Strutt & Parker Reviews 430

The sale of our property went through fast and the communication made the whole process and experience extremely efficient.

I rented a 2 bedroom flat in Eddington, Cambridge, managed by Strutt & Parker, and have experienced serious health and safety issues that went unresolved despite 1.5 months of communication.
• On 31 May, I reported a water leak — foul-smelling waste water damaged the property and caused visible mould. Even my children's books were ruined.
• Plumbers came on 3 & 9 June but left the removed bathtub panel unsecured in the corridor for over a month, creating a hazard.
• On 3 July, I learned the leak involved waste water, meaning my family — including two asthmatic children — had been exposed for weeks.
• Repairs began on 8 July, but the flat was left littered with tools and rubbish, including outside our neighbours' door.
• On 9 July, mould-killing chemicals were applied without notice, causing eye irritation. The agent later confirmed this exposure — no safety measures were taken.
• As of 15 July, the carpet is still mouldy, the communal area is contaminated, and my son is still sleeping on the sofa.
Communication from Strutt & Parker has been inadequate throughout. I was told to "be kind to the landlord" because they had to cover the cost of repairs — while I have already paid a full year’s rent upfront and am unable to relocate.
My lease ends on 15 August, and I fear this flat may be re-let to another unsuspecting tenant. No one should have to endure these conditions or this level of neglect.

We had an excellent experience with this agency, notably Mr. Aaron Turner—no delays in communication and timely response to our requests related to our purchase. Presentation of the property on the website was superb! It was much better than our agent did for selling our property. Highly professional job and satisfied customer! Thank you all guys.

Amy and Hamish in the Perth office helped us to sell our parents home. They made us feel relaxed and reassured at a very stressful time. When the sale hit some unexpected snags they steered us through with the calm professionalism that only comes from a deep knowledge of Scottish property processes and experience. I would recommenced them to anyone selling a home in Scotland.

I have just let my property through Strutt and Parker Kensington office. I have had a very good experience. Ajay was excellent and keeping me informed throughout the whole process.

We have just bought a house with Strutt & Parker and have found them friendly, fair and transparent throughout the whole process. Victoria has been quick to reply and chase things up, as well as very reasonable and understanding throughout, taking both sides’ considerations into account. Thank you so much for ensuring that the process went so smoothly Victoria.

Sian in the Notting Hill branch was a great help throughout my search for a new property to rent. She was diligent in following up and introducing new properties then professional throughout the negotiation process. In addition, she remained engaged and communicative after a contact was signed (which, in my experience, doesn’t happen with other agents). I’d happily work with Sian again and can recommend others her to others looking to rent in Notting Hill

We had an excellent experience with Strutt and Parker, Perth office. They were consistently kind, considerate always responsive. All the staff at the Perth office, especially Hamish and Amy were genuinely invested in the sale of our house and we were extremely impressed with the service. This is the second time we have used Strutt and Parker with the sale of our houses and we do not hesitate to recommend them.

Strutt and Parker under the leadership of James Gow gave us a fantastic personal service. The process of placing our house on the market and the stress involved was very much mitigated by the utterly professional service we received. Nothing appeared to be too much trouble and the updates from James, Rosie, Andy and the team via a whatsapp group were enormously reassuring.

James's knowledge of the area and experience (and contacts) meant that the house was pitched at the right price in a difficult market. He and the team had prepared agents etc before hand for the sale and the viewings proceeded like clockwork. All those involved could not have been more helpful even to the extent of Rosie watering our garden during the hot period whilst we were abroad awaiting the outcome. Suffice it to say we got the right buyer and are delighted.
This is the third time we have instructed Strutts with some quite difficult sales (including our old country house) and on each occasion they have come up trumps. they are number one in my opinion in the market if you want the gold standard and I would always use them.

Seeking a new home near family after the death of my husband has been tough; 43 years of marriage then it’s all change. The warm, empathetic support and professional courtesy extended to me by the staff at the Sevenoaks branch has been hugely appreciated. Not only did they find me a new home but their genuine enthusiasm has imbued me with real sense of hope. They have shown that despite the necessary demands of business, humanity can triumph. Thank you for helping me find my future.

