Stuart Westmoreland Reviews 

463
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service received, from initial inquiries to in-store sales and delivery. Many people highlight the staff for their exceptional helpfulness, knowledge, and professional approach, making interactions pleasant and informative. Reviewers frequently commend the efficient and personalized service, noting the ease of their overall experience. The delivery and installation teams are often described as outstanding, going above and beyond to ensure everything is perfectly set up. People also appreciate the wide range of quality products available, often finding them competitively priced. Many consumers are impressed with the prompt delivery service, with items frequently arriving quickly, sometimes even on the same day. The convenience of having old appliances removed and new ones expertly installed is a recurring positive point for many.

What people talk about most

Staff

Consumers find staff to be positive, consistently praising their helpfulness, knowledge, and efficiency from... See more

Service

People report positive experiences with service, consistently highlighting excellent service from beginning... See more

Product

Reviewers mention positive feedback about product quality and selection, often highlighting that items like... See more

Delivery service

Users describe positive interactions with delivery service, highlighting the efficiency and helpfulness of... See more

Price

Clients share positive opinions on price, with many reviewers finding products to be competitively priced and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service, from telephone enquiry to in-store sales and delivery. Our old gas cooker was condemned and needed to be replaced quickly. After phone call to establish stock availability I went to... See more

Company replied

Rated 5 out of 5 stars

Our television eventually died on us after many years of service so we popped down to Stuart Westmorelands. Had fantastic service from Andrew who took his time to go through all the differences betwe... See more

Company replied

Rated 5 out of 5 stars

Looking for a new built-in dishwasher and have always gone with their recommendations on what is best for us. Being able to check the drawers (including the top cutlery tray!) for how everything fits... See more

Company replied

Rated 5 out of 5 stars

Vacuum cleaner and washing machine broke down 2 days before Christmas. New cleaner delivered day after purchase, washing machine on New Years Eve. Matt and Ian who delivered and fitted new washing mac... See more

Company replied


Company details

  1. Appliance Store

Written by the company

Stuart Westmoreland has been established for over 50 years supplying TV's and Audio systems along side Domestic Appliances.


Contact info

5.0

Excellent

TrustScore 5 out of 5

463 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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5.0

All reviews

(463)

86 reviews in the last 12 months

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Rated 5 out of 5 stars

Great customer service

Great customer service from Graham at Stuart Westmoreland store in Melton. When I couldn’t find the double oven I needed online - went into the SW store to find the oven I needed on display. (Should have gone there first!!) Delivered and installed the following day by Brian and Sam who were very efficient and helpful. Shopping local has so many advantages - competitively priced and personal, quick service. Plus I got to see the oven before I purchased it. Highly recommend SW - will definitely use them again.

December 30, 2025
Unprompted review
Stuart Westmoreland logo

Reply from Stuart Westmoreland

Hi,

Thank you for your kind words and for taking the time to share your experience. We’re delighted to hear that Graham was able to help you find the perfect double oven in our Melton store, and that Brian and Sam ensured a smooth delivery and installation the very next day. Your recommendation means a great deal to us, and we look forward to welcoming you back to Stuart Westmoreland again in the future.

Kind regards,

The Stuart Westmoreland Team

Rated 5 out of 5 stars

We bought an integrated dishwasher on…

We bought an integrated dishwasher on Saturday and it was delivered on Monday. The staff were helpful and informative. The machine was installed today by Brian and Sam who were very helpful and friendly and took the time to explain everything and did not leave until everything was properly fitted and working properly .

December 29, 2025
Unprompted review
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Reply from Stuart Westmoreland

Hi Quentin,

Thank you so much for sharing your experience and for the 5 star review. We’re delighted to hear that everything went smoothly from purchase to installation.

Kind regards,

The Stuart Westmoreland Team

Rated 5 out of 5 stars

Brian and Sam were very helpful

Brian and Sam were very helpful, thankyou very much for all your assistance. We have always shopped here, because the customer service is second to none. Well done to Graham and his team.

December 22, 2025
Unprompted review
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Reply from Stuart Westmoreland

Hi Barbara,

Thank you for taking the time to share your experience with us. We’re delighted to hear that Brian and Sam were able to assist you so well. Your continued support means a great deal to us and hope to be able to help again in the future.

