We will be in contact very soon to discuss this further

Rated 5 out of 5 stars

Absolutely great

Absolutely great. Wonderful experience Izzy was excellent nothing was too much trouble.

June 14, 2025
Unprompted review
Stellantis &You UK - Vauxhall Crawley logo

Reply from Stellantis &You UK - Vauxhall Crawley

Hi Donna, thank you for your kind review; we are happy to pass along your comments to the team here at Stellantis &You Vauxhall Crawley! Izzy has only been with us for a short period of time so your kind words will really motivate and inspire her. Thank you.

Rated 4 out of 5 stars

Friendly

Friendly, polite and professional

May 30, 2025
Stellantis &You UK - Vauxhall Crawley logo

Reply from Stellantis &You UK - Vauxhall Crawley

Hi Andy, we are very happy we could provide you with a positive experience! Thank you, and have a fantastic day!

Rated 5 out of 5 stars

Devon was super helpful and patient…

Devon was super helpful and patient throughout. Giving us time and honest feedback to get us what we wanted within our price range.

May 30, 2025
Unprompted review
Stellantis &You UK - Vauxhall Crawley logo

Reply from Stellantis &You UK - Vauxhall Crawley

Hi Amy, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Stellantis &You Vauxhall Crawley. Thank you again for taking the time to let us know how we did. We hope you have a great day!

Rated 5 out of 5 stars

Pleased to deal with Stellantis Crawley.

Everyone was polite and helpful, the work was done quickly and efficiently.

May 21, 2025
Stellantis &You UK - Vauxhall Crawley logo

Reply from Stellantis &You UK - Vauxhall Crawley

Hi Paul, thank you for taking the time to leave a review for us at Stellantis &You Vauxhall Crawley. We're happy we could meet your expectations! Thank you, and have a fantastic day!

Rated 5 out of 5 stars

Excellent service from Izzy

Excellent service from Izzy, super-organised and professional, very helpful and friendly.

May 25, 2025
Unprompted review
Stellantis &You UK - Vauxhall Crawley logo

Reply from Stellantis &You UK - Vauxhall Crawley

Hi Lisa, we're so glad that we were able to go above and beyond your expectations! Reviews like this give us motivation and help us ensure we provide high-quality care. Thank you, and have a fantastic day!

Rated 5 out of 5 stars

Devon

Devon, was friendly and very helpful when we arrived and assured everything was okay with the car and we were happy before we left!

May 23, 2025
Unprompted review
Stellantis &You UK - Vauxhall Crawley logo

Reply from Stellantis &You UK - Vauxhall Crawley

Hi Abi, thanks for your praise and kind comments about our team. We are happy to pass along your comments to the team here at Stellantis &You Vauxhall Crawley! Thank you again for taking the time to let us know how we did. We hope you have a great day!

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