Stratstone - Mercedes-Benz of Hamilton Reviews 

The cooperation received

I have full confidence in MB Hamilton. Pleasant experience with great car service and staff.

Friendly customer support, issue resolved in a timely manner

The colleague looked after me from the min I arrived. The communication about the car and what’s happening excellent.

The team serviced my car along with an update all done while I waited, thanks to Mercedes Benz Hamilton

Kieran Higgins has been brilliant! He went the extra mile (and then some) to steer us through the process and perfectly organise the car for us. His service was nothing short of AMG-level performance—truly top-class! Kieran’s dedication and efficiency are the kind of qualities that make him the ‘star’ of the Mercedes-Benz team. We couldn’t have asked for a smoother ride!

Friendly staff great customer service

Great experience from sales through into service. Very professional whilst also being friendly, helpful and human.
Wouldn’t hesitate to recommend to a friend or family.

Responsive
Good workmanship
Very pleasant

Stratstone Mercedes of Hamilton have an awful lot to learn about customer service!
I bought a car from Straits Mercedes Benz of Hamilton in August. Initially things went ok, I went to see the car and agreed a price, but when I went to pick the car up I was totally ignored for 25 mins ( no welcome, no offer of toilet or cup of tea despite travelling over 100 miles to the dealership) then no proper handover of the car. I was just given the keys and led out of the door into the pouring rain and the car pointed out to me I was £25k poorer and feeling very let down and deflated. I was prepared to forgive all this, but when the car developed a fault ( issues with the black plastic on the dashboard flaking off) after only 5 months. I thought Stratstone Mercedes of Hamilton would easily sort it out for me. But not a chance !!! After a couple of frustrating weeks of not answering emails, (excuses like having to walk through 6 doors to parts department! ) and not returning calls, Keiran in sales decided that a faulty dashboard panel on a 4 year old car is not covered by warranty and this kind of deterioration is perfectly normal on a Mercedes. His harsh decision has left me with a £400 bill and an extremely poor view of this particular Mercedes Dealership. I’d have been quite happy with an offer to contribute to the repair and a bit of sympathy, but Stratstone Mercedes would rather have a very upset customer than consider any form of a compromise or agreement. Fortunately Mercedes themselves have taken a much more “customer focused” stance and have been much more helpful reaching a mutually acceptable solution. You don’t expect “back street garage service” when you buy a Mercedes care from a authorised dealer, but that’s that’s the level of service I received at from this Stratstone Hamilton . I won’t ever go back and never recommend anyone else to buy a car from them. I’d advise anyone else thinking of buy a car here to think very carefully before parting with their money. As a contrast, my wife recently had a issue with her Kia and the local Kia dealership sorted it out without any fuss! Perhaps Kieran and a few others from Stratstone Mercedes in Hamilton should visit a local Kia dealership to learn a bit customer service!

Graham helped us with a coolant light that came on just before Christmas holidays and we were looking at travelling a far distance. He helped us right away with the issue which was great. This is the 3rd car we have bought with Graham over the years and he has always helped with any problems big or small. Thanks again.

I visited the showroom and although i was actively looking for new car i was totally ignored. Despite taking photos of the cars i was interested in there was no acknowledgment from any of the sales people . Cant help but think if my other half was with me it would be a different story.

I had initially booked in to get me Ad Blue fault checked and they booked me in on a Saturday which suited me. Then when i arrived i was advised that there were no techn icians in to do that on a saturday and the car was just getting a health check!
I had to re-book to have my fault checked and sorted. This was done and staff were very pleasant.

east drop of and pick up car serviced ready when was due happy days

When you get a time span of 1 hour and have a time for your appointment it should not take 2 hours to do the job.

Craig was very helpful with the whole process when I purchased my vehicle.

The transaction was straight forward. Staff were friendly and considerate. On receipt, my new vehicle was clean, well prepared and ready for collection on time.

Craig was a pleasure to deal with. Having had an issue securing a car with another branch, it was was reassuring that Craig handled the enquiry from start to delivery without a single issue.
Would highly recommend.