Went in with query air con issues after a regas the previous week. Matthew was welcoming and efficient. He kept me up to date with the status and then upon completion read out the engineers report. Re... See more
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See what reviewers are saying
We always get a great service from Warrington Audi. They do a great job with the service of our fleet. Special thanks to Andy in service and Darren in sales as always.
Company replied
Purchased vehicle ! Sales man lied to me about number of previous owners! I was advised 12 months mot would be applied however, DVLA check confirmed only 3 MOT remaining. The cars front wind... See more
Company replied
Product knowledge and also tailoring products to meet my needs and budget. No up selling took place which I made clear I was not interested in. Issue resolution was swift on the points I raised at the... See more
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Company details
- Car Dealer
- Car Inspection Station
- Car Manufacturer
- Car Repair and Maintenance
- Oil Change Service
- Used Car Dealer
Written by the company
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Written by the company
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Contact info
Charon Way, Gemini Retail Park,, WA5 7YD, Warrington, United Kingdom
- 01925 358 822
3.6
Average
159 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
As my other survey in which I agreed to…
As my other survey in which I agreed to be contacted to discuss further
February 10, 2025
Reply from Stratstone - Audi Warrington
Hi Mike,
Thank you for getting in touch.
We're extremely sorry to see that you had a one-star experience with us - this is not the high standard of service that we strive to deliver.
If there is anything we can help with, please email service.followup@stratstone.com
Kind Regards,
Customer Services
Staff were helpful and polite.
Staff were helpful and polite. Explanations given in a clear and concise manner. Couldn't have asked for better service.
January 30, 2025
Reply from Stratstone - Audi Warrington
Hi James,
We appreciate your kind words.
We're thrilled to hear you found our staff helpful and the explanations clear.
Customer Services
helpful friendly staff
January 31, 2025
Reply from Stratstone - Audi Warrington
Hi Andrew,
Thank you for such a positive review.
Have a wonderful day!
Customer Services
Warrington audi
Which Warrington Audi service do you have an issue with? Service & Repairs
What Service and Repairs issue best describes your problem? Explanation of Cost
What is your title? Mr
What happened? Car went into workshop last Tuesday for oil change. I asked jack could someone look at a damaged trim on front bumper. On return jack got a quote for damage which I accepted and booked in for Wednesday 5/2. On the 4th I had a voice mail which I missed until I was driving to garage. Voicemail was asking what bonnet I need ordering. I called up to be asked what bonnet trim I wanted fitted which I didn’t want I want the bumper repairing as was booked in. Nothing had been ordered as no one knew anything, I kept getting told “ I’m in the dark with this job” all jack had done was load the quote but no information with parts on. I popped in as I was on the way anyway so the technician could see what to order. Again several times getting told I’m in the dark with this job. I was informed the job was going to be nearly a £1000 as jack had quoted wrong parts after getting car inspected whilst in for oil change. How can this happen the car gets inspected twice and get 2 completely figures.
What would you like us to do to resolve your issue? I would like your thoughts and explanation on this. Please call me with your findings.
February 5, 2025
Reply from Stratstone - Audi Warrington
Hi Mr Rowles,
We're disappointed to see you haven’t had a positive experience.
Satisfaction is one of our top priorities, so we would like to learn more about your experience to see if there is anything we can help with.
Please contact us at service.followup@stratstone.com and we will ensure to put you in contact with the leadership team.
Thank you,
Customer Services
Shocking service
7+ months to resolve a warranty issue but only because I had to keep chasing.
Simply forgot to carry out a booked brake fluid change as part of a recent visit.
Booked a 3 hour wait slot, took almost 6 hours.
Joke.
December 16, 2024
Reply from Stratstone - Audi Warrington
Hi Chris,
We understand your frustration with the recent experiences you've had.
We strive to provide excellent service and it's disappointing to hear that we fell short of your expectations.
We appreciate you bringing these issues to our attention and will use your feedback to improve our processes.
Customer Services
Treated like a valued customer
I don't mind travelling to Warrington to have my car serviced here as I'm treated like a valuable customer and the work which has been done on my etron has been fantastic everytime.
My local Audi dealer could learn a thing or two from Audi Warrington.
Keep up the great work Audi Warrington.
November 29, 2024
Reply from Stratstone - Audi Warrington
Hi Colin,
Thank you for your kind review.
We are delighted to hear that you are happy with the service you receive at Warrington Audi and appreciate your kind words about our team.
We are glad you are pleased with the work done on your car and look forward to welcoming you back in the future.
Customer Services
Reply from Stratstone - Audi Warrington
Hi Chris,
I appreciate you taking the time to leave this review!
We hope to be of service to you again!
