Stratstone - Land Rover Milton Keynes Reviews 

My experience with Jaguar Land Rover Milton Keynes has been nothing short of shocking. I left genuinely stunned at how poorly I was treated and how dismissive the staff were throughout the entire process. The attitude I encountered was abrupt, confrontational and completely lacking in basic customer care. In all my years dealing with garages, I have never come across anything quite like it.

From the moment I raised concerns with the service team about my vehicle, I felt pushed aside, spoken over and treated as if I was an inconvenience rather than a paying customer. The tone, the unwillingness to listen and the complete lack of professionalism turned every interaction into an exhausting ordeal. It was clear that customer experience is not even remotely a priority here.

The garage itself is in absolute disarray. The repair standards I witnessed were far below acceptable, especially for a brand that claims to stand for quality. Issues were ignored, workmanship felt careless, and any attempt to question or escalate concerns was met with resistance rather than support. There is a reason this dealership is NO LONGER SIGNED UP TO THE MOTORING OMBUDSMAN, and after my experience, that comes as no surprise.

Any sense of accountability doesn't not exist at this brach. You are left chasing answers, being passed around, and repeatedly told that nothing is their responsibility. It is one of the most stressful and infuriating service experiences I have ever had with any company.

If you value your time, your money, your sanity, or your vehicle, avoid Jaguar Land Rover Milton Keynes entirely. You will get far better treatment, honesty and workmanship from a local independent garage or a trainee from the local collage. This place has been the single worst dealership I have ever dealt with. Consider this a serious warning.

Read the recent and previous reviews.

Ps Northampton Land Rover are the place to go, thats where I will be going from now on.

Easy to book, easy to find and good welcome

They scratched our car and still have not fixed it.

Ensure cars are tested after a repair before returning to customer. Check signed returned psoerwork on raf cars. Offer a solution for bad experience by going over and above an error(car still faulty after repair) verbally follow up for a review

Very efficient and helpful in nice surroundings

From moment the reminder came up booked in within a week , left vehicle and was told 6 hours , got call to say completed , very helpful and professional

Stratstones Jaguar/Land Rover, Milton Keynes are an extremely helpful & efficient team regards diagnosing issues and resolving them swiftly.

Faulty car the day after collection, driven for a week without being fixed or any urgency show. Lack of seriousness shown to end user customer experience. Very poor.

My car went in for its first service. There was an item to check as the sensors at the front seem to be on steroids! They did not call me to advise they were keeping the car overnight. The communication was poor. They did not call be back as promised with regards to an outstanding sales query. You email them and due to staff leaving the emails remain unanswered. Overall not at all impressed.

Customer service was excellent however not keeping a stock of basic of Jaguar parts meant a delay of several days before I got the car back.

Best Land Rover dealer in the UK to deal with by far.

Extremely poor service
Had car for nearly 2 weeks
Went back on offer of money compensation
Delivered car back in filthy state

It takes too long to look at vehicles, 3 days ??. do the diagnostics and FIX same day the car is NOT being diagnosed for the FULL day , you read the computer and don't check the fault really then i get asked to pay even when its under warranty it seems that is all Land Rover want is money ??

Its so simple and easy to book the annual service online, plus the service team are friendly and very helpful.

My first experience with Stratstone Land Rover.
Sharp, Swift and Professional customer service 👌🏽

Despite receiving emailed confirmation of car service I booked for 10am on 17th June from both MK and from Stratstone, I arrived on the 17th to be told that it had been booked in for the 27th.
I was advised that they would try to fit the car in but were very busy. Having driven 20 miles to get there I found this unacceptable. Fortunately, they did fit my car in but not at the time I had booked. I had to re-arrange my whole day and that of a friend who had arranged to pick me up and drop me off when the service was done. I also incurred a £20 taxi fare.
When finally collecting the car at 16.30, it had been supposedly cleaned. The car had white water marks on the bodywork AND inside on the glass and dashboard dials. The car was dirtier than when I took it in!
I have emailed MK explaining the events of the day and my disappointment but have not even had the courtesy of an acknowledgement from the Service Manager.

The staff themselves are friendly enough but the communication and outcome are poor. I've bought several vehicles through the dealership but loyalty doesn't appear to count for anything.

Stratstone Jaguar Land Rover Milton Keynes’ polished brand image crumbles the moment something goes wrong—which, in our case, it did repeatedly. Our vehicle, purchased from Stratstone Jaguar Land Rover Milton Keynes, developed a serious fault in the high-voltage system that left it completely undriveable—not once, but twice—stranding us and requiring roadside recovery. Despite initial assurances that the issue had been resolved with a software update, the same critical fault reoccurred just two months later, exposing the inadequacy of both the diagnostics and the so-called fix. Attempts to reject the vehicle under our consumer rights were met with obstruction, scripted responses, and ultimately a “final response” that shut down the complaint without resolution. No one at Stratstone was willing to consider returning or replacing the clearly defective vehicle. For a brand that claims to deliver innovation and luxury, the experience has been one of frustration, delay, and a complete lack of accountability.

We will not be using Stratstone Jaguar Land Rover Milton Keynes again—and we will be advising our friends, neighbours, and colleagues to look elsewhere. There are many other main dealers in the local area (BMW, Volvo, Volkswagen) offering significantly better customer service.