Stellantis &You UK - Vauxhall Crawley Reviews 

864
TrustScore 4.5 out of 5

4.7

Fleming Way, Crawley, West Sussex, RH10 9NS Crawley, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Sold my retired mother a £27,439 Mokka on 18 July and agreed to settle the finance on her part-exchange. 53 days on, they still haven't. We've been fobbed off the entire time — told it was "being look... See more

Company replied

Rated 5 out of 5 stars

Many thanks to Lauren and her team. They were exceptional and definitely went above and beyond for us. Would totally recommend and will definitely be using again in the future.

Company replied

Rated 5 out of 5 stars

Nice meet and greet to start with when arriving At showroom. Sales person John hay was very efficient in dealing with sale and communication was excellent. Would highly recommend

Company replied

Rated 5 out of 5 stars

John at Crawley made us feel welcome. Explained things well and if he didn’t know found out the answer and came back to me. Good experience ordering a new car and I wasn’t expecting it to arrive this... See more

Company replied


Company details

  1. Car Dealer

Written by the company

Stellantis &You UK the new name for Robins & Day across all 54 locations in the UK. We have a rich heritage in the UK with a history of over 100 years that had been focused on providing excellent customer service. Now as Stellantis &You UK we benefit from Stellantis, as one of the world’s leading automakers and is centred on customer experience. To show the important of closeness to customer and employee, there is no space present with “&You”.


Contact info

  • Fleming Way, Crawley, West Sussex, RH10 9NS, Crawley, United Kingdom

  • 0129 3300 366

4.7

Excellent

TrustScore 4.5 out of 5

864 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(864)

3,026 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great sales person

October 31, 2025
Unprompted review
Stellantis &You UK - Vauxhall Crawley logo

Reply from Stellantis &You UK - Vauxhall Crawley

Thanks Lesley, really pleased you was looked after well. Thanks Lee

Rated 5 out of 5 stars

Isobel (Izzy) delivered 5 star sales…

Isobel (Izzy) delivered 5 star sales service from the moment I visited the Vauxhall Crawley forecourt/showroom. She guided me through part exchanging my old Vauxhall Astra, arranging free 5 day insurance on my new Vauxhall Corsa and new owner registration and taxing new car. Am so happy with the price we paid, the customer service received and the drive quality and comfort of my new car. Would highly recommend Robins & Day (Vauxhall Crawley) to friends and family.

October 21, 2025
Unprompted review
Stellantis &You UK - Vauxhall Crawley logo

Reply from Stellantis &You UK - Vauxhall Crawley

Mike Larter, we're so glad that we were able to go above and beyond your expectations!

Rated 5 out of 5 stars

Amazing service from Izzy

Amazing service from Izzy, extremely helpful and a very quick turn around from choosing the car to getting it ready for collection. The car looks superb and i’m so happy with the whole experience, thank you Izzy!!

October 26, 2025
Unprompted review
Stellantis &You UK - Vauxhall Crawley logo

Reply from Stellantis &You UK - Vauxhall Crawley

Alice Shaw, we're so glad that we were able to go above and beyond your expectations!

Rated 5 out of 5 stars

Excellent service from Laura Dean

Lauren Dean most helpful on pre-sale, sorting out the problem we had with Octopus Energy to arrange for home fitting of power unit
And final hand over of Frontera

October 22, 2025
Unprompted review
Stellantis &You UK - Vauxhall Crawley logo

Reply from Stellantis &You UK - Vauxhall Crawley

John David Bannister, we're so glad that we were able to go above and beyond your expectations!

Rated 5 out of 5 stars

Excellent service!

Excellent, prompt and friendly service. Everything explained and all my queries answered. Lauren and Lee looked after me so well! My lovely new (to me) car was delivered on time as agreed. One very happy customer and would highly recommend this dealership to anyone looking for a new or pre-loved car.

September 30, 2025
Unprompted review
Stellantis &You UK - Vauxhall Crawley logo

Reply from Stellantis &You UK - Vauxhall Crawley

Gillian Robertson, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Stellantis &You Vauxhall Crawley.

Rated 5 out of 5 stars

Assistance received from Vauxhall

The communication and advice I received from Lauren during the process of upgrading my car was great, approachable, friendly and kind.
Vauxhall is a great dealership and I love my car, Vauxhall customer services are always very helpful if there’s ever a concern or worry.

September 29, 2025
Unprompted review
Stellantis &You UK - Vauxhall Crawley logo

Reply from Stellantis &You UK - Vauxhall Crawley

Kate Sleeman, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Stellantis &You Vauxhall Crawley.

Rated 5 out of 5 stars

Lauren Dean made us very welcome

Lauren Dean made us very welcome and met our demands without any issue. Would come back again

September 26, 2025
Unprompted review
Stellantis &You UK - Vauxhall Crawley logo

Reply from Stellantis &You UK - Vauxhall Crawley

Sally Wilkes, we're so glad that we were able to go above and beyond your expectations!

