Stuart Westmoreland Reviews 

463
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service received, from initial inquiries to in-store sales and delivery. Many people highlight the staff for their exceptional helpfulness, knowledge, and professional approach, making interactions pleasant and informative. Reviewers frequently commend the efficient and personalized service, noting the ease of their overall experience. The delivery and installation teams are often described as outstanding, going above and beyond to ensure everything is perfectly set up. People also appreciate the wide range of quality products available, often finding them competitively priced. Many consumers are impressed with the prompt delivery service, with items frequently arriving quickly, sometimes even on the same day. The convenience of having old appliances removed and new ones expertly installed is a recurring positive point for many.

What people talk about most

Staff

Consumers find staff to be positive, consistently praising their helpfulness, knowledge, and efficiency from... See more

Service

People report positive experiences with service, consistently highlighting excellent service from beginning... See more

Product

Reviewers mention positive feedback about product quality and selection, often highlighting that items like... See more

Delivery service

Users describe positive interactions with delivery service, highlighting the efficiency and helpfulness of... See more

Price

Clients share positive opinions on price, with many reviewers finding products to be competitively priced and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service, from telephone enquiry to in-store sales and delivery. Our old gas cooker was condemned and needed to be replaced quickly. After phone call to establish stock availability I went to... See more

Company replied

Rated 5 out of 5 stars

Our television eventually died on us after many years of service so we popped down to Stuart Westmorelands. Had fantastic service from Andrew who took his time to go through all the differences betwe... See more

Company replied

Rated 5 out of 5 stars

Looking for a new built-in dishwasher and have always gone with their recommendations on what is best for us. Being able to check the drawers (including the top cutlery tray!) for how everything fits... See more

Company replied

Rated 5 out of 5 stars

Vacuum cleaner and washing machine broke down 2 days before Christmas. New cleaner delivered day after purchase, washing machine on New Years Eve. Matt and Ian who delivered and fitted new washing mac... See more

Company replied


Company details

  1. Appliance Store

Written by the company

Stuart Westmoreland has been established for over 50 years supplying TV's and Audio systems along side Domestic Appliances.


Contact info

5.0

Excellent

TrustScore 5 out of 5

463 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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5.0

All reviews

(463)

77 reviews in the last 12 months

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Rated 5 out of 5 stars

Brilliant customer service

As usual the service received from all of the staff we met was over and above our expectations. They were professional, caring and respectful while sorting out the problem we had, ensuring we had a tumble dryer to fit the space. The model we’d ordered was fractionally too big. Very happy customers. Thank you

May 2, 2025
Unprompted review
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Reply from Stuart Westmoreland

Hi Margaret, we are pleased to hear your new tumble dryer is now in place, thank you for taking the time to leave a review, it is very much appreciated.

Kind regards,

The Stuart Westmoreland Team

Rated 5 out of 5 stars

New Induction Hob

We ordered a new induction hob. I ordered it from the website which was simple to use. I was called immediately by the team who were really helpful and friendly and organised delivery. I was so impressed with Graham who talked me through the process.
Delivery was prompt and Brian and Sam were just AMAZING. Not come across two such great delivery guys ever before. Friendly and professional and knowledgeable. Our old hob was a bit tricky to get out but they got it out and wired in the new one with ease. Wonderful service. Can't praise them enough.

May 10, 2025
Unprompted review
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Reply from Stuart Westmoreland

Hi, thank you for your comments and 5 star review, we are pleased to hear all went smoothly.

Kind regards,

The Stuart Westmoreland Team

Rated 5 out of 5 stars

Excellent service and advice

Excellent service and advice instore led to my new oven being installed inside 5 hours again by fitters who were able to give me lots of advice about using the appliance.
Exceptional - as with previous purchases.

April 22, 2025
Unprompted review
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Reply from Stuart Westmoreland

Hi Kay, thank you for visiting us again and for the 5 star review, we hope you enjoy your new oven.

Kind regards,

The Stuart Westmoreland Team

Rated 5 out of 5 stars

Excellent service as always

Excellent service as always. Buying the fridge/freezer was a pleasure. Tim was very helpful. Delivery by Brian and Sam was quick with good explanation about the product and amusing to boot.

April 19, 2025
Unprompted review
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Reply from Stuart Westmoreland

Hi David, thank you for taking the time to leave us a review, we are pleased all went smoothly with your new fridge freezer.

