Stuart Westmoreland Reviews 

463
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service received, from initial inquiries to in-store sales and delivery. Many people highlight the staff for their exceptional helpfulness, knowledge, and professional approach, making interactions pleasant and informative. Reviewers frequently commend the efficient and personalized service, noting the ease of their overall experience. The delivery and installation teams are often described as outstanding, going above and beyond to ensure everything is perfectly set up. People also appreciate the wide range of quality products available, often finding them competitively priced. Many consumers are impressed with the prompt delivery service, with items frequently arriving quickly, sometimes even on the same day. The convenience of having old appliances removed and new ones expertly installed is a recurring positive point for many.

What people talk about most

Staff

Consumers find staff to be positive, consistently praising their helpfulness, knowledge, and efficiency from... See more

Service

People report positive experiences with service, consistently highlighting excellent service from beginning... See more

Product

Reviewers mention positive feedback about product quality and selection, often highlighting that items like... See more

Delivery service

Users describe positive interactions with delivery service, highlighting the efficiency and helpfulness of... See more

Price

Clients share positive opinions on price, with many reviewers finding products to be competitively priced and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service, from telephone enquiry to in-store sales and delivery. Our old gas cooker was condemned and needed to be replaced quickly. After phone call to establish stock availability I went to... See more

Company replied

Rated 5 out of 5 stars

Our television eventually died on us after many years of service so we popped down to Stuart Westmorelands. Had fantastic service from Andrew who took his time to go through all the differences betwe... See more

Company replied

Rated 5 out of 5 stars

Looking for a new built-in dishwasher and have always gone with their recommendations on what is best for us. Being able to check the drawers (including the top cutlery tray!) for how everything fits... See more

Company replied

Rated 5 out of 5 stars

Vacuum cleaner and washing machine broke down 2 days before Christmas. New cleaner delivered day after purchase, washing machine on New Years Eve. Matt and Ian who delivered and fitted new washing mac... See more

Company replied


Company details

  1. Appliance Store

Written by the company

Stuart Westmoreland has been established for over 50 years supplying TV's and Audio systems along side Domestic Appliances.


Contact info

5.0

Excellent

TrustScore 5 out of 5

463 reviews

5-star
4-star
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2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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5.0

All reviews

(463)

77 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service

I had purchased a new TV thinking my old one was not working properly. Discovered it is the aerial and not my TV. SW. sorted everything and arranged for someone to sort aerial . Took new TV back and refunded my money. Great service. Have purchased items before and will continue to do so in the future. Customer service is so important to me and that is exactly what Stuart Westmorlands deliver.

March 11, 2025
Unprompted review
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Reply from Stuart Westmoreland

Hi Madeline, thank you for sharing your experience with us, it is very much appreciated.

Kind regards,

The Stuart Westmoreland Team

Rated 5 out of 5 stars

Fridge freezer purchase.

We have just recently purchased a fridge freezer from Loughborough, a very pleasurable experience from start to finish. We were looked after very well and given sound advice throughout. Thank you for all the help Chris Noon and another lovely young man, sorry, don't have his name.

February 13, 2025
Unprompted review
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Reply from Stuart Westmoreland

Hi Katie, thank you for visiting our Loughborough store, and for the 5 star review; we are pleased to hear that all went smoothly.

Kind regards,

The Stuart Westmoreland Team

Rated 5 out of 5 stars

Excellent service

Excellent service. TV delivered and setup as promised.

March 10, 2025
Unprompted review
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Reply from Stuart Westmoreland

Hi June, thank you for the 5 star review, it is very much appreciated.

Kind regards,

The Stuart Westmoreland Team

Rated 5 out of 5 stars

Perfect service

Good products, competitive prices, knowledge sales people, great delivery and installation. Brian and Sam I talked, arrived on time, installed the items perfectly and ran through the instuctions

March 8, 2025
Unprompted review
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Reply from Stuart Westmoreland

Hi, thank you for sharing your experience with us and for the 5 star review.

Kind regards,

The Stuart Westmoreland Team

Rated 5 out of 5 stars

Great experience with Stuart…

Great experience with Stuart Westmoreland this morning when they arrived to install a new double oven. Many thanks to Brian and Sam for being so helpful and professional.

March 5, 2025
Unprompted review
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Reply from Stuart Westmoreland

Hi Jane, thank you for sharing your experience with us and for the 5 star review, we are pleased all went smoothly.

Kind regards,

The Stuart Westmoreland Team

Rated 5 out of 5 stars

We buy nearly all our electrical items…

We buy nearly all our electrical items from them. They offer exceptional and friendly service and quality products.
Also, if you have problems they will get it solved ASAP.

February 28, 2025
Unprompted review
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Reply from Stuart Westmoreland

Hi Paul, thank you for your comments and 5 star review, they are both very much appreciated.

Kind regards,

The Stuart Westmoreland Team

Rated 5 out of 5 stars

Excellent service

Excellent service from advice to installation. Brian and Richard arrived at the time they said. Clear instructions on how to operate the machine. I would certainly recommend them.

March 1, 2025
Unprompted review
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Reply from Stuart Westmoreland

Hi Sharon, this is great to hear, thank you for the 5 star review.

Kind regards,

The Stuart Westmoreland Team

Rated 5 out of 5 stars

Very friendly and helpful team

Very friendly and helpful team both at Melton and Loughborough. Item delivered on time, with a phone call beforehand, fitted with care and all packaging taken away, thanks to Brian and Richard.

March 1, 2025
Unprompted review
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Reply from Stuart Westmoreland

Hi, thank you for taking the time to leave us a review, it is very much appreciated.

Kind regards,

The Stuart Westmoreland Team

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service.
I got a Bosh Series 6 washing machine from them. Great expereince from being in the showroom to the delivery of my machine. Very friendly and clear. Thank you.