Rated 5 out of 5 stars

Excellent customer service

Excellent service from Izzy and Lauren in the Crawley branch. Looked after me from beginning to end.

September 24, 2025
Unprompted review
Stellantis &You UK - Vauxhall Crawley logo

Reply from Stellantis &You UK - Vauxhall Crawley

Thank you for your kind words! We're delighted to hear that Izzy and Lauren provided you with excellent service from start to finish. At Vauxhall Crawley, our team works collaboratively to ensure every customer has a seamless and enjoyable experience. Your feedback highlights the importance of teamwork, and we're thrilled that our collective efforts met your expectations. If there's anything more we can do to assist you, please don't hesitate to reach out. Thank you for choosing us!

Rated 5 out of 5 stars

I have bought many cars from Crawley…

I have bought many cars from Crawley and had no issues. Lauren looked after me well and my family members all have Vauxhalls and every time the service has been excellent

September 13, 2025
Unprompted review
Stellantis &You UK - Vauxhall Crawley logo

Reply from Stellantis &You UK - Vauxhall Crawley

Hi Wayne, we are so happy to read such a great review about Stellantis &You Vauxhall Crawley! We really appreciate your feedback and will certainly pass on your kind comments to Lauren. Thanks again and have a great day!

Rated 4 out of 5 stars

Excellent customer service

Excellent customer service, friendly staff

September 12, 2025
Unprompted review
Stellantis &You UK - Vauxhall Crawley logo

Reply from Stellantis &You UK - Vauxhall Crawley

Hi Richard, we are so pleased you enjoyed your visit to Stellantis &You Vauxhall Crawley! Thanks again for taking the time to leave us this information about your recent visit. Take care!

Rated 5 out of 5 stars

Can't fault the service from Lauren…

Can't fault the service from Lauren Dean, went above and beyond, due to the original car been storm damaged in transit. This then caused an issue that was dealt with quickly, rather than waiting a further 6 weeks, a new one was sourced quickly.

September 11, 2025
Unprompted review
Stellantis &You UK - Vauxhall Crawley logo

Reply from Stellantis &You UK - Vauxhall Crawley

Hi Yvonne, your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

Rated 5 out of 5 stars

Great customer service at Vauxhall Stellantis Crawley

Friendly staff at Vauxhall Stellantis Crawley. Really helpful with the purchase of my car and always available to talk to me in person.

September 11, 2025
Unprompted review
Stellantis &You UK - Vauxhall Crawley logo

Reply from Stellantis &You UK - Vauxhall Crawley

Hi Dawn, thank you for taking the time to leave a review for us at Stellantis &You Vauxhall Crawley. We're happy we could meet your expectations! Thank you so much again for your feedback! We hope you have a great day!

Rated 5 out of 5 stars

Lauren was extremely helpful and…

Lauren was extremely helpful and knowledgeable about the vehicle we were viewing. Highly recommended.

September 10, 2025
Unprompted review
Stellantis &You UK - Vauxhall Crawley logo

Reply from Stellantis &You UK - Vauxhall Crawley

Hi David, reviews like this give us motivation and help us ensure we provide high-quality care. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

Rated 5 out of 5 stars

Vauxhall Crawley - Kieron Smith

Kieron Smith was really welcoming when we popped in to enquire about a new car. He was personable and although it was his 4th day with the business - he wasn't phased with his new surroundings or being able to advise us on the car we were looking at (and have since purchased!) All through the process, Kieron has kept us informed of next steps and has followed up super speedily with email confirmations etc etc. He made the whole buying experience a great experience and look forward to being able to pick up our car. He's a real asset to the dealership - great personality.

September 6, 2025
Unprompted review
Stellantis &You UK - Vauxhall Crawley logo

Reply from Stellantis &You UK - Vauxhall Crawley

Hi Debs, thank you for taking the time to leave a review for us at Stellantis &You Vauxhall Crawley. We're happy we could meet your expectations! We will pass on your kind comments to Kieron - he will really appreciate them. Thank again and have a great day!

Rated 5 out of 5 stars

Lauren was fabulous

Lauren was fabulous! Very knowledgeable of the car, no hard selling. Made the whole process from start to finish really easy. So if you walk into this dealership, ask for Lauren Dean. 🤩

September 6, 2025
Unprompted review
Stellantis &You UK - Vauxhall Crawley logo

Reply from Stellantis &You UK - Vauxhall Crawley

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Stellantis &You Vauxhall Crawley. Thank you so much again for your feedback! We hope you have a great day!

Rated 5 out of 5 stars

Great service

Great service from Lauren and the car was ready to collect earlier than expected , would use again and recommend

September 5, 2025
Unprompted review
Stellantis &You UK - Vauxhall Crawley logo

Reply from Stellantis &You UK - Vauxhall Crawley

Hi Joanne, we are so happy to read such a great review about Stellantis &You Vauxhall Crawley. Thank you, and have a fantastic day!

