Stratstone - Porsche Centre Nottingham Reviews 

259
TrustScore 4.5 out of 5

4.3

Electric Avenue, NG2 1RS Nottingham, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Top service. Friendly staff. Clear communication and pricing. Courtesy car provided. Job finished on time. All in all a great experience and top notch customer service!

Company replied

Rated 5 out of 5 stars

This was my first visit to Porsche Centre Nottingham for a Summer Health Check on my much-loved Gen 2 Boxster, and I wanted to leave a special mention for Charlie, the Service Apprentice who... See more

Company replied

Rated 5 out of 5 stars

Dropped into Porsche Nottingham on a lunchtime needing a replacement tyre fitted. Booked the car in for a while you wait appointment the following morning. Experienced the usual courteous, timely an... See more

Company replied

Rated 5 out of 5 stars

Quick service done while I waited . For the performance a modern 911 offers £250 pa at 80,000 miles is very cheap motoring compared to other performance cars I have owned. When you factor in the lack... See more

Company replied


Company details

  1. Car Dealer
  2. Car Inspection Station
  3. Car Manufacturer
  4. Car Repair and Maintenance
  5. Oil Change Service
  6. Used Car Dealer

Written by the company

Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.

Stratstone

Written by the company

Buy your way
Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
Sell your car
We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
Online booking
Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.

Contact info

  • Electric Avenue, NG2 1RS, Nottingham, United Kingdom

  • 0115 934 0062

4.3

Excellent

TrustScore 4.5 out of 5

259 reviews

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4.3

All reviews

(259)

4,342 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Satisfied Customer.

The Reception and Advisor Staff are very hands on and want to make your visit with your vehicle the best experience it can be.
Top marks from me.
G.Startin

May 23, 2025
Stratstone - Porsche Centre Nottingham logo

Reply from Stratstone - Porsche Centre Nottingham

Hi Mr Startin,

Thank you for taking the time to post this review.

Your lovely feedback is very important to us, and we are really pleased that you had a positive experience at Porsche Centre Nottingham.

Have a nice day!
Customer Services

Rated 3 out of 5 stars

Lack of response from sales…

Lack of response from sales representative worn out race tech steering wheel and missing fire extinguisher

April 10, 2025
Stratstone - Porsche Centre Nottingham logo

Reply from Stratstone - Porsche Centre Nottingham

Hi Duncan,

Thank you for getting in touch.

We're extremely sorry to see that you had a one-star experience with us - this is not the high standard of service that we strive to deliver.

If there is anything we can help with, please email service.followup@stratstone.com.

Kind Regards,
Customer Services

Rated 3 out of 5 stars

Poor Service

When i booked the service for my car i was told it was a major service and was given a quote for that. When i collected the car i was told it had had a minor service with extra items but the price i paid was the same as originally quoted. I queried this with the person dealing with me but she said the person who i booked the service with must have got it wrong? I also wasn't given a copy of my MOT certificate. This has since been sent out to me.

May 19, 2025
Stratstone - Porsche Centre Nottingham logo

Reply from Stratstone - Porsche Centre Nottingham

Hello,

Thank you for your email.

We appreciate your feedback and we are very sorry for the miscommunication regarding the service. We will ensure that the details of your experience is shared with the management team.

Thank youm
Customer Services

Rated 5 out of 5 stars

Service experience

The experience was exactly what i would expect with great communication from the service staff and a very quick process of giving and receiving the car.
The staff i interacted with were all very helpful and friendly.

May 14, 2025
Stratstone - Porsche Centre Nottingham logo

Reply from Stratstone - Porsche Centre Nottingham

Hi Mark,

We are delighted to hear that you had a positive experience and were impressed with the service you received.

We appreciate your feedback and are glad you found the process quick and efficient.
Customer Services

Rated 5 out of 5 stars

Thank you team Porsche Nottingham our 911 is in safe hands

Thank you team Porsche Nottingham for enhancing the whole Porsche experience. Special thanks to Jenny in service for her coordination and communication, Andrea front of house where nothing is too much trouble and Tom Hale in sales for his Porsche knowledge and general enthusiasm (I was only visiting for an MOT!) Next is the major service in a couple of weeks, Michaela in service has already found a very convenient 2 day slot and is organising a Porsche loan car for the period - always a highlight in itself.
Thanks again, our 911 is in safe hands.
Kevin - Sheffield.

April 29, 2025
Unprompted review
Stratstone - Porsche Centre Nottingham logo

Reply from Stratstone - Porsche Centre Nottingham

Hi Kevin,

Thank you for your kind words and for taking the time to share your positive experience. We are delighted to hear that you found the Porsche experience to be enhanced by our team in Nottingham.

