Stickythings Limited Reviews 1,371

Will give three stars as they did issue a refund, they were slow processing my order so agreed to refund. Very strange company, never seen customer service enquiry saying if you aren’t polite enough we won’t answer your messages, the actual customer services were great but think they are putting people off by saying they might not bother to reply to you if you don’t say hello but instead message where is my order? I wouldn’t personally message that but would still expect someone that did to receive a response. Wont be using them for this reason and that it took too long for my order to be processed..

I want to start this by saying I am very happy with the product delivered and the service. I have ordered labels for my products twice and will happily continue to use this company.

The reason I am writing this review is that I had some small concerns after I ordered because there was some unusual language on the checkout page with regards to them not answering customer service emails that are not polite. This lead me to search for reviews about them and I read a few negative reviews about their customer service (and it actually seemed to me to be the owner's interactions perhaps).

My advice to the owner would be to leave things to your customer service team, they seem superb. No need to respond to reviews, as there is nothing to gain. I also think you should change the language on the confirmation page (maybe it was the help page) about not responding to customers, this raised an unnecessary red flag for me.

Overall, I am very happy with the product, the customer service (I did contact them post-purchase to enquire about timelines), and the delivery. If you are having any doubts or reservations, I would set them aside and make your purchase.

Excellent communication and such good quality labels. Ordered from another company before and wasn’t too impressed, so glad I came across Stickythings, I won’t go anywhere else now. Really happy with them and their services.

Strange website, poor communication, slow slow turnaround.
I ordered labels, but due to my own mistake with the fiddly website (upload artwork, then back to the order to click another button to say 'yes I've uploaded', there was a delay of a few days. However, I've now been waiting another 9 days since that, and haven't even seen a proof yet. Comparitively cheap, but it's not hard to see why.

UPDATE: credit where credit is due. Despite the original proofs taking slightly longer than advised they more than made up for it by then despatching them the following working day after approval. They arrived today wel within the timescales and they are perfect. Top work 👍🏼

Good quality labels and at a decent price. One of the few to have no MOQ on orders. Sadly they seem to be struggling a little with times currently. Website currently states to allow up to 24 hours for a proof, it’s now been 41 hours and still no proof. An email was sent yesterday and another today, the first being 24 hours ago with no response. Matt seems adamant in a few other responses to other people that they will respond to tickets quickly, and keeps referring people to the yellow notice at checkout. I did see this (and I agree, it’s unmissable) but it doesn’t mention proof times, only despatch times once approved, so there is no notice about a delay in proof times.

Should I receive a response to my emails or a proof in the near future and the labels be sent within timeframe, I will be happy to amend my review.

UPDATE:
No ticket numbers. One email sent to the address on the top of the website yesterday at 14:52 and another today which was just a reply to the order confirmation email, so not sure if they got picked up anyway, but I never received a response with a ticket number for either of them.

Proofs all approved. Wasn’t aware they needed bleed as we’ve never added it on before for similar labels, it will bare it in mind for next time.

Product is satisfactory; however, it always takes longer than the suggested lead-time to deliver and the customer service isn't always great.

Really quick turnaround and great quality.

Great quality for a good price. Will be reordering.

I use sticky things for all my product labels. The quality of the labels is amazing and the customer service is excellent

Great service, the stickers we ordered arrived promptly & are of really good quality. The ordering process was straightforward & I'll definitely be ordering again.

Great service. Quick delivery. Thank you!

Desperately needing a proof check before printing. My final online version did not agree with the prints they supplied. A Proof check would have solved this!

Long lead time…

I was really worried that the stickers weren't going to arrive in time, and after waiting the '6 working days' with no news I emailed the company, and was assured they'd meet my deadline. They did arrive just in time at the end of that week, which I was thankful for, but the worry leading up to a big event wasn't great.

Excellent service. I've had to change my design last minute and they dealt with it very timely.

I love this company and their products, really happy with my paper labels, they look stunning on my candles and products. Customer service was very good and the system very easy to use. Many thanks

Use these guys frequently for my skincare small business and can’t fault the service or quality! Labels are more than waterproof, they are heat and oil resistant etc - I can stick hard in the dishwasher on hot to reuse and they come out perfectly. Friendly and helpful staff that are always available to help makes the process easy.

Fab service always so helpful! Thank you will be reordering again!

Ordering my labels was easy online but I did get the size wrong. I contacted customer services (via the ticket schem) and they replied within 2 hrs and sorted it all out. My labels were ordered that same day and I received them in the post within 2 days. So super fast delivery. Very happy with the whole process and my labels are perfect.