Stickythings Limited Reviews 1,371

Reply from Stickythings Limited

Jul 4, 2023

Because you have given a completely false representation of the situation, we have decided to refund your order in full, despite it already being printed and us losing money on the order. You can go elsewhere sooner rather than later and pay a higher premium for your labels.

17 orders to date, not one positive review left previously. We get really busy and have a delayed turnaround for a short while and you give us. 2* review despite stating the quality of product is excellent. How is that for loyalty?

Try going elsewhere and tell those businesses that Covid shouldn't have affected their business, when they've lost staff, lost finances and won't recover for probably a decade. Complete ignorance.

Reply from Stickythings Limited

Jun 26, 2023

To date we have dispatched 53,699 orders as a business. We do not know who you are? Check out our genuine reviews on our website to see the real and recent feedback! Trustpilot is a dumping ground for illegitimate reviews, hence why we left the platform a few years ago in favour of another.

Reply from Stickythings Limited

Updated May 30, 2023

These negative reviews are getting seriously more and more stupid as time goes on. I'm not going to be pleasant anymore.

Here is what it states on our delivery times page. It's very clear.
https://www.stickythings.co.uk/delivery-information/

This page is linked to at the checkout, with a heading IMPORTANT INFORMATION in a big yellow banner.

Jade ordered some paper labels on our website in the late evening (11:07pm) on the 23rd. It's now the 30th. We've just had a bank holiday weekend.
In terms of time we've had to produce her order from that evening is: 2 full working days before she put in a paypal dispute (which puts money on-hold in our account).

Currently, our approximate turnaround for paper labels is as stated on the page above: 1-3 working days from proof approval. Her labels were due for dispatch today, we have the artwork files processed and ready to go. She however asked for a refund, instead of receiving her labels tomorrow (3 working day turnaround).

I refunded the order in full as requested. Now we receive a 1* review. It really makes us wonder why we do what we do. But we've come to the realisation that it's a small minority that always spoil things for the majority. Jade is another one.

If our prices go up soon, it's going to be because of the extra hassle dealing with people with this entitled modern immature attitude who continue to refuse the read the content on the website before ordering. Then blame those working hard for little money for their ignorance. The time this is wasting is absolutely staggering.

Please to all potential clients, read all the reviews on the website, you'll understand it's small amount of people who just dont read, expect a same day dispatch or who have made mistakes that have issues and leave reviews 100% of the time. Today we dispatched 58 orders, we might if we're lucky receive 1 or 2 reviews from those. The vast majority are completely happy and return time after time. We came in over the bank holiday weekend to ensure orders got printed rather than spending it with the family to be met by this on a Tuesday afternoon.

Why do we bother doing it?

We have produced 122 orders between this review and the one below, to put the negativity into perspective.

Reply from Stickythings Limited

May 25, 2023

Hi Emmy,

We didn't get to your support ticket because you updated it multiple times over a period of days. This changes the priority in our queue, putting it to the back of the queue. Sending us multiple messages for the same issue is only going to add extra labour for us as we have deal with each response. Because you created your ticket on the 22nd, updated on 23rd, again on the 24th and again on the 25th (today). It never had the chance to get to the front of the support queue. We have over 50 support tickets daily to get through, we simply cannot cater for these repeat responses.

We also advise against doing exactly that.

With regards to your order, we dispatched a working day late as we're very busy. However we do clearly state in our turnaround times that are linked to at the checkout that they are a guide only. We simply cannot envisage if a press goes down, staff are sick etc etc. We're a small business offering a decent service at a very good price. To give other potential clients reading this a perspective, between this review and the last negative review, we have produced and dispatched 449 orders. We have only received 1 other review. We roughly receive 1 review for every 500 orders, which is a real shame as it doesn't show how good our service is that we provide. 100% of disgruntled clients typically leave a negative review however, on every review site.

So for a single day over a turnaround that we didn’t ever promise, here we are again with a disgruntled client that leaves a 1 star review. Despite her labels being excellent.

Reply from Stickythings Limited

Updated May 17, 2023

I think our reply in your review sums it up perfectly. We’re not Amazon and we’re a small business with a small team. Our newborn daughter was admitted to hospital for a week, something we’d rather keep private rather than put it across the website. That was the emergency. Despite that, we’ve worked overtime to keep jobs going out, mostly on-time. I refunded your order, not because you asked, but because I’m not willing to do work when PayPal has withheld the money.
The delay was borne due to you not supplying correct artwork, we had a backlog of orders to clear and yours was one of them. They are all being cleared by tomorrow morning.
FYI, more staff equates to more expensive labels.

In terms of negativity, 100% of disgruntled clients leave a negative review, only around 1% leave a positive review. We have over 2000 positive 5* reviews across multiple platforms with an excellent rated service. With 26,000+ clients, you’ll always receive negative reviews, even if you’ve completed a good service.

With regards to a disclaimer, we state that delivery times are not promises and that delays can happen, it’s linked to on the checkout page. However 99% of orders are dispatched within 5 working days.

Reply from Stickythings Limited

Jul 28, 2022

Here you are again, for the second time leaving a review on another platform because you are very bitter about your own mistake. Throwing accusations and insults, again that are completely false.

As we stated on Reviews.io, (our current review platform) where you left your other negative review, we produced your order within 4 working days. At the time of your order, we had a 2-5 working day turnaround clearly stated.

Because you failed to read the delivery/turnaround information, your expectations were false and now you blame us.

In a large yellow box on all our checkout pages, it mentions about out turnarounds. It also mentions it on the product pages you ordered from. We provided it, you walked straight past. Anyone can check and verify this.

We also have a full support system where you can click to contact us. So to say you couldn’t contact someone is an outright lie.

