Sold my retired mother a £27,439 Mokka on 18 July and agreed to settle the finance on her part-exchange. 53 days on, they still haven't. We've been fobbed off the entire time — told it was "being look... See more
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See what reviewers are saying
Many thanks to Lauren and her team. They were exceptional and definitely went above and beyond for us. Would totally recommend and will definitely be using again in the future.
Company replied
Nice meet and greet to start with when arriving At showroom. Sales person John hay was very efficient in dealing with sale and communication was excellent. Would highly recommend
Company replied
John at Crawley made us feel welcome. Explained things well and if he didn’t know found out the answer and came back to me. Good experience ordering a new car and I wasn’t expecting it to arrive this... See more
Company replied
Company details
Written by the company
Stellantis &You UK the new name for Robins & Day across all 54 locations in the UK. We have a rich heritage in the UK with a history of over 100 years that had been focused on providing excellent customer service. Now as Stellantis &You UK we benefit from Stellantis, as one of the world’s leading automakers and is centred on customer experience. To show the important of closeness to customer and employee, there is no space present with “&You”.
Contact info
Fleming Way, Crawley, West Sussex, RH10 9NS, Crawley, United Kingdom
- 0129 3300 366
4.7
Excellent
863 reviews
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This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 month
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Great and easy experience.
Great and easy experience.
Staff was lovely and very help
June 19, 2026
Unprompted review
Reply from Stellantis &You UK - Vauxhall Crawley
Stew, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Stellantis &You Vauxhall Crawley.
Quick prompt customer service
Quick prompt customer service - all questions helpfully answered and vehicle readied as expected. Thank you Lauren at Stellantis.
June 19, 2026
Unprompted review
Reply from Stellantis &You UK - Vauxhall Crawley
Kim, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Stellantis &You Vauxhall Crawley.
A very good team
June 3, 2026
Unprompted review
Reply from Stellantis &You UK - Vauxhall Crawley
Nick Stevenson, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Stellantis &You Vauxhall Crawley.
Lauren was amazing from start to finish!
Lauren was amazing from start to finish!
June 7, 2026
Unprompted review
Reply from Stellantis &You UK - Vauxhall Crawley
Leanne Wilson, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Stellantis &You Vauxhall Crawley.
Lauren was amazing from start to…
Lauren was amazing from start to finish! Was always there to help me with any questions I had and made my whole process smooth from start to finish. I love my new car and can’t recommend Lauren and Stellantis enough!
June 4, 2026
Unprompted review
Reply from Stellantis &You UK - Vauxhall Crawley
Robyn Biffen, we're so glad that we were able to go above and beyond your expectations!
Lauren Dean fabulous lady communication…
Lauren Dean fabulous lady communication was spot on
June 3, 2026
Unprompted review
Reply from Stellantis &You UK - Vauxhall Crawley
Vicky, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Stellantis &You Vauxhall Crawley.
purchased a car by distant sales and…
purchased a car by distant sales and was delighted with my new car. I dealt with Harry who completed all the paperwork promptly via E-mails. I was kept informed all the way through and everything was explained fully to me. My car was delivered by Josh a really nice driver who explained the controls to me both Harry and Josh contacted me on the delivery day to keep me informed of timings and any traffic delays. I would recommend stellantis & you Crawley if buying a new car
May 28, 2026
Unprompted review
Reply from Stellantis &You UK - Vauxhall Crawley
Morning John, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Stellantis &You Vauxhall Crawley, I will pass your kind words onto Harry and Josh, wishing you all the best. Lee
Citroen C3 hybrid
John was very friendly, informative and compromising.
He understood what I wanted and needed he has got me the car I wanted.
May 5, 2026
Unprompted review
Reply from Stellantis &You UK - Vauxhall Crawley
Russell Harmer, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Stellantis &You Vauxhall Crawley.
