Great service from Robbie Henderson and Ian. Both were very knowledgeable and went out of their way to answer my questions and made the handover process good. Dealing with Robbie over the whole purcha... See more
Company replied
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Staff were very helpful,and problems delt with very fast ,Steven in service depth was great keeping me informed .and a pleasure to deal with picked up car paid bill in and out in ten minutes, what ef... See more
The Health Check video was excellent and I could see in the background a modern, clean and efficient workshop. All work carried out promptly. Car was spotless on its return. Reception Desk and Service... See more
Company replied
The workshop mechanics were super and quick, but on collection of my car which was covered in bird poo and interior not so clean I felt a bit let down as previous occasion on recalls etc the mercedes... See more
Company replied
Company details
- Car Dealer
- Car Inspection Station
- Car Manufacturer
- Car Repair and Maintenance
- Oil Change Service
- Used Car Dealer
Written by the company
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Written by the company
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Contact info
135 Milton St, G4 0DH, Glasgow, United Kingdom
- 0141 331 4600
4.2
Great
811 reviews
Asks customers to review
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Reply from Stratstone - Smart of Glasgow
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
smart of Glasgow Customer Services
First Class Service
I attended the Glasgow branch in the morning and had my new car later that afternoon! Service by Ronnie was excellent. I would highly recommend.
June 1, 2026
Reply from Stratstone - Smart of Glasgow
Hi Daniel,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with Ronnie at Dealership
Have a lovely day!
smart of Glasgow Customer Services
Reply from Stratstone - Smart of Glasgow
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
smart of Glasgow Customer Services
Burke
Louise was the best. Professional and very knowledgeable from start to finish would highly recommend speaking to her when looking for a new car.
May 14, 2026
Reply from Stratstone - Smart of Glasgow
Hi,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with Louise at Dealership
Have a lovely day!
smart of Glasgow Customer Services
Clare was very helpful
Clare was very helpful, professional and informative. Kept me up to date with repairs and timelines and made the process painless. She’s a credit to your company. Thanks you.
Craig Brodie
May 21, 2026
Reply from Stratstone - Smart of Glasgow
Hello,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
smart of Glasgow Customer Services
Janet was amazing
May 18, 2026
Reply from Stratstone - Smart of Glasgow
Hello,
Thanks for sharing your recent experience!
It sounds like Janet has done a great job helping you during your time at our Dealership.
I'll be sure to pass your kind review on.
Stratstone Brand Customer Services
I had booked my car in for a service…
I had booked my car in for a service and for it to be detailed as i got 2 free when i bought the car.
The car was picked up on Monday morning the guy was polite and took the car away. I got the car back
later in the afternoon and had not heard anything from the garage all day how my car got on and the car had not been detailed just a quick wash down not what i had expected though the service would be better by the brand.
May 18, 2026
Reply from Stratstone - Smart of Glasgow
Hi,
Thanks for sharing your feedback on your experience with smart of Glasgow . We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
smart of Glasgow Customer Services
Reply from Stratstone - Smart of Glasgow
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
smart of Glasgow Customer Services
The service was seamless and efficient
The service was seamless and efficient. Elaine was very helpful and kept me up to date with the progress of my vehicle. Within 6 hours the full service and MOT were complete and I was in and out in 5 minutes upon dropping and picking my car up. I purchased this car from this location as well as get it regularly serviced from Stratstone Mercedes in Glasgow and highly recommend that you do both for your next Mercedes and next service!
May 12, 2026
Reply from Stratstone - Smart of Glasgow
Hello,
Elaine will appreciate you leaving this a review - thank you!
Have a nice day!
smart of Glasgow Customer Services
Great service
Great service, relaxed sales staff all very friendly, we dealt with Paula but all the staff were great.
May 12, 2026
Reply from Stratstone - Smart of Glasgow
Hello,
Thank you for your positive review.
Paula and the rest of the team are always happy to help!
Have a great day!
smart of Glasgow Customer Services
Would think this would be picked up easily by any mechanic
Been complaining about a noise from a 200d for a number of visits.
On last visit diagnosed by mechanic who spun the wheel and discovered it did not rotate freely.
It is inconceivable that this was not picked up at any of the car's previous visits, especially when a health check is carried out on each visit, and for these the car is jacked up.
Quite gob smacked by this - please beware
May 7, 2026
Reply from Stratstone - Smart of Glasgow
Hi,
Thanks for sharing your feedback on your experience with smart of Glasgow . We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
smart of Glasgow Customer Services
MOT Certificate
Staff dealing with customers were very helpful, polite and professional.
April 29, 2026
Reply from Stratstone - Smart of Glasgow
Hello Graham,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Reply from Stratstone - Smart of Glasgow
Hello Shahzad,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Had a problem with my SRS UNIT
Had a problem with my SRS UNIT. The team at Mercedes Milton St sorted it very quickly. Big thanks to Mhairi Mathieson, Arron Murphy and Alan Gibson.
April 29, 2026
Reply from Stratstone - Smart of Glasgow
Hello Philip,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Taylor at Mercedes Glasgow was great
Taylor at Mercedes Glasgow was great. She was knowledgable, approachable and kept us updated throughout the process. Highly recommend.
April 29, 2026
Reply from Stratstone - Smart of Glasgow
Hello Lorraine,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Reply from Stratstone - Smart of Glasgow
Hello David,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Robbie made my experience of buying my…
Robbie made my experience of buying my car feel relaxed and comfortable and was never pushy. Robbie communicated every step of the process. I really appreciated his honesty and professionalism.
April 25, 2026
Reply from Stratstone - Smart of Glasgow
Hello Julie,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Stratstone Smart of Glasgow Customer Services
Not so clean car returned
Car returned to customer with bird guano down driver window and over roof. Highly visible to Mercedes returning to customer particularly the drivers window. The car was handed to Mercedes clean, what came back was disappointing and a lack of customer care.
April 24, 2026
Reply from Stratstone - Smart of Glasgow
Hello,
Thank you for sharing your feedback with us. Your input is incredibly valuable as it helps us enhance the experience for all our customers.
We understand that a three-star rating can indicate a neutral experience, and we're committed to improving. To better understand your perspective and make the necessary improvements, we kindly ask you to provide more details by emailing us at stratstonecustomercare@stratstone.com.
This will enable us to address any areas of concern and ensure a better experience for you and others.
Thank you once again for taking the time to review us.
Stratstone Brand Customer Services
Never again you need to don’t buy from them unprofessional
Never again you need to call me to hear my experience
April 17, 2026
Reply from Stratstone - Smart of Glasgow
Hello Rena,
Thanks for sharing your feedback on your experience with Stratstone Brand. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Brand Customer Services
Reply from Stratstone - Smart of Glasgow
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
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