Strictly Beds & Bunks Reviews 1,265

Really poor customer service. Puts all blame with poor quality on to the customers. My child got hurt with splinters due to poor quality finish to the products. They didn't care and said you could have returned the product. Bit difficult when you have spent hours putting the bed together due to poor instructions, the hours it would take to dissemble and leave your child without a bed. Plus charge you to return it. Avoid without fail and if you dont take my advice make sure you read every term and condition on their website.

A good sturdy bed but I received several splinters putting it together. The finish of the bed was quite rough. It could of been sanded smooth.

The single mattress I bought is very lumpy, the springs are noisy & is impossible to sleep on, it's a faulty mattress & their customer service is shocking, this is the reply I got:

"Unfortunately comfort does not form part of the warranty"

I had high hopes for the Everest Bunk Bed from this company; it ticked all the boxes.

Unfortunately I was left disappointed after spending half a day putting the bed together and further frustrated by the attitude of the support staff.

I paid extra to have the bed painted so I expected a high quality product that didn’t require further work or painting.

Some of the wood looked like it had been cut by a complete amateur, either using a blunt saw or not supporting the wood whilst sawing. Tearout was present on quite a few of the edges. This, alongside a guard rail splitting when screwing a bolt in, caused me to contact Customer Services.

Frustratingly, they refused to replace the parts that had the tearout due to them being “natural characteristics of a solid timber product and can be sanded down”. So now, I’ve got to fix their manufacturing fault by sanding it down (which wouldn't look good anyway because some of the tearouts are 2mm deep which will leave an uneven taper) and then repainting.

They replaced the part that split but their replacement still showed the same poor workmanship. As for the other bits of wood - they did offer to send a pot of paint to set me on my way, however that never arrived with the replacement piece of wood.

Overall a disappointing experience.

Delivered earlier than expected and good quality bed.
This is my second bed purchased and the quality is much better than the standard beds online.
Would recommend

Amazing service. Ordered the cross dowels & bolts on saturday evening & they arrived on Tuesday morning. I was a bit sceptical at first as i had not used the company before, however if i need anything in future i will come back again

They r amazing

Ordering was simple. Correspondence with the company was hit and miss. Some friendly emails, one very rude email to a query of mine. Delivery very good. Bed OK, bit wobbly. But the instructions are a joke. It took my husband 6 hours to put together. And he's not stupid! What I don't understand is, there are so many reviews about the instructions being unclear and difficult to follow, why aren't the company improving them? They need to read these reviews and change what people are unhappy about.

We recently bought a 2'6" Icarus high sleeper bed for our son. Previously it had been difficult to find a high bed that would fit in his very small room. We are so glad we found this company and are really pleased with our purchase. It is extremely well made, the instructions were clear to follow (with some spares!) and is amazing value for money compared to other products we looked at. It has transformed his bedroom space and made going to bed an adventure! Thank you Strictly Beds & Bunks!

Great customer service and communication. The product is sturdy, easy to build, and great value for money. Will definitely buy again when needed.

Firstly - I couldn't believe we found exactly what we wanted - a double mid sleeper... I didn't think they existed! The quality of the bed is very good - really solid! The instructions were perfect - so nice to have actual words to instruct me what to do rather than just cryptic diagrams (as you get with a certain Swedish furniture shop!). And finally, I thought it was amazing value for money.

Really impressed. Recommend.

This was exactly the style and size that we wanted for the small bedroom. The price was competitive and the service was excellent, allowing flexibility with delivery dates. Customer support was brilliant and we are looking to purchase from this company in the future.

Great bed. We got the high sleeper double, actually so we could have family stay while the rabbit can still have her own room without jumping all over someone's head at night. It's so sturdy and I've found myself sleeping in it more than anyone else. Brilliant service and a great sturdy bed that feels totally safe for two adults (it's something I worried about before purchasing). So if you're on the fence, buy this. It's completely worth it and I'm a little mad I didn't find these years ago. My rabbit has her room and I sleep without a stomp on my head for food in the morning. Perfect!

So much better than the standard Argos/IKEA bed. Made of real wood, Instructions are excellent, loads of spare bits, all bits well labelled and the difference in the quality of the mattress is amazing. So glad I threw away an Argos cabin bed/mattress and got this instead.

Very happy customer! Purchased a mid sleeper for my 3 year old to create space in our box room. Ordering and delivery was all straight forward.
Really happy with the new bed and mattress.
Happy I could support a small business too.

Great Company. I ordered a beautifull Highsleeper small double bed. It arrived almost a week earlier, the company kept in touch with me through the process and call me to double check if It was alright to drop the bed earlier. The delivery guy was very polite and carried the bed inside for me ( some companies Will leave It on the doorstep). I am very pleased

I bought a loft bed to replace a totally impractical metal china made one. This is 100 times better, nice and sturdy lots of screws left over. And allows me to have an office are under it.

The wood came in very good quality, really sturdy structure

The bed arrived with screws sticking out and is VERY wobbly despite being built as per the instructions. I asked customer service for a partial refund to go towards the cost of extra brackets but my only option was to receive new parts or send the whole thing back for a refund which is not ideal when we have spent hours building the bed!

I purchased this bed with ease. Bed came at time requested. The help chat to speak to someone was polite, informative and helpful.

I bought the bunk bed with wardrobe underneath with 1 memory foam mattress.

The bed all completely made and finished looks good and great size. wardrobe underneath good size. My kids can fit lots of clothing. I can see where they really tried to make this bed sturdy.

However, Pine wood bed...I feel like these days quality of wooden beds are not as good... The bunk bed used to be made of a wood that are a lot stronger and did not need anything extra to hold the middle of the bed planks and held on very good - I guess I wanted something really strong and sturdy. I love wooden furniture but have now slowly realise quality is not as great anymore and will most likely buy metal if ever again considering bunk bed.

Bed was not finished smoothly, a lot of splinters and I had to sand here and there. I will need to finish this bed with wood paint myself - I think this should be an option to those who do not want to paint the wood another colour.

A lot of creaking noise when my 11 year old when she turns at night (sleeps on top bunk).

I had one plank that had cracks between. I will use wood glue between the gaps as I just wanted to build the bed at this point.

Mattress was fine, happy with it and don't have any complaints.

Overall a bit disappointed but will be keeping. Its not bad bad but not what I expected it to be. Improvements can be made, maybe better quality wood options, bed finish are something they could consider?