Rated 5 out of 5 stars

Great experience new car

Great experience
Friendly staff, was offered a couple of test drives.
Lauren was worried when the exchange date had to be changed.
Nothing was too much trouble. Lots of emails to keep me updated

August 30, 2025
Unprompted review
Stellantis &You UK - Vauxhall Crawley logo

Reply from Stellantis &You UK - Vauxhall Crawley

Hi Mrs Taylor, thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. It's wonderful to know that our team — especially Lauren — was able to support you through the process and keep you well-informed every step of the way. We really appreciate your feedback. If there's anything else you need, we're always here to help!

Rated 5 out of 5 stars

Where do I even begin?

Where do I even begin?! From the moment I walked into Stellantis Crawley, I felt like royalty — and by the time I drove away in my gorgeous, immaculate, absolutely purring used Vauxhall Corsa, I genuinely felt like I’d just made one of the best decisions of my life.
Let me start with Devon — a total superstar from the word go. You know when someone just gets it? That was Devon. Warm, knowledgeable, never pushy — just honest, enthusiastic, and clearly passionate about making sure I drove away with the perfect car for me. He listened to what I was looking for, took the time to understand my budget and my lifestyle, and then showed me a Corsa that, frankly, felt like it had been waiting just for me.
The car itself? OH. MY. GOODNESS. You’d never know it was used. It looked brand new. Immaculate inside and out. Every surface gleamed, every button worked like a charm, and it drove like a dream. Smooth, responsive, and surprisingly zippy — the Corsa is so much more than I expected. Parking sensors, infotainment screen, Bluetooth, the lot. And the fuel efficiency? Already saving me a fortune. I’ve honestly fallen in love with it.
But back to the experience — this is where Stellantis Crawley really blew me away. The entire team was friendly, helpful, and genuinely seemed thrilled to be handing me the keys. They walked me through everything with patience and transparency: full service history, warranty details, financing options, and even offered to tax the car there and then so I could drive off stress-free.
They made me feel seen, heard, and valued — which is rare enough these days, let alone at a car dealership. You can tell the team cares not just about cars, but about people. And that makes all the difference.
To anyone even thinking about buying a used car: DO YOURSELF A FAVOUR and visit Devon and the incredible team at Stellantis Crawley. Whether you’re a first-time buyer or a seasoned car enthusiast, I promise you’ll walk away with a big smile and the car of your dreams.
💯% would recommend.
💯% would return in the future.
💯% still smiling every time I see my Corsa on the drive.
THANK YOU, DEVON! THANK YOU, STELLANTIS! YOU’VE MADE ME A CUSTOMER FOR LIFE! 🙌🙌🙌

August 25, 2025
Unprompted review
Stellantis &You UK - Vauxhall Crawley logo

Reply from Stellantis &You UK - Vauxhall Crawley

Hi Emily, thank you so much for taking the time to share your experience in such detail. We’re absolutely over the moon to hear how happy you are with your Vauxhall Corsa and your time with us at Stellantis Crawley.
Devon will be thrilled to know he made such a positive impact. He’s truly passionate about helping customers find the perfect car, and it’s clear from your words that his dedication really shone through. Your kind comments about his approach — warm, knowledgeable, and never pushy — perfectly reflect what we strive for with every customer interaction.
It’s also fantastic to hear how much you're loving your Corsa — from its immaculate condition to all the features and fuel efficiency. We take great pride in preparing our cars to the highest standard, so it’s wonderful to know it felt like it was waiting just for you.
Most of all, we’re so grateful that you felt seen, heard, and valued. That’s exactly the experience we aim to deliver, and knowing we achieved that for you means the world to us.
Thank you again for your heartfelt recommendation — and for becoming a customer for life! We’ll be right here whenever you need us next, and in the meantime, enjoy every moment with your Corsa!

Rated 5 out of 5 stars

Good experience

Very happy with my visit in Stellantis Crawley. Isobel was very professional and i was very pleased with her approach. If I want to buy a car in the future I would definitely speak to her.

August 25, 2025
Unprompted review
Stellantis &You UK - Vauxhall Crawley logo

Reply from Stellantis &You UK - Vauxhall Crawley

Hi Slawomir, thank you so much for your lovely feedback! We're thrilled to hear that you had such a positive experience during your visit to Stellantis Crawley. Isobel will be delighted to know that her professionalism and approach made such a great impression.

It's always our goal to make every customer feel confident and supported, and we're so pleased to hear you'd choose to speak with Isobel again in the future. We’ll be here whenever you're ready!

Rated 5 out of 5 stars

Fantastic service from Issy

Issy was brilliant and helped us negotiate our way to part exchanging our Astra for our new car

August 27, 2025
Unprompted review
Stellantis &You UK - Vauxhall Crawley logo

Reply from Stellantis &You UK - Vauxhall Crawley

Hi, we are so pleased you enjoyed your visit to Stellantis &You Vauxhall Crawley! We sincerely thank you for the positive review, and look forward to seeing you again soon!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look