Kind regards,

The Stuart Westmoreland Team

Rated 5 out of 5 stars

Integrated washing machine

Ian and Matt came to install my integrated washing machine. There professionalism and customer services was exceptional. They are a credit to your company and I will certainly recommend Stuart Westmorelands.

December 18, 2025
Unprompted review
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Reply from Stuart Westmoreland

Hi,

Thank you for taking the time to leave us a review, we are pleased to hear that all went well with your integrated washing machine.

Kind regards,

The Stuart Westmoreland Team

Rated 5 out of 5 stars

Speedy service

Speedy service. Quick installation by Brian and Sam. Thank you.

December 15, 2025
Unprompted review
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Reply from Stuart Westmoreland

Hi Paul,

That's great to hear, thank you for the 5 star review.

Kind regards,

The Stuart Westmoreland Team

Rated 5 out of 5 stars

Brilliant customer service

My wife and I recently purchased a new oven from Stuart Westmoreland (Loughborough)and the service was outstanding from start to finish. It’s a fantastic local business with friendly, knowledgeable staff who took the time to answer all our questions and explain everything clearly. They helped us choose the perfect oven, removed our old one for recycling, and installed the new unit—all at a very competitive price. The customer service was excellent throughout, and we were even given time to get used to the oven and ensure we were completely satisfied before making payment. I would highly recommend Stuart Westmoreland to anyone looking for quality electronics, great value, and exceptional service.

November 13, 2025
Unprompted review
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Reply from Stuart Westmoreland

Hi Michael,

Thank you so much for your wonderful feedback. We’re delighted to hear you had such a positive experience at our Loughborough store and that you're happy with your new oven. Your recommendation means a lot to us.

Kind regards,

The Stuart Westmoreland Team

Rated 5 out of 5 stars

First class seller

First class seller, exceptional customer service, good range of products, seller highly recommended

December 12, 2025
Unprompted review
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Reply from Stuart Westmoreland

Hi,

Thank you for taking the time to leave us a review, it is greatly appreciated.

Kind regards,

The Stuart Westmoreland Team

Rated 5 out of 5 stars

Great service

Great service, friendly and helpful staff in the shop and thank you to Brian and Sam the delivery team who did an amazing job installing and went above and beyond. Thanks

December 1, 2025
Unprompted review
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Reply from Stuart Westmoreland

Hi,

Thank you for visiting us in-store and for taking the time to leave us a review, it is very much appreciated.

Kind regards,

The Stuart Westmoreland Team

Rated 5 out of 5 stars

Brian & Sam were very efficient and…

Brian & Sam were very efficient and explained everything. They made sure both ovens were working before they left. So thank you.
Even the sales experience was very good.

December 3, 2025
Unprompted review
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Reply from Stuart Westmoreland

Hi,

Thank you so much for visiting us and for sharing your feedback. We’re delighted to hear that everything went smoothly with your new ovens, and we truly appreciate you taking the time to leave us a review.

Kind regards,

The Stuart Westmoreland Team

Rated 5 out of 5 stars

Family run business didn’t disappoint

I made a purchase of the Sonos Era 300 as this was the best price of all that I could find in the Black Friday sale. I also got extra money off with the Top Cashback App making it approx £320. It was very easy to order and I purchased the speaker on the Monday afternoon. By Weds early afternoon, DPD had delivered to Portishead and was well packaged and perfect.

December 2, 2025
Unprompted review
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Reply from Stuart Westmoreland

Hi Linda,

Thank you for your 5 star review, enjoy your new Sonos speaker!

Kind regards,

The Stuart Westmoreland Team

Rated 5 out of 5 stars

Wonderful service

Brian and Sam came to remove my old dishwasher and install a new one. They were both really helpful, taking time to get the installation just right and then explained how it worked before they left. I will definitely be using Stuart Westmoreland again and would highly recommend.

November 29, 2025
Unprompted review
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Reply from Stuart Westmoreland

Hi Moira,

Thank you for sharing your experience with us and for a 5 star review, we’re delighted to hear that everything went smoothly.

Kind regards,

The Stuart Westmoreland Team

Rated 5 out of 5 stars

A great local company with helpful staff

A great local company that never disappoints. Knowledgeable and friendly staff are always happy to help. We had our new fridge / freezer fitted by Brian and Sam and they made a great job of the removal and installation. Very pleased with their work.

November 26, 2025
Unprompted review
Stuart Westmoreland logo

Reply from Stuart Westmoreland

Hi Bob,

Thank you for taking the time to leave us a review. We’re pleased Brian and Sam delivered a smooth installation and that you’re happy with your new fridge/freezer.

