Stratstone - Porsche Centre Nottingham Reviews 

Friendly reception,good prompt service

I wanted to update my previous review regarding my panoramic roof, which unexpectedly shattered.

The day after I left my review, I finally received a phone call from someone who introduced himself as after sales manager Nei……. This was only after I had spent a long time chasing Porsche for a response.

The outcome of that call was unbelievable. I was told that because they carried out the work last year, they accept no responsibility whatsoever—even though this was clearly an underlying issue with the car and, in my opinion, Porsche should have repaired it free of charge.

To make matters worse, after sales manager Nei…. told me over the phone that I would have to pay £1,935, and Porsche would “pay half so we’re both happy.” When I asked him to put that offer in writing, he immediately went silent.

Since then, I’ve repeatedly called the dealership, only to be told, “He’s not at his desk, he’ll call you back.” Unsurprisingly, that call has never come.

All I’m asking for is a simple email or letter confirming exactly what I was told over the phone. If you’re happy to ask a customer to pay nearly £2,000 for something relating to work your dealership carried out last year, why won’t you put it in writing?

The complete lack of accountability, communication, and professionalism has been shocking. Being ignored, passed around, and ghosted by a premium dealership is unacceptable.

I expected far better customer service from Porsche. Instead, I’ve experienced excuses, broken promises, and a complete refusal to stand behind the work carried out. This has been one of the worst dealership experiences I’ve ever had, and I certainly wouldn’t recommend this dealership to anyone.

This is not the end of this matter. I will continue to pursue it until Porsche takes responsibility and resolves it properly.

If Porsche continues to ignore me and refuses to deal with this fairly, I will have no option but to take legal action. As a customer, I shouldn’t have to fight this hard just to get an honest answer and a written response confirming what I was told over the phone.

I’m extremely disappointed that a premium brand has treated a loyal customer this way. I will continue to share my experience and take this as far as necessary until this issue is resolved.

A very efficient and professional team. Thanks to all

Martin Fox & Michael Keene are both superb to deal with.

Excellent customer service Jenny was extremely helpful and professional.

Came into your branch last week to look for a new car , spoke to a nice young lady called Jenny , her knowledge and customer service was impeccable, she’s a credit to your team

Drop of a hat 'extra' assistance Viz with car's computer system etc

Speed of service and being looked after from start to finish

Great service after struggling to speak to anyone at my local Porsche

The service was excellent, collection and delivery and great communication, it was a pleasure

The greeting on arrival was pleasant and the offer of coffee very much appreciated. Michaela met me on time and was extremely helpful. It was a shame that the computer system let her down in trying to extend Porsche Assist on my vehicle.

From start to finish and care and attention not seen for a long time so big thank you

Warm welcome customer service & confidence in dealer

Following the initial diagnostics, I was quoted approximately £2,600 for the repair work, which I agreed to proceed with. When I later contacted the dealership for an update, I was informed that the power steering pipes were only available as part of a complete steering rack assembly, increasing the revised estimate to approximately £4,600. Although this was significantly higher, I again agreed to proceed.

Having worked in the parts industry for over 35 years, and having carried out thorough research before purchasing my first 911, I understood that repair costs on these vehicles can be substantial. I was also aware, from researching common power steering issues, that the steering pipes can sometimes seize into the rack, so I had prepared myself for a worst-case scenario in the region of £5,000.

When I was informed that the repair work had been completed, I was advised that the final invoice totalled £6,224.38 — a further increase of around £1,600 above the last agreed figure. This additional cost had neither been discussed with nor authorised by me beforehand. I was also informed that payment was required prior to the vehicle being released for collection, leaving me with little practical option other than to settle the invoice in full.

In addition, when I received the vehicle back, I noticed that the lacquer on the top of the offside front wing had started to peel in an area that appeared to have been pressure washed. This issue was not present prior to the vehicle being with yourselves.

Amazing customer service focussed dealership with a team that went over and above to solve my car problems. Can’t compliment them enough.

A good team to fix my problem in timely manner
With the good service representative to keep me in post regarding each stage of work and manage my expectation

The staff are really knowledgeable and friending. Lovely atmosphere in the showroom.

What a professional and friendly team of people.
The process and service was 5 star

Quick service done while I waited . For the performance a modern 911 offers £250 pa at 80,000 miles is very cheap motoring compared to other performance cars I have owned. When you factor in the lack of depreciation of the 992 model, its one of the cheapest cars I have owned.