Reply from Stellantis &You UK - Vauxhall Crawley
Thanks Dean, really happy Lauren did a great job for you, really sorry for the finance issues but i have spoken to them and shared our frustrations, wishing you all the best with your new car, if you need anything please reach out to me, all the best Lee
Great service
Great service, helped us find an identical car after our previous one was in an accident.
May 29, 2026
Unprompted review
Reply from Stellantis &You UK - Vauxhall Crawley
Alex, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Stellantis &You Vauxhall Crawley.
All has gone very well so far with the…car purchase
All has gone very well so far with the car purchase.
Sales agent, Lauren Dean, was very helpful and knowledgeable
May 29, 2026
Unprompted review
Reply from Stellantis &You UK - Vauxhall Crawley
Burrell, we're so glad that we were able to go above and beyond your expectations!
John at Crawley made us feel welcome
John at Crawley made us feel welcome. Explained things well and if he didn’t know found out the answer and came back to me. Good experience ordering a new car and I wasn’t expecting it to arrive this quickly. The overall experience was great regarding the customer service and placing an order.
The only thing that lets the garage down a bit is the lack of car parking when you arrive. I am a bit concerned when it comes to bringing the car back for servicing. There needs to be an allocation of visitor spaces.
March 18, 2026
Unprompted review
Reply from Stellantis &You UK - Vauxhall Crawley
Rachael Whyte, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Stellantis &You Vauxhall Crawley.
Lauren was and continues to be…
Lauren was and continues to be extremely helpful .
April 28, 2026
Unprompted review
Reply from Stellantis &You UK - Vauxhall Crawley
Matthew Marsh, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Stellantis &You Vauxhall Crawley.
Lauren and Phil very helpful
Lauren and Phil very helpful, from origionally walking into dealership, discussion on the right vehicle for us, arranging demo vehicle, and the order of the vehicle. Just hoping next stage goes well waiting for the factory order of the vehicle.
May 4, 2026
Unprompted review
Reply from Stellantis &You UK - Vauxhall Crawley
Gary From Crawley, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Stellantis &You Vauxhall Crawley.
Lauren is always helpful and has…
Lauren is always helpful and has Helped us with getting a new car twice now . Very friendly and nothing is too much to ask . She has gone out of her way in sorting everything out us we can not say thank you enough a credit to company she works for so thank again Lauren for you help as always grateful for your hard work
May 14, 2026
Unprompted review
Reply from Stellantis &You UK - Vauxhall Crawley
Lorriane Biggs, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Stellantis &You Vauxhall Crawley.
Made to feel at home
Walked in to be greeted by a smiling Lauren Dean who remembered me from my previous visits. She worked with me attentively to provide the deal and ultimately the car that was right for me. Lee then took me through the formalities with care and understanding. Thank you both.
May 20, 2026
Unprompted review
Reply from Stellantis &You UK - Vauxhall Crawley
Miss & Mrs S & W Burgess, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Stellantis &You Vauxhall Crawley.
We managed to sort the car purchase and…
We managed to sort the car purchase and deal all over email, which for a business purchase was really helpful.
May 15, 2026
Unprompted review
Reply from Stellantis &You UK - Vauxhall Crawley
Mark Jackson, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Stellantis &You Vauxhall Crawley.
Friendly staff
Friendly staff with an efficient service, letting me know when my car was ready to pick up. Couldn't ask for more. Highly recommended
May 8, 2026
Unprompted review
Reply from Stellantis &You UK - Vauxhall Crawley
Alex Young, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Stellantis &You Vauxhall Crawley.
Good service
Lauren was very efficient and gave a great service. Thank you.
May 9, 2026
Unprompted review
Reply from Stellantis &You UK - Vauxhall Crawley
Katie, we're so glad that we were able to go above and beyond your expectations!
Friendly service from all
Friendly service and support from the whole team esp Lauren
May 8, 2026
Unprompted review
Reply from Stellantis &You UK - Vauxhall Crawley
Alexandra Marney, we're so glad that we were able to go above and beyond your expectations!
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