I recently purchased a used mini from Stratstone Mini Doncaster. This was made an excellent and stressless experience by Jake Bishop, who was very friendly and professional and not pushy at all.He w... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Jake has dealt with our order brilliantly and with prompt communications. He is always polite and happy to help you.
Company replied
Firstly let me say Becky on service desk was amazing she is a credit to you but the mechanics let you down. So I brought my car last week for service and mot including washing my car which didn’t ha... See more
Company replied
I bought a Mini Countryman S for my wife's birthday and that took a lot of organising by the staff to keep it a secret until the final moment. I can't thank those involved for helping me through from... See more
Company replied
Company details
- Car Dealer
- Car Inspection Station
- Car Manufacturer
- Car Repair and Maintenance
- Oil Change Service
- Used Car Dealer
Written by the company
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Written by the company
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Contact info
Wheatley Hall Rd, DN2 4PE, Doncaster, United Kingdom
- 01302 380500
4.9
Excellent
170 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A very good and quality service from a…
A very good and quality service from a Tier 1 customer sales team....the way a buying experience should be....thanks :)
November 21, 2021
Reply from Stratstone - MINI Doncaster
Hello Barrie,
Thank you so much for your great review!
Your review is very important to us, as our goal is to deliver an outstanding customer experience.
Best wishes,
Customer Services
Absolutely fantastic
Absolutely fantastic from start to finish . Beth was so helpful and went above and beyond when needed
November 17, 2021
Reply from Stratstone - MINI Doncaster
Hi Mr Edmunds,
Thank you for reviewing us!
We appreciate you taking the time to do this, and hope you have a great day!
Customer Services
Excellent dealership for sales
Travelled from Nottingham due to poor service at our local Mini dealership.
November 2, 2021
Reply from Stratstone - MINI Doncaster
Hi Danial,
Thanks so much for the review!
Our team takes pride in providing excellent customer service.
Take care,
Customer Services
POOR ......
Was told the 2021 elec mini was in top condition. I paid and drove the 100 miles to collect. The car had several scratches and I was told Stratstone would sort it locally for me. I was contacted a few days later and told they would not be able to as they have no Stratstone near me. I agreed on a £250 payment 3-5 days later to get the work done myself even though this was under market price to what it would take to repair whereby I could also get a courtesy car . 2 weeks later and no contact and no £250. So I asked them to collect it. They told me I owed them money ? Then they offered me £100 I told them to collect it , repair it and return it I said . But the car needs charge ? trailer it then I said ! I also need a courtesy car I said ?
I drove 100 miles there and 100 miles back having been told the car was in top condition. Then told they would sort it ....still waiting .....?
October 26, 2021
Unprompted review
Reply from Stratstone - MINI Doncaster
Hi Wayne,
Thank you for your review.
We're sorry to see that you had a negative experience with us.
We pride ourselves on working hard to deliver the best possible customer service, and would really like to assist with your outstanding issues.
Please contact us at service.followup@pendragon.uk.com and we will ensure to put you in contact with the leadership team.
Thanks,
Customer Services
First class service, very rare to find in todays world!!
First class service, true professionalism shown throughout. I can’t recommend them highly enough. Now on my third mini, although this is my first from this dealer as they are 3 hrs away from me, worlds apart from my previous experience of local dealerships to me. Well worth the travel to collect.
October 7, 2021
Reply from Stratstone - MINI Doncaster
Hi Adam,
Thank you for taking the time to post this review.
Your lovely feedback is very important to us, and we are really pleased that you had a positive experience at the MINI branch in Doncaster.
Have a nice day!
Customer Services
Reply from Stratstone - MINI Doncaster
Hi Nadine,
Thank you so much for leaving us this great review.
Have a lovely day!
Customer Services
Reply from Stratstone - MINI Doncaster
Hi Meghan,
Thank you for taking the time to review us.
You have really made our day!
Customer Services
Brilliant service and an amazing car
Brilliant service and an amazing car. Looking forward to get trips ahead.
September 28, 2021
Reply from Stratstone - MINI Doncaster
Hi Lydia,
Thanks so much for the review!
Our team takes pride in providing excellent customer service.
