Overall faultless service from Callen Duncan at Stratstone Mercedes Hamilton from start to finish. Well done! ⭐️⭐️⭐️⭐️⭐️ Very disappointed in Mercedes Finance who have yet to respond to emails with... See more
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A huge thank you to Laura at Mercedes-Benz Hamilton. We only went in for a wee look and had absolutely no intention of being pressured into anything, but Laura was fantastic from the moment we a... See more
Company replied
Bought my car from Christopher and couldn't fault the service. Answered all my questions honestly and made the whole process easy from the start to driving away. Car was exactly as described and valet... See more
Company replied
Absolute appalling customer service Simon service manager very rude booked car in for recall for 1 hr slot at 9am. Now 4.45 still not had a call then recieve health check which stated needed a tyre... See more
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Company details
- Car Dealer
- also in
- Car Inspection Station
- Car Manufacturer
- Car Repair and Maintenance
- Oil Change Service
- Used Car Dealer
Written by the company
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Written by the company
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Contact info
Johnstone Road, ML3 7JP, Hamilton, United Kingdom
- 01698 201500
4.1
Great
452 reviews
Asks customers to review
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Craig was a pleasure to deal with
Craig was a pleasure to deal with. Having had an issue securing a car with another branch, it was was reassuring that Craig handled the enquiry from start to delivery without a single issue.
Would highly recommend.
November 29, 2024
Unprompted review
Reply from Stratstone - Mercedes-Benz of Hamilton
Hi Mark,
We're thrilled to hear about your positive experience!
It's wonderful to know that Craig provided excellent service and made the process smooth from start to finish.
We appreciate your kind words and will share your feedback with him.
Customer Services
Staff were all really helpful and keen…
Staff were all really helpful and keen to achieve the goal of a sale
The car was exactly as promised
October 12, 2024
Reply from Stratstone - Mercedes-Benz of Hamilton
Hi Jack,
Thank you for your kind words.
We're delighted to hear you had a positive experience and were happy with the car.
Customer Services
C Class - Annual service and MoT.
Booked my C class in for its Annual Service and MoT, on 19th Nov. the staff were courteous and professional at all times and I am pleased to say that it was uneventful with no issue or problems. Great work folks, keep it up.
November 19, 2024
Reply from Stratstone - Mercedes-Benz of Hamilton
Hi Jim,
Thank you for your kind words and for choosing our service.
We are delighted to hear that you had a positive experience with our team.
We appreciate your feedback and will continue to strive for excellence in everything we do.
Customer Services
Reply from Stratstone - Mercedes-Benz of Hamilton
Hi George,
Thank you for your positive review.
We're always happy to help!
Have a great day!
Customer Services
Excellent service thanks
January 11, 2024
Reply from Stratstone - Mercedes-Benz of Hamilton
Hi,
Thank you for your positive review.
Have a great day!
Customer Services
Reply from Stratstone - Mercedes-Benz of Hamilton
Hi David,
We appreciate your feedback and are glad you found our service informative and helpful.
Customer Services
Great customer service .excellent…
Great customer service .excellent communication. sent videos during service and MOT.
October 31, 2024
Reply from Stratstone - Mercedes-Benz of Hamilton
Hi Nicola,
Thank you for your kind words - we're glad to have been of service!
Take care,
Customer Services
Car Purcase Without the Stress
Would recommend Stratstone Mercedes of Hamilton if you are considering purchasing a new or used car.
The whole team are extremely friendly and helpful.
As well as my recent purchase I have bought 3 other cars over the past 11years.
On each occasion I have dealt with one sales exec Craig Forsyth.
Craig made the whole purchasing process smooth and easy to follow.
He is friendly knowledgeable and at no time did I feel he was pressurising me to make a purchase nor did he try and force additional products although he did make me aware what was available allowing me to make a fully informed decision.
That is where I will be going for my next purchase and will be asking for Craig.
September 19, 2024
Unprompted review
Reply from Stratstone - Mercedes-Benz of Hamilton
Hi Alan,
Thank you for your kind review and for taking the time to share your positive experience.
We are delighted to hear that you had such a positive experience with our team, particularly with Craig.
We strive to provide a friendly and helpful environment where customers feel comfortable and confident in their purchase decisions.
We are pleased to hear that Craig's expertise and approach made the process smooth and easy for you.
Customer Services
Fantastic experience
Fantastic experience, Craig was very patient with my many questions and was able to find the car that suited my every need. Super happy with my purchase! Thanks!
October 4, 2024
Unprompted review
Reply from Stratstone - Mercedes-Benz of Hamilton
Hi Jules,
We're thrilled to hear about your fantastic experience!