You assumed that we could produce your custom labels within 6 hours of receiving your order and that they’d be dispatched by DPD on the same day, because we offer a ‘next day courier service’. Your ignorance of the processes involved is not our fault. We clearly mention all about this.

If we’re arrogant and rude for pointing out your own mistake, then so be it. At least we have some integrity. You failed to read the information we clearly provided, it’s that simple. Then it was you who were rude and arrogant in all your communication.

What a society this has become, where people feel they can throw false accusations and lies publicly towards hard working businesses with no retort, then falsely play the victim, at the expense of other that have done no wrong.

I’ve personally had enough of it, as you can tell from my response.

For others reading this, we stopped using Trustpilot due to their expensive service, we now use reviews.io

Trustpilot has become a dumping ground for the minority of disgruntled clients, those with an axe to grind. We produce over 100-200 orders per week, but most happy clients don’t leave a review. Every client with an issue (usually theirs) leaves a bad review on both platforms to try and do as much damage as possible.

Yet we still have an excellent rated service, because these clients are such a small minority of our business.

Reply from Stickythings Limited

May 16, 2022

Let's be completely transparent shall we.....

The client ordered on the Friday 29th April, 10:20 am.

Emailed us on the 3rd May suggesting that we hadn't met her expectations and we were being fraudulent as she was expecting delivery less than 1 working day after she ordered. At that point in time, we had over 90 orders in front of hers to produce.

After a bank holiday we're usually fairly busy as we have to catch up on the extra day we're not in, makes sense that there will be a slight delay. However, Vicky responded just over 24h later on the 5th at 9:30am in the morning with that effect, plus stating the turnaround is approximately 5 working days. Meanwhile the order was in production.

The client then on the 5th emailed to ask for a full refund, saying they had sourced the labels from another supplier who had turned them around already. She stated that "I'm sure no materials have yet been used." so could we arrange a refund asap, despite us having them in production. She wouldn't let us know the supplier capable of this production speed for her other order (which apparently was cheaper too) despite us asking. We asked for proof as this would have resulted in a full refund being issued. She misunderstood our intentions and said it was cheeky to even ask.

The labels were dispatched on the 5th, as they were ran the previous evening, so no refund was available. The order was received on the 6th by the client, just 4 full working days after the order. Not a bad turnaround for a £15.83 custom product order.

10 days after receiving the labels, the client emails again to ask for a refund. Stating that some of the labels were miss-aligned. The reason for the miss-alignment was due to the client putting a very thin 1mm border on her labels, despite our artwork guidelines stating that we have a safe-border of 2mm due to machine tolerances. The client also didn't supply bleed with the thin border, so again, this further exaggerated the alignment on very small labels. She designed online rather than paying a small fee for and having a professional proof, so it was the clients responsibility to get the artwork correct.

We offered to refund those labels that she was unhappy with as a good will gesture if she sent them back, however she then refused to send them back to us, stating she's not going to waste anymore time arguing, despite us already saying we're happy to do so. Also claiming that she would be expected to wait for a refund for a long time, not something we had said.

I think that is as transparent as we can be on the situation. You simply can't please everyone, especially when they send you less than quality artwork, ask for it to be rushed through beyond your service and want it yesterday.

Reply from Stickythings Limited

Mar 31, 2022

Thanks for the review!

We accidentally left the print head on its highest mode after printing some thicker window material, hence the less than optimum quality (ink has to travel further so is less accurate).

The thought of sub-quality labels going out the door because of one of our mistakes isn't something we tolerate, so thanks for the heads up and I'm happy you like the reprinted labels.

Kind Regards

Matt

Reply from Stickythings Limited

Apr 1, 2022

The absolute lies coming out of your mouth Hashemi!!

Let's get this straight. You placed an order, which you designed online. On your order you asked us to see if the wording was legible as you thought it was on the small side.

We printed the order and we looked at the text and deemed it unsuitable, so we messaged you to say that if you changed the artwork we'll reprint a different version free of charge.

You waited over a week to get back to us, then said that we should send them to you anyway as you're in a rush for them. So we sent them out.

You then replied to say that the labels didn't look like the last order you had with us and we printed them incorrectly. What was actually the case was that you redesigned your labels and you didn't design them like your last order, you reduced the size.

How any of that is our fault is beyond our comprehension. There seems to be an unwillingness to accept when you've done something incorrect, blaming others for your own issues. Not this time Hashemi.

" A good business will try and make it right" - Yes, hence the offer to change your artwork after we've printing it, before it went out the door.

If it pleases you to lie to the public to get your point across to mitigate your own mistakes, that's up to you, however don't think for a moment we'll accept your outright lies.

Honest service, that's what we offer. Hence this honest reply.

Reply from Stickythings Limited

Mar 22, 2022

Dear Amy,

Whilst we appreciate your frustration, you have ordered something that is considerably large and it takes time to produce. I'll give you an example; most of our orders consume roughly 1-2 meters of vinyl material at most. These can be expedited quickly. Your order consumes over 80 linear meters alone.

To print that much vinyl at high quality takes days, not hours at 4.4m/h. Because your labels are so large (ie signage), we cannot run them overnight as we do with others to speed up processes, so they have to be produced during working hours so that we can ensure top quality. I'd be sure many other suppliers that use the same equipment and print quality as us would face the same issues. Signage companies would probably have been quicker, but way more expensive and lesser quality.

Vicky has been responding to you to keep you updated as much as we possibly can. However we also have other work to produce at the same time as your order, so the presses have to be shared accordingly.

I can assure you we have been running your order non-stop since approval, it's literally going as fast as possible and has just completed in full today.

We will arrange a pallet courier to collect asap from us, as the order is so large in size it cannot go with our standard courier.

Kind Regards

Matt