Kind regards,

The Stuart Westmoreland Team

Rated 5 out of 5 stars

Brian and Sam where very efficient and…

Brian and Sam where very efficient and told me how to use my new washing machine.

April 19, 2025
Unprompted review
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Reply from Stuart Westmoreland

Hi Sue, this is great to hear, thank you for the 5 star review.

Kind regards,

The Stuart Westmoreland Team

Rated 5 out of 5 stars

Brilliant job done

The two Gents, Ian and Graham were both top class. Both really friendly and both went above and beyond to make sure the job was done properly and quickly. The job was not an easy one at all but they swiftly worked around the obstacles and done a brilliant job. Can’t speak highly enough of both of them and would recommend to anyone.

April 15, 2025
Unprompted review
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Reply from Stuart Westmoreland

Hi, this is great news, thank you for taking the time to leave a review, it is very much appreciated.

Kind regards,

The Stuart Westmoreland Team

Rated 5 out of 5 stars

Fantastic service from Andrew this…

Fantastic service from Andrew this week. He helped me choose a new washing machine and got it delivered in a couple of days. No fuss, good advice and help with registering the warranty too. Andrew was helpful and knowledgeable. Great service from the delivery guys too. All round a great place to use. Highly recommended.

April 9, 2025
Unprompted review
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Reply from Stuart Westmoreland

Hi Amy, thank you for visiting us at our Loughborough store and for taking the time to leave a review, it is very much appreciated.

Kind regards,

The Stuart Westmoreland Team

Rated 5 out of 5 stars

Fantastic service from start to finish

Fantastic service from start to finish. Kept informed all the way. Installation was superb
Well done to Graham B as well as Brian and Sam. Will definitely use you again.

April 9, 2025
Unprompted review
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Reply from Stuart Westmoreland

Hi Graham, thank you for taking the time to leave a review, we are pleased to hear that all went smoothly for you. We look forward to seeing you again in the future.

Kind regards,

The Stuart Westmoreland Team

Rated 5 out of 5 stars

Really friendly staff very helpful very…

Really friendly staff very helpful very knowledgeable no pushy sales. Delivery team Bryan and Sam went above and beyond delivering a fridge freezer to a second floor kitchen with a very difficult tights staircase.

April 5, 2025
Unprompted review
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Reply from Stuart Westmoreland

Hi Mark, thank you for taking the time to leave a review, we are pleased to hear that all went smoothly.

Kind regards,

The Stuart Westmoreland Team

Rated 5 out of 5 stars

We bought a range cooker from…

We bought a range cooker from Westmoreland in Melton Mowbray. It transpired the original appliance was defective. Westmoreland unhesitatingly organised, delivered and fitted a replacement. Would not hesitate to recommend their service and after sales.

April 2, 2025
Unprompted review
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Reply from Stuart Westmoreland

Hi Shirley, thank you for visiting our Melton Mowbray store, we hope you enjoy cooking with your new cooker, thank you for the 5 star review.

Kind regards,

The Stuart Westmoreland Team

Rated 5 out of 5 stars

Excellent local company

Excellent local company; reliable and knowagable staff, good range of products (have bought vacuum cleaner and television from them recently).

March 3, 2025
Unprompted review
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Reply from Stuart Westmoreland

Hi Duncan, thank you for the 5 star review, we hope you are happy with your new vacuum cleaner and television.

Kind regards,

The Stuart Westmoreland Team

Rated 5 out of 5 stars

HIGHLY RECOMMEND THIS COMPANY

Recently had an integrated fridge replaced. Knowledgeable staff advice given with regards to need and budget carefully considered. In stock and supplied swiftly. Delivery was on-time and the fitters were courteous, knowledgeable, professional and respectful throughout. New one installed and old one (and packaging) taken away for recycling as appropriate. Family-oriented customer service, backed up with a much larger company’s buying power and lower pricing. Can’t recommend enough. Thank you to all at Stuart Westmoreland. Highly recommended.

February 12, 2025
Unprompted review
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Reply from Stuart Westmoreland

Hi Stella, we are pleased to hear that all has gone smoothly, thank you for visiting us to find a new fridge and for the 5 star review.

Kind regards,

The Stuart Westmoreland Team

Rated 5 out of 5 stars

Brilliant service

Brilliant service. From Graham in the shop who arranged for the supply and fitting of my washing machine within a week, to Brian and Sam, who fitted my washing machine, were excellent. Fast and efficient installation and very knowledgeable and helpful about the appliance they fitted. Courteous and polite too.

