Very well informed and polite staff, good surroundings, kept me informed regarding work to my car which was completed on time and my car was valeted before return.
Company replied
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See what reviewers are saying
Fixed fault and even provided extra parts not covered by warranty free. Local Audi dealers would not look at the car for 4 weeks, booked in within 48 hours car fixed in 24 hours, cleaned inside and ou... See more
Company replied
We recently purchased another car from Tej, and once again, the experience was absolutely fantastic. This is actually our second time buying from him, and it’s easy to see why we came back. Tej is k... See more
Company replied
Do not use this dealership. Closed early without warning after telling me to collect my car. Wasted journey and no apology. No management accountability. The way I was treated made me feel unwelcome.... See more
Company replied
Company details
- Car Dealer
- Car Inspection Station
- Car Manufacturer
- Car Repair and Maintenance
- Oil Change Service
- Used Car Dealer
Written by the company
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Written by the company
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Contact info
Bicester Road, HP19 8AL, Aylesbury, England, United Kingdom
- 01296 840 613
4.1
Great
76 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Katie looked after me excellently
Katie looked after me excellently. I trusted their advise.
May 29, 2025
Reply from Stratstone - Audi Approved Aylesbury
Hi Darrell,
We're happy to hear that you felt well-cared for and trusted the guidance provided by Katie.
Customer Services
Reply from Stratstone - Audi Approved Aylesbury
Hi Chris,
We appreciate you taking the time to share your positive experience.
We are so glad to hear Finlay was helpful and professional.
Customer Services
Reply from Stratstone - Audi Approved Aylesbury
Hi Mr Gadsden,
Thank you very much for leaving a 5* review.
We really appreciate it!
Have a great day!
Customer Services
Reply from Stratstone - Audi Approved Aylesbury
Hi Keith,
We appreciate your kind words about our team's politeness and helpfulness with timings.
We strive to provide excellent customer service, and we're glad you had a positive experience.
Customer Services
Reply from Stratstone - Audi Approved Aylesbury
Hi Mrs Rowe,
We appreciate your kind words and are glad you've had consistently good experiences with our customer service.
Customer Services
Booking and service carried out with…
Booking and service carried out with great efficiency.
Made to feel that my custom was appreciated nothing was to much trouble and service receptionist very helpful
April 24, 2025
Reply from Stratstone - Audi Approved Aylesbury
Hi Paul,
We are delighted to hear that you found our service efficient and that you felt your custom was appreciated.
We appreciate your feedback and are glad you were happy with the service you received.
Customer Services
Audi Aylesbury
Billy-Rae, Paolo and Kevin have been a tremendous help with exchanging our car.
We wanted to remain with Audi and the team did everything they could for us to stay with them.
April 24, 2025
Reply from Stratstone - Audi Approved Aylesbury
Hi Sam,
We're thrilled to hear about your positive experience with Billy-Rae, Paolo, and Kevin.
It's wonderful to know they went above and beyond to ensure you remained an Audi customer.
Customer Services
I have always used Audi Aylesbury for…
I have always used Audi Aylesbury for my car servicing and repairs and I happy to do so.
April 11, 2025
Reply from Stratstone - Audi Approved Aylesbury
Hi Brian,
Thank you for your continued loyalty.
We appreciate your positive feedback and are committed to providing excellent service to all our customers.
Customer Services
They kept me updated on progress with…
They kept me updated on progress with my vehicle. Finlay was especially helpful. He informed me of the money I would save taking out a service plan for my vehicle. I will definitely be using as my go to dealer.
April 10, 2025
Reply from Stratstone - Audi Approved Aylesbury
Hi Mark,
We are thrilled to hear that you found our service helpful and that Finlay was able to provide you with valuable information regarding your vehicle.
We strive to provide our customers with exceptional service and appreciate your positive feedback.
