The problem of the Q5 was explained to me clearly including the waiting time. Parallel to that is the excellent support in providing a courtesy car until the repair is rectified. Special mention to El... See more
Company replied
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See what reviewers are saying
Ellie was really helpful and kept me updated on my car while the recall work was completed, which was done on time with no issues afterwards.
Company replied
⭐️⭐️⭐️⭐️⭐️ Review: Kieran did an outstanding job washing my car — his attention to detail is second to none. The car has been with Audi for two weeks, and it came back looking absolutely spotless tha... See more
Company replied
The service and mot was brilliant. I asked for a value on my car the representative didn't even have a look she went over to her manager and came back with we sell car.com on the computer which was v... See more
Company replied
Company details
- Car Dealer
- Car Inspection Station
- Car Manufacturer
- Car Repair and Maintenance
- Oil Change Service
- Used Car Dealer
Written by the company
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Written by the company
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Contact info
Kinson Drive, B78 3JF, Tamworth, England, United Kingdom
- 01827 952 190
3.4
Average
129 reviews
Asks customers to review
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Matt Dennison was extremely helpful and…
Matt Dennison was extremely helpful and professional throughout the process of my buying an Audi Q5.
January 16, 2026
Reply from Stratstone - Audi Tamworth
Hello,
Matt will appreciate you leaving this review - thank you!
Have a nice day!
Stratstone Customer Services
They had the vehicle for over 5 months…
This was Stratstone Tamworth Audi.
They had the vehicle for over 5 months to do a gearbox repair.
I incurred costs of £3500 in payments for a vehicle I never even had possession of.
February 4, 2026
Reply from Stratstone - Audi Tamworth
Hi Nick,
Thanks for sharing your feedback on your experience with Tamworth Audi. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Tamworth Audi Customer Services
If I could give zero stars I would
If I could give zero stars I would, do not get involved with this dealership, they don’t call you back, never answer the phone,they have tried to get me to pay for repairs to my car that’s under warranty, after a mix up between them and Audi assist, avoid at all costs
February 3, 2026
Unprompted review
Reply from Stratstone - Audi Tamworth
Hi Hickin,
Thanks for leaving us this feedback.
Please accept my apologies for the lack of communication you have received from the dealership, I will ensure that this is addressed internally.
Thank you,
Tamworth Audi Customer Services
Reply from Stratstone - Audi Tamworth
Hi Merrill,
Thanks for sharing your feedback on your experience with Stratstone Brand. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Brand Customer Services
A very pleasant visit to Audi Tamworth
No stress as my car was in good hands and the visit was enjoyable and pleasant! Thank you all!
January 14, 2026
Reply from Stratstone - Audi Tamworth
Hello Clara,
We appreciate you leaving us a review - thank you!
Have a nice day!
Tamworth Audi Customer Services
Reply from Stratstone - Audi Tamworth
Hello Nigel,
Thanks for sharing your feedback on your experience with Tamworth Audi. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Tamworth Audi Customer Services
I booked my car in for a service and…
I booked my car in for a service and MOT. I found the staff to be very professional and friendly. Everything was on time.
January 8, 2026
Reply from Stratstone - Audi Tamworth
Hello,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Tamworth Audi Customer Services
Some delay, but success achieved
Eventually (23.12.25) received the second key for a demonstrator Audi Q2 - it was not provided on delivery of the car purchased Nov 25
December 23, 2025
Reply from Stratstone - Audi Tamworth
Hello Pam,
Thanks for taking the time to leave your review. We're pleased to hear the team looked after you and that things went smoothly overall. If there's anything we could do to make your next visit a five-star experience, we'd really like to hear your thoughts, we value every opportunity to improve.
Tamworth Audi Customer Services
Reply from Stratstone - Audi Tamworth
Hello Chris,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Tamworth Audi Customer Services
Reply from Stratstone - Audi Tamworth
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Tamworth Audi Customer Services
customer service and efficiency
December 8, 2025
Reply from Stratstone - Audi Tamworth
Hello Nadia,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Curtesy car cancelled
Curtesy car cancelled. Nothing but issues since had a service. Should have left it alone.