Customer Services
planning
work was completed as required. Better if the service due in a month after was performed at the same time. This may have been restricted by the leasecompany
January 20, 2025
Reply from Stratstone - Audi Warrington
Hi Tony,
We appreciate your feedback and understand your preference for having the service performed at the same time.
We strive to provide efficient service and will consider your suggestion for future improvements.
Customer Services
All staff helpful and polite.
January 15, 2025
Reply from Stratstone - Audi Warrington
Hi,
We appreciate you taking the time to share your positive experience.
Customer Services
Can not fault the service team
Can not fault the service team, they always go above and beyond for your needs and make you worthy
January 3, 2025
Reply from Stratstone - Audi Warrington
Hi Tim,
Thank you for your kind words.
We appreciate your feedback and are glad you had a positive experience with our service team.
Customer Services
Reply from Stratstone - Audi Warrington
Hi,
Thank you for getting in touch.
We're extremely sorry to see that you had a one-star experience with us - this is not the high standard of service that we strive to deliver.
If there is anything we can help with, please email service.followup@stratstone.com
Kind Regards,
Customer Services
Great experience during service of my car.
All my needs were taken care of. 100% positive experience👍
December 20, 2024
Reply from Stratstone - Audi Warrington
Hi Mr Niz,
We're thrilled to hear you had a positive experience.
We appreciate your kind words and are glad we could meet your needs.
Customer Services
Left sitting around
Left sitting around, nobody came to inform me the work was complete
December 5, 2024
Reply from Stratstone - Audi Warrington
Hi Kevin,
We understand your frustration with the lack of communication regarding the completion of your work.
We strive to provide excellent customer service and ensure our customers are informed every step of the way.
We will take your feedback seriously and use it to improve our communication processes.
Customer Services
Extremely Disappointing Experience with Audi Warrington
My experience with Audi Warrington has been nothing short of frustrating. After purchasing a vehicle on 25/10/2024, it developed multiple faults within days, including a brake fluid warning and a dead battery that left me stranded. I raised a formal rejection under the Consumer Rights Act 2015 due to these issues, but the dealership's response was dismissive and unhelpful.
To add to the ordeal, upon temporarily collecting the vehicle on 19/11/2024, I discovered an unauthorized repair to a windscreen crack that occurred while the car was in their possession. Despite clear evidence, Audi Warrington denied responsibility and claimed I should "expect such cracks" in a second-hand car. This attitude is unacceptable, especially when the damage was not present at the time of purchase.
Repeated follow-ups via email have been ignored, and their after-sales service has been appalling. I also raised the matter with Audi UK and Audi Finance, yet the lack of accountability and transparency from all parties involved has been deeply disappointing.
I strongly advise against dealing with Audi Warrington. The lack of professionalism and refusal to take responsibility for their actions is completely at odds with the standards expected from a premium brand like Audi.
November 2, 2024
Reply from Stratstone - Audi Warrington
Hi Nitheesh,
We understand your frustration and apologise for the negative experience you've had.
We strive to provide excellent customer service and are disappointed to hear that our standards were not met in this instance.
We value your feedback and will use it to improve our processes.
Customer Services
Brilliant dealership
Brilliant dealership, very professional staff, I would look forward to using them again.
November 20, 2024
Reply from Stratstone - Audi Warrington
Hi Mr Duncan,
Thank you for your kind words.
We're thrilled to hear you had a positive experience and appreciate your business.
Customer Services
Reply from Stratstone - Audi Warrington
Hi Teresa,
A big thank you for leaving us a 5* review!
Have a lovely day!
Customer Services
Unhelpful team
Unhelpful team. Get an email through saying how did I rate my experience but haven't been called to tell me my car is ready for collection. Been on the phone for the past hour waiting for the team to pick up the call...
December 4, 2024
Reply from Stratstone - Audi Warrington
Hi Steven,
We understand your frustration. It's important to us that you have a positive experience, and we apologise that this wasn't the case. The emails are automatically generated.
If you still needing to speak with someone, please email us with your details to service.followup@stratstone.com and we will ensure that you are contacted back.
Thank you,
Customer Services
After care at Stratstone, Warrington
The young lady Chloe was extremely helpful to us
November 12, 2024
Reply from Stratstone - Audi Warrington
Hi Susan,
We're so glad to hear you had a positive experience with Chloe.
We appreciate you taking the time to share your feedback.
Customer Services
Reply from Stratstone - Audi Warrington
Hi Mr Screawn,
We appreciate your kind words and are thrilled to hear about your positive experience.
Customer Services
Being in contact and informing of any…
Being in contact and informing of any issues that may require attention direct to the customer and explaining in understanding manner
November 24, 2024
Reply from Stratstone - Audi Warrington
Hello Gerrard,
We appreciate you taking the time to share your positive feedback.
We strive to keep our customers informed and provide clear communication regarding any issues that may arise.
Customer Services
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