Great service from Robbie Henderson and Ian. Both were very knowledgeable and went out of their way to answer my questions and made the handover process good. Dealing with Robbie over the whole purcha... See more
Company replied
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See what reviewers are saying
Staff were very helpful,and problems delt with very fast ,Steven in service depth was great keeping me informed .and a pleasure to deal with picked up car paid bill in and out in ten minutes, what ef... See more
The Health Check video was excellent and I could see in the background a modern, clean and efficient workshop. All work carried out promptly. Car was spotless on its return. Reception Desk and Service... See more
Company replied
The workshop mechanics were super and quick, but on collection of my car which was covered in bird poo and interior not so clean I felt a bit let down as previous occasion on recalls etc the mercedes... See more
Company replied
Company details
- Car Dealer
- Car Inspection Station
- Car Manufacturer
- Car Repair and Maintenance
- Oil Change Service
- Used Car Dealer
Written by the company
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Written by the company
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Contact info
135 Milton St, G4 0DH, Glasgow, United Kingdom
- 0141 331 4600
4.2
Great
811 reviews
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Absolutely nightmare experience…
Absolutely nightmare experience stuff are very horrible unwelcoming and I was overcharged unnecessarily for investigating gearbox noise felt so unhelpful, this experience opened my mind better for future purchases BEST TO AVOID MERCEDES THEY ARE THE DAY LIKE ROBBERY. No thanks
April 10, 2026
Reply from Stratstone - Smart of Glasgow
Hello Mohamed,
Thanks for sharing your feedback on your experience with Stratstone Brand. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Brand Customer Services
Smooth, Efficient and Professional
I recently visited the dealership for an MOT and service and had a very positive experience. The team were professional, courteous and kept me well informed throughout. The process was smooth and efficient with excellent customer service from start to finish.
April 15, 2026
Reply from Stratstone - Smart of Glasgow
Hello,
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Stratstone Brand Customer Services
Outstanding service at Strathstone - always
The service at Strathstone is absolute perfection. I have been going for years and can’t fault the service department at all. The staff there offer a truly personal service while keeping with Mercedes standards and procedures. Keeley Daniels is worth noting as an excellent team member who makes the customer feel that nothing is any trouble to ensure the customer is happy upon leaving
April 14, 2026
Reply from Stratstone - Smart of Glasgow
Hello,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with Keeley Daniels at dealership.
Have a lovely day!
Stratstone Brand Customer Services
Amazing service
Fantastic clean showroom, and Matthew was incredibly friendly and helpful right from the start, walking me through the entire purchase process. Aftersales assitance from him was also brilliant. I'd definitely recommend this showroom. :)
April 13, 2026
Reply from Stratstone - Smart of Glasgow
Hi Phil,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with Matthew at dealership.
Have a lovely day!
Stratstone Brand Customer Services
The Mercedes car that I bought is by far the most unreliable car that I have owned in 57 years of driving.
Nice people but Mercedes is a terrible product.
April 4, 2026
Reply from Stratstone - Smart of Glasgow
Hello Neil,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
A Reliable and dependable car dealer…
A Reliable and dependable car dealer where things get done smoothly and efficiently with a smile. Highly recommended.
April 10, 2026
Reply from Stratstone - Smart of Glasgow
Hello Sanjeet,
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Stratstone Brand Customer Services
Problem fixed with car which was good
Problem fixed with car which was good. But zero communication of progress
April 9, 2026
Reply from Stratstone - Smart of Glasgow
Hello Ross,
Thank you for sharing your feedback with us. Your input is incredibly valuable as it helps us enhance the experience for all our customers.
We understand that a three-star rating can indicate a neutral experience, and we're committed to improving. To better understand your perspective and make the necessary improvements, we kindly ask you to provide more details by emailing us at stratstonecustomercare@stratstone.com.
This will enable us to address any areas of concern and ensure a better experience for you and others.
