Stratstone - Audi Manchester Reviews 

Dear Sir or Madam,

I am writing to express my dissatisfaction with the service I have received at Manchester Audi, particularly regarding the provision of courtesy cars during servicing and repairs.

I have been a loyal Audi customer for over eight years, having purchased three different models during this time—from the A3 and Q3 to my current Q5. I have always appreciated the quality of your vehicles and trusted your brand and service. I am also planning to change my car again in September next year.

However, I have now experienced three very unpleasant incidents at the same dealership.

On each occasion, when my car was booked in for servicing or repair, I reserved a courtesy car approximately two months in advance. Under normal circumstances, this should allow sufficient time for proper arrangements to be made. I therefore expect that the courtesy car would be available upon my arrival.

Unfortunately, each time I arrived, your staff informed me that the courtesy car was not available because “the previous customer had not returned it on time.” I was also told that additional charges might apply. This same explanation has been repeated on all three occasions.

I find this extremely frustrating and difficult to accept. After long waiting times and repeated discussions, a replacement vehicle was eventually provided, but the entire process was stressful and disappointing. On each occasion, I have had to go through repeated back-and-forth discussions, explanations, and long waiting times, which have cost me a significant amount of time and energy. Moreover, the vehicle offered was always of a lower category than my own, which is not acceptable.

Booking a courtesy car two months in advance is precisely to allow your team enough time to plan and avoid such issues. Repeatedly giving the same explanation and creating unnecessary obstacles gives the impression that the dealership is unwilling to provide the service as promised.

Experiencing this once might be understandable, but this has now happened three times over the past few years, all at the same Manchester Audi location. This has significantly affected my confidence in your service and has been particularly disappointing as a loyal Audi customer.

I would like you to understand that such experiences do not only cause inconvenience but also damage customer trust. I will be reconsidering my options when I purchase my next car in September next year, and I will also share my experience with friends and colleagues.

I sincerely hope that you will take this feedback seriously, review your internal processes, and ensure that other customers do not encounter the same issues in the future. Saving small costs in this way risks losing long-term loyal customers, which ultimately harms the company’s reputation and interests.

Thank you for your attention. I look forward to your response.

Yours faithfully,
Weihua Deng

The young lady who dealt with my appointment was wonderful - a credit to your company. She kept me informed throughout the day and was very cheerful and courteous.

I took my car for service at Audi garage. Misha was very nice and did a good job. The rest of the staff are also very helpful and welcoming. I love being with Audi garage. Everybody does a good job.

All thye waiting and time it is taking and that i am having to chase things up.

Excellent customer service. I travelled from Bolton to Manchester after a disappointing experience at another Audi, and I’m very glad I did. What they didn't know is I am a Range Rover customer for 10years first time Audi owner and first time walking into your showrooms.
From the moment I arrived, I was made to feel welcome and treated with genuine professionalism and respect. My issue was resolved quickly and efficiently on the same day, which I truly appreciated.
A special thank you to Muhammed for delivering outstanding service he was attentive, knowledgeable, and made the entire experience smooth and stress-free. The rest of the team were equally friendly and welcoming.
I’ll definitely be returning for future services and upgrades despite the distance I rather be treated equally and respectfully.

Cancelled my order less than 24 hours after the purchase as I decided I didn’t want to do PCP. Still wanted a car just through another payment option. The salesman was very rude on the phone telling me “it’s not that easy” when I asked to cancelled, although I was well within my rights and the 14 day cancellation window. 4 weeks after the cancellation and confirmation email I am yet to receive my deposit back. I’ve called the garage on numerous occasions for the sales manager to be always busy and still no deposit back into my account. A thousand pounds is a lot of money to anyone but to this crowd it’s not worthy of attention it would seem
I wouldn’t recommend this garage to anyone , totally untrustworthy.

Although being a dealership and prices may appear a little high the customer care, the assistance and preciseness of knowing what is wrong with your vehicle makes you understand why the prices are like they are it is well worth it to have your vehicle serviced or repaired at this dealership

I'm always well looked after at Manchester Audi as well as my car! Kieran, Natalie and the team are fantastic!

Great experience everyone was very supportive! My car is in great hands

Car was 45mins late after I arrived at your specified time!
Not good enough! ☹️

4 and half hour wait for a service. Upon completion asked for all printout of all the problems assured me it was on its way 24 hours had past still no email had to phone up told its being sent. Finally got a email which was an invoice which is not what I requested. Got a courtesy call a few hours later and the manager told me it had been deleted and I had to go in a few days later to have it looked at again. Frustrated to say the least. Very unprofessional

Good comms, kept me updated and work completed as expected

Service engineer quick and efficient but service staff dilatory

The new car had faults from day one. Although these have since been fixed, it took over a month, and was after I was told that the car had gone through a full inspection (which took over a week, despite me being told that the car would be available to pick up the day after I signed the agreement).

When I received the car it was not of the specificaiton sold to me e.g. missing head-up display, entertainment system, lighting etc.

I was put under a lot of pressure by the sales team to sign the contract prior to the month-end. They never provided the specification sheet to me. When I queried it, they seemed to want to pass the buck between themselves as to who was responsible for this.

I was told by the sales manager that he would take steps to resolve my issues, but I have heard nothing from him since. I have asked for the complaints procedure twice and this has still not been provided to me.

Great Customer Service! Very helpful would definitely return.

What a wonderful experience we had at Manchester Audi and in particular with the service provided by Ben Tye. Ben made the whole experience of buying a car for my daughter a real pleasure and she got exactly what she wanted. Thank you .

My experience with Manchester Audi was disappointing.

Communication was a consistent issue throughout. Multiple call-back requests went unanswered, and I had to repeatedly chase for updates. On one occasion I attended a booked appointment only to be told the required part had not arrived, without any prior notice.

There was also confusion around whether the vehicle should have been classified as VOR (Vehicle Off Road), with conflicting information provided about whether it was safe to continue driving. This created unnecessary uncertainty and undermined confidence in the advice being given.

While the vehicle issue was ultimately resolved (over three months from making the appointment to resolution), the overall handling and communication fell well below the standard I would expect from a premium brand.

Good customer service.