Kind regards,

The Stuart Westmoreland Team

Rated 5 out of 5 stars

Excellent service in the shop followed…

Excellent service in the shop followed by an excellent installation of a difficult integrated dishwasher. I’ve always used online shopping , no more . We will definitely use Stuart Westmoreland again

November 18, 2025
Unprompted review
Stuart Westmoreland logo

Reply from Stuart Westmoreland

Hi,

Thank you for your 5 star review. We’re delighted to hear that both your in‑store experience and the installation of your integrated dishwasher went smoothly.

Kind regards,

The Stuart Westmoreland Team

Rated 5 out of 5 stars

Fast & Efficient Service

Called in Westmorland on Wednesday, ordered an integrated fridge which was delivered, installed and the old one taken away on the Friday by Brian and Sam who did a brilliant job. Why would you go anywhere else.

November 21, 2025
Unprompted review
Stuart Westmoreland logo

Reply from Stuart Westmoreland

Hi,

Thank you for sharing your experience with us, we’re delighted to hear that Brian and Sam made the process smooth from start to finish, and that you’re happy with your new integrated fridge.

Kind regards,

The Stuart Westmoreland Team

Rated 5 out of 5 stars

Amazing

Had Brian and Sam come out to fit our new cooker and they were so helpful. Explained how everything worked and they were genuinely just great to chat too. Will definitely be sticking with Stuart Westmoreland for any other appliances I get

November 18, 2025
Unprompted review
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Reply from Stuart Westmoreland

Dear Callie,

Thank you for your feedback. We're thrilled to hear that Brian and Sam made your cooker installation such a positive experience. We truly appreciate your continued support and look forward to helping you with any future appliances. Thanks again for choosing Stuart Westmoreland.

Kind regards,

The Stuart Westmoreland Team

Rated 5 out of 5 stars

Excellent experience

Very helpful and informative in shop providing lots of options. Delivery and fitting arranged within 3 days and Brian and Dan provided a clean and efficient installation.

November 8, 2025
Unprompted review
Stuart Westmoreland logo

Reply from Stuart Westmoreland

Hi Stuart,

Thank you for visiting us in-store and for the 5 star review, it is very much appreciated.

Kind regards,

The Stuart Westmoreland Team

Rated 5 out of 5 stars

Would never buy online for a big appliance

Appliances are too big of an investment to buy online. Stuart Westmoreland are a fantastic business, local and knowledgeable. Love being able to go into a showroom in my town! Installation was flawless and I look forward to using my new washing machine. Great price too!

November 11, 2025
Unprompted review
Stuart Westmoreland logo

Reply from Stuart Westmoreland

Hi Jane,

Thank you for visiting us, we are pleased to hear that all went smoothly, enjoy your new washing machine.

Kind regards,

The Stuart Westmoreland Team

Rated 5 out of 5 stars

Excellent installation and care

Excellent installation and care - the old machine was extremely difficult to remove due to poor installation of our fitted kitchen. They were persistent and communicated well throughout, eventually managing to remove the old machine and install my new shiny one. This is the second appliance I have bought from Stuart Westmoreland and I would recommend them without hesitation to anyone.

October 30, 2025
Unprompted review
Stuart Westmoreland logo

Reply from Stuart Westmoreland

Hi,

Thank you for sharing your experience with us and for the 5 star review, it is very much appreciated.

Kind regards,

The Stuart Westmoreland Team

Rated 5 out of 5 stars

As usual the shopping experience from…

As usual the shopping experience from selection to delivery of product was effortless with every member of the SW team professional and eager to please.

November 3, 2025
Unprompted review
Stuart Westmoreland logo

Reply from Stuart Westmoreland

Hi Terry,

We are pleased to hear that all went smoothly, thank you for taking the time to leave us a review.

Kind regards,

The Stuart Westmoreland Team

Rated 5 out of 5 stars

Excellent Service

I knew what I was buying so no issues there. Very prompt delivery and kept informed at all stages from confirmation of order to delivery. Would I use again - definitely.

October 29, 2025
Unprompted review
Stuart Westmoreland logo

Reply from Stuart Westmoreland

Hi Georgia,

This is great to hear, thank you for the 5 star review.

Kind regards,

The Stuart Westmoreland Team

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