Stewart Travel  Reviews 

143
TrustScore 4.5 out of 5

4.3

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Rated 1 out of 5 stars

If I Couod Give a zero I would! Took my money when the holiday was sold, the. Tried to offer me the same holiday at increased price! very poor communication and customer service afterwards, will nev... See more

Rated 5 out of 5 stars

Booked Mauritius in August 2025 through the Kilmarnock branch to depart May 2026. Our flights were booked via Dubai. Thankfully in April without any issue the staff in Stewart travel did not hesitat... See more

Rated 5 out of 5 stars

Booked a holiday to Canada and Alaska using the Helensburgh office. All staff were friendly, professional and answered all my questions promptly. They were fantastic with rearranging the trip for me d... See more

Rated 5 out of 5 stars

I went into Stewart Travel not knowing where I wanted to go. I spoke with Jo who advised us about places to go and she was very knowledgeable about the places that she advised us about and we ended... See more

Company details

  1. Travel Agency

Written by the company

A world of experience - for over 40 years, we've used our knowledge to put a smile on your face! There's no holiday request too small, too big, or far-fetched for our experts!


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4.3

Excellent

TrustScore 4.5 out of 5

143 reviews

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4.3

All reviews

(143)

25 reviews in the last 12 months

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Rated 5 out of 5 stars

Highly Recommend

I have used Stewart travel for a number of years. I always deal with Mary Wardrope at their Irvine branch. She always finds me what I am looking for at a competative price.
Highly Recommend

September 15, 2023
Unprompted review
Rated 5 out of 5 stars

Amazing and always a very personal service

Amazing service and always very helpful.
Some family members could not make the holiday and Diane and the team at the Irvine Branch, went out of their way to help.
Hotel booked was amazing, flights and transfers were just has they promised. ❤️

October 4, 2023
Unprompted review
Rated 3 out of 5 stars

Seat mix up

Booked with Ayr branch. We discussed seating and chose our seats near the front of the plane as my wife has a mobility problem. However when booking passes arrived the seats were near middle of plane and window and middle . We wanted an outside seat . Phoned Ayr branch and received an apology. However we were not told that we could change seats online. I luckily managed to do this . Other than this we had a good holiday.

September 19, 2023
Unprompted review
Rated 3 out of 5 stars

MyCanada Trip September

Overall the agent who worked with us booked good hotels and excisions for us, the Air Canada Flights were a disappointing, we were not made aware that the tickets were SBY, ie stand by and that meant if the plane was overbooked this could have kick us off. This travel agent did not mentioned this at the time of booking and we ended struggling when we tried to book seats so we could seat together, in-fact we could not do this, we were just allocated what was left at the gate. Air Canada said its down to your agent. BTW do not fly Air Canada, worest carrier I have flow over 35 years.

September 22, 2023
Unprompted review
Rated 4 out of 5 stars

Excellent service

Excellent service. Sam answered all our queries promptly, and our trip went well. (Baltic Tour plus train/ferry/hotels going and coming.)
Minor concern that we only received our documents about ten days before we left. However, we understand the delays involved, and were advised about them by Sam. Thanks!

September 20, 2023
Unprompted review
Rated 5 out of 5 stars

Dubai *****

I have just returned from a holiday to Dubai with my family staying in the Voco Bonnington hotel that was booked for us through Linda in the Helensburgh branch of Stewart travel. The holiday was superb and the staff, accommodation, breakfast & location were all fantastic. We all loved everything about the hotel & our rooms were beautiful, definitely 5* as stated.
We had no issues with our flights or the connection taxi's, everything arrived on time and there we're no issues at all. The value for money with this holiday was superb, as is always the case when we book our holidays through Stewart travel. Tickets arrived on time as always and if there had been any issues I knew help & advice was only a phone call away. I would definitely recommend Stewart travel, Linda and all at the Helensburgh branch staff for their fantastic customer service....next holiday already booked :-)

September 6, 2023
Unprompted review
Stewart Travel  logo

Reply from Stewart Travel

Hi Sandra,

Thank you for leaving the review!

We are thrilled Linda and the Helensburgh team always provide fantastic customer service and find the best value for you.

Enjoy your next holiday!

Kind regards,
Ruth

Rated 1 out of 5 stars

Don't trust Stewart travel and wouldn't use again.

