Stuart Westmoreland Reviews 

463
TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service received, from initial inquiries to in-store sales and delivery. Many people highlight the staff for their exceptional helpfulness, knowledge, and professional approach, making interactions pleasant and informative. Reviewers frequently commend the efficient and personalized service, noting the ease of their overall experience. The delivery and installation teams are often described as outstanding, going above and beyond to ensure everything is perfectly set up. People also appreciate the wide range of quality products available, often finding them competitively priced. Many consumers are impressed with the prompt delivery service, with items frequently arriving quickly, sometimes even on the same day. The convenience of having old appliances removed and new ones expertly installed is a recurring positive point for many.

What people talk about most

Staff

Consumers find staff to be positive, consistently praising their helpfulness, knowledge, and efficiency from... See more

Service

People report positive experiences with service, consistently highlighting excellent service from beginning... See more

Product

Reviewers mention positive feedback about product quality and selection, often highlighting that items like... See more

Delivery service

Users describe positive interactions with delivery service, highlighting the efficiency and helpfulness of... See more

Price

Clients share positive opinions on price, with many reviewers finding products to be competitively priced and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service, from telephone enquiry to in-store sales and delivery. Our old gas cooker was condemned and needed to be replaced quickly. After phone call to establish stock availability I went to... See more

Company replied

Rated 5 out of 5 stars

Our television eventually died on us after many years of service so we popped down to Stuart Westmorelands. Had fantastic service from Andrew who took his time to go through all the differences betwe... See more

Company replied

Rated 5 out of 5 stars

Looking for a new built-in dishwasher and have always gone with their recommendations on what is best for us. Being able to check the drawers (including the top cutlery tray!) for how everything fits... See more

Company replied

Rated 5 out of 5 stars

Vacuum cleaner and washing machine broke down 2 days before Christmas. New cleaner delivered day after purchase, washing machine on New Years Eve. Matt and Ian who delivered and fitted new washing mac... See more

Company replied


Company details

  1. Appliance Store

Written by the company

Stuart Westmoreland has been established for over 50 years supplying TV's and Audio systems along side Domestic Appliances.


Contact info

5.0

Excellent

TrustScore 5 out of 5

463 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(463)

77 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent choice

Very quick response, they fitted our new oven efficiently. The guys were excellent. The new oven is just the job.
I'd highly recommend this company and certainly would use them again.

December 6, 2024
Unprompted review
Stuart Westmoreland logo

Reply from Stuart Westmoreland

Hi Paul, we are pleased to hear that all went smoothly, thank you for leaving us a 5 star review. We look forward to seeing you again in the future.

Kind regards,

The Stuart Westmoreland Team

Rated 5 out of 5 stars

Brian and Keiran did a great job

Brian and Keiran did a great job. Very pleasant and polite.

November 30, 2024
Unprompted review
Stuart Westmoreland logo

Reply from Stuart Westmoreland

Hi Patricia, thank you for leaving us a 5 star review, it is very much appreciated.

Kind regards,

The Stuart Westmoreland Team

Rated 5 out of 5 stars

Called at showroom to price Dbl Ovens…

Called at showroom to price Dbl Ovens not intending to buy there and then but we did. Oven was out of stock but a date was arranged for fitting when oven received. The installers Brian and Keiran were efficient and friendly. Very pleased with the service. Thank you.

November 27, 2024
Unprompted review
Stuart Westmoreland logo

Reply from Stuart Westmoreland

Hi Wendy, thank you for visiting us and taking the time to leave a review, it is very much appreciated.

Kind regards,

The Stuart Westmoreland Team

Rated 5 out of 5 stars

Shop staff very welcoming

Shop staff very welcoming
Shown us the products we were interested in
And explained well.
Shop experience very good.
Delivery excellent, in fact it was delivered
A day early which suited us well.
Delivery guys were great.

November 26, 2024
Unprompted review
Stuart Westmoreland logo

Reply from Stuart Westmoreland

Hi Derrick, we are pleased to hear all went smoothly for you. Thank you for taking the time to leave us a review.

