Went in with query air con issues after a regas the previous week. Matthew was welcoming and efficient. He kept me up to date with the status and then upon completion read out the engineers report. Re... See more
Company replied
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See what reviewers are saying
We always get a great service from Warrington Audi. They do a great job with the service of our fleet. Special thanks to Andy in service and Darren in sales as always.
Company replied
Purchased vehicle ! Sales man lied to me about number of previous owners! I was advised 12 months mot would be applied however, DVLA check confirmed only 3 MOT remaining. The cars front wind... See more
Company replied
Product knowledge and also tailoring products to meet my needs and budget. No up selling took place which I made clear I was not interested in. Issue resolution was swift on the points I raised at the... See more
Company replied
Company details
- Car Dealer
- Car Inspection Station
- Car Manufacturer
- Car Repair and Maintenance
- Oil Change Service
- Used Car Dealer
Written by the company
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Written by the company
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Contact info
Charon Way, Gemini Retail Park,, WA5 7YD, Warrington, United Kingdom
- 01925 358 822
3.6
Average
159 reviews
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Appalling service & deceit.
Booked a service for my wife’s car at Stratstone Warrington Audi 7 weeks before actual service. Booking process now a nightmare since it became centralised (off-shore call centre?) Took 3 attempts & then confirmation quoted wrong slot. Difficult getting back in contact to correct their mistake. Made the 51 mile journey to service appointment to be advised that service couldn’t happen until a recall defect had been fixed. No prior notice or warning had been given & the dealership just blamed Audi for not advising us, deflecting responsibility. Service advisor did however state that the recall defect and oil change service could be achieved within booked 3 hour slot. Unfortunately, her Supervisor then advised that it couldn’t and we would be waiting 4.5 - 5 hours. No apologies & no real interest from staff. Asked to speak to manager & he dismissed all of the above as a “mistake” (refusing to accept the fact that we had faced a number of mistakes & still no apology). In summary, we wasted a day and fuel to get a service that couldn’t happen prior to fixing a recall defect. We have suffered financial loss as well as massive frustration, made worse by Stratstone’s arrogant, ignorant & dismissive attitude.
November 20, 2024
Unprompted review
Reply from Stratstone - Audi Warrington
Hi Nick,
We understand your frustration with the recent service experience at Warrington Audi.
We strive to provide a seamless and positive experience for all our customers, and it's clear that we fell short in this instance.
We apologise for the inconvenience caused by the booking process, the communication regarding the recall defect, and the extended wait time.
We value your feedback and will use it to improve our processes and communication moving forward.
Customer Services
Reply from Stratstone - Audi Warrington
Hi Roy,
Thanks for the great rating!
We are always happy to help,
Customer Services
Reply from Stratstone - Audi Warrington
Hi Alan,
Thank you very much for leaving a review!
Have a nice day!
Customer Services
Great work!
A thorough diagnosis was done to locate and rectify the fault. The service team kept me fully informed with progress.
October 14, 2024
Reply from Stratstone - Audi Warrington
Hi Steve,
We appreciate your kind words and are glad to hear that you were satisfied with the service you received.
We strive to provide our customers with the best possible experience.
Customer Services
The staff are always very professional…
The staff are always very professional and friendly and tailor their support to meet your needs. It’s always a pleasant and helpful customer experience.
October 5, 2024
Reply from Stratstone - Audi Warrington
Hi Dawn,
Thank you for your kind words and for taking the time to share your experience.
We are thrilled to hear you had a positive experience with our team.
We appreciate your feedback and will continue to strive to provide excellent customer service.
Customer Services
Reply from Stratstone - Audi Warrington
Hi,
Thank you for your kind words.
We're thrilled to hear you had another great experience.
Customer Services
Trim was fallen off for no reason and…
Trim was fallen off for no reason and refused to be replaced u see warranty in 1 year old car
October 10, 2024
Reply from Stratstone - Audi Warrington
Hi Mohammed,
We understand your frustration with the trim falling off your car, especially since it's only a year old.
It's never pleasant to experience unexpected issues with a vehicle, especially when you're relying on it to be reliable.
Your feedback will be passed over to the relevant management team.
Customer Services
Reply from Stratstone - Audi Warrington
Hi Avril,
Thank you very much for leaving a 5* review.
Andy will really appreciate it!
Have a great day!
Customer Services
Treated very well upon arrival
Treated very well upon arrival, courtesy car was waiting for me and the recall was done quicker than I thought, overall a great experience.
September 18, 2024
Reply from Stratstone - Audi Warrington
Hi Neil,
Thank you for your kind words.
We're delighted to hear that you had a positive experience and that our team was able to provide you with excellent service.
Customer Services
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