Great experience! The customer service we received when we purchased our car was excellent. All the team were friendly and professional but our Sales Executive, Craig Allan, was superb! Nothing was t... See more
Company replied
Location
Switch locationNorthfield Drive, Milton Keynes, MK15 0DQ Buckinghamshire, England, GB
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See what reviewers are saying
Statstone Jaguar Land Rover in Milton Keynes consistently delivers outstanding customer service. They remember your name, communicate clearly, and make sure you're happy before you leave, every... See more
Company replied
I’ve had a few cars from the JLR range and most of the approved dealerships I’ve dealt with have been really awful. We bought a used car from Stratstone Milton Keynes last May and the whole buying p... See more
Company replied
We pulled up outside the dealership in a range rover, cleary wanting to veiw some cars. We went in and were obviously intreseted in the defenders (90 and octa) and no one came over to us. Not expectin... See more
Company replied
Company details
- Car Dealer
- Car Inspection Station
- Car Manufacturer
- Car Repair and Maintenance
- Oil Change Service
- Used Car Dealer
Written by the company
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Written by the company
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Contact info
Northfield Drive, Milton Keynes, MK15 0DQ, Buckinghamshire, England, United Kingdom
- 01908 086 855
3.6
Average
162 reviews
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Suki Nar is by far the greatest…
Suki Nar is by far the greatest ambassador Stratstone JLR have. His customer service just impeccable.
April 11, 2025
Reply from Stratstone - Land Rover Milton Keynes
Hi John,
Thank you for your kind words about Suki.
We are delighted to hear you had a positive experience and appreciate your feedback.
Stratstone Customer Services.
To get the work done when they said…
To get the work done when they said they were going g to do it
April 11, 2025
Reply from Stratstone - Land Rover Milton Keynes
Hi Mr Peel,
We appreciate your feedback and are glad to hear that you were satisfied with the work.
Stratstone Customer Services
Work completed as advise to good standard
April 7, 2025
Reply from Stratstone - Land Rover Milton Keynes
Hi Anthony,
We appreciate your positive feedback and are glad to hear that you were satisfied with the work completed.
Customer Services
Efficient checking in and meet and…
Efficient checking in and meet and greet and prompt text message when car was ready
April 1, 2025
Reply from Stratstone - Land Rover Milton Keynes
Hi Tony,
We're so glad to hear you had a positive experience with our check-in process and prompt communication.
Stratstone Customer Services
No information on what went on with the…
No information on what went on with the health check
Keep customer informed, especially when you tell customer you will email them the information.
I still don't know what was done and what was found
April 4, 2025
Reply from Stratstone - Land Rover Milton Keynes
Hi John,
We're disappointed to see you haven’t had a positive experience.
Satisfaction is one of our top priorities, so we would like to learn more about your experience to see if there is anything we can help with.
Please contact us at service.followup@stratstone.com and we will ensure to put you in contact with the leadership team.
Thank you,
Stratstone Customer Services
Reply from Stratstone - Land Rover Milton Keynes
Hi Ms Adolpho,
Thanks for the great rating!
We are always happy to help.
Stratstone Customer Services
5* for sure
5* for sure. The 3rd car I have purchased through LR Milton Keynes. Steve Greenfield has sold me all 3 now. Steve always gets what he knows you want. From walking through the door, coffee, and the simplicity of the purchase I cannot recommend the dealership highly enough. Thank you Steve 😊
January 25, 2025
Unprompted review
Reply from Stratstone - Land Rover Milton Keynes
Hi Tina,
We are thrilled to hear about your positive experience at our Land Rover Milton Keynes.
It's wonderful to know that you've had such a consistently great experience with Steve.
We appreciate your kind words and will share your feedback with Steve.
Stratstone Customer Services
All round excellent service
All round excellent service. Simeon was fantastically helpful and the uber ride home was very much appreciated. Great coffee!
December 19, 2024
Reply from Stratstone - Land Rover Milton Keynes
Hi David,
Thank you for your kind words.
We are delighted to hear you had a positive experience and found the service to be excellent.
We appreciate your feedback about Simeon.
Stratstone Customer Services
Very efficient service and they looked…
Very efficient service and they looked after my request.
December 17, 2024
Reply from Stratstone - Land Rover Milton Keynes
Hi,
Thank you for your kind words.
We are pleased to hear that you were happy with the service you received.
Stratstone Customer Services
Very Efficient
Very Efficient. Able to use a breakout cubicle to do some work. Friendly and helpful guys all round.
December 16, 2024
Reply from Stratstone - Land Rover Milton Keynes
Hi Christopher,
We appreciate your kind words and are glad to hear you had a positive experience.
We strive to provide a comfortable and productive environment for our customers.
Stratstone Customer Services
In 3 times for the same issue and still…
In 3 times for the same issue and still not resolved. Especially annoying as they caused the issue in the first place.
The Service department doesn't answer the phone, its not unusual for you to be on hold for 20 or 30 minutes. They don't respond to emails either.
December 5, 2024
Reply from Stratstone - Land Rover Milton Keynes
Hi Tim,
Thank you for taking the time to review.
I’m so sorry to hear you haven’t had a positive experience, I can assure you that this isn’t the customer service we do aim to provide.
