My Audi A4 was booked in for an inspection and oil change which went without any issues. I’ve been a customer of Shrewsbury Audi for quite some time and in that period I have received great servic... See more
Company replied
Location
Switch locationKnights Way, Battlefield Enterprise Park, SY1 3AB Shrewsbury, England, GB
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See what reviewers are saying
Buying a car the should feel as precision-tuned as the car itself, and I’m thrilled to say my experience was exactly that. Performance Beyond From start to finish, I’ve been extremely happy... See more
Company replied
Lucy kept me informed on progress with the car throughout the afternoon. Once the MOT was complete, the car was washed and vacuumed. During this time Lucy explained the advisory items from the MOT a... See more
Company replied
Sold us an Audi which had 4 faults and the sales guy was let go or left just after he sold it. We dealt with a Mr. Neil Scutts who was non responsive for weeks until we escalated and then he just play... See more
Company replied
Company details
- Car Dealer
- Car Inspection Station
- Car Manufacturer
- Car Repair and Maintenance
- Oil Change Service
- Used Car Dealer
Written by the company
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Written by the company
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Contact info
Knights Way, Battlefield Enterprise Park, SY1 3AB, Shrewsbury, England, United Kingdom
- 01743 598 379
3.5
Average
88 reviews
Asks customers to review
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See how their reviews and ratings are sourced, scored, and moderated.
Perfectly adequate
Perfectly adequate, helpful staff, especially the gentleman who helped with explaining navigation system.
May 18, 2026
Reply from Stratstone - Audi Shrewsbury
Hello Stanley,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Stratstone Brand Customer Services
Top quality product and service.
May 18, 2026
Reply from Stratstone - Audi Shrewsbury
Hello Simon,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
£150 and a nine week wait for a transmission problem
I have a Q5 Audi just out of warranty that has developed a problem with the transmission. Stratstone, where I bought it, are unable to look at the car for 9 weeks and want to charge £150 just to look. They suggest that I call out roadside assistance and get them to tell me whether the car is safe to drive! I think this is appalling service.
May 28, 2026
Unprompted review
Reply from Stratstone - Audi Shrewsbury
Dear Allan,
Thank you for taking the time to rate the experience you have had with Stratstone Brand. Please accept our sincere apologies if our service did not meet your needs and thank you for bringing this to our attention. To allow us to improve our processes and the service we provide to our customers, we would please ask that you provide more details of your experience to our customer service team at stratstonecustomercare@stratstone.com, who will be happy to investigate your concerns and have the opportunity to make things right for you.
Once again, we would like to thank you for taking the time to leave this review. Your support to Lithia is much appreciated.
Stratstone Brand Customer Services
Sold us an Audi which had 4 faults and…
Sold us an Audi which had 4 faults and the sales guy was let go or left just after he sold it. We dealt with a Mr. Neil Scutts who was non responsive for weeks until we escalated and then he just played the corporate game and was utterly useless to resolve the real faults and problems .I warn anyone thinking they are buying a premium car to really check before giving them money… I still have this car and it still has serious issues and faults. Overall the worst car buying experience in 25 years and Audi should audit these types of dealers to ensure that they are doing the right service before selling an expensive car! Shocking
May 19, 2026
Unprompted review
Reply from Stratstone - Audi Shrewsbury
Hello,
Thanks for sharing your feedback on your experience with Shrewsbury Audi . We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Shrewsbury Audi Customer Services
Reply from Stratstone - Audi Shrewsbury
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Shrewsbury Audi Customer Services
Happy Audi customer
My Audi A4 was booked in for an inspection and oil change which went without any issues.
I’ve been a customer of Shrewsbury Audi for quite some time and in that period I have received great service.
On my latest visit my customer service representative was Joel who was previously an Audi technician and really knows his stuff.
I believe Joel hasn’t long been a member of the customer service department but with his outstanding knowledge and experience as a technician make him an invaluable asset to the customer service team.
April 28, 2026
Reply from Stratstone - Audi Shrewsbury
Hello David,
Thanks for sharing your recent experience!
It sounds like Joel has done a great job helping you during your time at our Dealership.
I'll be sure to pass your kind review on.
Shrewsbury Audi Customer Services
Faultless and excellent experience from…
Faultless and excellent experience from start to finish, with special mention to Mackenzie & Joel.
April 29, 2026
Reply from Stratstone - Audi Shrewsbury
Hello Simon.
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership.
Have a lovely day!
Stratstone Brand Customer Services
Good job
Good job, polite staff, appointments mean nothing though as a service takes all day!
