Great experience! The customer service we received when we purchased our car was excellent. All the team were friendly and professional but our Sales Executive, Craig Allan, was superb! Nothing was t... See more
Company replied
Location
Switch locationNorthfield Drive, Milton Keynes, MK15 0DQ Buckinghamshire, England, GB
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See what reviewers are saying
Statstone Jaguar Land Rover in Milton Keynes consistently delivers outstanding customer service. They remember your name, communicate clearly, and make sure you're happy before you leave, every... See more
Company replied
I’ve had a few cars from the JLR range and most of the approved dealerships I’ve dealt with have been really awful. We bought a used car from Stratstone Milton Keynes last May and the whole buying p... See more
Company replied
We pulled up outside the dealership in a range rover, cleary wanting to veiw some cars. We went in and were obviously intreseted in the defenders (90 and octa) and no one came over to us. Not expectin... See more
Company replied
Company details
- Car Dealer
- Car Inspection Station
- Car Manufacturer
- Car Repair and Maintenance
- Oil Change Service
- Used Car Dealer
Written by the company
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Written by the company
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Contact info
Northfield Drive, Milton Keynes, MK15 0DQ, Buckinghamshire, England, United Kingdom
- 01908 086 855
3.6
Average
162 reviews
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Emma in sales was superb
Emma in sales was superb, so easy to work with and very very helpful. A very smooth purchase!
June 10, 2025
Reply from Stratstone - Land Rover Milton Keynes
Hi Christopher,
We're happy to hear that your purchase was smooth and that you found Emma to be so helpful and easy to work with.
Stratstone Customer Services
Suki was very friendly and helpful
Suki was very friendly and helpful. Great to have facilities to wait whilst work is done.
May 6, 2025
Reply from Stratstone - Land Rover Milton Keynes
Hi Emma,
We're happy to hear that you found Suki helpful!
We're also glad you enjoyed having a comfortable place to wait while the work was completed.
Stratstone Customer Services
Stratstone failed to get parts…
Stratstone failed to get parts delivered on days promised
why not get the parts in and then arrange with the customer fitment of said parts instead of booking a date and letting the customer down on numerous occasions
June 6, 2025
Reply from Stratstone - Land Rover Milton Keynes
Hi Marc,
We regret to hear about the parts delivery issues and the inconvenience caused by multiple postponements.
We appreciate your feedback and will review our processes to improve part availability and scheduling accuracy.
Stratstone Customer Services
Exceptional Service – Others Should Learn From Them
Statstone Jaguar Land Rover in Milton Keynes consistently delivers outstanding customer service. They remember your name, communicate clearly, and make sure you're happy before you leave, every time.
Suki is a brilliant example of what great service looks like. He always goes above and beyond, he even booked me a taxi to MK Centre while my car was being serviced. It’s the little things that make a big difference.
Shout-out as well to Gideon, who I hear is sadly leaving. He always remembered my name, which shows the personal care this team gives.
As a business owner myself, I know how vital good customer service is, it’s what builds loyalty and trust. Price matters when buying a car, but service like this is what makes you stay.
June 7, 2025
Reply from Stratstone - Land Rover Milton Keynes
Hello Brenda,
We appreciate your wonderful feedback.
It's great to hear that you consistently receive outstanding customer service and that Suki's attention to detail makes a difference.
We're happy that the personal care provided builds loyalty and trust.
Thank you for taking the time to share your experience.
Stratstone Customer Services
Yearly MOT
Staff were very friendly and helpful even though I was there for just an MOT.
Thanks to Millie and Sharon for their help.
June 5, 2025
Reply from Stratstone - Land Rover Milton Keynes
Hi Mike,
We appreciate you taking the time to share your positive experience.
We are so glad to hear that Sharon was friendly and helpful during your visit for your MOT.
Stratstone Customer Services
A rarity
A rare experience nowadays where all staff, regardless of their function in the business, are friendly and personable and seem to genuinely value customer service and experience.
May 31, 2025
Reply from Stratstone - Land Rover Milton Keynes
Hi Todd,
We appreciate you taking the time to leave us such a great review!
It's wonderful to hear that our team's dedication to customer service shone through during your visit.
Stratstone Customer Services
Lack of follow up
the service was carried out but none of the other work. I was told I would receive a follow up call to book in the uncompleted work and diagnostic on the deployable steps. I have still not received the follow up call.
May 23, 2025
Reply from Stratstone - Land Rover Milton Keynes
Hello Ann,
Thank you for your review.
We are sorry to hear this. If you could please send your contact details to us at service.followup@stratstone.com and we will arrange for the servicing team to contact you.
Thank you,
Stratstone Customer Services
Reply from Stratstone - Land Rover Milton Keynes
Hi,
Thank you so much for the review.
We're thrilled that you had such a positive experience!
We hope that you'll consider us again in the future.
Stratstone Customer Services
good freindly helpful staff
May 14, 2025
Reply from Stratstone - Land Rover Milton Keynes
Hi Mark,
We are happy to hear that you had a positive experience with our staff.
