Sold my retired mother a £27,439 Mokka on 18 July and agreed to settle the finance on her part-exchange. 53 days on, they still haven't. We've been fobbed off the entire time — told it was "being look... See more
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See what reviewers are saying
Many thanks to Lauren and her team. They were exceptional and definitely went above and beyond for us. Would totally recommend and will definitely be using again in the future.
Company replied
Nice meet and greet to start with when arriving At showroom. Sales person John hay was very efficient in dealing with sale and communication was excellent. Would highly recommend
Company replied
John at Crawley made us feel welcome. Explained things well and if he didn’t know found out the answer and came back to me. Good experience ordering a new car and I wasn’t expecting it to arrive this... See more
Company replied
Company details
Written by the company
Stellantis &You UK the new name for Robins & Day across all 54 locations in the UK. We have a rich heritage in the UK with a history of over 100 years that had been focused on providing excellent customer service. Now as Stellantis &You UK we benefit from Stellantis, as one of the world’s leading automakers and is centred on customer experience. To show the important of closeness to customer and employee, there is no space present with “&You”.
Contact info
Fleming Way, Crawley, West Sussex, RH10 9NS, Crawley, United Kingdom
- 0129 3300 366
4.7
Excellent
863 reviews
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This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 month
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Picked up our new mokka today and harry…
Picked up our new mokka today and harry looked after us as always very helpful and nothing too much trouble for him
April 30, 2026
Unprompted review
Reply from Stellantis &You UK - Vauxhall Crawley
Carol Dunnage, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Stellantis &You Vauxhall Crawley.
Very professional and speedy service.
April 30, 2026
Unprompted review
Reply from Stellantis &You UK - Vauxhall Crawley
Martyn Griggs, we're so glad that we were able to go above and beyond your expectations!
Lauren Dean was very helpful any…
Lauren Dean was very helpful any questionwe had were answered and we were not rushed in any at all.
April 30, 2026
Unprompted review
Reply from Stellantis &You UK - Vauxhall Crawley
Williaam Barker, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Stellantis &You Vauxhall Crawley.
Amazing experience with Lauren
Amazing experience with Lauren , very friendly and knowledgeable. Definitely recommend Vauxhall
April 29, 2026
Unprompted review
Reply from Stellantis &You UK - Vauxhall Crawley
Natalie Campbell, we're so glad that we were able to go above and beyond your expectations!
Lauren Dean at the Crawley Branch made…
Lauren Dean at the Crawley Branch made getting my new car a dream even after I changed my mind after ordering the car. She was prompt with contacting me to make sure got the order right and complete. Kept me updated on delivery times and with a smooth handover. She is very competent at her job. I would recomend her to anyone thinking of buying a car from stellantis .
April 29, 2026
Unprompted review
Reply from Stellantis &You UK - Vauxhall Crawley
Amanda Mcclure, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Stellantis &You Vauxhall Crawley.
Lovely shiny new car!
Henry made the experience of getting my lovely shiny car very smooth and easy
April 29, 2026
Unprompted review
Reply from Stellantis &You UK - Vauxhall Crawley
Tillie, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Stellantis &You Vauxhall Crawley.
Helpful staff helping me getting the…
Helpful staff helping me getting the car I wanted . Efficient service & good communication throughout.
April 29, 2026
Unprompted review
Reply from Stellantis &You UK - Vauxhall Crawley
Mary Elgy, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Stellantis &You Vauxhall Crawley.
Dealing with Lauren to buy a used…
Dealing with Lauren to buy a used Grandland and also a new Astra has been simple straightforward and overall a joyous experience,
How car sales should be done dealing with nice people and being treated in a nice respectful way - Thanks
April 25, 2026
Unprompted review
Reply from Stellantis &You UK - Vauxhall Crawley
Paul From Didcot, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Stellantis &You Vauxhall Crawley.
Not so good
Lauren the sales representative was amazing,made us very welcome and made us hot chocolate 😂 Devon was lovely too,really happy with our Mokka.