If there are any outstanding issues you have that you need addressed, please contact us on service.followup@stratstone.com
Thank you,
Stratstone Customer Services
Poor communication
Begin to communicate with customers and not make the experience poor
November 27, 2024
Reply from Stratstone - Land Rover Milton Keynes
Hi,
Thank you for taking the time to review.
I’m so sorry to hear you haven’t had a positive experience, I can assure you that this isn’t the customer service we do aim to provide.
If there are any outstanding issues you have that you need addressed, please contact us on service.followup@stratstone.com
Thank you,
Stratstone Customer Services
Great Service for someone driving an…
Great Service for someone driving an old range!
November 21, 2024
Reply from Stratstone - Land Rover Milton Keynes
Hi,
We're thrilled to hear you had a great experience.
We appreciate your kind words and are glad you enjoyed your visit.
Stratstone Customer Services
Unsatisfactory Service Experience and Conduct of Service Advisor
My experience was particularly disappointing due to the unprofessional conduct of your customer service advisor. I've been advised by the service advisor that the lower suspension arms and timing belt needed replacement.
While reviewing the vehicle's service history, I noticed that the cam belt had been replaced in November 2023. When I asked the service advisor whether the cam belt and timing belt were the same, he initially denied it. However, after consulting a technician, he confirmed they were indeed the same. I then raised the concern that if the timing/cam belt was replaced a year ago and is now defective, it should be covered under warranty and replaced at no cost. Additionally, I expressed my apprehension about potentially paying for unnecessary repairs due to an inaccurate report or defective part under warranty.
Instead of addressing my concerns professionally, the service advisor, however, continued to be dismissive and rude. He began raising his voice and responded aggressively when I addressed him politely as "my dear," —a term I believed to be polite—he responded aggressively, "I am not your dear, call me Mr. XXX." While English is not my first language, I intended the term "my dear" to be a polite and friendly expression. His reaction was unnecessary and unprofessional, making an already uncomfortable interaction worse, as no disrespect was intended.
Recognizing that the conversation was unproductive, I chose to conclude it and agreed to bring the vehicle back for further inspection, solely to leave the premises.
November 22, 2024
Reply from Stratstone - Land Rover Milton Keynes
Hello Mahmoud,
We understand your frustration and apologise for the negative experience you had with our customer service advisor.
We value your feedback and take it seriously.
We will use this feedback to improve our customer service training and ensure our advisors provide a respectful and professional experience for all our customers.
Stratstone Customer Services
Call day beforehand from Suki helped to…
Call day beforehand from Suki helped to know who I was seeing the next morning. All aspects were explained to me when I dropped the car off which was helpful.
November 15, 2024
Reply from Stratstone - Land Rover Milton Keynes
Hello Craig,
We appreciate your kind words and are glad to hear that Suki was helpful in preparing you for your appointment.
We strive to make the drop-off process as smooth as possible and are pleased you found it helpful.
Stratstone Customer Services
Warranty repair
Very easy to book and drop of, all ready to take in when you get there and decent coffee as well!!
August 11, 2024
Reply from Stratstone - Land Rover Milton Keynes
Hello John,
Thank you very much for your 5* review!
We value your feedback and take pride in providing the best possible customer service!
Thanks again!
Stratstone Customer Services
Very professional and efficiently…
A very professional and efficient service given by the Jaguar team at MK.
November 7, 2024
Reply from Stratstone - Land Rover Milton Keynes
Hi,
We appreciate your kind words and are thrilled to hear about your positive experience with our team.
We strive to provide exceptional service to all our customers.
Stratstone Customer Services
The person who attended to me was…
The person who attended to me was extremely helpful
October 31, 2024
Reply from Stratstone - Land Rover Milton Keynes
Hi Oluwasola,
Thank you so much for leaving us this great review.
Have a lovely day!
Stratstone Customer Services
I have always been treated very well…
I have always been treated very well and I have bought a Range rover Evoque and a Jaguar XF Sportbrake Portfolio. I also have a Jaguar F-Type from the first year of production (2013).
Everybody there is great, especially Gary Jones and Shanika, and all staff. The mechanics are great also. It has been very difficult to contact the dealership by phone, as you have used an outside call centre, which is extremely poor. I believe this is about to change so I can get through direct to the dealership as in the old days.
October 29, 2024
Reply from Stratstone - Land Rover Milton Keynes
Hello Rob,
Thank you for your kind words about Gary and Shanika and the vehicles you've purchased.
We appreciate your loyalty and are glad you've had positive experiences with JLR Milton Keynes.
We understand your frustration with the call center and appreciate you bringing it to our attention.
We are always striving to improve our customer service and will take your feedback into consideration.
Stratstone Customer Services
EXCELLENT SERVICE!
Excellent service from our first enquiry with Sennan, to Keir, Dominic and collection with Damien.
The whole experience was perfect, the day we collected our car, it was on a turntable, Sennan was cheering and clapping. Wow!! Damien dealt with the paperwork very efficiently, all staff were very professional. Thank you for making buying our new car so special.
October 11, 2024
Unprompted review
Reply from Stratstone - Land Rover Milton Keynes
Hello Suzy,
Thank you for your kind words!
We are delighted to hear that you had such a positive experience with us.
We are thrilled that you enjoyed the process of buying your new car and that our team made it so special for you.
Stratstone Customer Services
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