Stratstone Customer Services
Great first impression
Great first impression, using Stratstone Land Rover. Very welcoming and polite service, with simple communication for works carried out, as part of a Service.
May 10, 2025
Reply from Stratstone - Land Rover Milton Keynes
Hi Mr Mall,
We strive to provide a welcoming and transparent service, and we're glad that you found our communication clear and helpful.
Stratstone Customer Services
Every issue diagnosed appears to take 2…
Every issue diagnosed appears to take 2 visit or more to resolve ie one to diagnose and then there is always a wait for parts, even basic items.
May 9, 2025
Reply from Stratstone - Land Rover Milton Keynes
Hi Mr Bushby,
We understand your frustration with the multiple visits needed to resolve issues.
We strive to provide efficient service, and we're sorry that your experience hasn't met your expectations.
We appreciate your feedback and will use it to improve our processes.
Stratstone Customer Services
Good service
Good service, price quoted was price charged and the pick up and return was excellant. But the car was returned un-valeted
May 9, 2025
Reply from Stratstone - Land Rover Milton Keynes
Hi Raymond,
We appreciate your feedback and are glad you found our service and pricing to be satisfactory.
We understand your disappointment regarding the car's condition upon return.
We strive to ensure all vehicles are returned in a clean and valeted state and will investigate this further to prevent similar occurrences.
Stratstone Customer Services
Reply from Stratstone - Land Rover Milton Keynes
Hi Mr Wallage,
We understand that communication is crucial, and we strive to ensure our customers have a positive experience.
We will take your comments into consideration as we continue to improve our communication processes.
Stratstone Customer Services
The overall experience of being…
The overall experience of being welcomed from the moment I stepped in the showroom.
May 8, 2025
Reply from Stratstone - Land Rover Milton Keynes
Hi,
We appreciate your kind words and are thrilled to hear that you had a positive experience from the moment you stepped into our showroom.
We strive to create a welcoming atmosphere for all our customers, and we're glad that we were able to achieve that for you.
Stratstone Customer Services
The dealing with the service contact…
The dealing with the service contact (Millie) was simple, straight-forward and efficient.
The main dis-appointment was the cost of the service which was 40% dearer than a local Jaguar approved service centre (not a small back-street garage).
May 7, 2025
Reply from Stratstone - Land Rover Milton Keynes
Hi John,
We appreciate your feedback and are glad you found Millie's service efficient.
We understand your disappointment regarding the cost of the service. We strive to offer competitive pricing, but recognise that costs can vary between service centers.
We value your business and will continue to work towards providing excellent service.
Stratstone Customer Services
The staff at the Milton Keynes branch have been excellent.
The staff at the Milton Keynes branch have been excellent. However, the Birmingham Erdington branch addressed the fault and subsequently directed me to the Milton Keynes branch, where I originally purchased the vehicle. At the time of purchase, I was informed that any branch would be able to handle issues covered under the warranty. Even the staff at the Milton Keynes branch were unsure why I had been referred back to them by the Birmingham branch.
May 1, 2025
Reply from Stratstone - Land Rover Milton Keynes
Hi Vedat,
We appreciate your feedback and are glad to hear that the staff at the Milton Keynes branch have been helpful.
We understand your frustration regarding the experience at the Birmingham Erdington branch.
We strive to ensure that all our branches are equipped to handle warranty issues, and we will investigate this discrepancy to ensure consistency across all locations.
We value your feedback and will use it to improve our customer experience.
Stratstone Customer Services
Reply from Stratstone - Land Rover Milton Keynes
Hi Paul,
We strive to provide quick, professional, and friendly service.
Stratstone Customer Services
As promised
Car delivered at a sensible time (9am) by appointment will all work completed by 3pm, including valet service.
April 22, 2025
Reply from Stratstone - Land Rover Milton Keynes
Hi Stuart,
We strive to provide our customers with a positive experience, and we are pleased to know that we met your expectations.
Stratstone Customer Services
Best Land Rover dealership out there!
April 19, 2025
Reply from Stratstone - Land Rover Milton Keynes
Hi Mr Cook,
We're thrilled to hear you had such a positive experience!
Stratstone Customer Services
F Type in for an Engine warning light - 2 months later.
F Type in for an Engine warning light thinking it was going to be a day job. Ended up being nearly 2 months due to parts and staff shortages (and a few conversations with some very rude and blunt people in the service department). The only positive was Simeon, a very polite and honest gentlemen who ended up taking on my repair who was a pleasure to deal with in the end. But unfortunately I cant see myself going back - especially having bought a separate car from the same dealership a couple of weeks before this all unfolded.
January 29, 2025
Reply from Stratstone - Land Rover Milton Keynes
Hi Mr Watkinson,
We understand your frustration with the extended repair time and the less than satisfactory interactions you experienced with some members of our service department.
We appreciate your kind words about Simeon and his dedication to providing excellent customer service.
We value your feedback and will use it to improve our processes and ensure a more positive experience for future customers.
Stratstone Customer Services
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