Stuart Westmoreland Reviews 

463
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service received, from initial inquiries to in-store sales and delivery. Many people highlight the staff for their exceptional helpfulness, knowledge, and professional approach, making interactions pleasant and informative. Reviewers frequently commend the efficient and personalized service, noting the ease of their overall experience. The delivery and installation teams are often described as outstanding, going above and beyond to ensure everything is perfectly set up. People also appreciate the wide range of quality products available, often finding them competitively priced. Many consumers are impressed with the prompt delivery service, with items frequently arriving quickly, sometimes even on the same day. The convenience of having old appliances removed and new ones expertly installed is a recurring positive point for many.

What people talk about most

Staff

Consumers find staff to be positive, consistently praising their helpfulness, knowledge, and efficiency from... See more

Service

People report positive experiences with service, consistently highlighting excellent service from beginning... See more

Product

Reviewers mention positive feedback about product quality and selection, often highlighting that items like... See more

Delivery service

Users describe positive interactions with delivery service, highlighting the efficiency and helpfulness of... See more

Price

Clients share positive opinions on price, with many reviewers finding products to be competitively priced and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service, from telephone enquiry to in-store sales and delivery. Our old gas cooker was condemned and needed to be replaced quickly. After phone call to establish stock availability I went to... See more

Company replied

Rated 5 out of 5 stars

Our television eventually died on us after many years of service so we popped down to Stuart Westmorelands. Had fantastic service from Andrew who took his time to go through all the differences betwe... See more

Company replied

Rated 5 out of 5 stars

Looking for a new built-in dishwasher and have always gone with their recommendations on what is best for us. Being able to check the drawers (including the top cutlery tray!) for how everything fits... See more

Company replied

Rated 5 out of 5 stars

Vacuum cleaner and washing machine broke down 2 days before Christmas. New cleaner delivered day after purchase, washing machine on New Years Eve. Matt and Ian who delivered and fitted new washing mac... See more

Company replied


Company details

  1. Appliance Store

Written by the company

Stuart Westmoreland has been established for over 50 years supplying TV's and Audio systems along side Domestic Appliances.


Contact info

5.0

Excellent

TrustScore 5 out of 5

463 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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5.0

All reviews

(463)

77 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great communication.

Great communication. Great seller,would recommend anyday of the week.

January 20, 2025
Unprompted review
Stuart Westmoreland logo

Reply from Stuart Westmoreland

Hi Keith, thank you for the 5 star review, it is greatly appreciated.

Kind regards,

The Stuart Westmoreland Team

Rated 5 out of 5 stars

It was a very difficult job fitting my…

It was a very difficult job fitting my new washing machine owing to the position in my kitchen and the difficulties getting it into position, which included pulling out the dishwasher first. Brian and Graham did a really good job with the minimum of mess and in good humour.

January 17, 2025
Unprompted review
Stuart Westmoreland logo

Reply from Stuart Westmoreland

Hi Helen, thank you for taking the time to leave us a review, we are pleased to hear all went smoothly.

Kind regards,

The Stuart Westmoreland Team

Rated 5 out of 5 stars

Great service at Melton Mowbray

Great service from everyone at the Melton Mowbray store. Both my dishwasher and washer broke at the same time. The sales person was really helpful and knowledgeable and arranged a quick delivery for me. Kieran and Brian were on time, friendly and very efficient. They explained how the new products worked and left the house clean and tidy. The prices were competitive, I will definitely use Stuart Westmoreland again.

January 14, 2025
Unprompted review
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Reply from Stuart Westmoreland

Hi Lissa, this is great to hear, thank you for visiting our Melton Mowbray store and for sharing your experience with us, it is greatly appreciated.

Kind regards,

The Stuart Westmoreland Team

Rated 5 out of 5 stars

Excellent service

Excellent service - installers went above and beyond! Competitive price (same as John Lewis). Very knowledgeable sales person- not pushy. Have been using SW for 40 years - so glad they are still in Loughborough.

