Our first experience of Vauxhall, was pleasant. Sean was very polite and extremely helpful. He talked us through all the financing possibilities and current deals which can feel quite overwhelming at... See more
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Sean Burl was exceptionally friendly, knowledgeable, and made the entire process completely seamless and stress-free. He took care of every single detail from start to finish, delivering phenomenal, t... See more
Company replied
Sean burl top man to deal with very respectfully and helpfull everyone here is helpfully but sean burl is the main number 1 for me
I booked an appointment to view a vauxhall crossland and were helped by a sales person- Sean. He was extremely helpful and knowledgeable. Was a great experience, we had driven over an hour to get to t... See more
Company replied
Company details
Written by the company
Stellantis &You UK the new name for Robins & Day across all 54 locations in the UK. We have a rich heritage in the UK with a history of over 100 years that had been focused on providing excellent customer service. Now as Stellantis &You UK we benefit from Stellantis, as one of the world’s leading automakers and is centred on customer experience. To show the important of closeness to customer and employee, there is no space present with “&You”.
Contact info
15-21 Progress Way, CR0 4XD, Croydon, United Kingdom
- 0208 3084 386
4.6
Excellent
468 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 month
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The customer service was on point and…
The customer service was on point and very helpful, during the booking process and to give updates while the car was being serviced.
May 11, 2024
Reply from Stellantis &You UK - Vauxhall Croydon
Hello Ben, we appreciate you taking the time to leave us this feedback. We hope to be of service to you again in the future.
Best wishes,
Stellantis &You Vauxhall Croydon
Always a pleasure to deal with the…
Always a pleasure to deal with the Croydon Branch. Aron the Manager is a really well trusted man, reception teams incredible and sales are all friendly people. ⭐️⭐️⭐️⭐️⭐️
May 10, 2024
Reply from Stellantis &You UK - Vauxhall Croydon
Harry Sharrard, reviews like this give us motivation and help us ensure we provide high-quality care. Thank you, and have a fantastic day!
Reply from Stellantis &You UK - Vauxhall Croydon
Andrew Young, thank you so much for the positive review! Thank you, and have a fantastic day!
Really friendly helpful staff
Really friendly helpful staff - kept me informed of everything
March 26, 2024
Reply from Stellantis &You UK - Vauxhall Croydon
Jackie Hepburn, we are glad we could help! Thank you again for leaving us this response!
Good customer service
The overhaul customer service experience was great. The service was completed before the projected time.
May 2, 2024
Reply from Stellantis &You UK - Vauxhall Croydon
Hi Devon, thank you for taking the time to leave a review for us at Stellantis &You Vauxhall Croydon. We're happy we could meet your expectations!
Tracey was immense throughout the car…
Tracey was immense throughout the car buying process! Patient, kind and made everything so streamline.
Thank you for all your help!
Speak with Tracey about your car options today!!
Highly recommend 👍🏻✨
April 26, 2024
Unprompted review
Reply from Stellantis &You UK - Vauxhall Croydon
Nathsn Wadmore, reviews like this give us motivation and help us ensure we provide high-quality care. Tracey our Sales representative will enjoyed receiving this feedback.
I went to The Croydon branch today
I went to The Croydon branch today, we was met by Tracey, she was very helpful & Professional, we are now hoping to purchase our new Vauxhall.
April 30, 2024
Unprompted review
Reply from Stellantis &You UK - Vauxhall Croydon
Nina, thanks for your praise and kind comments about our team. Thank you, and have a fantastic day!
Reply from Stellantis &You UK - Vauxhall Croydon
Mizanur, thank you so much for the positive review!
Excellent car and excellent sales by Sean at the croydon branch.
In september 2022 I brought a brand new vauxhall mokka in power red. The sales man called Sean was very very knowledgeable and I am very happy with the help, support and service he provided during the buying process. First it took me 5 times back and forth with the finance department to be able to finance the car. Then the car was made 3 months earlier than said so I didn't have the deposit ready but they didn't accommodate until a battle back and forth for nearly 1 month.
Then when I got the car it was perfect, however in November 2023 I started to have issues with the clutch where it says its over heating even tho the car can be left over night without use and a message poped up saying "clutch temperature high reduce clutch use" so that Then I took back to them as it was still under Warranty. They ran diagnostics and said there was nothing wrong with the car and that it was my driving so i paid £174, however I have not altered my driving style at all and have not got any issues so I think they did do something but didn't want to pay out.
Now I have a issue that the colour of my car is not to what I ordered as I ordered 2 tuch up pens from there website and they were to bright, so I contacted them and they looked up my reg and said that the car is actually Ruby red a completely different shade. So I have called the dealership a 2nd time and they are trying to disregard the issue that I paid £700 extra for Power red. However I got a call from the Genral Manager and now he is going above and beyond to fix the issue.
I would recommend this company and they are willing to help fix a issue when it arises. And now the issue is being fixed.
