Sold my retired mother a £27,439 Mokka on 18 July and agreed to settle the finance on her part-exchange. 53 days on, they still haven't. We've been fobbed off the entire time — told it was "being look... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Sold my retired mother a £27,439 Mokka on 18 July and agreed to settle the finance on her part-exchange. 53 days on, they still haven't. We've been fobbed off the entire time — told it was "being look... See more
Company replied
Many thanks to Lauren and her team. They were exceptional and definitely went above and beyond for us. Would totally recommend and will definitely be using again in the future.
Company replied
Nice meet and greet to start with when arriving At showroom. Sales person John hay was very efficient in dealing with sale and communication was excellent. Would highly recommend
Company replied
John at Crawley made us feel welcome. Explained things well and if he didn’t know found out the answer and came back to me. Good experience ordering a new car and I wasn’t expecting it to arrive this... See more
Company replied
Stellantis &You UK the new name for Robins & Day across all 54 locations in the UK. We have a rich heritage in the UK with a history of over 100 years that had been focused on providing excellent customer service. Now as Stellantis &You UK we benefit from Stellantis, as one of the world’s leading automakers and is centred on customer experience. To show the important of closeness to customer and employee, there is no space present with “&You”.
Fleming Way, Crawley, West Sussex, RH10 9NS, Crawley, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have had a wonderful experience trading in my old car and replacing it with a new one.
Lauren has been amazing with keeping in touch with us throughout the whole process. From going through all the options available and right up to handover.
Couldn’t be any more pleased with how well I’ve been treated

Reply from Stellantis &You UK - Vauxhall Crawley
As usual Lauren was as helpful as ever as our previous car purchases

Reply from Stellantis &You UK - Vauxhall Crawley
If you’re looking to buy a car I would absolutely recommend contacting Izzy. She is amazing at what she does, she’s very knowledgeable, and the communication with her could not be any better! Best customer service from Izzy.

Reply from Stellantis &You UK - Vauxhall Crawley
Lauren helped with my wish list and we finally came to my choice of model

Reply from Stellantis &You UK - Vauxhall Crawley
The staff at Stellantis have been amazing, particularly Devon and Harry at the Vauxhall Crawley branch. Extremely amazing service and very very helpful. Can’t recommend them enough!

Reply from Stellantis &You UK - Vauxhall Crawley
I called the Crawley branch with only a few weeks left on my HP and Izzy saw me and my wife the next day. She helped us pick the perfect car for our family and got us a great deal on the price and a part exchange for our old car. She gave me her work mobile so we could text rather than have lots of calls, which I really appreciated and had the car ready and gleaming on the date we agreed. She was a real pleasure to deal with and we love our new car! Thanks Izzy!

Reply from Stellantis &You UK - Vauxhall Crawley
Devon was very informative and helpful , explained everything to us at a good pace and nothing was too much for him to do. Amazing customer service. Overall a very positive experience

Reply from Stellantis &You UK - Vauxhall Crawley
Leah was so nice, but contacting her after purchase as something doesn't work on the vehicle, no reply, don't suppose I will hear from them again so will have to try and find a way of getting it fixed, not overly happy with being ignored but the car is okay.

Reply from Stellantis &You UK - Vauxhall Crawley
Extremely efficient arranging of trading in and buying our new car! Great service as always!
We are long time customers of that service!

Reply from Stellantis &You UK - Vauxhall Crawley

Reply from Stellantis &You UK - Vauxhall Crawley
Lauren and Lee at Stellantis Crawley made the whole buying experience as easy as possible & explained some of the rather complicated options and extra insurances so that I felt confident I was making the right decisions. x

Reply from Stellantis &You UK - Vauxhall Crawley

Reply from Stellantis &You UK - Vauxhall Crawley
I recently purchased a used car from Vauxhall Stellantis &you Crawley, namely Harry. Having spent £19k, it is a nice car. However the service I've received since is appalling. I was promised by Harry that the service record would have to be emailed over as it's an ex Motability vehicle. Almost one month later, and my numerous requests for this have been outright ignored. Emails haven't been replied to, phone calls not returned. Not having a service record adversely affects the resale value of my car, so you can imagine how angry I am at this - when there is no reason why it cannot be simply emailed over! EDIT: After posting this the manager got in contact and sent the documents over despite being on holiday. Relieved to have finally received them and hope this was just a one off as opposed to reflective of the company!

Reply from Stellantis &You UK - Vauxhall Crawley
Absolutely great. Wonderful experience Izzy was excellent nothing was too much trouble.

Reply from Stellantis &You UK - Vauxhall Crawley

Reply from Stellantis &You UK - Vauxhall Crawley
Devon was very helpful and answered all questions we had.

Reply from Stellantis &You UK - Vauxhall Crawley
Devon was super helpful and patient throughout. Giving us time and honest feedback to get us what we wanted within our price range.

Reply from Stellantis &You UK - Vauxhall Crawley
Everyone was polite and helpful, the work was done quickly and efficiently.

Reply from Stellantis &You UK - Vauxhall Crawley
Excellent service from Izzy, super-organised and professional, very helpful and friendly.

Reply from Stellantis &You UK - Vauxhall Crawley
Devon, was friendly and very helpful when we arrived and assured everything was okay with the car and we were happy before we left!

Reply from Stellantis &You UK - Vauxhall Crawley
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.