December 31, 2024
Unprompted review
Stuart Westmoreland logo

Reply from Stuart Westmoreland

Hi, thank you for visiting our Loughborough store and for taking the time to leave us a review, it is very much appreciated.

Kind regards,

The Stuart Westmoreland Team

Rated 5 out of 5 stars

Bought a new Bosch washing machine

Bought a new Bosch washing machine.
Good price.
Delivery quick.
Great service from Brian & Kieran when delivered and installed.
Good local retailer

January 6, 2025
Unprompted review
Stuart Westmoreland logo

Reply from Stuart Westmoreland

Hi Andrew, this is great to hear, thank you for taking the time to leave us a review.

Kind regards,

The Stuart Westmoreland Team

Rated 5 out of 5 stars

I have bought several items over the…

I have bought several items over the years and I have always been very happy. I have just had an integrated dishwasher installed and they did a perfect job. There is always someone on the phone to offer advice and support.

January 6, 2025
Unprompted review
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Reply from Stuart Westmoreland

Hi Sarah, thank you for visiting us again and for your comments, it is very much appreciated.

Kind regards,

The Stuart Westmoreland Team

Rated 5 out of 5 stars

Excellent service as always

Excellent service as always. I have bought a new integrated dishwasher from Stuart westmoreland . They couldn’t have been more helpful on the phone and when they delivered and fitted my appliance. Thank you all at Stuart westmoreland.

January 3, 2025
Unprompted review
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Reply from Stuart Westmoreland

Hi Bronwen, thank you for the kind comments and for leaving us a 5 star review.

Kind regards,

The Stuart Westmoreland Team

Rated 5 out of 5 stars

Brian andKeiran arrived as agreed and…

Brian andKeiran arrived as agreed and the installation of the new dishwasher was completed in no time at all they were both very polite and they left the site all clean and tidy. Very satisfied.George Morley

December 30, 2024
Unprompted review
Stuart Westmoreland logo

Reply from Stuart Westmoreland

Hi George, thank you for leaving us a 5 star review, we are pleased to hear all went smoothly.

Kind regards,

The Stuart Westmoreland Team

Rated 5 out of 5 stars

Freezer Purchase

Great customer service,very helpful staff.Andrew Grabowski was very helpful in answering our questions and advising us on the right product.we purchased a take away item which Andrew helped me load into my car,i have always found this company very helpful no matter what the purchase may be.

December 28, 2024
Unprompted review
Stuart Westmoreland logo

Reply from Stuart Westmoreland

Hi, thank you for visiting us at our Loughborough store and for sharing your experience with us. It is very much appreciated.

Kind regards,

The Stuart Westmoreland Team

Rated 5 out of 5 stars

Superb Service

Many, many thanks to Brian & Kieran from Stuart Westmoreland, Melton Mowbray who fitted our new Bosch dishwasher today. Your service was impeccable from the outset -
a) the phone call to say you were on the way A*
b) your ‘no problem at all’ approach to every aspect from entering to exiting my house A*
c) your very friendly and approachable attitude A*
d) your efficient installation and disposal of my old appliance A*
Thank you also to Chris at Stuart Westmorland for processing our order so quickly for us.
Thank you so much.

December 23, 2024
Unprompted review
Stuart Westmoreland logo

Reply from Stuart Westmoreland

Hi, thank you for visiting us at our Melton Mowbray store and for sharing your experience with us, it is great to hear that all went so well. Thank you also for the 5 star review.

Kind regards,

The Stuart Westmoreland Team

Rated 5 out of 5 stars

Many thanks Brian and Keiran

Many thanks Brian and Keiran for your excellent work installing our new washing machine

December 20, 2024
Unprompted review
Stuart Westmoreland logo

Reply from Stuart Westmoreland

Hi, thank you for your comments and for leaving us a 5 star review.

