The problem of the Q5 was explained to me clearly including the waiting time. Parallel to that is the excellent support in providing a courtesy car until the repair is rectified. Special mention to El... See more
Company replied
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See what reviewers are saying
Ellie was really helpful and kept me updated on my car while the recall work was completed, which was done on time with no issues afterwards.
Company replied
⭐️⭐️⭐️⭐️⭐️ Review: Kieran did an outstanding job washing my car — his attention to detail is second to none. The car has been with Audi for two weeks, and it came back looking absolutely spotless tha... See more
Company replied
The service and mot was brilliant. I asked for a value on my car the representative didn't even have a look she went over to her manager and came back with we sell car.com on the computer which was v... See more
Company replied
Company details
- Car Dealer
- Car Inspection Station
- Car Manufacturer
- Car Repair and Maintenance
- Oil Change Service
- Used Car Dealer
Written by the company
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Written by the company
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Contact info
Kinson Drive, B78 3JF, Tamworth, England, United Kingdom
- 01827 952 190
3.4
Average
129 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Welcoming, Accommodating & Professional
The staff were welcoming, accommodating & professional
September 15, 2025
Reply from Stratstone - Audi Tamworth
Hi Sylah,
A huge thanks for taking the time to rate your recent experience with us.
The leadership team love to see such great feedback!
Have a nice day,
Customer Services
Reply from Stratstone - Audi Tamworth
Hi Marzia,
We appreciate your positive feedback regarding our helpful staff and are happy you had a great experience.
Customer Services
Purchased car 18.7.25 certified history…
Purchased car 18.7.25 certified history and mileage checked .Informed on 22.8.25 service history cannot account for 3 year period during which in excess of 40000miles was covered . Company has completely failed to reply to any correspondence since that date leaving litigation as only option .Utter disgrace.
Thank you customer service for your comments and engagement .The dealers have still done nothing whatsoever.
Received customer service reply and e mails saying they would contact management still absolutely nothing heard . Appalling
September 17, 2025
Unprompted review
Reply from Stratstone - Audi Tamworth
Hi Andrew,
Thank you for taking the time to review.
I’m so sorry to hear you haven’t had a positive experience, I can assure you that this isn’t the customer service we do aim to provide.
If there are any outstanding issues you have that you need addressed, please contact us on service.followup@stratstone.com.
Thank you,
Customer Services
Telephone contact pretty much…
Telephone contact pretty much non-existent. Please check that the wash & clean has been carried out.
September 1, 2025
Reply from Stratstone - Audi Tamworth
Hi Kevin,
We regret that you had difficulty reaching us and appreciate your feedback.
We will verify that the service was completed to our standards.
Customer Services
Top class customer experience
Top class customer experience, from arranging the service through pick-up and drop off.
July 30, 2025
Reply from Stratstone - Audi Tamworth
Hi Mark,
We're happy to hear that you had such a positive experience with our service, from start to finish.
Customer Services
The work and the service from Audi Tamworth
The work and the service from Audi Tamworth was great, it was only let down by the extended warranty team having a backlog of work to authorize my repair due to summer staff shortages. What should have been two days took nearly two weeks.
August 14, 2025
Reply from Stratstone - Audi Tamworth
Hello Martin,
We appreciate your feedback and are happy the service was great.
We regret the extended warranty process caused delays due to summer staffing issues.
We'll review this to improve our customer experience.
Customer Services
Professional service support and on time
July 21, 2025
Reply from Stratstone - Audi Tamworth
Hi Graham,
We appreciate your positive feedback and are happy you were satisfied with our professional and timely support.
Customer Services
Reply from Stratstone - Audi Tamworth
Hi Julie,
We are so happy to hear that our team was helpful and accommodating!
Customer Services
Needed to speak to Service Department
Needed to speak to Service Department, tried last afternoon,4.00ish. After over 30mins, no reply,gave up. Tried again, Tuesday,3.00ish, still no reply. Had to speak to Sales option and got through. They managed to get hold of Service.
August 19, 2025
Unprompted review
Reply from Stratstone - Audi Tamworth
Hello David,
We apologise for the difficulty you experienced reaching our service department.
