Stellantis &You UK - Vauxhall Wimbledon Reviews 

Anthony was extremely knowledgeable and helpful. Both in person and on the phone he made our visit very worth while and we came away impressed with his professionalism and excellent customer service. Highly recommended.

My experience was great. Nova was very efficient in helping me find a vehicle within my budget and that matched my personal preferences. Nova was incredibly kind, patient and made purchasing a new car an enjoyable experience! The process was also very fast! She was able to support in getting me sorted with a new car which I really appreciated! I really recommend her for anyone looking to buy a new car :)

Hey, I came in looking for a vehicle for my lil bro who has just passed his driving test & Nova greeted me at the door with such kindness and she full of energy, she was so nice to my lil brother offered us some drinks and gave us her attention which I truly appreciate.

Hats Off. she is a star and I will be back in the new year with my lil bro to hopefully make the purchase!!!!

Ash was extremely attentive and helpful. As foreigners who speak another language, we felt very welcomed and comfortable. His service was outstanding and made a big difference to our experience. Thank you Ash!

Ash helped get my new Corsa.
I love the car and the service was amazing.
Really helpful and informative.
Definitely coming back

Matri was efficient and extremely patient. I would recommend the level of service was excellent.

Amazing lady Nova, she’s so helpful guides you. She really helped my Neice and I when we came to pick up the car. I cannot recommend her enough.

She’s very welcoming and warm with exceptional service. Please when you go to Stellantis and You Vauxhall Wimbledon. Request for Nova you’ll be rest assured with any doubts or confusions.

Nova is a star she helped my Daughter so well. She was so relatable with everything very patient and not overwhelming. She’s so informative especially considering how nervous we were.

Very much reassuring too honestly if you go guys please try and get Nova to assist you. She’s literally your safe haven in terms of finding a car tailored to you.

Custom service was excellent from maitri

“M” serving me on the phone was very pushy for me to purchase the car - I had reserved the car online so had 5 days to make a choice on whether to go ahead with the purchase and within 24hrs of me speaking to her she was telling me that I had to make a decision otherwise she would be showing other customers the car I had reserved - I had to remind her that I had 5 days to decide. I eventually decided to go ahead with the car and wanted home delivery, they said they would charge £150 but website said first 10miles is free and every mile after that is a £2 charge so should have only been £8. When I told them this they brushed it off and made it out like I was making a fuss - God knows who is pocketing the extra cash that they’re making by ripping people off. Emailed “M” my home address for car delivery and the time I would be free but the driver ended up going to the wrong address as the postcode was not given to the driver by the team. First I was told he would be 15mins late, then 40mins and then 1hr as the driver had gone to a totally different direction to my house so instead of getting the car at 11am as requested, it arrived around 2pm resulting in me being late for work (There is definitely a lack of clear communication within the Stellantis Wimbledon team). Vauxhall Corsa car was in a very bad state - bonnet not aligned, mud on the windows and severe condensation in the front and rear headlights which I was initially told by “M” was the reason why the previous MOT had failed despite the car being a 2022/2023 make, only driven 3000miles and had never left the showroom. I was told the condensation had been resolved and so MOT had now passed prior to purchasing which clearly was not the case. The manager “T” who I was liaising with at the time was extremely unprofessional and lacked customer service skills - despite the wrong address being given, the car delivery being 3 hours late and being in a horrible state, he was rude, making sarcastic remarks over the phone and was not willing to come up with any resolution, instead saying that he would cancel the order when I had already waited soo long for the car to arrive. When I asked for the email address of the Stellantis head office to make a complaint he said that he did not have it and was confrontational saying I was being “unreasonable” for which I reminded him that as a customer I had full right to make an official complaint if I was not happy with their service. Eventually, I decided to return the car on arrival as I was not happy with its condition and the overall service of the team I had experienced. It took Stellantis 2 weeks to give my total refund back, during which they would hardly respond to my emails and I had to keep ringing the branch for an update. Finally, I had to cc the email of the head office (which I found online) into the email trail - this resulted in them being a bit more responsive to my emails and me finally getting my full refund. It was a really stressful experience for me - not sure if this is the case for all Stellantis branches but the Wimbledon branch I would definitely avoid in the future!

i found nova very polite and lovely, I would recommend her to anyone to buy a car from. my experience was smooth and effortless

Nova was so good she was like a sister who really took her time and was so caring she deserves a promotion. She took all my worries away and was very reassuring I’d definitely recommend her to anyone. After a long day she managed to get me a car that’s suitable for my needs. Please guys ask for Nova can’t recommend her enough.

Matri Patel was very friendly and professional. Explaining all of the features in the car. A very smooth process from start to finish. Very quick handover and I would definitely come back in the future.

Reece was great in helping me get the car I wanted. Very happy with the deal.

Was interested in buying a new Citroen e-SpaceTourer, which had a reduced price.
Wimbledon branch phoned me up at 10:30am today to say it was available again as another customer had been declined finance.(I had phoned the week before wanting to view it).
Made an appointment for 12:30pm and drove an hour 15 minutes to get there.
Whilst looking at the vehicle and before going through the numbers to buy it, was told by the manager, that another customer had just put down a deposit and I couldn’t buy it !
What a shocking way to treat a customer, phone them up, arrange an appointment and sell the vehicle to someone else during the appointment.
I feel very badly treated.

It’s now Wednesday 17th December, 5 days after your reply and nobody has been in touch.

They scraped my vehicle. I brought my van to replace some parts at Stellantis & You Wimbledon. After the job was done, I discovered an obvious scratch on the side of my car so I called to complain. They asked me to bring my vehicle so that they can inspect and do body work. So I brought it. The guy at the desk Nathan took a video of the damaged part (without me present and letting me explain) and came back to me saying 'The damaged part doesn't look fresh'. He said they will check their CCTV footage first and get back to me, however, no news thereafter. I called them but it is impossible to get hold of a human on the phone. The mechanic guy had often called me to keep me posted on the repair process and cost quotes (as they want to make money) but the service desk stopped communicating with me because it's no longer convenient for them. Also the young blonde girl at the service desk has a bad attitude, she is sat on her work chair as if she is in her home sofa and checks/chats on her phone even though there are customers waiting to be served. Not professional. I will never go to Stellantis & You for any services, and my future vehicle purchase will never be from Stellantis, either.

Brilliant customer service from the second we walked in. Nova couldn’t have been more helpful with any questions we had and helped put me at ease with the whole process. Thank you again Nova and the team, much appreciated.

Great service, friendly people.

My experience with this business was deeply disappointing. The staff demonstrated a severe lack of professionalism, urgency, and basic customer service standards. The attitude displayed was dismissive, judgmental, and indicative of inadequate training. It is clear that significant investment in customer service and sales education is urgently needed. Based on this experience, I strongly advise potential customers to take their business elsewhere. I would place more confidence in an informal online marketplace than in this establishment.

Mehdi was exceptional throughout the buying process. He clarified every question we had, offered drinks and made the whole sale process cozy for us. Wishing him the best for future