UPDATE
Since buying the car and experiencing the lovely sale , it has been awful, shocking after care. I have had a few issues with the car and literally had to beg for a call back, which i did not receive. Another garage rang them for me and they said ,even though i have only had the car 4 weeks, and been trying to get hold of them 3 of them weeks, I had to claim through my warrenty I purchased. In the end I took it to Vauxhall Caffyns Ashford , they was very sympathetic and are helping me resolve the issues, even though i did not purchase the car from them .
April 24, 2026
Unprompted review
Reply from Stellantis &You UK - Vauxhall Crawley
Sally Macey, we're so glad that we were able to go above and beyond your expectations!
I leased my frontera from Lauren at…
I leased my frontera from Lauren at vauxhall crawley.
Great service very patient, informative and helpful.
Wold highly recommend Lauren 5 ⭐
April 20, 2026
Unprompted review
Reply from Stellantis &You UK - Vauxhall Crawley
Heather Belton, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Stellantis &You Vauxhall Crawley.
I’ve always had a great experience…
I’ve always had a great experience buying cars from Vauxhall, Lauren dean was an amazing help, would recommend family and friends
April 17, 2026
Unprompted review
Reply from Stellantis &You UK - Vauxhall Crawley
June Webster, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Stellantis &You Vauxhall Crawley.
We are very happy with the service we…
We are very happy with the service we have received at Stellantis & You. Good communication throughout and helpful, efficient service when part exchanging and collecting the new car.
April 16, 2026
Unprompted review
Reply from Stellantis &You UK - Vauxhall Crawley
Emma Locke, we're so glad that we were able to go above and beyond your expectations!
Fantastic experience with Lauren
Fantastic experience with Lauren, very easy process for part exchange
April 15, 2026
Unprompted review
Reply from Stellantis &You UK - Vauxhall Crawley
Tim Roche, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Stellantis &You Vauxhall Crawley.
Very helpful staff
Very helpful staff, especially Lee and Lauren. They made sure that I was totally satisfied
April 15, 2026
Unprompted review
Reply from Stellantis &You UK - Vauxhall Crawley
Gordon Shinn, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Stellantis &You Vauxhall Crawley.
Reply from Stellantis &You UK - Vauxhall Crawley
Robert Tuson, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Stellantis &You Vauxhall Crawley.
Very efficient process
Very efficient process, from our first visit to picking up our new car.
March 28, 2026
Unprompted review
Reply from Stellantis &You UK - Vauxhall Crawley
Belinda Ungan, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Stellantis &You Vauxhall Crawley.
Lauren was absolutely brilliant…
Lauren was absolutely brilliant throughout the whole process.
Super professional and a credit to the company.
I would recommend her and this company to anyone.
Thank you so much for everything.
April 8, 2026
Unprompted review
Reply from Stellantis &You UK - Vauxhall Crawley
Buckfield, we're so glad that we were able to go above and beyond your expectations!
Lauren has been amazing with me and…
Lauren has been amazing with me and getting my car sorted. Really friendly and great service.
April 8, 2026
Unprompted review
Reply from Stellantis &You UK - Vauxhall Crawley
Abbie Buckfield, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Stellantis &You Vauxhall Crawley.
Top notch service
Top notch service, very helpful and knowledgeable about all aspects of the process. Would definitely recommend to anyone looking for a new car. Ultimately very happy.
March 31, 2026
Unprompted review
Reply from Stellantis &You UK - Vauxhall Crawley
Hi Michael, We’re glad you had a great experience with us. Your feedback means a lot, and we look forward to welcoming you back again soon. Kind Regards, Stellantis &You UK
Izzy the girl who helped us with our…
Izzy the girl who helped us with our mobility car,was very friendly and helpful she was very knowledgeable about
everything we needed to know about the car . Great Customer Service.
March 31, 2026
Unprompted review
Reply from Stellantis &You UK - Vauxhall Crawley
Hi May, Thank you for your fantastic feedback! We're really pleased to hear you had such a positive experience with us. We’ll be sure to share your comments with the team. Kind Regards, Stellantis &You UK
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