Great service . Ongoing engine light issues . Excellent customer service led by Shante - Lee . At short notice got car in .pick up and drop off by Gary and Aziz special mention for their profe... See more
Company replied
Location
Switch locationUnit C, Mowlem Trading Estate, Leeside Road, N17 0QJ London, England, GB
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See what reviewers are saying
Annual service and MoT on Jaguar XESport. Problem free booking in advance and car collected and returned as arranged. Purchased from Stratstone and going to Tottenham Service from new. Always f... See more
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Oz could not have been more helpful, responsive & reassuring - as well as achieving the desired result. We were a ‘sob story’: the day before leaving for much needed & special birthday holiday before... See more
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Unhappy Range Rover owner. Turned up Saturday morning of the 26th of October 2024 at the Range Rover Dealership in Tottenham to get a battery replaced on a recall, to be told by one so called... See more
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Company details
- Car Dealer
- Car Inspection Station
- Car Manufacturer
- Car Repair and Maintenance
- Oil Change Service
- Used Car Dealer
Written by the company
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Written by the company
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Contact info
Unit C, Mowlem Trading Estate, Leeside Road, N17 0QJ, London, England, United Kingdom
- 020 8808 6191
4.7
Excellent
61 reviews
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Very pleasant people and good service
Very pleasant people in person and on the phone. Do everything they say they are going to. It's a bit of a hike taking a car in there, but worth it.
October 19, 2021
Reply from Stratstone - Jaguar Tottenham Service Centre
Hi Eden,
Thank you for reviewing us!
We appreciate you taking the time to do this, and hope you have a great day!
Stratstone Customer Services
Mo went the extra mile and dealt very…
Mo went the extra mile and dealt very efficiently and politely.
October 16, 2021
Reply from Stratstone - Jaguar Tottenham Service Centre
Hi Alban,
We love receiving positive reviews; please feel free to stop by again if you need help.
Take care,
Stratstone Customer Services
Thanks guys for the amazing service
Thanks guys for the amazing service. I've used your service centre twice this year for a different issues with my car and I am very satisfied with the quality of the service. Definitely will continue using your services.
Regards
Said
October 14, 2021
Reply from Stratstone - Jaguar Tottenham Service Centre
Hello,
Thank you so much for your great review!
Your review is very important to us, as our goal is to deliver an outstanding customer experience.
Best wishes,
Stratstone Customer Services
Reply from Stratstone - Jaguar Tottenham Service Centre
Hi Cristina,
Thank you for taking the time to review.
I’m so sorry to hear you haven’t had a positive experience, I can assure you that this isn’t the customer service we do aim to provide.
If there are any outstanding issues you have that you need addressed, please contact me on service.followup@pendragon.uk.com
Thank you,
Stratstone Customer Services
Don’t do it
Awful customer service at Stratstone Tottenham. Not worth it.
Forget about any complimentary services, just a few filling sentences to attract customers.
Better off going to a high st reputable garage or anywhere else. This garage is not the one.
October 9, 2021
Reply from Stratstone - Jaguar Tottenham Service Centre
Hello,
Thank you for taking the time to review.
Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isn’t the customer service we do aim to provide.
I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.
Thank you,
Stratstone Customer Services
Reply from Stratstone - Jaguar Tottenham Service Centre
Hi Gavin,
Thank you for taking the time to review.
I’m so sorry to hear you haven’t had a positive experience, I can assure you that this isn’t the customer service we do aim to provide.
If there are any outstanding issues you have that you need addressed, please contact me on service.followup@pendragon.uk.com
Thank you,
Stratstone Customer Services
Service at land rover
At jaguar help was in hand, saved my self time and cash, quick result same day service.
September 25, 2021
Reply from Stratstone - Jaguar Tottenham Service Centre
Hi Memet,
Thanks for the great rating!
We are always happy to help.
Stratstone Customer Services
Well done guys
September 25, 2021
Reply from Stratstone - Jaguar Tottenham Service Centre
Hi Olateju,
Thanks for the fabulous review!
Kindest regards,
Stratstone Customer Services
Very good service
September 14, 2021
Reply from Stratstone - Jaguar Tottenham Service Centre
Hi Yamyang,
Thank you very much for leaving a 5* review.
We really appreciate it!
Have a great day!
Stratstone Customer Services
Reply from Stratstone - Jaguar Tottenham Service Centre
Hi Eli,
Thank you for your positive review.
We're always happy to help!
Have a great day!
Stratstone Customer Services
Reply from Stratstone - Jaguar Tottenham Service Centre
Hi Elaine,
Thank you so much for leaving us this great review.
Have a lovely day!
Stratstone Customer Services
Excellent Service with a fast turn…
Excellent Service with a fast turn around. a pleasure to do business with.
September 8, 2021
Reply from Stratstone - Jaguar Tottenham Service Centre
Hi Peter,
Thank you for reviewing us!
We appreciate you taking the time to do this, and hope you have a great day!