We went into Stewart travel Ayr shop in January with or 3year old daughter.
We were greeted by staff and sat and looked at numerous holidays until we got one to suit which was to the Algarve,flights ideal everything was fine as this holiday included 3 days pass to zoo marine,which was why we ended up booking it at over £2200,,as she was going through holidays I had my phone open looking at jet2s website at same holidays.The price she told us was exactly what jet2 quoted online,then she says she was giving us £100 off ,so £2200it was .
A few days before holiday when we received tickets paperwork for transfers etc through post I noticed no zoo marine tickets.so I called up shop and was told that person didn't work there anymore and the tickets were never in our price so not getting them ,but I could buy them from them,which I didn't,
So on holiday we got talking to a few couples and found out they booked direct jet2 and guess what all included in the same price we paid which ours were not.
When I called in there was no help and all I got was we will sell you them.

Sorry no thanks we went one day there as daughter was so disappointed and cost us an extra £140,so guess what always book direct with jet2 or whatever company and you won't get done out of money,

Never use Stewart travel that was lesson learned

September 8, 2023
Unprompted review
Rated 5 out of 5 stars

Best travel agents on the high st

Jayne and colleagues at Stewart travel are always very helpful and give excellent advice on planing holidays highly recommend them.

August 26, 2023
Unprompted review
Stewart Travel  logo

Reply from Stewart Travel

Hi Maureen,

Thank you for taking the time to review us!

We are thrilled Jayne and the team at our Paisley store are always helpful and give you excellent advice!

We hope to see you in store soon.

Kind regards,
Ruth
Stewart Travel

Rated 5 out of 5 stars

Sun sea & Sidari

Travel consultants, helped us pick a location, based on family needs ,what we wanted, activities etc. gave us some ideas that we hadn’t even thought of.
Customer care and after care was excellent.
Holiday was Stress free. We were back a week and we popped back in to rebook same location and hotel for next year. Thanks to all staff

July 31, 2023
Unprompted review
Rated 3 out of 5 stars

Not ideal for single traveller since no singles are permitted a balcony.

I did not have a balcony nor air-con only a huge fan with a huge nose cone fit for a rocket. I didn't use it.
The electrics in the hotel were in need of repair /unsafe and dangerous. Hotel staff were helpful and friendly and the bed was a decent size. Breakfast was the same every morning /basic. The hotel is well named. Not recommended for a quiet holiday.

July 26, 2023
Unprompted review
Rated 5 out of 5 stars

Hi just back from 11 night holiday to…

Hi just back from 11 night holiday to Turkey booked with Stewart travel paisley can't thank amanda enough for getting us the perfect holiday now looking to go back next year and lyndsey has been looking at hotels for us brilliant staff at Stewart travel paisley

July 23, 2023
Unprompted review
Rated 5 out of 5 stars

Just back from a great holiday booked…

Just back from a great holiday booked through Stewart Travel who helped us plan this wonderful family holiday. Everything was great down to the finest detail, flights,hotel, transfers etc. Good friendly helpful staff.

July 21, 2023
Unprompted review
Rated 4 out of 5 stars

Great local travel agents

Always book with Stewart travel great company very helpful with everything you ask them after not flying since 2018 covid family health etc we thought things would be a bit different at the airport but Stewart travel made us feel at ease about our journey staff are so friendly and go out there way to help you.

July 8, 2023
Unprompted review
Rated 5 out of 5 stars

Another successful holiday …

Have booked many holidays with Stewart Travel in Prestwick, and have nothing but praise for this branch. They take the stress out of travel by doing everything for me, which I truly appreciate as I get older and find online things difficult to navigate. Every member of staff is very friendly and knowledgeable. I wouldn't use anywhere else.

July 8, 2023
Unprompted review
Stewart Travel  logo

Reply from Stewart Travel

Hi Fiona,

Thank you for taking the time to review us.

We are thrilled you have nothing but praise for our Prestwick team!

We hope you have an excellent holiday, and see you in store soon!

Kind regards,
Ruth
Stewart Travel

Rated 5 out of 5 stars

Safe Hands Holidays with Stewart Travel …

Having used Stewart travel for many years I know my holiday plans are in safe hands with Jayne in the Paisley branch. She always takes interest in the travelers requirements and ensures that the holiday is matched. Jet 2 let me down this time with a four hour flight delay which resulted in not getting to my hotel till 4am (no fault of Stewart Travel)

June 19, 2023
Unprompted review

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