Take care,
Customer Services
Great service
Great service, very smooth and hassle free transactions. Friendly staff who go above and beyond to cater for your needs. Would recommended this dealer.
September 28, 2021
Reply from Stratstone - MINI Doncaster
Hi Rachel,
Many thanks for taking the time to provide us with this review.
We love to see such great feedback!
Customer Services
The easiest transaction I have had…
The easiest transaction I have had with a dealership. Kind, helpful and professional and would recommend to anyone looking for a new car. Bethany went above and beyond and couldn't do enough to help and make it as smooth as possible.
Thanks for the drinks - the boys were very appreciative !!! :)
5 STARS !!!!!!!!
September 28, 2021
Reply from Stratstone - MINI Doncaster
Hi Neil,
Thank you very much for 5* review!
We value your feedback and take pride in providing the best possible customer service!
Thanks again!
Customer Services
Friendly, helpful staff
I went in this weekend to get a bit more information on the Mini Electric & I cannot fault the service I received.
Staff weren’t at all pushy & were available for me to ask all the questions I needed.
September 20, 2021
Unprompted review
Reply from Stratstone - MINI Doncaster
Hi Georgia,
Thank you very much for 5* review!
We value your feedback and take pride in providing the best possible customer service!
Thanks again!
Customer Services
Great car, great dealership.
Bought my new Mink from here at the weekend. Excellent dealership who worked hard to get the right offer on the table and were pleasant/easy to deal with during the handover.
September 13, 2021
Reply from Stratstone - MINI Doncaster
Hi,
We appreciate you taking the time to review us!
I am very pleased everything was handled to your satisfaction!
Enjoy your day!
Customer Services
Only take your car back here if you…
Only take your car back here if you really really have to. Find an independent mini BMW specialist to do the work
September 10, 2021
Reply from Stratstone - MINI Doncaster
Hello,
Thanks for your review.
If you have any issues that we can help you with or any additional feedback that you would like to give, please feel dree to contact us at service.followup@pendragon.uk.com.
Thank you,
Customer Services
Great dealership to work with and…
Great dealership to work with and Connor was great throughout the purchase. Thankyou.
September 10, 2021
Reply from Stratstone - MINI Doncaster
Hi John,
A huge thanks for taking the time to rate your recent experience with us.
The leadership team love to see such great feedback!
Have a nice day,
Customer Services
Very Happy Mini Driver ❤️
Overall very satisfied with the whole experience of buying a car , from walking in and looking to leaving with the car a week later. Many thanks Mr and Mrs Sharp.
September 8, 2021
Reply from Stratstone - MINI Doncaster
Hi Chris,
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Customer Services
Polite and efficient female service…
Polite and efficient female service receptionist, no problem with the actual service but am confused as to why I was charged £5.88 for break fluid on top of a £95 break fluid service that I would have thought included any fluid required ?
August 26, 2021
Reply from Stratstone - MINI Doncaster
Hi Jayne,
We're disappointed to see you haven’t had a positive experience.
Satisfaction is one of our top priorities, so we would like to learn more about your experience to see if there is anything we can help with.
Please contact us at service.followup@pendragon.uk.com and we will ensure to put you in contact with the leadership team.
Customer Services
Highly recommend!
I absolutely love my new car and the whole experience was made so much easier than I’ve had in the past thanks to the staff at Mini Doncaster.
August 24, 2021
Unprompted review
Reply from Stratstone - MINI Doncaster
Hi Ryan,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it’s great to see you had such a positive experience at the MINI branch in Doncaster.
Have a lovely day!
Customer Services
Very good customer service from Hannah
Very good customer service from Hannah. Service completed efficiently
August 1, 2021
Reply from Stratstone - MINI Doncaster
Hi Sarah,
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Customer Services
Reply from Stratstone - MINI Doncaster
Hi Connor,
Thanks for the fabulous review!
Kindest regards,
Customer Services
A delight to deal with Strathstone…
A delight to deal with Strathstone Doncaster.
Helpful, informative and allowed us time.
July 30, 2021
Reply from Stratstone - MINI Doncaster
Hi Lynn,
Thanks for the fabulous review!
Kindest regards,
Customer Services
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.