It's wonderful to know that you were so well taken care of and that you found the perfect car.
We appreciate your kind words about Craig and his dedication to customer satisfaction.
Customer Services
New family wagon!
Love my new car. Craig was very friendly and helpful. He made the process very easy.
October 26, 2024
Unprompted review
Reply from Stratstone - Mercedes-Benz of Hamilton
Hi Kelly,
We're thrilled to hear about your positive experience!
We appreciate your kind words about Craig and his dedication to providing excellent customer service.
Customer Services
Efficient service and welcome.
Friendly greeting, repair to car done quickly. Staff could not be more helpful.
October 29, 2024
Reply from Stratstone - Mercedes-Benz of Hamilton
Hi Grace,
Reviews like this give us motivation and help us ensure we provide high-quality care.
Customer Services
Great Customer Service
I had a great experience when purchasing my Electric EQC400. Dealt with Craig Forsyth. Extremely friendly and very helpful guy. Very knowledgeable on the car and was able to answer all my questions. Very easy transaction from start to finish. Thanks again for all the help Craig 👍
October 24, 2024
Unprompted review
Reply from Stratstone - Mercedes-Benz of Hamilton
Hello Richard,
Thank you for your kind words and for highlighting the contributions of Craig.
We are delighted to hear you had a positive experience when purchasing your Electric EQC400.
Thank you again, we appreciate your feedback.
Customer Services
10/10
Had a really great experience with Mercedes Benz Hamilton, couldn’t recommend them enough!
The service I received was excellent, and the staff were extremely attentive. They have gained a new loyal customer.
October 27, 2024
Unprompted review
Reply from Stratstone - Mercedes-Benz of Hamilton
Hi,
It's wonderful to know that you received excellent service and were so well taken care of.
We appreciate your kind words and look forward to welcoming you back in the future.
Customer Services
From start to finish the service was…
From start to finish the service was fantastic
October 18, 2024
Unprompted review
Reply from Stratstone - Mercedes-Benz of Hamilton
Hi John,
Thank you for taking the time to leave us a review.
We're so glad to hear you had a fantastic experience!
Customer Services
Great experience at Hamilton
A great, friendly and welcoming team.
Got fantastic paint work, really impressed!
Valet service excellent.
Would highly recommend.
Thanks for the experience!
October 25, 2024
Unprompted review
Reply from Stratstone - Mercedes-Benz of Hamilton
Hi,
Thank you for your kind words and for taking the time to share your experience.
We are thrilled to hear you had a positive experience with our team.
We appreciate your feedback and look forward to welcoming you back.
Customer Services
All staff were professional and helpful
All staff were professional and helpful
October 24, 2024
Unprompted review
Reply from Stratstone - Mercedes-Benz of Hamilton
Hi Phoenix,
Thank you very much for leaving a 5* review.
We really appreciate it!
Have a great day!
Customer Services
Great experience
Bought an E-Class from Hamilton. Their customer service was fantastic and very straight forward. Would highly recommend Mercedes-Benz of Hamilton for your next car
September 23, 2024
Unprompted review
Reply from Stratstone - Mercedes-Benz of Hamilton
Hi Mark,
We are thrilled to hear that you had a fantastic experience with the sales team when purchasing your new E-Class.
We strive to provide our customers with a seamless and enjoyable car buying experience.
Customer Services
Always so helpful & courteous
Always so helpful & courteous. First dealt with this dealership in 2020 and wouldn’t go anywhere else now. Best treatment I’ve ever encountered in 45 yrs of car ownership.
October 28, 2024
Unprompted review
Reply from Stratstone - Mercedes-Benz of Hamilton
Hi,
We are so happy to hear that you had a positive experience with us.
We strive to provide excellent customer service and appreciate your kind words.
We value your loyalty and look forward to serving you in the future.
Customer Services
Great experience
I had a great experience when purchasing my car. Staff are extremely friendly and super helpful. Callen in particular was absolutely brilliant and extremely knowledgeable when it came to helping me choose what was right for me. Thanks again for all the help Callen!
October 24, 2024
Reply from Stratstone - Mercedes-Benz of Hamilton
Hello Konnor,
Thank you for your kind words.
We are delighted to hear you had a positive experience and were impressed with the service you received from Callen.
We appreciate your feedback and are glad that you found the perfect car.
Customer Services
Reply from Stratstone - Mercedes-Benz of Hamilton
Hello,
Thank you for choosing Mercedes-Benz of Hamilton.
All the best!
Customer Services
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