Stratstone - Mercedes-Benz of Glasgow Reviews 

Clare Power, Service Advisor at Milton Street, is one of the nicest, most polite, professional, and knowledgeable people I have dealt with.
Clare responded promptly to all of my emails and was always helpful and informative. Her excellent customer service made the entire experience straightforward and pleasant.
If all staff at this service centre provided the same level of service, it would be an absolute delight to use this centre. Clare is a real credit to the team.

Due to experiencing significant vibration when braking I booked my car into Mercedes Benz Glasgow. Road test confirmed the vibration and a vehicle health check found that all brake discs were warped and pads also needed replaced.

Due to all parts being under warranty they were replaced free of charge. However this was not initially communicated to me, only when I was asked if I would like to proceed with £1300 of work I asked the question regarding either my approved used one year warranty and parts warranty was I informed the work would be covered. I do wonder what happens when people don't ask the question?

Furthermore I was also told that my wheel hubs would be examined when the brakes were stripped off. Once this was carried out I was told that my wheel hubs were corroded. I received a text message. First of all telling me that Mercedes Benz Giffnock(where I purchased the vehicle in January) would not cover the £636 of work under warranty. I was asked how I would like to proceed. When I asked Mercedes Benz Glasgow why Mercedes Benz Giffnock would not cover the work they stated it was due to the fact I'd bought the car in January, which didn't make much sense as the car was still within the 12 month used approved warranty period.

I contacted Mercedes Giffnock who informed me that the reason they would not cover the work to repair the corrosion on the wheel hubs Mercedes Glasgow had detailed to them was nothing untoward and the work was not in any way essential. This had not been communicated to me by Mercedes Glasgow.

Upon recontacting Mercedes Glasgow to get more information on the issue with the wheel hubs it was all very vague. Getting to the point I asked is this work essential? The reply was, we recommend it. It was then made clear to me that if I had any further issues with my brake discs or pads they would not be covered by a parts warranty because I had not agreed for this recommended non essential work to be carried out.

After the discs and pads were replaced I attended Mercedes Benz Glasgow to collect my car. Having had some time to think, I asked some questions about the wheel hubs. Firstly what exactly is the issue with the wheel hubs? I was given the vague answer of they are corroded. I asked how badly are they corroded? At this point a technician was brought over to speak to me. He started to tell me about the brake discs and how they were a specific type etc. I then asked if the wheel hubs were corroded enough that there was a breach of any tolerance levels that would have meant work needed to be carried out? The technician, visibly uncomfortable at this point stated he did not do the hub check. The point I made to him was this, surely if there is any breach of a level of tolerance then these repairs are essential and I would like to know the exact details please. The technician left, when he returned he informed me that all wheel hubs were right on the level of tolerance.

Forgive me for thinking this is all a bit questionable. All wheel hubs exactly on the 0.2mm level of tolerance? I then asked if I could see the results of the tests carried out? I was informed that they would be emailed out to me. 72 hrs later and no email detailing the findings has appeared.

If the wheel hubs were indeed on the limit of tolerance I'm sure this would have been communicated to me over the telephone prior to the brakes being replaced. If work needs to be done then I have no issues with that.

However the overall vague information, the lack of evidence produced when asked, whether it be a simple word document, a video or a photo would lead anyone to question why £636 of work needs carried out. I have to conclude the use of fear of further problems with brakes has been used in an attempt to manipulate me into spending money which I do not need to spend. This has been backed up by a local independent garage who stripped the newly fitted brakes at my expense. They confirm there are no issues with the vehicles wheel hubs.

Moral of this story is always ask questions folks. If the need for repairs to be carried out is genuine then there should be no issue producing evidence.

I purchased a car from a Mercedes dealership to put my mind at ease that if there were any issues I could trust it to be dealt with complete transparency. I feel this has not been the case and the whole experience has been a frustrating disappointment.

My car was in for a repair and the process, including the repair and courtesy car, was very smooth. All staff were friendly and efficient with a special mention to Clare who kept me well informed on progress and was very professional and courteous.

The service was seamless and efficient. Elaine was very helpful and kept me up to date with the progress of my vehicle. Within 6 hours the full service and MOT were complete and I was in and out in 5 minutes upon dropping and picking my car up. I purchased this car from this location as well as get it regularly serviced from Stratstone Mercedes in Glasgow and highly recommend that you do both for your next Mercedes and next service!