Kind regards,

The Stuart Westmoreland Team

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish, really friendly staff and very helpful delivery guys Matt and Graham.

December 18, 2024
Unprompted review
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Reply from Stuart Westmoreland

Hi Alison, thank you for visiting us, we are very pleased to hear that all went smoothly, thank you for the 5 star review.

Kind regards,

The Stuart Westmoreland Team

Rated 5 out of 5 stars

Great service

Great service. Delivery guys very helpful.10 out of 10 Gas fitter , great guy , very pleasant. 10 out of 10

December 18, 2024
Unprompted review
Stuart Westmoreland logo

Reply from Stuart Westmoreland

Hi Kevin, thank you for sharing your experience with us and for the 5 star review, it is greatly appreciated.

Kind regards,

The Stuart Westmoreland Team

Rated 5 out of 5 stars

New Sony tv

Great product & great service

December 17, 2024
Unprompted review
Stuart Westmoreland logo

Reply from Stuart Westmoreland

Hi, thank you for taking the time to leave us a 5 star review.

Kind regards,

The Stuart Westmoreland Team

Rated 5 out of 5 stars

Impressive customer service

Impressive customer service , competitively priced with other online retailers.
order placed Wednesday night,
telephone call Thursday morning to arrange delivery same day!
Driver phoned to advise out for delivery.
Couldn't ask for better.

December 12, 2024
Unprompted review
Stuart Westmoreland logo

Reply from Stuart Westmoreland

Hi, thank you for leaving us a 5 star review, we are very pleased to hear that all went so smoothly.

Kind regards,

The Stuart Westmoreland Team

Rated 5 out of 5 stars

engineer went out of way to level…

engineer went out of way to level washing machine as the space was tight to fit new one in.

December 12, 2024
Unprompted review
Stuart Westmoreland logo

Reply from Stuart Westmoreland

Hi Julie, thank you for taking the time to leave us a review, it is greatly appreciated.

Kind regards,

The Stuart Westmoreland Team

Rated 5 out of 5 stars

So glad I chose these guys to replace…

So glad I chose these guys to replace my old fridge. Gave excellent advice on models suitable as a replacement, kept us informed on delivery, and gave faultless installation and removal of old fridge.
First class service.

December 13, 2024
Unprompted review
Stuart Westmoreland logo

Reply from Stuart Westmoreland

Hi Tim, this is great to hear, thank you for the 5 star review it is very much appreciated.

Kind regards,

The Stuart Westmoreland Team

Rated 5 out of 5 stars

All round 5* as below...

~ Excellent customer care in the shop from (cycling) Graham & Chris ... 3 visits in total before making a purchase ... tape measures to check interior oven dimensions etc!
~ Small discount on final price-tag
~ Arrived on time, with phone call 15 minutes ahead to alert us
~ Fitted expertly & efficiently by Brian & Tom ... old oven taken away
~ Took time to level the cooker and talk us through basic controls ... checked all 4 hobs and started both ovens for 45 minutes as after-factory advice
~ Overall experience is 5* and will keep returning to Stuart Westmoreland for 'white' goods and TVs.

December 10, 2024
Unprompted review
Stuart Westmoreland logo

Reply from Stuart Westmoreland

Hi David, thank you for taking the time to share your experience with us and for the 5 star review. We look forward to seeing you again in the future.

Kind regards,

The Stuart Westmoreland Team

Rated 5 out of 5 stars

Good communication

Good communication
Delivered on time
Helpful Delivery people
Told me to photograph the back
Of the oven before fitting for the product label etc
Very useful for registering the appliance
Well done Stuart Westmoreland

December 6, 2024
Unprompted review
Stuart Westmoreland logo

Reply from Stuart Westmoreland

Hi Lawrence, thank you for taking the time to leave us a review it is very much appreciated.

Kind regards,

The Stuart Westmoreland Team

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