Stratstone - MINI Harrogate Reviews 

201
TrustScore 4.5 out of 5

4.3

Wetherby Rd, HG3 1DH Harrogate, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

We were looking to upgrade our existing Mini Countryman for a younger model. Searched everywhere for several months all to no avail. Came across Stratstones who had in stock exactly what we wanted.... See more

Company replied

Rated 5 out of 5 stars

We visited Harrogate Mini not quite knowing what we wanted, we were met by friendly staff who were more than happy to assist. We spoke with Alex who was patient, knowledgeable and just a really appro... See more

Company replied

Rated 1 out of 5 stars

Review of Stratstone Harrogate MINI Dealership - Good morning, how can we help you ? Me - I'd like to park my car safely in the car park for its MOT and then when I collect it, I'd like you... See more

Company replied

Rated 5 out of 5 stars

We arrived late on a Sunday afternoon asking to test drive a car, Andrew was very accommodating and made sure we were able have an hour test drive. The whole process of buying the car was smooth an... See more

Company replied


Company details

  1. Car Dealer
  2. Car Inspection Station
  3. Car Manufacturer
  4. Car Repair and Maintenance
  5. Oil Change Service
  6. Used Car Dealer

Written by the company

Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.

Stratstone

Written by the company

Buy your way
Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
Sell your car
We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
Online booking
Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

201 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(201)

4,176 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A great team

A great team, nothing too much trouble from start to finish. Definitely recommend took all the stress out of buying a car. A relaxed, no pressure approach !!

January 16, 2022
Stratstone - MINI Harrogate logo

Reply from Stratstone - MINI Harrogate

Hello Robert,

A huge thanks for taking the time to rate your recent experience with us.

The leadership team love to see such great feedback!

Have a nice day.
Customer Services

Rated 5 out of 5 stars

I do enjoy the experience of having my…

I do enjoy the experience of having my car serviced and maintained here.
They are always great.

January 16, 2022
Stratstone - MINI Harrogate logo

Reply from Stratstone - MINI Harrogate

Hi Clare,

I appreciate you taking the time to leave this review!

I am very pleased you are satisfied with your visit!

We hope to be of service to you again!
Customer Services

Rated 5 out of 5 stars

The staff in the service team here are…1st service

The staff in the service team here are helpful and friendly. The service is prompt and I liked getting the service technicians video.

Overall, very satisfactory

January 15, 2022
Stratstone - MINI Harrogate logo

Reply from Stratstone - MINI Harrogate

Hello,

Thanks so much for the review!

Our team takes pride in providing excellent customer service.

Take care,
Customer Services

Rated 5 out of 5 stars

Happy !!

Always great service and professional repairs, and of course Quality cars.

January 1, 2022
Stratstone - MINI Harrogate logo

Reply from Stratstone - MINI Harrogate

Hi Stephen,

Thank you for such a positive review.

Have a wonderful day!
Customer Services

Rated 5 out of 5 stars

Highly Recommend 5 Star Service

Stratstone Mini and the team provided us with a great experience in purchasing our new Electric Mini Collection and we wouldn’t hesitate to Highly recommend them.

January 1, 2022
Stratstone - MINI Harrogate logo

Reply from Stratstone - MINI Harrogate

Hi Jo,

Thank you for reviewing us!

We appreciate you taking the time to do this, and hope you have a great day!
Customer Services

Rated 5 out of 5 stars

New Mini Cooper S Exclusive

On the whole buying a new car from the Harrogate Stratstone Mini dealership was a painless, pleasurable experience. Only slightly let down by a couple of failures in communication!

December 29, 2021
Stratstone - MINI Harrogate logo

Reply from Stratstone - MINI Harrogate

Hi Mike,

We love receiving positive reviews; please feel free to stop by again if you need help.

Take care,
Customer Services

Rated 5 out of 5 stars

The service team at Mini Harrogate are…

The service team at Mini Harrogate are great. Welcoming, friendly and efficient. They made the mot and service stress-free.

December 23, 2021
Stratstone - MINI Harrogate logo

Reply from Stratstone - MINI Harrogate

Hi,

Thank you for reviewing us!

We appreciate you taking the time to do this, and hope you have a great day!
Customer Services

Rated 5 out of 5 stars

Very good service.

December 15, 2021
Stratstone - MINI Harrogate logo

Reply from Stratstone - MINI Harrogate

Hi,

Thank you for choosing the MINI branch in Harrogate!

All the best!
Customer Services

Rated 5 out of 5 stars

Collection of New Mini Cooper

Andy was very helpful and all went smoothly with collection of my new car on Sunday

December 14, 2021
Stratstone - MINI Harrogate logo

Reply from Stratstone - MINI Harrogate

Hi John,

A big thank you for leaving us a 5* review!

Have a lovely day!
Customer Services

Rated 5 out of 5 stars

Professional and friendly

Fabulous team. All friendly, approachable and professional, from booking in (thanks ryan) to dropping my car off and collecting courtesy car. Mot was done within time stated and car was cleaned inside and out - thanks richard and Jeremy. Will be back for a service next year!