March 13, 2026
Reply from Stratstone - Audi Shrewsbury
Hello Janina,
Thanks for sharing your feedback on your experience with Shrewsbury Audi . We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Shrewsbury Audi Customer Services
Efficient service while i waited and…
Efficient service while i waited and allowed me to return to work in the afternoon.
April 24, 2026
Reply from Stratstone - Audi Shrewsbury
Hello Carl,
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Shrewsbury Audi Customer Services
PATRICK THE STAR
If you’re looking for someone who genuinely delivers top‑tier service, Patrick is the guy. He doesn’t just help you find a car, he makes the whole experience feel effortless, enjoyable, and completely tailored to you. His knowledge, energy, and attention to detail are on another level.
Patrick goes above and beyond without even making a fuss about it. You can tell he genuinely cares about getting you the right car and making sure you leave happy. Audi Shrewsbury seriously hit the jackpot having him on their team.
April 24, 2026
Unprompted review
A gor Audi
Pleasant helpful staff who went out of their way to explain anything I asked about
April 8, 2026
Buying from Audi Shrewsbury
Buying a car the should feel as precision-tuned as the car itself, and I’m thrilled to say my experience was exactly that.
Performance Beyond
From start to finish, I’ve been extremely happy with every aspect of the process. Buying a car often comes with high expectations, and the team managed to exceed them at every turn. The communication was seamless, the timeline was respected, and the attention to detail made the entire journey feel truly premium.
I want to give a massive shout-out to Patrick Hey and Jon Hesson.
Patrick was instrumental in keeping things moving and ensuring everything was handled with total professionalism.
Jon Hessian’s expertise and approach made the transition into the car smooth and incredibly exciting.
The progress of the deal was handled with a level of care that gave me complete confidence. If you’re looking for a stress-free, top-tier buying experience, these are the guys to see.
I couldn’t be happier with the new ride!
March 31, 2026
Reply from Stratstone - Audi Shrewsbury
Hello Richard,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Shrewsbury Audi Customer Services
Ask for Ruby - a great salesperson
We dealt with Ruby, who was lovely. Very attentive, helpful and knowledgeable. She couldn’t do enough and wasn’t at all pushy. We would recommend to anyone.
April 10, 2026
Unprompted review
Reply from Stratstone - Audi Shrewsbury
Hi Sara,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with Ruby at Dealership
Have a lovely day!
Stratstone Brand Customer Services
Reply from Stratstone - Audi Shrewsbury
Hello Nicholls,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Made me feel like a valued customer…
Made me feel like a valued customer even though I don’t drive the most valuable car.
March 24, 2026
Reply from Stratstone - Audi Shrewsbury
Hello Paul,
We appreciate you leaving us a review - thank you!
Have a nice day!
Shrewsbury Audi Customer Services
The ability to have a taxi to use to go…
The ability to have a taxi to use to go home and return after an MOT
March 17, 2026
Reply from Stratstone - Audi Shrewsbury
Hello,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Shrewsbury Audi Customer Services
They caused damage to my car due to…
They caused damage to my car due to lack of attention..they tried to rectify the situation but promised much but failed to deliver..need to communicate with the customer more..
March 16, 2026
Reply from Stratstone - Audi Shrewsbury
Hi Winston,
Thanks for sharing your feedback on your experience with Stratstone Brand. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Brand Customer Services
Provide more courtesy cars
Provide more courtesy cars! For the amount they charge for services you would think that they would treat their customers better. No courtesy cars available for months and a poor set up for trying to get work done in the waiting area while you wait.
February 6, 2026
Reply from Stratstone - Audi Shrewsbury
Hi,
I am sorry to hear of your experience
It isn't the level of customer service that we aim to provide and certainly isn't how we want our customers to feel. We apologise that you haven't received the experience that is expected.
We will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.
Thank you,
Stratstone Brand Customer Services
Not impressed at all
December 30, 2025
Reply from Stratstone - Audi Shrewsbury
Hello Ian,
Thank you for taking the time to share your feedback. Please accept our sincere apologies if our service did not meet your needs, and thank you for bringing this to our attention. To allow us to improve our processes and the service we provide to our customers, we would please ask that you provide more details of your experience to our customer service team at stratstonecustomercare@stratstone.com, who will be happy to investigate your concerns and have the opportunity to make things right for you.
Once again, we would like to thank you for taking the time to leave this review. Your support to Lithia is much appreciated.
Stratstone Brand Customer Services
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