Stratstone - Audi Manchester Reviews 

Excellent and first class service.

I purchased my Audi a few years ago from the Manchester branch and the car dealer I dealt with was excellent.

The service department on the other hand is absolutely dreadful.

My service and MOT are due and I booked it in back in APRIL to make sure I got a courtesy car. I then rang last week to confirm and all was ok.
I have just had a phone call from ‘the manager’ in service to say there is no courtesy car available!
I am absolutely disgusted.
I told him I didn’t book this last week but THREE months ago then confirmed last week but he wasn’t having any of it!

I re-arranged my whole day tomorrow for this and to be let down less than 24hrs is completely unacceptable.

I have obviously taken my business elsewhere and will NEVER use Audi service again.
Their prices are extortionate anyway so I guess they have done me a favour!

I will be taking this matter further.

"I am highly satisfied with the service provided. The service provider demonstrated great flexibility by adjusting their schedule to accommodate my late arrival, which I truly appreciated."

Good communication throughout the whole process.

Meet and Greet Guy possibly the best front of house I've encountered across any industry.

I booked for a gearbox oil change and the service I received was exemplary. I was booked at the earliest opportunity which was the next day.
The service and agent’s professional approach was commendable.
Thank

I was expecting a lot from Audi , however I was just left waiting for over 4 hours.

Had to request updates myself, and felt the lady looking after me, felt pushed to go to an effort in getting me an update on my car.

Service manager was impeccable in his attitude and professionalism and visual inspection was genuinely useful rtaher than trying to scare you in to upselling

EXCELLANT COMMUNICATION, VERY HELPFUL

Great customer service and communication.

Efficient, friendly service and a great welcome!

Great customer service from the staff especially the manger (Gary I think)

Very friendly and welcomin̈g staff, car ready on time as promised.

Appalling customer service and I received no response to multiple queries submitted through the website despite false promises in their follow-up email that their dedicated advisors will shortly be in touch?! Furthermore, the issue that needed resolving was of the dealership’s making which makes this even more galling!

Consequently, I will definitely not buy my next car from Manchester Audi or any other Stratstone dealership.

The worst customer service I've ever had getting my car serviced. The first time I came it was good, got a walk-around video and full report at the end. On this recent occasion I got nothing other than 'everything's fine' from a representative. I specifically told them about an issue with the rear wiper and was assured this would be fixed but it was never looked at and is still broken. I never received a report or a shred of evidence that my car had actually been serviced. A few weeks later, my oil indicator comes on for being low (which is part of the service) - I've called and emailed 8 times, including the service follow-up email - absolutely no reply. Would not come here for such an extortoniate price and poor customer service again.

Very helpful staff. Quick and efficient sevice

Superficially, the service here is good. Very welcoming and friendly. But that’s where it ends. I’ve had the misfortune of having to take my Audi here for its services and MOTs over the last four years and every time I’ve been left dissatisfied. Several months ago they failed to perform an urgent tyre replacement during a service (even though I authorised the work), leaving me with no choice but to drive it home. The tyre went flat and the dealership refused to speak to me. I was told at least four times that a manager would get back to me but this never happened. I made a formal complaint to Stratstone, both via their website and by email, and this had also been completely ignored by them. They are a disgrace to the Audi brand.