December 14, 2021
Stratstone - MINI Harrogate logo

Reply from Stratstone - MINI Harrogate

Hello Lizlou,

Thank you so much for your great review!

Your review is very important to us, as our goal is to deliver an outstanding customer experience.

Best wishes,
Customer Services

Rated 5 out of 5 stars

Stratstone Harrogate

We recently purchased a mini from Stratstone Harrogate and had a great experience with Ed who sold the car to us. Also with the team in the showroom who were extremely welcoming. Highly recommended.

December 10, 2021
Stratstone - MINI Harrogate logo

Reply from Stratstone - MINI Harrogate

Hi Deborah,

Thank you for giving the MINI branch in Harrogate such a great review!

It really means a lot to us.

Thanks again!
Customer Services

Rated 5 out of 5 stars

As always an excellent service

As always an excellent service, staff extremely helpful considerate friendly and polite, couldn’t ask for more 👍

December 7, 2021
Stratstone - MINI Harrogate logo

Reply from Stratstone - MINI Harrogate

Hi Sophie,

Thank you for giving the MINI branch in Harrogate such a great review!

It really means a lot to us.

Thanks again!
Customer Services

Rated 5 out of 5 stars

Super Team

Over the years Stratstone Mini Harrogate have maintained a high level of customer service. The team are always welcoming, friendly and helpful. Thank you!

December 4, 2021
Stratstone - MINI Harrogate logo

Reply from Stratstone - MINI Harrogate

Hi Mrs Diclemente,

Thank you so much for the review.

We're thrilled that you had such a positive experience!

We hope that you'll consider us again in the future.
Customer Services

Rated 5 out of 5 stars

Well done Mini

I’ve been buying minis for over 7 years now and this time around was just as good an experience as on previous occasions. On day one I dealt with Ed when going in for a quote and he made that very straight forward and easy, no messing or attempts at wheeler dealing (which puts me off going shopping for a car). He was thorough in going over all the details of the car and the figures and, from order date to delivery day he kept in touch about progress. Lewis then helped me with finalising some documentation when Ed was busy and he was a pleasure to deal with, very down to earth, professional, courteous, thorough, and nothing was too much trouble. It was the same when I went back to collect my new car, Lewis was there and helping Jordan to tie up all the paperwork and that was all very easy. Jordan took a lot of time out to help me with all of the features on the new car, all of my questions and she was very friendly and put me at ease. The whole experience was stress free and relaxed. I find the whole team at Stratstone Mini very approachable and welcoming and patient. Thank you Mini!!

December 1, 2021
Stratstone - MINI Harrogate logo

Reply from Stratstone - MINI Harrogate

Hi Joanne,

We are happy to see that your recent visit to the MINI branch in Harrogate has been a positive one!

The branch is always available for any assistance that you may need.

Thank you for taking the time to leave us your rating!
Customer Services

Rated 5 out of 5 stars

Jordan

Jordan, and my contact with Mini, was excellent from start to finish. I'd never met Jordan or visited the branch before ordering my new Mini, which was a big step for me. Jordan helped me to get my dream car within my budget and she put me at ease throughout the process. She was always lovely, helpful and friendly. She'd be in regular email contact to update on progress. I came on Wednesday to collect my car, the whole process took less than one hour and was very efficient. My Mini was in the display room prepped and ready to go. I have the new Mini Convertible in Zesty Yellow and I'm blown away by how beautiful this car is. It's definitely a head turner and I've had so many amazing comments about this. Thank you Mini- 5 stars from me!

November 27, 2021
Stratstone - MINI Harrogate logo

Reply from Stratstone - MINI Harrogate

Hi,

Thank you for reviewing your experience at our MINI branch in Harrogate.

It sounds like Jordan has done a fantastic job helping you

I'll be sure to pass your kind review on to her, she'll appreciate this a lot.

Thanks again!
Customer Services

Rated 5 out of 5 stars

My car is nearly 10 years old

My car is nearly 10 years old, I still use the Stratstone dealer in Harrogate for my servicing and MOT. The customer experience is first class. From the moment you are greeted through the front door, to collecting your car at the end of the day.

November 23, 2021
Stratstone - MINI Harrogate logo

Reply from Stratstone - MINI Harrogate

Hi Steph,

A huge thanks for taking the time to rate your recent experience with us.

The leadership team love to see such great feedback!

Have a nice day.
Customer Services

Rated 5 out of 5 stars

Excellent

Excellent service. Friendly and super service

November 23, 2021
Stratstone - MINI Harrogate logo

Reply from Stratstone - MINI Harrogate

Hello Joseph,

Thank you so much for leaving us this great review.

Have a lovely day!
Customer Services

Rated 5 out of 5 stars

Excellent customer service.

Excellent customer service from the team in the Service dept

November 20, 2021
Stratstone - MINI Harrogate logo

Reply from Stratstone - MINI Harrogate

Hello Madeline,

Thank you for the review!

Your positive rating means a lot to us here at the MINI branch in Harrogate.
Customer Services

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look