February 10, 2025
Unprompted review
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Reply from Stuart Westmoreland

Hi Myriam, this is great news, we are pleased we could help with finding you a new washing machine, thank you for the 5 star review, it is very much appreciared.

Kind regards,

The Stuart Westmoreland Team

Rated 5 out of 5 stars

The personal care was excellent

The personal care was excellent, the men were tidy, knew what they were doing and very pleasant and efficient.

February 18, 2025
Unprompted review
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Reply from Stuart Westmoreland

Hi Mark, this is great to hear, thank you for the 5 star review.

Kind regards,

The Stuart Westmoreland Team

Rated 5 out of 5 stars

Very efficient service

February 13, 2025
Unprompted review
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Reply from Stuart Westmoreland

Hi Giles, thank you for taking the time to leave us a review, it is greatly appreciated.

Kind regards,

The Stuart Westmoreland Team

Rated 5 out of 5 stars

Brilliant

Listens, helpful goods reliable
Staff helpful shopped there frequently delivery charge cheaper than most.
Delivery men helpful polite wish more delivery people were like them

February 14, 2025
Unprompted review
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Reply from Stuart Westmoreland

Hi Diane, thank you for your comments and for the 5 star review, it is very much appreciated.

Kind regards,

The Stuart Westmoreland Team

Rated 5 out of 5 stars

Great experience from the start

Great experience from the start. Graham took time to show us all the fridge freezers we were interested in and advised honestly on pros and cons of each.
Brian and Graham rang before the pre arranged delivery slot to let us know they were coming. They removed the old unit and gave us plenty of time to clean before installing the new item. They made sure everything was working, level and that we were satisfied. Installing was quick and the guys were friendly and left the kitchen nice and clean. Highly recommend shopping experience. PS: competitive prices too

February 12, 2025
Unprompted review
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Reply from Stuart Westmoreland

Hi, thank you visiting us at our Melton Mowbray store and for taking the time to share your experience with us, it is very much appreciated.

Kind regards,

The Stuart Westmoreland Team

Rated 5 out of 5 stars

Excellent service from Brian and Graham

Excellent service from Brian and Graham. My fridge, freezer and vacuum cleaner were delivered and fitted to a superb standard. The fridge was complicated, as was an integrated fridge under the counter. Brian’s commitment to detail was first class.
Thank you both for excellent customer service and attention to detail.

February 11, 2025
Unprompted review
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Reply from Stuart Westmoreland

Hi Helen, thank you for taking the time to share your experience with us, we are pleased to hear your new fridge is now in place and that all went smoothly.

Kind regards,

The Stuart Westmoreland Team

Rated 5 out of 5 stars

Great service all round.

Very helpful in the shop in finding an equivalent product to my expired Bosch washing machine. The fitters were also great. Thank you SW.

January 20, 2025
Unprompted review
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Reply from Stuart Westmoreland

Hi, we are really pleased to hear finding your next washing machine went smoothly, thank you for visiting us and for taking the time to leave a review.

Kind regards,

The Stuart Westmoreland Team

Rated 5 out of 5 stars

Very good customer service

Very good customer service. Competitive pricing. Graham in store was really helpful. Fitters Brian and Matt took a great deal of care with installing the integrated fridge freezer which was not straightforward.Positive experience all round.

January 27, 2025
Unprompted review
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Reply from Stuart Westmoreland

Hi, this is great news, thank you for leaving us a 5 star review.

Kind regards,

The Stuart Westmoreland Team

Rated 5 out of 5 stars

Brian & Kieran are top of the tree!

Brian & Kieran arrived on time and were most courteous, respecting my property and me as their customer. Their very considerable knowledge was evident as they set about removing my old fitted-microwave before installing the replacement. As always, a job can be quite tricky when one has to work out how the original product had been installed…but Brian & Kieran took it all in their stride, making positive comments as they worked diligently. We were most impressed, so much so we would not hesitate to use Stuartwestmoreland company again…a diamond company with great staff, right in the heart of Melton Mowbray. Absolutely terrific.

January 25, 2025
Unprompted review
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Reply from Stuart Westmoreland

Hi, thank you taking the time to share your experience with us and for your kind comments, they are very much appreciated.

Kind regards,

The Stuart Westmoreland Team

Rated 5 out of 5 stars

Great experience of buying a washing…

Great experience of buying a washing machine. I was helped in the shop to find a model that was what I needed, and it was delivered and fitted within a few days. Brian and Kieran the fitters were brilliant - let me know when they were en route, were friendly and sorted everything really efficiently. Thanks ☺️

January 14, 2025
Unprompted review
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Reply from Stuart Westmoreland

Hi Sarah, thank you for taking the time to leave us a review, it is very much appreciated.

Kind regards,

The Stuart Westmoreland Team

Rated 5 out of 5 stars

New dishwasher

A thoroughly pleasant experience from start to finish. Brian & Keiran arrived on time, were pleasant and courteous at all times and extremely professional. They did an excellent job 👏

January 25, 2025
Unprompted review
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Reply from Stuart Westmoreland

Hi, this is great to hear, thank you for taking the time to leave us a review, it is very much appreciated.

Kind regards,

The Stuart Westmoreland Team

Rated 5 out of 5 stars

Andrew was very knowledgeable

Andrew was very knowledgeable. We bought a washing machine and dishwasher for an elderly relative with very specific requirements. He made the whole experience less daunting, I would highly recommend him and the shop for wonderful customer service.

January 18, 2025
Unprompted review
Stuart Westmoreland logo

Reply from Stuart Westmoreland

Hi Anne, thank you so much for your comments and for visiting our Loughborough store, your feedback is greatly appreciated.

Kind regards,

The Stuart Westmoreland Team

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