Kind regards,

The Stuart Westmoreland Team

Rated 5 out of 5 stars

We experienced really great service in…

We experienced really great service in store when moving into the area and purchasing a TV and microwave. There was plenty of time to discuss options and no rush to make any decisions. This was further confirmed by the install team (Brian and Kieran) who were timely, efficient, courteous and cleaned up . We couldn’t recommend this business any greater. Fantastic service 👍

November 23, 2024
Unprompted review
Stuart Westmoreland logo

Reply from Stuart Westmoreland

Hi Huw, this is great to hear, thank you for visiting us and for sharing your experience, it is very much appreciated.

Kind regards,

The Stuart Westmoreland Team

Rated 5 out of 5 stars

Excellent service.

Good service, both in the Melton shop by Tom and in my house by Ian and Matt.

November 21, 2024
Unprompted review
Stuart Westmoreland logo

Reply from Stuart Westmoreland

Hi Margaret, thank you for taking the time to share your experience with us at our Melton store and for the 5 star review.

Kind regards,

The Stuart Westmoreland Team

Rated 4 out of 5 stars

Thank for setting up my new washing…

Thank for setting up my new washing machine, the people at the shop in Loughborough and the delivery men were all very helpful.

November 22, 2024
Unprompted review
Stuart Westmoreland logo

Reply from Stuart Westmoreland

Hi, thank you for taking the time to leave us a review, it is greatly appraciated.

Kind regards,

The Stuart Westmoreland Team

Rated 5 out of 5 stars

Visited shop to buy an electric cooker…

Visited shop to buy an electric cooker and Tom Taylor was very helpful and not pushy,but knowledgeable. We ordered one and was fitted within days by Brian and Kieran who were excellent installers and explained the controls. Would highly recommend shop and fitters.

November 19, 2024
Unprompted review
Stuart Westmoreland logo

Reply from Stuart Westmoreland

Hi Graham,

This is great to hear, we are pleased to hear all went well, thank you for leaving us a 5 star review.

Kind regards,

The Stuart Westmoreland Team

Rated 5 out of 5 stars

Brilliant from start to finish.

An amazing service by the whole team. A polite and skilful pair fitted my Dishwasher in a quick and competent manner. An excellent service and a very competitive price. Total peace of mind.

November 20, 2024
Unprompted review
Stuart Westmoreland logo

Reply from Stuart Westmoreland

Hi, we are pleased to hear that all went so smoothly for you, thank you for sharing your experience with us and leaving a review.

Kind regards,

The Stuart Westmoreland Team

Rated 5 out of 5 stars

Recent tumbledryer & dishwasher purchase.

Fantastic service once again from Stuart Westmoreland staff. Nothing was too much trouble - from their advice to deciding on which tumbledryer & dishwasher to buy to purchasing & then excellent follow up service aswell. Fitters were equally as good when installing our new dishwasher. Can't fault the friendly but professional service we received when purchasing these items in October 2024.

October 25, 2024
Unprompted review
Stuart Westmoreland logo

Reply from Stuart Westmoreland

Hi Anita, thank you for taking the time to leave a review, it is very much appreciated.

Kind regards,

The Stuart Westmoreland Team

Rated 5 out of 5 stars

I was making a big investment in a…

I was making a big investment in a SMART TV. I wasn’t pressured. The sales process felt honest. Delivery and set up went smoothly and I know I can contact them in future with any
queries or problems.

October 11, 2024
Unprompted review
Stuart Westmoreland logo

Reply from Stuart Westmoreland

Hi, this is great news, we are very pleased to hear that all went so smoothly, thank you for leaving us a review.

Kind regards,

The Stuart Westmoreland Team

Rated 5 out of 5 stars

Melton Mowbray and surrounding areas - please shop locally for fantastic choice and service

Large supply of electrical goods and competitively priced. Very informative and helpful salesroom staff who recommended the perfect dishwasher for us. We also opted for the install and recycle service - fantastic value for money. Brian and Kieran arrived today and were so efficient and friendly - what a great pair - nothing was too much trouble. Thank you all so much. Would definitely recommend this company.

November 11, 2024
Unprompted review
Stuart Westmoreland logo

Reply from Stuart Westmoreland

Hi, thank you very much for taking the time to share your experience with us at our Melton Mowbray store and for the 5 star review, it is very much appreciated.

Kind regards,

The Stuart Westmoreland Team

Rated 5 out of 5 stars

The knowledge !

Local firm with lots of product knowledge saved us a lot of time.
Delivery within a couple of days and on time. A good experience.

October 30, 2024
Unprompted review
Stuart Westmoreland logo

Reply from Stuart Westmoreland

Hi Jane, this is great to hear, thank you for the 5 star review.

