Stratstone - Audi Tamworth Reviews 118

The car service although expensive was fine. I feel some of the staff within the building could remember that they are front of house within the organisation.

The company is great and so are the staff members that handle my case all along.

Ash from Service provided excellent customer service service which we appreciated very much.

This version makes that point much stronger and clearer.

I collected my Audi SQ6 e-tron from Audi Tamworth in March 2026 through a business lease, and unfortunately my experience after the sale has been extremely disappointing.

Before purchase, everything was excellent — responsive communication, friendliness, promises, professionalism, and the typical premium Audi experience. I travelled all the way to Tamworth because I was genuinely impressed and allured by the initial charm and customer service shown before the deal was completed.

However, the moment issues were raised with the vehicle, everything changed.

The car was delivered with visible paint defects and clear-coat etching across multiple panels on what was supposed to be a brand-new premium vehicle. I raised the concerns immediately and expected the dealership to support the customer and take ownership professionally. Instead, the experience became defensive, dismissive, and incredibly frustrating.

I dealt with Lydia from sales, Sales Manager Satpal, and Business Head Carl Connolly. Sadly, once the sale was completed and issues were reported, communication eventually stopped altogether and none of them showed any real courtesy, empathy, or support. After all the promises and friendliness beforehand, being completely ignored afterwards was extremely disappointing.

At one stage I was effectively told that the paint condition was “normal” or environmental, despite the defects being visible across multiple panels on a nearly new car. Rather than trying to resolve the matter properly, the impression I got was that the dealership simply wanted to minimise responsibility and move on.

The whole experience felt like:

* Excellent treatment before purchase
* Silence once problems were raised
* No accountability
* No genuine customer care
* No premium aftersales experience whatsoever

For an Audi dealership, this was honestly shocking.

I expected far better support considering the value of the vehicle and the reputation Audi promotes. Instead, I was left chasing answers and eventually ignored.

My advice: inspect your vehicle extremely carefully before collection and do not assume the same friendliness shown before sale will continue afterwards.

Personally, I wish I had taken my money elsewhere.

My first time dealing with Audi and I had a very nice experience from start to finish. Andy looked after me throughout the process and made everything quick, easy and straightforward. He was professional, friendly and not pushy at all, which I really appreciated. I’m super happy with my car and I’ll definitely be staying with Audi for my future cars.

Car booked in to get a Recall completed, booked in a timely manner work done & vehicle returned in excellent time frame.

Awaiting refundable deposit for over two weeks and am being completely ignored - avoid at all costs.

Greeted warmly and Claire looked after us extremely well.Excellent communication on the MOT. Had to have a new tyre and this was fitted same day.

Communication was lacking throughout the progression of the time my vehicle was in with this branch. I had to chase up for myself several times to find out what was going on.

Sophia was amazing at guiding me to find my perfect car! She had a calm nature and let me take the lead so I didn't felt pressured into anything. She found multiple vehicles for me to have a look at and made the experience very smooth!

Awful car, rude, unprofessional staff.
Watch their attitude & interest change the second they have your money.
"Audi Approved Used" scheme is absolutely pointless.
C Connolly is without doubt the worst "manager" I have experienced in 30+ years, his influence on the dealership is obvious.
If you do have to buy an Audi & I wouldn't recommend it, save your self a lot of money & hassle & buy it elsewhere.

Comfortable process from ordering to receiving the new car.

From sales team (Andrew Beach) to service staff )Lauren) all brilliant

review:

“I had an excellent experience with the team at Audi Tamworth, from reception through to the sales process. Prav was incredibly helpful and took the time to find the perfect car for me. I’ve been using Tamworth Audi for several years and have always received outstanding service. I would highly recommend them.”

See above comments.

Great service from start to finish

My problem was solved and I was kept informed by Ellie on the service team I would like to mention service manager Paul hands who oversaw the problem

Professional friendly service , car serviced and cleaned.

Nearly a month since I was promised a call outlining a service on my Q3 but not a single call?. I’ll take my business elsewhere and use a company who actually cares.