Thank you once again for taking the time to review us.
smart of Glasgow Customer Services
Great and courteous service
I much appreciate the help and courtesy that I received from the kind lady at the service reception desk, in particular her pleasant and friendly yet professional attitude. I think her name is Varie or Valerie (apologies for not clever at capturing names easily).
March 26, 2026
Reply from Stratstone - Smart of Glasgow
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Completed order whilst on holiday…
Completed order whilst on holiday abroad
Excellent communication throughout
Received delivery in return to UK
March 30, 2026
Reply from Stratstone - Smart of Glasgow
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
smart of Glasgow Customer Services
Top notch team
April 2, 2026
Reply from Stratstone - Smart of Glasgow
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
smart of Glasgow Customer Services
5 star experience
Robbie understood our needs from the start and got us a deal to suit.
Nothing was a bother to him, answered every question with patience
April 1, 2026
Reply from Stratstone - Smart of Glasgow
Hello,
Robbie will appreciate you leaving this a review - thank you!
Have a nice day!
smart of Glasgow Customer Services
Brilliant Experience
The service provided from start to finish was one of the best I have ever had even with more prestigious brands. I was met in the carpark and checked in, kept updated regularly on the progress of the work being done on my car and then a thorough explanation of all work completed and answered my many queries on the technology available.
Amazing and well done to Habib who dealt with me from start to finish
April 2, 2026
Reply from Stratstone - Smart of Glasgow
Hello Brian,
Thanks for sharing your recent experience!
It sounds like Habib has done a great job helping you during your time at our Dealership.
I'll be sure to pass your kind review on.
smart of Glasgow Customer Services
Never ever goitotal rip offng back what a rip off…
Never ever going back what a rip off and lied to, saying things would be replaced and they weren't
March 27, 2026
Reply from Stratstone - Smart of Glasgow
Hi Jacky,
Thanks for sharing your feedback on your experience with Stratstone Brand. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Brand Customer Services
Reply from Stratstone - Smart of Glasgow
Hello Andrew,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Stratstone Brand Customer Services
Good Mercedes agents Quickly secured and provided the car we…
Quickly secured and provided the car we were looking for where other agents in the same group had not.
March 23, 2026
Reply from Stratstone - Smart of Glasgow
Hello William,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Mhairi was fantastic
Mhairi was fantastic, a real credit to the the dealership.
I was updated through the whole process.
Service was carried out to an exceptional standard
March 26, 2026
Reply from Stratstone - Smart of Glasgow
Hello, Lindsay And Amanda Fairhurst
Mhairi will appreciate you leaving this a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
The requests I made were efficiently…
The requests I made were efficiently carried out by Janet and another member of the service team
March 24, 2026
Reply from Stratstone - Smart of Glasgow
Hello,
Thank you for your positive review.
Janet and the rest of the team are always happy to help!
Have a great day!
Stratstone Brand Customer Services
New EQA250+ Urban edition
The process of buying a new car went well.
All the steps were explained by Louise in a timely manner.
We are very satisfied with our purchase.
March 15, 2026
Reply from Stratstone - Smart of Glasgow
Hello Anagha,
Louise will appreciate you leaving this a review - thank you!
Have a nice day!
smart of Glasgow Customer Services
Disappointing - have forwarded my comments to the…
Have forwarded my comments to the Dealer Principal.
March 19, 2026
Reply from Stratstone - Smart of Glasgow
Hello David,
Thank you for sharing your feedback with us. Your input is incredibly valuable as it helps us enhance the experience for all our customers.
We understand that a three-star rating can indicate a neutral experience, and we're committed to improving. To better understand your perspective and make the necessary improvements, we kindly ask you to provide more details by emailing us at stratstonecustomercare@stratstone.com.
This will enable us to address any areas of concern and ensure a better experience for you and others.
Thank you once again for taking the time to review us.
Stratstone Brand Customer Services
First class service
March 18, 2026
Reply from Stratstone - Smart of Glasgow
Hello James,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
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