WOULD HIGHLY RECOMMEND THIS CAR!!
The new mokka drives perfectly amd is smooth and is perfect to drive. And Sean my sales advisor went above and beyond to help me find the right car for me. And the car came with plenty of upgrade and personalised options to purchase.
April 29, 2024
Unprompted review
Reply from Stellantis &You UK - Vauxhall Croydon
Thank you for taking my call earlier today, I have have looked into this as discussed and can confirm that Power Red (GD6) is the same colour code as Cosmic Red which is the colour the factory confirms is on your car. So I am able to confirm that you have not paid for a paint that you did not receive as they are the (Two Coat Premium Metallic) option.
On further review of you pictures it could possibly be a batch mix on the touch up sticks supplied cause the variance in colour, This may sound silly, but these can sit around so the colour mix may have gone to the bottom, so a vigorous shake of the touch up stick may bring the colour back in line.
As discussed you will receive an email from my Sales manager confirming with the pictures of the paint that is correct, but when you can please come down ask for Arron Elliott my Vauxhall Sales manager or myself Stuart Sim (General Manager).
Thank again for yoor time today and we look forward to seeing you when you are able to come in and see us.
Reply from Stellantis &You UK - Vauxhall Croydon
Hi Natalie Byfield, thank you for taking the time to leave a review for us at Stellantis &You Vauxhall Croydon. We're happy we could meet your expectations!
Once again I come to show my…
Once again I come to show my displeasure because I had to pay £170 to clean the anti-pollution system, my van that I bought new always had this problem and I was always deceived with excuses and lies and no one did anything about it. I went on Saturday, April 13th, to leave my van for cleaning. It was agreed to go and pick up the van the following Saturday as no one was there to give it to me, I had to miss work once again to pick it up on Monday, and I was told that They didn't even have time to wash the dish because it arrived all dirty and full of mud and that's how they treat customers who have never failed with a single payment, unacceptable, regrettable
April 24, 2024
Unprompted review
Reply from Stellantis &You UK - Vauxhall Croydon
Thank you for taking the time to leave us feedback about your experience with us.
Really happy with the service from…
Really happy with the service from Viktor at Stellantis & You - we picked up our used Vauxhall Corsa and can't wait to put it to good use.
April 19, 2024
Unprompted review
Reply from Stellantis &You UK - Vauxhall Croydon
Hi Sk, thank you for taking the time to leave a review for us at Stellantis &You Vauxhall Croydon. We're happy we could meet your expectations! Thank you, and have a fantastic day!
Tracey service at Vauxhall Croydon was…
Tracey service at Vauxhall Croydon was world class. You don’t get that sort of service these days. Vauxhall you have an asset working for you.
April 17, 2024
Unprompted review
Reply from Stellantis &You UK - Vauxhall Croydon
Luqman Furqan, we're so glad that we were able to go above and beyond your expectations! Thanks again for taking the time to leave us this information about your recent visit. Take care!
Reply from Stellantis &You UK - Vauxhall Croydon
Thank you again for taking the time to let us know how we did. We hope you have a great day!
Great experience
My experience ordering my new Mobility Mokka was 2nd to none , Mark was very professional and quick , my new car was ordered and we was on our way within 30 mins . Will definitely be asking for Mark in the future.
April 12, 2024
Unprompted review
Reply from Stellantis &You UK - Vauxhall Croydon
Leanna Gray, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Professional and helpful experience
Viktor was very professional, helpful and friendly, we would highly recommend him to anyone looking to buy a new or used car.
April 9, 2024
Unprompted review
Reply from Stellantis &You UK - Vauxhall Croydon
Hello Ab, thank you; we appreciate your feedback! Thank you, and have a fantastic day!
Reply from Stellantis &You UK - Vauxhall Croydon
Tina Hurley, we really appreciate your positive review!
Great buying experience with Viktor!
Great buying experience with Viktor! Really pleased with the service
March 27, 2024
Unprompted review
Reply from Stellantis &You UK - Vauxhall Croydon
Grace, reviews like this give us motivation and help us ensure we provide a high-quality service.
Great customer service
Great customer service. Viktor was amazing. So helpful and informative. He made every step of buying the car super smooth and stress free.
March 27, 2024
Unprompted review
Reply from Stellantis &You UK - Vauxhall Croydon
Maezama Malik, thank you for your kind review; we are happy to pass along your comments to the team here at Stellantis &You Vauxhall Croydon!
Highly recommend Vauxhall Croydon
I have just upgraded my vehicle at Vauxhall Croydon and must say that I am very happy with the service provided by both Ahmed and Arron. I have been a customer with them for over ten years and would highly recommend Vauxhall as a Car Dealership.
Thank you for making me a happy customer.
March 21, 2024
Unprompted review
Reply from Stellantis &You UK - Vauxhall Croydon
Hi Sharon Hill, we are very happy to have provided you with such a positive experience! Thank you again for leaving us this response!
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