From entering the new cars showroom and been welcomed by Alison, who made me a cuppa right away to meeting Robbie, the whole experience was amazing.
I got exactly what I wanted at the budget I had.
Robbie could not have been more helpful, nothing was a problem, his patience was amazing.

Parbinder was great she went out of her way to make sure my daughters car was ready on time .

Had a brilliant experience purchasing my first electric vehicle with Lola of Stratstone - Mercedes-Benz of Glasgow. Quick turn around times with a phone call to explain next steps and provide more details on the car I have purchased. Lola was a pleasure to engage with. Thank you

I've had an extra special experience purchasing my first electric vehicle, and that is all down to the lovely Lola of Stratstone - Mercedes-Benz of Glasgow. What fabulous care and attention she's given me. She really has differentiated Mercedes by giving me thoughtful, personalised and brilliant customer service. Can't thank her enough, and well done Stratstone - Mercedes-Benz of Glasgow for having her in your team!

Extremely efficient, professional service from start to finish. A pleasure to deal with

Lola was a great contact throughout the process! Very helpful in organising delivery date and friendly and personable over the phone plus followed up quickly via email to confirm the details too - thanks again

Had a call from lola, to inform me my car was ready for delivery, explained everything i needed to know! And arranged a delivery date i needed! Excellent customer service

Fast friendly service from the team at Milton street thanks to Parbs , Janet ,Keeley , Mhairi, Clare ,Habib and the drivers for the continuous help on turning around services so fast it’s much appreciated.

As a returning customer I can only advise that you need to try Mercedes Benz Glasgow, from start to finish I was fully updated throughout my cars service on where it was at and how long it would take.

Elaine was a fantastic ambassador for Mercedes at doing this and made the whole experience flawless.

Parbinder from the service department was great help last week! 10/10

Purchased a brand new Mercedes EQB from Stratstone - Mercedes Benz of Glasgow. It started with an email conversation with Corporate Admin Support Lola as she couldn’t reach me on the phone, we communicated well and when we finally spoke on the phone the service I received was really good and I’ll definitely recommend a purchase New/Old car from them. Thanks again Lola, Fully appreciated.

I recently booked my Mercedes GLC in for a service and MOT at Stratstone Mercedes-Benz Glasgow and unfortunately had a very concerning experience.

I was advised that my vehicle would fail its MOT due to a “collision fault on dash requiring investigation.” However, there were no warning lights illuminated on the dashboard, and I had not experienced any issues with the car.

When I queried this, I was told that the vehicle would still fail unless I agreed to a diagnostic investigation starting at £180, potentially more depending on what they found — regardless of the fact that no warning light was present.

From my understanding of MOT regulations, a vehicle should only fail for safety system faults (such as SRS/airbags) if a warning light is actually illuminated or indicates a fault during the test. The MOT is not intended to rely on stored or hidden diagnostic codes where no dashboard warning is present.

This left me feeling that:

The MOT criteria may have been incorrectly applied

I was being pressured into unnecessary diagnostic work

The situation was not explained clearly or transparently

As a result, I chose not to proceed and have taken the car elsewhere for a second opinion.

I would strongly advise others to seek clarification and, if necessary, a second opinion if faced with a similar situation.

Very disappointing experience from a main dealer, where you would expect accuracy, transparency, and adherence to official testing standards.

Sorted out an issue that occurred with good haste

I visited Mercedes Glasgow today to have a small part replaced after an assist call out. From start to finish I was truly impressed with everything but especially with my service agent Claire. Claire did something that many people don’t do these days, “she listened “fully” to what I had to say about the car properly” Many people pre-empt things nowadays and stomp over what you are trying to tell them rushing things. It is obvious to me that Claire is highly experienced. Perhaps this is why the speed of service was also exemplary as the techs were told “everything” that Claire had relayed. This is so important. So many times, in the past things got missed at Services with other branches. As a Mercedes Customer service recipient for some 30 years now and been on the receiving end of how service levels dropped over the years, I have to say I am very impressed. Thank you Claire and team.

Had my car booked in today with the garage, as soon as I stepped in the garage I was greeted with a smile and with the upmost respect. Had a quick chat with the service manager Andrew who for someone so young blew me away with his knowledge of all things Mercedes just makes you feel that little more confident in the place when you know they really do know there stuff. Thanks again to the full team at the service desk and Andrew keep working on that golf swing

These guys are so professional and personal, Janet you were amazing I can’t thank you enough, you are a credit to the company!
I will definitely be recommending you .