November 4, 2025
Reply from Stratstone - Audi Tamworth
Hello Joanne,
Thanks for sharing your feedback on your experience with Tamworth Audi . We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Customer Services
Reply from Stratstone - Audi Tamworth
Hi Hannah,
Thanks for sharing your feedback on your experience with Tamworth Audi . We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Tamworth Audi Customer Services
Reply from Stratstone - Audi Tamworth
Hello Nongyue,
We appreciate you leaving us a review - thank you!
Have a nice day!
Tamworth Audi Customer Services
⭐️⭐️⭐️⭐️⭐️ Review:
⭐️⭐️⭐️⭐️⭐️ Review:
Kieran did an outstanding job washing my car — his attention to detail is second to none. The car has been with Audi for two weeks, and it came back looking absolutely spotless thanks to his effort. A special mention to Toby in customer service as well for keeping me well-informed throughout the process. Great team and excellent service all around!
October 31, 2025
Unprompted review
Reply from Stratstone - Audi Tamworth
Hi John, thank you for your kind review; we are happy to pass along your comments to the team here at Stratstone Brand! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Stratstone Customer Services,
stratstonecustomercare@stratstone.com.
The Service Rep was very helpful and…
The Service Rep was very helpful and pleasant. Unfortunately, the promised wash and vacuum was missed. The service desk was closing at 1 PM, so we were offered a reimbursement for an external wash. Given the effort required to get the car washed elsewhere and submit a claim, we feel the chance of us being refunded is probably slim.
October 4, 2025
Reply from Stratstone - Audi Tamworth
Hi Adam,
We appreciate your feedback and are glad the service representative was helpful.
We regret that the wash and vacuum were not completed and that the timing made it difficult to resolve.
We'll review our processes to prevent this issue in the future.
Customer Services
Service While You Wait
Friendly helpful staff, service carried out as scheduled, car valeted and plenty of free coffee.
October 2, 2025
Reply from Stratstone - Audi Tamworth
Hi Jill,
We're happy to hear that you found our staff friendly and helpful, that the service was completed on time, and that you enjoyed the car valet and coffee.
Customer Services
Better than other main dealers I have used.
Booking was easy (easier than other main dealers of other Franchises I have used). No delays in getting a booking. Kept up to date at all times on collect and return service and drivers were friendly and polite.
September 26, 2025
Reply from Stratstone - Audi Tamworth
Hi Ian,
We're happy to hear that you found booking easy and prompt compared to other dealerships.
We appreciate your feedback regarding the updates and friendly drivers.
Customer Services
Communication could be a lot better…
Trying to phone up and talk to someone is a nightmare and more attention to receiving calls from customers should be looked at as a priority.
Also if a courtesy car is booked 3 months in advance, it shouldn’t be cancelled the day before the appointment is due
September 25, 2025
Reply from Stratstone - Audi Tamworth
Hi Daz,
We appreciate your feedback and apologise for the difficulty you experienced when trying to reach us by phone.
We're also sorry about the late cancellation of your courtesy car booking.
We'll review our processes to improve our responsiveness and booking reliability.
Customer Services
Frustrated
Frustrated. It seems that I have to make two or three visits to get one job done lately.
I was very frustrated after my last service that the service reset had not been done and then the engine warning light had come on. I had to come in again to be told the fix was very simple but needed authorisation. I then needed to call in to chase this ! The red tape around this when I have the Audi service plan seemed needless and a waste of my time.
September 12, 2025
Reply from Stratstone - Audi Tamworth
Hello David,
We appreciate you bringing this to our attention.
We are sorry to hear about the multiple visits and the issues you experienced with the service reset and warning light.
We'll review this internally to improve our service process and communication.
Thanks for your feedback.
Customer Services
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