Stratstone - Land Rover Milton Keynes Reviews 

Terrible dealers worst I have ever felt with makes me want to sell my car as the dealers have made the experience the worst I ever had

Excellent customer care by all staff I interacted with.

Made to feel like a valued customer. Sales people were helpful listening to what I wanted, and not pushing me to something I didn’t. I was very happy with the service I received and would be happy to recommend.

Easy booking, service timescle adhered to and hire car was good. Only issue was when washed after service part of the vehicle name across the bonnet came adrift. We await this small fix.

Tell you your car is fixed for you to prove it’s not on collection, rebooked and then after a week told you’ve damaged it and they can’t help.
Thankfully JLR actually listen to there customers as this dealership clearly doesn’t.

Took over 10 months to resolve the issues and finally get my vehicle back and because they updated the software I am now unable to use android auto wirelessly. No apologies nothing

Smooth and affectionate from start to finish

Was booked in promptly and my car was fixed within the stipulated time frame as promised.
Adviser kept me informed all through

Service reception staff were very helpful and courteous. Quality of after service car clean was very good.

Everything handled in a professional manner and delivered the same. Just a really great experience from start to finish from an extremely competent team.

Had a complete electrical / mechanical shutdown on my 2025MY RangeRover Autobiography on the motorway. When vehicle was dropped off at Stratstone they were unable to diagnose the issue, and despite being asked, did not issue a TA (referral to LandRover Engineering) as, after researching it, transpires is a recurring fault and presents a major safety concern. Better diagnostic capabilities and a willingness to escalate concerns to the OEM when serious, would be a significant improvement.

Just amazing customer service

over 100 emails sent . Timing belt issue that should have been resolved as a warranty issue. Over 4 monhs to resolve

Overall, my experience was positive and the work carried out on my car appears to have been completed to a good standard. Sukvinder was helpful, professional and pleasant to deal with throughout.

My only real frustration was around communication and managing expectations. When I dropped the car off, I was advised that it would be ready by 3:00 pm. As the day progressed, I received no updates to let me know this was no longer achievable and ended up having to call several times myself for an update.

I completely understand that delays can happen, but a quick call or message would have made a huge difference. Because I was expecting the car back at 3:00 pm, I was unable to plan the rest of my day properly and had to make last minute arrangements, including asking a friend to collect my children from their activities.

The quality of the work was good and the staff at the centre were helpful. My feedback is simply that more proactive communication when delays occur would significantly improve the overall customer experience.

We pulled up outside the dealership in a range rover, cleary wanting to veiw some cars. We went in and were obviously intreseted in the defenders (90 and octa) and no one came over to us. Not expecting special treatment but would have expected some politeness.

I would like to express my sincere gratitude to Destiny Burke at Stratsone JLR, Milton Keynes for the outstanding support she provided during a very difficult time with my car issues.

From the very beginning, Destiny was professional, kind, patient, understanding, and incredibly reassuring. She kept me fully informed throughout the entire process, regularly updating me and making sure I always knew what was happening. Her communication and customer care were absolutely exceptional.

What truly stood out was her ability to manage stressful situations with such calmness, empathy, and professionalism. She is extremely knowledgeable, highly capable, and clearly takes great pride in what she does. Nothing ever felt like too much trouble for her, and she consistently went above and beyond to make the experience easier for me.

What started as a horrible and stressful situation became far more manageable thanks to Destiny’s support, dedication, and genuine care. She turned a very difficult experience into one that felt supported and handled with compassion.

Destiny is a real credit to JLR, and she deserves every bit of recognition for the incredible work she does. Thank you so much, Destiny — I truly appreciate everything you did for me.

Went in for Warranty work and Tyres.
Was looked after by Maisy from service, Chris from the workshop, and finally Peter in parts.
If you are going in for some work, request the pair above and if you require help in parts, Peter was very helpful!

Staff helpful and polite but waited too long for car to be serviced

Although I did have 4 issues with the Vehicle they were dealt with by Ryan and Billy to my satisfaction.

A good dealership with a good dealership principle.

I purchased an Approved Used Range Rover P440e Autobiography from Stratstone Milton Keynes in March 2026. The car was delivered on 30 March with pre-existing cosmetic damage noted by the delivery agent on arrival, a scuffed alloy wheel and paint damage to the rear tailgate and quarter panel. The delivery driver told me that when the damage was flagged to Stratstone, the response from the dealership was: "it's the customer's problem, it's an approved vehicle."
Over the following weeks I discovered a further four mechanical and electronic faults: intermittent failure of the door locking system across all four doors; the passive entry system inoperative on the passenger side; the fuel filler flap actuator failing completely, leaving me unable to refuel without forcing the flap open at a petrol station; and, most seriously, the vehicle refusing to restart on four separate occasions whilst I was inside it. Two mechanics looked at it and confirmed an electronic fault. This is a recognised issue on the P440e platform.
Every fault was reported in writing within the 30-day window provided under the Consumer Rights Act 2015. In five weeks, not a single repair has been arranged. My complaints were met with DIY troubleshooting suggestions which is just a joke for such a high priced luxury vehicle, I had to wait through a a 12-day response delay, an offensive offer of £150 reimbursement if I arranged the alloy repair myself, and a suggestion I polish the boot scratches out.
I have issued a formal letter of complaint to the Dealer Principal citing the Consumer Rights Act 2015 and demanding a full repair or refund but again, this has been ignored and the promised 48 hour response time missed. Next step the ombudsman and returning the vehicle.
Such a shame, the car itself is beautiful. The aftersales service has been the worst I have experienced from any dealership at any price point. I would not recommend purchasing a used vehicle from this dealership. Shop elsewhere, you'll get a better and far better service!