Customer Services
Very poor business practice - Aylesbury Audi
A few weeks ago I booked my Q5 for an oil service and MOT. I also asked that they look to see if there is an oil leak, as I thought there was a slight chance of one, and the warranty is nearly at can end. They quoted me a price if £350 for this. When I arrived this morning to drop the car off, the service reception said that if they found no additional work under warranty they would charge me a further £140 on top of the £350. I explained this was not what I had be quoted on the phone and it was ridiculous to charge me £140 if they DID NOT see an oil leak when doing the oil service! I took my car away without any work done as lost any trust in the dealership, and now will get the work done elsewhere. Very poor business practice, and unacceptable treatment of a customer.
I rebooked the warranty work with York Audi (JCT 600), as I split my week between York and Aylesbury. What a difference. York Audi were excellent, and fixed the fault wuthout quibble and without the threat of unfair charges. It turns out the very fault my car had was the subject of a uk-wide safety recall two months later!
Any way, York Audi has my trust and continued custom, Aylesbury Audi does not! Oh well...
April 15, 2025
Unprompted review
Reply from Stratstone - Audi Approved Aylesbury
Hi Richard,
We understand your frustration with the discrepancy in the quoted price and the actual cost of the service.
It's important for us to ensure that our customers have a clear understanding of the services and costs involved.
We apologise for the inconvenience and disappointment this has caused.
We will review our communication processes to prevent similar situations from occurring in the future.
Customer Services
Good Service
Service reception and personnel were on the ball, nothing was to much trouble.
March 11, 2025
Reply from Stratstone - Audi Approved Aylesbury
Hi Keith,
We appreciate your feedback and will continue to strive for excellence in all that we do.
Customer Services
Reply from Stratstone - Audi Approved Aylesbury
Hi Manjit,
We appreciate your kind words and will share your feedback with the team.
Customer Services
A very good experience
I was well looked after and I’m very pleased by the service and what was done
February 27, 2025
Reply from Stratstone - Audi Approved Aylesbury
Hi Paul,
Thank you for your kind words.
We are delighted to hear you had a positive experience and appreciate your feedback.
Customer Services
Great team at Audi Aylesbury.
February 24, 2025
Reply from Stratstone - Audi Approved Aylesbury
Hi David,
We appreciate your kind words and are thrilled to hear about your positive experience with our team.
Customer Services
Great service all round
Great service all round, with reminders of my appointment beforehand, updates of the proceedings during (including a free live video vehicle check) and considerate aftercare. Would highly recommend.
January 21, 2025
Reply from Stratstone - Audi Approved Aylesbury
Hi Tony,
Thank you for your kind words.
We are delighted to hear that you had a positive experience with our service.
We strive to provide our customers with the best possible care and appreciate your feedback.
Customer Services
Reply from Stratstone - Audi Approved Aylesbury
Hi Rama,
Thank you for the five stars.
Customer Services
Battery flat three weeks after service…
Battery flat three weeks after service where its condition was allegedly checked on and rated green. Very irritating and not at all what I paid for
December 9, 2024
Reply from Stratstone - Audi Approved Aylesbury
Hi Chris,
We understand your frustration with the battery issue.
We strive to provide excellent service and are disappointed to hear about your experience.
We appreciate you bringing this to our attention and will investigate the matter further to ensure similar situations are avoided in the future.
Customer Services
Just a great team of guys and girls…
Just a great team of guys and girls very helpful very attentive can’t fault them.
December 5, 2024
Reply from Stratstone - Audi Approved Aylesbury
Hi William,
We appreciate your kind words and are thrilled to hear about your positive experience with our team.
We strive to provide excellent customer service and are glad that our team's attentiveness and helpfulness made a positive impact on you.
Customer Services
Reply from Stratstone - Audi Approved Aylesbury
Hi Mr Viney,
A big thank you for leaving us a 5* review!
Have a lovely day!
Customer Services
Excellant service from the team
Excellant service from the team. Feel very secure with the work they have performed
December 7, 2024
Reply from Stratstone - Audi Approved Aylesbury
Hi,
Thank you for your kind words.
We appreciate your feedback and are glad you had a positive experience.
Evans Halshaw Customer Services
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