After an unsuccessful attempt to sell our home the previous year, we invited Victoria Rose from Strutt & Parker Sevenoaks to meet with us in January. We were impressed with Victoria's knowledge and enthusiasm and her belief that it was entirely possible for us to be moving out of our home by June. Thanks to Victoria's stellar organisational, selling, communications and case management skills, that belief is now a reality.

As with any complex process, communication is key to a successful outcome. Victoria personally conducted nearly all of our viewings and would update us almost instantly about how the viewing went. When issues arose, she promptly informed us of the situation and took action to find a solution. We never 'wondered' what was happening or how things were progressing--Victoria kept us fully in the loop, with her reassuringly calm approach and welcome sense of humour.

When the time came to consider multiple offers, Victoria put forward a transparent and simple strategy ensuring that all parties had a fair shot. It should be noted that she conducted this process while on holiday--and it's not the only time Victoria acted during her own personal time to keep the wheels turning.

We wholeheartedly recommend Victoria and are immensely grateful to have had her manage our sale.

Victoria has been amazing - she sold our property after not having much success with others.
She promised me she could do it, and she did! Communication has been fantastic throughout the whole process...she made a stressful time manageable. I cant thank her and the team enough - 5 stars from us!!!

I can really recommend working with Olly Truelove at the Guildford & Horsham office if you are looking in that area. Once he had our brief he worked tirelessly and brough to us lots of relevant ideas and has helped us find our forever home which we moved into in January. He is hard working, efficient, polite and respectful. Can't speak highly enough.

We just completed our house sale through Emily Williams at Banbury Strutt & Parker and want to thank her for the fabulous work she did to get the sale and completion through so quickly. Sale to exchange in less than 8 weeks! Amazing! Everything was handled really professionally from the photographs, marketing and viewings. We had no need to chase for any updates and the whole experience was virtually stress free. We highly recommend them. Thank you Emily you are a star!

Andrew Harwood and his team at Sevenoaks,made the sale of my mother’s house as easy as possible. They showed great patience with our buyers solicitor and pushed to get the sale through, I had a good flow of information and the tenacity of Andrew and his team shone through, it would have been quite easy to lose the sale,but through their diligence we have now completed

Strutt and Parker Sevenoaks Branch have recently completed the sale of our property. Despite the chain being problematic due to the failings of other estate agents within the chain. Victoria Rose of S & P was professional, honest and did everything possible to ensure our buyers were able to proceed with the purchase on many occasions out of office hours and at weekends. The good lines of communication S & P maintained between buyers, solicitors and developers resulted in us moving into our dream Home.

Newbury branch - understaffed, underresourced, got a lone junior staff member running the entire Lettings team, and literally could not organise a *p-up at a brewery as a result. No apparent efforts to get resources and help from their considerable branch network, resulting in a slow, badly communicated, unsupported process and 2 weeks later, I still have no tenancy contract to sign in the most easiest of circumstances.

If you’re renting a premium property, avoid Strutt & Parker. After 15 years of renting through three different agencies, this was by far the worst experience.

When something breaks or needs fixing, they will delay and stall until you stop asking. The issue is that you can’t just hire someone to fix it yourself since it’s not your property—leaving you trapped in Strutt & Parker’s bureaucracy and at the mercy of indifferent employees.

Strutt & Parker Translation Guide:
• “I will call them tomorrow” = I will not call them tomorrow.
• “Let me look into that” = I will not look into that.
• “Let me get back to you on that” = I will not get back to you on that.

I’ve been liasing with the ascot team whilst I navigated a purchase. Unfortunately I had two people let me down during the initial process. Emma the listing agent. has been exceptional in her support and fabulous communication throughout , and pleasingly it seems things are now back on track. The whole team are great … from jo who handles the compliance to anyone else who answers the phone . You really feel listened to and supported . Cannot recommend this company enough

Thanks Emma and team ❤️

Strutt and Parker, Perth handled the sale of my late father’s property. Amy McMenemy had been recommended to me, and she immediately put me at ease with her friendly manner and professionalism at what was a very difficult time. I could not have chosen better than Amy. Throughout what turned out to be a fairly long, but ultimately successful process, Amy was always on hand to advise and guide. I found her to be hardworking and very responsive to any queries and would highly recommend Strutt and Parker and Amy in particular to anyone looking to sell their home.