Thank you for bringing this to our attention.
We'll review our phone system to improve accessibility.
Customer Services
Reply from Stratstone - Audi Tamworth
Hi Andy,
We appreciate you taking the time to leave us feedback about Toby.
Customer Services
Reply from Stratstone - Audi Tamworth
Hello Eduard,
Thank you for the five stars.
Customer Services
cart rate the experience of this so…
cart rate the experience of this so called garage as after 18 months am still waiting for them to do a recall on my car as they keep cancelling the repair its been 5 weeks now since they last cancelled it saying they will call me the following week and nothing. tried phoning it just ring out. just had a email to say its time to change my car fast enough to send that would never buy a car from tamworth audi utter rubbish after sales.
August 7, 2025
Unprompted review
Reply from Stratstone - Audi Tamworth
Hi,
We're disappointed to see you haven’t had a positive experience.
Satisfaction is one of our top priorities, so we would like to learn more about your experience to see if there is anything we can help with.
Please contact us at service.followup@stratstone.com and we will ensure to put you in contact with the leadership team.
Thank you,
Customer Services
Reply from Stratstone - Audi Tamworth
Hello Rob,
Thank you for the five stars.
Customer Services
The repair of our car
Throughout the repair of our car, we were served by Toby Crew. It was attentive, smooth and friendly communication. He helped us get a loan, as well as a discount on the repair, since the repair of the car turned out to be expensive. We received professional answers to all the questions asked. A wonderful person, with whom it is pleasant to deal in Tamworth Audi, prompt and reliable, pleasant communication, you can not wish for more.
June 27, 2025
Reply from Stratstone - Audi Tamworth
Hi Ilona,
Thank you for very much for your review.
Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism.
We hope to see you again in the future.
Kind regards,
Customer Services
Non payment for independent contractor
Did a job 9 months ago for this branch, been chasing up for payment since then, still not been paid and now also ignoring any emails/contact over this issue. Awful experience and would never expect this from a company as big as this.
September 7, 2024
Unprompted review
Reply from Stratstone - Audi Tamworth
Hi Aaron,
We're disappointed to see you haven’t had a positive experience.
Satisfaction is one of our top priorities, so we would like to learn more about your experience to see if there is anything we can help with.
Please contact us at service.followup@stratstone.com and we will ensure to put you in contact with the leadership team.
Thank you,
Customer Services
Excellent and Efficient Service
Excellent and efficient service in helping me buy my new Audi A6. Emran was extremely courteous and helpful, including driving to drop my new car off at my house.
June 10, 2025
Unprompted review
Reply from Stratstone - Audi Tamworth
Hi Tom,
We're delighted you found our service excellent and efficient when buying your new Audi A6.
We appreciate your recognition of the courteous and helpful delivery.
Customer Services
Great communications and made us feel…
Great communications and made us feel like valued customers. Very nice and clean showroom and workshops too. Recommended!
May 16, 2025
Reply from Stratstone - Audi Tamworth
Hi Grant,
We appreciate you taking the time to share your positive experience.
We're so glad you felt valued and found our showroom and workshops to your liking.
Customer Services
Reply from Stratstone - Audi Tamworth
Hi Jack,
Thank you for getting in touch.
We're extremely sorry to see that you had a one-star experience with us - this is not the high standard of service that we strive to deliver.
If there is anything we can help with, please email service.followup@stratstone.com
Kind Regards,
Customer Services
Reply from Stratstone - Audi Tamworth
Hi Shirley,
Many thanks for taking the time to provide us with this review.
We love to see such great feedback!
Customer Services
Bad experience
Don’t usually leave reviews but worst experience ever. I have had Mercedes and BMW’s and this is my first Audi- never again!
May 2, 2025
Reply from Stratstone - Audi Tamworth
Hi,
Thank you for getting in touch.
We're extremely sorry to see that you had a one-star experience with us - this is not the high standard of service that we strive to deliver.
If there is anything we can help with, please email service.followup@stratstone.com
Kind Regards,
Customer Services
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