March 28, 2025
Unprompted review
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Reply from Stuart Westmoreland

Hi Karen, thank you for visiting us and for the 5 star review.

Kind regards,

The Stuart Westmoreland Team

Rated 5 out of 5 stars

Brian and Sam were capable and…

Brian and Sam were capable and personable. I feel confident to recommend their professional abilities

March 28, 2025
Unprompted review
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Reply from Stuart Westmoreland

Hi, thank you for taking the time to leave us a review, it is greatly appreciated.

Kind regards,

The Stuart Westmoreland Team

Rated 5 out of 5 stars

We have just had a washing machine…

We have just had a washing machine fitted by Brian and Sam and they were very good and professional. We have had an excellent service from choosing our appliance to it being fitted and they took our old machine away. We would highly recommend them.

March 26, 2025
Unprompted review
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Reply from Stuart Westmoreland

Hi Ian, this is great to hear, we are pleased all has gone smoothly and your new washing machine is now in place. Thank you for the 5 star review it is very much appreciated.

Kind regards,

The Stuart Westmoreland Team

Rated 5 out of 5 stars

As good as it gets!…

As good as it gets! Purchased electric oven from Stuart Westmoreland - everything exceptional! The price as good as anywhere else; sales (Loughborough store by phone) extremely helpful and obliging; delivery and installation really efficient and helpful!
Our first experience of SW, probably not the last!

March 25, 2025
Unprompted review
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Reply from Stuart Westmoreland

Hi John, thank you for sharing your experience with us and for visiting our Loughborough store, we hope you enjoy your new oven.

Kind regards,

The Stuart Westmoreland Team

Rated 5 out of 5 stars

Excellent Sales Team at the Melton…

Excellent Sales Team at the Melton Branch; very helpful and knowledgeable. Brian and Sam have done an excellent job of installation; quick, clean, tidy and helpful. Fabulous service as usual.

March 25, 2025
Unprompted review
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Reply from Stuart Westmoreland

Hi Grant, thank you for visiting us we are pleased to hear all went well, thank you for taking the time to leave a review, it is very much appreciated.

Kind regards,

The Stuart Westmoreland Team

Rated 5 out of 5 stars

Exceptional service as always.

Exceptional service as always.
I ordered a new dishwasher after my existing one died. The sales team were helpful and knowledgable and as with previous experiences i cannot fault the installation team: efficient, polite, respectful and very thorough.
Thank you all.

March 19, 2025
Unprompted review
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Reply from Stuart Westmoreland

Hi Debi, thank you for visiting us again and for sharing your experience; we are pleased all went well and we really appreciate the 5 star review.

Kind regards,

The Stuart Westmoreland Team

Rated 5 out of 5 stars

Great price, great service !!!!

I purchased two Sonos Era 300 speakers after SW were the most competitive across a vast range of company’s i looked a. I ordered them around 11am and received my confirmation e-mail soon after with full courier details and tracking number. Free next day delivery and both speakers were carefully and professionally handled to my door as promised.

Good website with what I can see is the most competitive price out there and from reading other reviews on many different products.

You are unlikely to be disappointed if you buy from Stuart Westmoreland.

Thanks SW team.

March 19, 2025
Unprompted review
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Reply from Stuart Westmoreland

Hi Carl, thank you for your 5 star review, it is always great to hear that all has gone smoothly.

Kind regards,

The Stuart Westmoreland Team

Rated 5 out of 5 stars

Brilliant all round!

I’ve been a customer for 25 years and even though we’ve moved house since, I wouldn’t buy my appliances from anywhere else. The service we receive from Graham, Chris and the team is second to none. The prices are competitive with anyone online and you get 5 star service thrown in for good measure, This time, they have excelled themselves by arranging a washing machine replacement at very short notice, when we were in Asia and it was delivered and fitted for when we returned home. Amazing service! If you want guaranteed confidence in quality and service, with great prices then these are the guys to go to. If I could give them 6 stars, I would.

March 15, 2025
Unprompted review
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Reply from Stuart Westmoreland

Hi, thank you for your comments sharing your experience with us recently and over the past 25 years, they are very much appreciated and we are always happy to help.

Kind regards,

The Stuart Westmoreland Team

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