Stratstone Customer Services
Absolutely shocking!
Absolutely shocking!
Blatantly lied to me about getting the service approved. When they didn’t even call Arval to confirm even though it was on my booking email with them.
I have to have a service every 12,000miles or every year, whichever comes first. Had it last done 25.8.20. But was told I still have 10,000 miles to go.
Only done mot which took 8 hours! Even though mine was the first car there and was told it would be done right away.
September 4, 2021
Reply from Stratstone - Jaguar Tottenham Service Centre
Hi Colin,
Thank you for taking the time to review.
Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isn’t the customer service we do aim to provide.
I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.
Thank you,
Customer Services
Nice friendly staff
August 19, 2021
Reply from Stratstone - Jaguar Tottenham Service Centre
Hi,
Thank you for taking the time to review us.
You have really made our day!
Stratstone Customer Services
Nothing resolved and without explanation
August 14, 2021
Reply from Stratstone - Jaguar Tottenham Service Centre
Hi Mr Tiffin,
We truly value feedback at Stratstone and are disappointed to see we didn't meet your expectations this time.
Please contact us at service.followup@pendragon.uk.com if there are any outstanding issues that you have and we will ensure to put you in contact with the leadership team.
Thanks,
Stratstone Customer Services
Excellent service prompt pick up and…
Excellent service prompt pick up and superfast delivery -I got the car back within four hours. Which was amazing!
My only disappointment was that we asked for a full valet which I don’t think we got -it was just a simple wash on the outside and vacuum of the floors on the inside.
Otherwise I would’ve given a five star review😊
August 12, 2021
Reply from Stratstone - Jaguar Tottenham Service Centre
Hi,
I am so pleased to hear that you have received excellent customer service throughout your dealings with us.
We appreciate all feedback so I will ensure that this is passed over to the relevant leadership team so they can take this on board.
We hope to see you again in the future.
Stratstone Customer Services
Great service!
August 3, 2021
Reply from Stratstone - Jaguar Tottenham Service Centre
Hi Lesley,
Many thanks for taking the time to provide us with this review.
We love to see such great feedback!
Stratstone Customer Services
Make sure to find a different Service centre.
Make sure to find a different Land Rover service centre. Had taken them over a year to find the problem with my vehicle had to take it in a few times had wasted so much time without a vehicle because no courtesy car was being provided due to Covid (told by one of the staff). Long story short Finally the day had come and had a call from the manager with an upsetting news that my engine needs replacing. I was told that he would be getting in touch with the Warranty company to get an approval to start the work on my car and yet it had been 2 weeks still no news. Tried calling numerous times but haven't had an answer just only once had someone answer and told me that its very busy and that he would get the manager to give me a call the same day but yet no calls or any sort of communication from anyone. Which i am not surprised of. (Also another funny thing when i went to collect my vehicle after the inspection i had found my engine cover on my back seat and had my rear tyre punctured guess its just the way they do their job)
July 20, 2021
Reply from Stratstone - Jaguar Tottenham Service Centre
Hi,
We truly value feedback at Stratstone and are disappointed to see we didn't meet your expectations this time.
Please contact us at service.followup@pendragon.uk.com if there are any outstanding issues that you have and we will ensure to put you in contact with the leadership team.
Thanks,
Stratstone Customer Services
This garage tried to rip us off
This garage tried to rip us off. 5 weeks after passing an MOT, advisory on one set of brake pads and 1 tyre, our Discovery needed a service. Hadn't done 100miles since MOT. Booked it in at Stratstone Tottenham. After service, we were told it needed new brake pads and the disc's to all four wheels, 3 new tyres and had a major oil leak that needed investigation. Never had an oil light come on, before or after, and never had to top up the oil. Took it back to the MOT garage. No oil leak and still just one set of pads and one tyre need changing. Tottenham had deemed our car 'unsafe to drive' which meant we couldn't use it until having it looked at again by someone else. And although they deemed it unsafe to drive they let their driver drive it back to us. Never book your car in here for a service.
May 5, 2021
Unprompted review
Reply from Stratstone - Jaguar Tottenham Service Centre
Hi Jonathan,
We're disappointed to see you haven’t had a positive experience.
Satisfaction is one of our top priorities, so we would like to learn more about your experience to see if there is anything we can help with.
Please contact us at service.followup@pendragon.uk.com and we will ensure to put you in contact with the leadership team.
Stratstone Customer Services
I genuinely cannot praise the staff…
I genuinely cannot praise the staff enough particularly Tia and Sarah!
They were recommended to me and upon my arrival i was treated like royalty; from the hot chocolate right the was to prompt personal updates. I would receive multiple telephone calls to inform of the status of my vehicle.
I wish i could employ this amazing employees. i have been to many dealerships such as Rockar and to date have never experienced such caring, personal and tailored customer service.
It is a shame that 5 is the maximum number of stars this site allows me can give, but i will continue my to recommend them as they are an asset to any to Stratstone.
Daniel
March 2, 2020
Unprompted review
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