Kind regards,

The Stuart Westmoreland Team

Rated 5 out of 5 stars

Wouldn’t go anywhere else!

Great selection of products in the showroom. Excellent customer service with absolutely no “pushiness”. Staff have extensive knowledge of the products, which helped us to choose the right appliances for us. Quick delivery service. Great after-sales care available. We bought a tumble dryer and a vacuum cleaner. We will definitely return in the near future for a replacement dishwasher.

I’d like to edit my review to say a big Thank you to Tim and Andrew who gave such excellent customer service!!

November 2, 2024
Unprompted review
Stuart Westmoreland logo

Reply from Stuart Westmoreland

Hi Charlotte, thank you for taking the time to leave us a review, it is very much appreciated; we look forward to seeing you again in the future.

Kind regards,

The Stuart Westmoreland Team

Rated 5 out of 5 stars

Very efficient and patient

Very efficient and patient. Explained how to use the machine very well. Brian & Kieran were very helpful

October 30, 2024
Unprompted review
Stuart Westmoreland logo

Reply from Stuart Westmoreland

Hi Antonia, we are pleased to hear that all went well; thank you for taking the time to leave us a review.

Kind regards,

The Stuart Westmoreland Team

Rated 5 out of 5 stars

Outstanding service by professionals

Brian and Kieran installed an induction hob today. They were brilliant. Everything was explained and we were shown how to safely use this new to us technology for cooking.

October 29, 2024
Unprompted review
Stuart Westmoreland logo

Reply from Stuart Westmoreland

Hi Richard, this is great news and thank you for the 5 star review.

Kind regards,

The Stuart Westmoreland Team

Rated 5 out of 5 stars

Brilliant customer service

I went to the Loughborough store to buy a new washing machine as my old one had started smoking last time I used it!!
Andrew couldn't have been more helpful and knowledgeable. I found it very useful that they had all the models they are happy to recommend on display.
Andrew went through the different options in my price bracket but was in no way pushy and I made the decision which machine I eventually opted to buy (Bosch Serie 4)
I opted to buy the additional product installation fee of £30. The installer was also extremely helpful and knowledgeable and I was able to use the machine next day without needing to read the manual!
They don't just plumb it in but also do tests to ensure there are no leaks.
Will definitely keep using them for any new electrical purchases. Highly recommend.

October 18, 2024
Unprompted review
Stuart Westmoreland logo

Reply from Stuart Westmoreland

Hi Glenn, thank you for visiting us at our Loughborough store and for taking the time to share your experience with us. It is greatly appreciated.

Kind regards,

The Stuart Westmoreland Team

Rated 5 out of 5 stars

Excellent delivery

I was very happy with delivery of my fridge freezer by Brian and Kieran. They were friendly, polite and very helpful. They made sure the fridge freezer was installed and level and took away the bits of packaging I didn't need.

October 28, 2024
Unprompted review
Stuart Westmoreland logo

Reply from Stuart Westmoreland

Hi Anna, thank you so much for taking the time to leave us a 5-star review it is very much appreciated.

Kind regards,

The Stuart Westmoreland Team

Rated 5 out of 5 stars

Excellent Service

Very helpful advice when visiting the shop to buy a dishwasher. Quick delivery and installation by Brian and Keiron who were extremely efficient and completed the job quickly and also demonstrated how to use. Would definitely recommend Stuart Westmorelands a fantastic local company

October 25, 2024
Unprompted review
Stuart Westmoreland logo

Reply from Stuart Westmoreland

Hi, thank you for taking the time to share your experience with us and for the 5 star review.

Kind regards,

The Stuart Westmoreland Team

Rated 5 out of 5 stars

Excellent service from all

Excellent service! Graham in store was extremely knowledgeable and friendly, as was the other person who was covering that day in the Melton store. Brian and Keiron delivered our oven, and they were prompt, efficient and friendly. Brian gave me a quick demo on the ovens functions which was helpful. Would definitely recommend and use Stuart Westmoreland again. Completely hassle free experience. Thank you 😊

October 25, 2024
Unprompted review
Stuart Westmoreland logo

Reply from Stuart Westmoreland

Hi, this is great news and thank you for taking the time to leave us a 5-star rating, it’s much appreciated.

Kind regards,

The Stuart Westmoreland Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look