We are thrilled that you were impressed by the service you received from Jenny, Andrea, and Tom. We are also pleased to hear that Michaela has already found a convenient time for your major service and is organizing a Porsche loan car for you.

Customer Services

Rated 2 out of 5 stars

Train your personnel to adhere to…

Train your personnel to adhere to certain high standards for all customers irrespective to status colour creed nationality etc

Other issues:
Poor Communication and response.
Keeping Car without checking with me first for 4 unexpected days.
Poor follow up on request.

Only happened on this last ocassion all prior visits were handled professionally hence personnel requires training to be professional irrespective.

May 2, 2025
Stratstone - Porsche Centre Nottingham logo

Reply from Stratstone - Porsche Centre Nottingham

Hi Azad,

We appreciate you bringing this to our attention.

We strive to provide excellent service to all our customers and are committed to ensuring that our personnel treat everyone with respect and dignity.

We will take your feedback seriously and use it to improve our training programs and ensure that our staff adheres to the highest standards of customer service.

Customer Services

Rated 5 out of 5 stars

Dealing with a dealership

The staff are all well trained, courteous and professional

April 22, 2025
Stratstone - Porsche Centre Nottingham logo

Reply from Stratstone - Porsche Centre Nottingham

Hi Bob,

Thank you for your kind words.

We appreciate you taking the time to share your positive experience.
Customer Services

Rated 5 out of 5 stars

great service

service was amazing kinna was so helpful, best service experience i have ever recieved

April 30, 2025
Stratstone - Porsche Centre Nottingham logo

Reply from Stratstone - Porsche Centre Nottingham

Hi,

Thank you for your kind words!

We are thrilled to hear you had a positive experience.

We appreciate your feedback.
Customer Services

Rated 5 out of 5 stars

I wanted to take a moment to recognise…

I wanted to take a moment to recognise the exceptional service I received from Michaela during my recent visit. From the moment I arrived, she was warm, welcoming, and incredibly professional. She took the time to explain everything clearly, kept me updated throughout the process, and made sure I was comfortable and informed at every stage. What really stood out was her attention to detail and her genuine care for both the car and the customer — something that’s rare to find and hugely appreciated.

Michaela went out of her way to ensure the experience was smooth and stress-free, showing real pride in her role and commitment to the Porsche brand. It’s clear she’s passionate about what she does, and it made all the difference. People like Michaela are the reason I wouldn’t hesitate to return or recommend Porsche to others. She’s an absolute credit to your team.

April 30, 2025
Stratstone - Porsche Centre Nottingham logo

Reply from Stratstone - Porsche Centre Nottingham

Hi Chris,

Thank you for your kind words and for taking the time to share your positive experience. We are delighted to hear that you were treated so well and that you found the team to be warm, welcoming, and professional.

We are particularly pleased to hear about Michaela's exceptional service. It is wonderful to know that she went above and beyond to ensure a smooth and stress-free experience for you. Her attention to detail, genuine care, and passion for the brand are truly commendable. We appreciate your feedback and are glad that you were satisfied with the service you received.

Customer Services

Rated 5 out of 5 stars

Porsche Nottingham go above & beyond

Porsche Nottingham always go above & beyond. It’s always a pleasure visiting Porsche centre Nottingham from reception to service or sales.

April 25, 2025
Stratstone - Porsche Centre Nottingham logo

Reply from Stratstone - Porsche Centre Nottingham

Hi Malcolm,

We are delighted to hear that you had a positive experience at Porsche Centre Nottingham.

We strive to provide exceptional service to all our customers and appreciate your feedback.

Customer Services

Rated 5 out of 5 stars

Porsche Nottingham were very impressive…

Porsche Nottingham were very impressive for my last service visit and made me feel a valued customer

April 17, 2025
Stratstone - Porsche Centre Nottingham logo

Reply from Stratstone - Porsche Centre Nottingham

Hi Mr & Mrs Byrne,

We're thrilled to hear about your positive experience at our service department.

It's our goal to ensure every customer feels valued and receives exceptional service.
Customer Services

Rated 5 out of 5 stars

Great experience from Porsche service

Michaela in the service team was very professional, friendly and helpful. She made the whole service experience easy. Thank you!

April 15, 2025
Stratstone - Porsche Centre Nottingham logo

Reply from Stratstone - Porsche Centre Nottingham

Hi Simon,

We are delighted to hear you had a positive experience and that you found Michaela professional, friendly, and helpful.

We appreciate your feedback and are glad you had a positive experience.
Customer Services

Rated 5 out of 5 stars

Pleasant Experience

Pleasant staff all round (Michaela from service in particular) Nice environment in which to wait along with a steady supply of refreshments.
Cockeyed date entry needs sorting!

April 16, 2025
Stratstone - Porsche Centre Nottingham logo

Reply from Stratstone - Porsche Centre Nottingham

Hi,

We're glad you found Michaela helpful and enjoyed the refreshments.

We're aware of the date entry issue and are working on a solution.

Thank you for your feedback.
Customer Services

Rated 4 out of 5 stars

Overall a positive experience

Overall a positive experience this year. I booked in for solely my MOT as bi-annual service not due until April 2026. I was provided with a comfortable private room to carry out private phone calls and work etc. Coffee & biscuits provided and the car was washed on completion.
Pre/Post MOT car inspection & health check carried out which was beneficial and well received.
I would have preferred to be provided a loan car as requested 3-months in advance (always been provided this at all previous planned visits). Despite this, the work was done in a timely manner with care and attention to detail.
There were a couple of requests regarding the MOT which came with a different outcome which was not ideal and subsequently recorded as a defect which is disappointing.
This therefore shows a slight inconsistency across the Porsche service team as I have been an uninterrupted Porsche Centre Nottingham customer for 6 years to date and there are areas on the car which have been recorded as 'amber' in previous years yet recorded as 'green' this year despite no changes made.
Overall a positive experience and I intend to continue as a loyal customer in future.
PCN - please take note of my comments.
Thank you, Jonathan Carse

April 8, 2025
Stratstone - Porsche Centre Nottingham logo

Reply from Stratstone - Porsche Centre Nottingham

Hi Jonathan,

We're glad to hear that you found the overall experience positive, particularly enjoying the comfortable waiting area, refreshments, and the car wash. We also appreciate your feedback regarding the pre and post MOT inspection and health check, as we strive to provide comprehensive services for our customers.

We understand your disappointment regarding the loan car and the inconsistency in the MOT findings. We take your feedback seriously and will use it to improve our processes and ensure consistency across our team.

We value your loyalty and appreciate your continued support.
Customer Services

Rated 5 out of 5 stars

Sunroof rattle

The service team were faultless. Issue identified and rectified. I couldn't ask for more.

April 15, 2025
Stratstone - Porsche Centre Nottingham logo

Reply from Stratstone - Porsche Centre Nottingham

Hello,

We appreciate your kind words and are glad they were able to resolve your issue quickly and efficiently.

Customer Services

Rated 5 out of 5 stars

What a joy!

Immaculate showroom and service area. Welcoming and knowledgeable staff and great coffee

April 1, 2025
Stratstone - Porsche Centre Nottingham logo

Reply from Stratstone - Porsche Centre Nottingham

Hi Andy,

Thank you for your kind words!

We appreciate you taking the time to share your positive experience.

We're glad you enjoyed your visit.
Customer Services

Rated 5 out of 5 stars

Great service at Porsche Centre Nottm

Great service provided by the whole team at Porsche Centre Nottingham.

April 2, 2025
Stratstone - Porsche Centre Nottingham logo

Reply from Stratstone - Porsche Centre Nottingham

Hi Ian,

We strive to provide exceptional service to all our customers, and your feedback is greatly appreciated.

Customer Services

Rated 5 out of 5 stars

Great service

The front office and service staff were exemplary and friendly.

March 27, 2025
Stratstone - Porsche Centre Nottingham logo

Reply from Stratstone - Porsche Centre Nottingham

Hi Dave,

Thank you for your kind words.

We appreciate you taking the time to share your positive experience.
Customer Services

Rated 5 out of 5 stars

Fantastic recent experience with…

Fantastic recent experience with Porsche Centre Nottingham Service.
Car was booked in for software upgrades.
Great service from the team - Michaela and Kinna.
Car was quickly returned to me and I was kept informed all the way through the process.
Also given a great loan car ,which exceeded my expectations.

How does it get any better then this - keep up the good work Nottingham.

March 24, 2025
Stratstone - Porsche Centre Nottingham logo

Reply from Stratstone - Porsche Centre Nottingham

Hi Mr Mcnallty,

Thank you for your kind words and for taking the time to leave this review.

We are thrilled that you were impressed with the service you received from Michaela and Kinna.

We are committed to providing excellent customer service and we are glad that you were happy with the loan car.

Customer Services

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